Fairmont Dallas

The south Tower is clearly older and has rooms that have been refurbished. The room had a moldy smell when you walked in. The amenities were updated and reasonable. The toiletries all smelled like roses (not good) and the elevator was extremely slow.

The room was not very clean. Walked in and the toilet was left unflushed and was used. The room had poor circulation and was incredibly warm all night long. Was just here overnight for a Dallas Stars hockey game and ended up leaving to drive home at 3 AM because we were so uncomfortable. Not worth the price for the hotel.

Breakfast was great and servers were very friendly

The staff were all amazing, the reception team went out of their way to be super helpful and accommodating- nothing was too much trouble. Concierge was also lovely. Room was a great size and good views. Good location, close to everything-within easy walking distance to the major sights

Exceptional

good bed, comfortable size room, expensive valet less expensive valet or self park

Quick stay for a work tip, but good location in downtown and a very nice, functional hotel - rooms are a little tired but very spacious, and the bathrooms are good. Generous supply of towels, pillows which is always nice! Rooms just need a little scrub up - scratched headboards etc and chipped bathroom fittings - minor fixes but would make a big difference to the rooms which are very nice at their core!

Exceptional

Exceptional

Exceptional

Exceptional

The Manager was very nice and and cares a lot about his customers!

I was very surprised at check-in at the condition of the property and staffing. Not to be sarcastic but out of curiosity, I asked at the front desk if the property was really a Fairmont.

Excellent

Excellent

Lobby It’s an aging property

Superb

Lobby It’s an aging property

The staff was great

gym let a lot to be desired

The rooms are not up to the standard of other Fairmont's I have stayed at. The room needed some updating. It was a little worn and a little tired.

I had a great experience here

We booked our room thru Expedia for our anniversary. Apparently the hotel closed due to repairs on their heating system. We arrived to find signs stating they were closed. An employee let us in the lobby and told us that all reservations were transferred to the Omni Hotel Dallas. We did not receive a notice to this effect. We prepaid for our room and asking Expedia to refund our room cost back to the credit card used. We have stayed there previously and it is an outstanding property

Liked the Valet parking

Bloody awful air conditioning or lack thereof

My vehicle has a deep scratch on back

Very good

My vehicle has a deep scratch on back

Very poor

Room very nice but ice machine on our level not working and bar staff not very welcoming so only went once Warmer welcome at the bar….. felt as though we shouldn’t have been there!

.

We had a great stay!

The staff was welcoming from my arrival to departure. The room was clean and more spacious than expected. The location was great. I was not far from the event I attended. I definitely will continue to stay here whenever I visit Dallas again. Nothing I could think of.

Save money on valet parking and use the parking garages or lots

I’ve stayed at this property in the past and I think it’s the best price in Dallas for all it offers. The rooms are spacious, there are bathrobes, and in-room dining is an option. There’s a good restaurant and bar on the bottom floor. The people are terrific and will go out their way to help with whatever you need. I would highly recommend staying here.

Clean room and kind staffs

This host and the hotel was everything!!! I truly appreciate everything and everyone

Nice

Cleans and good location

Nice place. Would definitely stay again

Needs updating, more valet parking personnel

Love the property! It’s centralized and there are plenty of great places to eat and visit within walking distance. The staff is super nice and always helpful. Great environment as well.

Two of the three elevators were out of service during our stay, which meant it routinely took 10–15 minutes just to get to or from our room. For a hotel of this size and caliber, that was incredibly frustrating. Check-in was another major issue. There were only two people working the front desk, while the hotel was apparently hosting a wedding with more than 150 guests. The line to check in was 20–30 minutes long, and it seemed like nearly all of the employees were new and struggling to keep up. The valet service was just as frustrating. It took 20–30 minutes to get our car when arriving and another 20–30 minutes to retrieve it when leaving. That is simply not acceptable for a hotel charging the rates the Fairmont does. The room itself also felt dated and uninviting. It was extremely dark, with inadequate lighting, and clearly needs to be upgraded. For a hotel of this caliber, the rooms should feel brighter, more modern, and better maintained. Overall, the hotel felt seriously understaffed and poorly managed during our stay. The elevator situation, check-in delays, valet problems, and outdated, dark room made what should have been a comfortable stay unnecessarily stressful. I expected a much higher level of service and accommodations from the Fairmont Dallas.

This property is old and rundown and the staff really don't care. Not staying at this property ever again. It's really a shame.

Great staff

Enjoyed our stay!

