Fairfield Inn & Suites Dallas Park Central

Not a good experience. Poor facilities.

No hot water

This is an awesome stay in this price range. The beds are ultra comfortable. The hotel is clean. The staff is amazing and I cannot stress this enough. They went above and beyond to help accommodate me as a regular customer. Even though I have disabilities only one staff member knew that, but every single last staff member who I encountered from three front desk, staff to a lady who was cleaning were all extraordinarily an exceptionally wonderful and polite. Not to mention they all were super accommodating. The breakfast options arranged from bagels, toast, cereal, waffles eggs they’re sausage would rather good as well yogurt they had regular milk, chocolate milk, and silk almond milk options, which was a nice surprise for those of us who are lactose intolerant. There was also at least three different types of fresh fruit options. A lot of fixings for the oatmeal. And overall, I think there’s something to eat, whether you are a meat eater or not. They also had three different types of juices available with breakfast. Everything smelled nicely throughout the hotel. They also had a very delightful cherry limeade punch for guests in the lobby.

They would of got a better review if we only had more working channels, a pool, and better stock on the condiments for purchase

Very good

Variety of options for breakfast. Property was cleaned and conveniently located to stores, restaurants, and highway.

Very friendly and helpful staff. Rooms very clean. Ice machine wasn't working but front desk provided ice when we needed it. Very impressed with the free hot breakfast. I would recommend!

Was good

Very glad we stayed!!

The room was absolutely clean and spacious. The bed was comfy. The staff was super nice .the parking fee is reallly excessive.

The food is crappy just like at any other hotel that provides free breakfast. Same plastic eggs and waffles...

The staff very nice and helpful. The room is clean

Passable

Let me say that we stayed 5 nights and the staff was nice and the rooms were clean. But there were a few inconveniences. The plug by the bed was covered by a headboard screwed to the wall, making it unusable. The wall tv was gone and a small tv was brought in and sitting on the desk. The breakfast was subpar and the coffee terrible. They didn’t even have whole milk and the bananas were too brown. When we tried eating that first morning, we saw two people off the street come in…one got coffee and then another one got a plate full of food. We opted to go out from that morning on. The entry, awning, and interior halls were being remodeled, great for them, but not mentioned when booking and was loud and inconvenient. The location was also questionable. We did not venture out at night. One night someone’s car alarm was going off for over 30 minutes which made us wonder if someone had tried to break in it. There was another car in the parking lot with a busted bumper, but by the next night the hood had been ripped off and was laying by the car and parts had been taken from the engine area. By the third night someone put a tarp over the whole car.

Very good

Location was good Construction was going on during our stay. We had to go arrive workers both in and outside the property. We were not advised about construction prior to check in. . We had to be moved rooms due to ac issues. Keys had to be reprogrammed a few times. Ice machine was broken our entire stay. When we asked the front desk for extra coffee for our room they said they had none.

Construction was going on during our stay. We had to go arrive workers both in and outside the property. We were not advised about construction prior to check in. . We had to be moved rooms due to ac issues. Keys had to be reprogrammed a few times. Ice machine was broken our entire stay. When we asked the front desk for extra coffee for our room they said they had none.

Property, carpet and room seemed worn and smelly. It seems like there is renovation on going, not sure.

Each morning, coffee ran out with attendee

Under construction, which I was unaware of and it looked sketchy at first, but our room was remodeled, super nice and very clean! Will be back!

Staff were courteous and room was clean.

Bad service

There was a pool and gym indicated on the listing and then we arrived to find both of them absent which was frustrating. The elevator smelled like dog and was very dirty. The room was clean and breakfast was decent.

Bad

Rooms were clean staff were great. I was very disappointed because the pool was removed.