The one elevator the whole stay was not appealing

Staff very friendly. Everything was great!

Ideal stay. Comfortable and clean. It was in a fairly busy area of downtown but we were well taken care of. Crib friendly for traveling with my son who is a toddler.

Beautiful and convenient

Broken elevators, 30 minute line to check in. No coffee available in morning for early check out. Terrible

All good except elevator broken all weekend

Upon arrival we waited 15 mins for elevator to arrive. Other than this hiccup we had an enjoyable time at this hotel

For an older hotel, it is well maintained and the staff was very friendly and accommodating. They fulfilled every request in a timely manner and with a smile on their voice. The Concierge, Phillip was very good and helpful. His knowledge of the city helped navigate us around to complete our photo shoot. My only negative would be the elevator wait time. I think only one elevator was working. And it was small, so every time it arrived, it was full. But I will deal with that because everything else was great.

Si

The hotel had great customer service staff is very friendly. The hotel is very nice and elegant and clean. I love the fact that they have a Starbucks inside.

The service was excellent and the room was very clean.

Great

I loved the property. The pool could definitely use an update and some maintenance, but it did not affect our satisfaction.

Everyone at the front desk and valet parking is very helpful and friendly. The hotel is good, but the rooms need a little updating for better convenience. My only complaint is about the restaurant: my 6-year-old son and I waited about 35 minutes for a dessert that I ordered to go, and the staff ignored me every time I asked about my order. The only reason I would consider coming back is because of the pool and the wonderful, hard working staff.

loved everything, amazing service. Loved our check in with Joe i believe his name was.

Our room was clean and comfortable. My one complaint is the cost of valet parking! For 1 night we were charged $65. Just outrageous!!!

good stay

Traveling with littles can be tricky but the staff right away gave my toddler a balloon to play with making us feel right at home upon arrival.

Over $500 per night and the air conditioning was marginal at best. It was nearly 100 degrees but I totally changed my opinion of the Fairmont brand.

The room was extremely and uncomfortably hot and the thermostat was not functioning properly when trying to make the room colder. Also the mini bar was not stocked. I informed the front desk and they said they would fix it the next day…. And they did NOT fix it

Our stay was nice!!! The rooms were a little warm but I feel it was more due to the heat than anything.. everything was clean and nice., and everyone was super friendly

Goid location for sightseeing but hotel interior a little shabby and dated. Sheets bobbly but clean

Old-ish location? Checked in about 11pm after a long flight. Exhausted and just wanted to sleep. Trekked all the way up to room. But room cards not working to access room. Went to hallway phone to call front desk. Just rang for forever....no pickup (I knew there were at least 3 people there at the front desk). So, had to wheel my luggage all the way back down to front desk (this is a big hotel with different wings!). Sure enough, there were 3 people there. I told them i had called from the hall phone repeatedly. Their reaction told me it was a familiar experience/occurence for guests....they simply just opted to put me in another room, and called the maintenance tech to repair the door locks. No follow-up after that. The service just did not match with the stars and price for this location.

The reception clerk Emecio was great!

Great hotel, large rooms and great staff. Old world style.

Very shabby, dark rooms with dark carpeting drapes & furniture. Otherwise excellent service though bartenders could use a bit of advice how to make good drinks.

Good hotel, getting old tho…

Perfect!

Our favorite staycation for the weekend and family friendly!! Always a friendly staff and clean.

The hotel was great !! The only option for parking is valet $60 per night. Outrageous

This hotel is our go to when we have something at the American Airlines Center. I love that we can walk to anywhere that we need whether it’s eating, entertainment or venues. This hotel is really located in the best spot - super clean and extremely friendly staff. Another plus is their breakfast is absolutely amazing!

Nice location, older hotel but very well kept and excellent customer service

I love this hotel every time we stay here they go out for us!!!! Love the pool so big!!

This hotel is dilapidated. Wouldn't recommend staying there ever.

Na

We will definitely stay again.

Rooms need updating

We spent the night for my husband’s birthday. The hotel is very nice and well maintained. The staff were extremely helpful and friendly. The location is great for anything in Dallas.