I will never book at this location. They refused to refund my cancellation fee when the reason for my cancellation was due to the indoor pool being out of service due to renovations. The manager stated that booking.com should be responsible for that problem and unfortunately after several attempts to speak to a representative and emails sent nobody has reached out to me. I WILL NEVER BOOK WITH BOOKING.COM NOR WILL I EVER MAKE A RESERVATION AT THIS LOCATION.

New beds were amazing! Woke up with no back pain! Roaches. Also we had a family emergency which is what put us in that location to get a motel when we finally got through at the hospital and arrived at our hotel. It was past midnight and I was told that I had to wait until 4 AM to check in if I didn’t want that date account that they would not let me switch days.

Roaches. Also we had a family emergency which is what put us in that location to get a motel when we finally got through at the hospital and arrived at our hotel. It was past midnight and I was told that I had to wait until 4 AM to check in if I didn’t want that date account that they would not let me switch days.

I will never book at this location. They refused to refund my cancellation fee when the reason for my cancellation was due to the indoor pool being out of service due to renovations. The manager stated that booking.com should be responsible for that problem and unfortunately after several attempts to speak to a representative and emails sent nobody has reached out to me. I WILL NEVER BOOK WITH BOOKING.COM NOR WILL I EVER MAKE A RESERVATION AT THIS LOCATION. I will never book at this location. They refused to refund my cancellation fee when the reason for my cancellation was due to the indoor pool being out of service due to renovations. The manager stated that booking.com should be responsible for that problem and unfortunately after several attempts to speak to a representative and emails sent nobody has reached out to me. I WILL NEVER BOOK WITH BOOKING.COM NOR WILL I EVER MAKE A RESERVATION AT THIS LOCATION.

Nothing at all when we first got there they had my reservation but would not let me get into my room because they saying it was an issue with paying through booking There was not anything to like about it. My door to my room would not lock. The pool was out of service and it didn’t say that online before I booked the room or I would not have booked it. The breakfast was OK, but not good enough to stay another day.

Nothing at all when we first got there they had my reservation but would not let me get into my room because they saying it was an issue with paying through booking There was not anything to like about it. My door to my room would not lock. The pool was out of service and it didn’t say that online before I booked the room or I would not have booked it. The breakfast was OK, but not good enough to stay another day.

Very clean, and quiet

They were good and clean for the price. Relatively close to the main down town area. Would recommend.

It smells very bad

It was good

Poor

Under construction no pool and huge homeless population

It ended up being an ok stay (at best). The hotel didn’t initially didn’t have our reservation info from hotels.com even though we had paper copies and emails. They made us make phone calls and figure things out on our end which was a hassle. The hotel is under construction due to an immediate need for updates and repairs. This is fine except for the fact that this was not indicated or notated anywhere on the website or hotel description. And when I thought I’d sit in the hot tub to relax, I found that the pool area is empty and not accessible. Our room had a one foot square hole in the carpet which, I’m assuming, will be changed out when the rooms are updated. We walked out of our room this AM to an inch of water outside our door in the hallway carpet. Not sure what that was due to… Several co-workers in another room had to pour out water into the toilet for it to flush. And this was after they were relocated to a room due to the ac not working in the first room. Overall, I wouldn’t recommend this place. At the very least, check up and see if the construction is completed before arriving

Hotels.com did not indicate that a major remodel was going on and the pool wasn’t functioning. Had I known about the pool I would have selected another property.

Old property, Photos on the website different from reality, Dirty comforter and shower curtain with blood stains (I had to ask to change it), window wouldn't lock. Twice I had to unclog the toilet myself, as it clogged very easily. Very expensive daily rate for the condition of the hotel and what it offers.

Todo muy bien con la locación pero en cuestiones de limpieza terrible , cabellos por todos lados los baños no los limpian bien , la alberca el agua súper sucia , muy mala experiencia en cuestiones de eso, los de servicio muy atentos pero para mí el edificio no luce como las fotos , las fotos quién sabe de cuándo sea 😒

The pool was not clean . The weekends are usually the busiest time where people want to relax, and they were barely cleaning it with chemicals. So we could not get in.