Beautiful hotel, nice bar and great location. The room was very nice with a wonderful view of the city

We wanted to take our kids for a weekend at a fancy motel in downtown Dallas and it was absolutely terrible. The pool was green. They closed the pool bar an hour early on a Friday night. The I caught the valet driver driving my truck like he stole it. He floored it coming out of valet parking boy knowing I was around the corner taking pictures of downtown as the sun was setting. I will never stay at this place again, nor will I recommend anybody staying there? We paid $300 a night for tiny rooms that were in desperate need of a renovation. Sunday morning went to grab coffee at Starbucks the concierge had Guns & Roses blasting in the main lobby. It just didn’t seem like the kind of music you would play place of this calibre. It’s makes sense after a full review of our stay. The valet parking which was recommended by the motel was almost $70 a night but if you go around the corner half a block there is a parking garage. The charge is $12 a night. It took me about a minute and 20 seconds to walk there from the main lobby.

Bteakfast

The king-size rooms have very few amenities. There wasn’t even a microwave and a normal fridge.

This was the first time we had stayed at The Fairmont and we will definitely do it again. The pool and poolside bar were great and the rooms were very nice!

The hotel room was clean and they made the bed and changed the towels every day. The hotel itself is located in a very central spot downtown Dallas with easy access to the highway. The food and mini bar are definitely way too expensive and not offering free WiFi is also unheard of. The staff was friendly however, their valet parking price of almost $70 per night is ridiculous. We asked the concierge about alternative parking options close by and basically were told to look up the area but there weren’t many spots. Coming to find out that there is a parking lot right around the corner that offers parking for $20 a day and there is street parking right in front of the hotel and to the side entrance that is for free over night and you only have to pay between normal business hours and the fees are very reasonable. Kind of made us feel like they didn’t want us to know that there are more affordable parking options right around the corner. The pool was cloudy and it didn’t look very well maintained. But all in all a good stay! The Starbucks inside the hotel is definitely a plus but if you want something different there is a nice bistro and cafe called The Heron right behind the hotel that offers delicious coffee and bakery items.

Bar inside could use some better service

Good

If I'm ever back in Dallas I will definitely stay there again.

Pool was great. Rooms and shower were outdated. Starbucks inside the hotel. Good location . Kind and friendly staff

Solamente la habitación olía como a perro

Everything else great

Great stay

Everything was fantastic thank you so much

Great hotel great staff nice location in Dallas 10/10 for me definitely we be back

The room was comfortable and the staff was incredible. They went above and beyond to make sure our needs were met!

Room was clean and hotel has the perfect location.

The staff was attentive. The room was clean and the shampoo, conditioner, body wash and lotion smells divine - Le Labo Rose 31. You can smell the scent as soon as you walk into the hotel. Our view was wonderful for the room we got. We could see oart of the Dallas Skyline. Very central location. Many restaurants, museums, and points of interest within walking distance. Pool hours are good - they close at 10pm..other hotels nearby closed at 8pm and this pool is on the terrace and has a wonderful view. The garden on the terrace is cool to see. There is a Starbucks in the hotel and there was also a restaurant - The Pyramid. All parking is valet style. You pay $64.95 per day, And it is a third party but can be charged to your room. This is a higher price than the average hotel but this hotel is in the middle of everything. The only thing that I can say that was not positive is that they never answered the phones to request fresh towels and toilet paper since we didnt ask for our room to be cleaned daily, they were not replenished. So I had to go downstairs to request some and they were immediately taken up to our room. Overall it was an excellent stay! We would definitely stay there again!

A similar experience in most of the fancy downtown Dallas hotels. It’s clean and pretty but kind of older. Expensive valet parking is the only option. I’m not sure if I could have left my car on the street and it would have been ok.

Staff location service

Not very helpful staff.

Staff very friendly

Security of place and location was very safe ! Will stay here upon returning !!

Wonderful experience! I recommend this hotel when you are in Dallas.

I will definitely visit again

Staff was amazing have the best service and assistance there. The room was a little outdated. Not necessarily the aesthetic, but the wear and tear of the wallpaper the shower, ripped sheets. A little TLC in the rooms would be really nice.

Very old hotel

Nice hotel. Worth staying

Clean hotel, great food, and perfect location

My fiancé & I were just trying to spend time away & this place was nice & quiet. Staff was very helpful. Free upgrades & so much more. We’ll be back

Wonderful place and perfect for family or small groups

Room phone did not work making it difficult to communicate with staff when we needed items. The hotel smelled musty.

This was a perfect place to stay for our trip! The staff were extremely helpful and went out of their way to help. The property was amazing and the pool and workout room was great!

Hotel and staff were amazing. My girlfriend and I were visiting for a weekend getaway in Dallas, and we couldn’t have asked for a better hotel experience.

Oh value for money.

We always enjoy our stay at Fairmont.