The pool was not clean . The weekends are usually the busiest time where people want to relax, and they were barely cleaning it with chemicals. So we could not get in.

Good breakfast options. Front desk staff was very friendly and helpful.

It was convenient for where I need to be. There was a cockroach in the shower

There was a cockroach in the shower

We loved it N/a

We loved it N/a

The parking lot was very well lit. The property was under construction and it looked dirty n out dated

Construction inside and outside.

Beds were absolutely horrible. Outdated and needing a lot of repairs.

The overnight clerk was pleasant and she had great customer service. Especially over the phone. She made me and my son feel welcomed. We will continue to use this hotel because of her

Front desk lady (Angela) was very nice and efficient. Room was clean, bathroom was clean and stock with all the necessities.

The bed is very comfortable and the deposit should not be 80 dollars a day . That’s where people wouldn’t come back and the prices go up everyday on the room . The breakfast is good the first day and then it’s the same food everyday and just over cook the food . And there general manager is nice at first then he have his mean days . Just make sure you keep your receipts and records your conversation if your talking to the general manager he is a Mexican men

I booked this hotel based upon the ratings. Unfortunately, this was a mediocre hotel compared to other Fairfield’s that I’ve stayed at. My bathroom floor felt like it was about to sink in at anytime and had cracked tile. The tub did not look like it had been cleaned or was holding scum. To their credit, they are remodeling floor by floor. Either way, this will be a no for me in the future.

Had an excellent breakfast buffet. Lots of hot choices, and was kept stocked. Love the Texas shaped waffles. Business travel trip through town. Beds comfy and appreciate the extra pillows

Great staff, good breakfast

The only downside is the freeway construction. Rooms are always clean, comfortable and quiet. Our favorite stay in Dallas.

Staff was very helpful

Really great stay. Staff was nice hotel was clean!

Large encampment of people who are unhoused on the property. Overall, the place just isn’t clean. I stayed here for a week and killed 3 roaches in my room. There was always trash sitting in the hallways. It doesn’t feel or smell clean. Folks at the front desk were always nice and helpful. Do not plan to walk anywhere around here— must drive everywhere. Overall unfortunate experience for a Marriott.

N/a

The reason i didn't give 5 stars to anything is because the rooms smelled like cigarette smoke, the toilets do not have good water pressure, the walls are thin. My family heard someone having adult time while we were walking in the hallway. The swimming pool water had a fecal smell to it. We were only in it for about 15 minutes then decided we should probably get out due to the smell. We did like the staff, the breakfast was great and it was a convenient place to stay.

It had a bad smell like humidity, mold cant really tell what it was. The bed sheets kept coming off and finally gave up during the night. The bed squeaked with every move and it was so annoying. The lighting is so bad and one of the lamps did not even work.

The staff was very polite. The only concern that I had with the homeless and the people gathering in the parking lot drinking in the evening. My girlfriends did not feel safe walking from their cars to the hotel.

Run down

Nice, quiet hotel for our brief stay. Breakfast lady could have been more willing to refill items since there was still time before the end of breakfast. I’m a foodie, so that is an important aspect of my hotel stays.

Staff was very cordial and helpful

I wish they have hair dryer

Nice clean hotel, friendly staff and good breakfast.

Fair hotel. Staff was great

We had two rooms for our family. The televisions in neither room worked for the two nights we were there. On the second day, we were locked out of our room. Thankfully the maintaince man was there and finally got it open

Damaged rooms, found clothes from previous customers, not clean, not enough bedding for the sofa bed.. although I booked if as executive king for the sofa bed.

Everything was very worn and heavily used The staff was friendly

Absolutely awful customer service.

Overall the Hotel was okay, typical Fairfield Inn. A little noise my because of Hwy next to it and major construction on same highway. But this may get better after construction. However my worries is that the surrounding are did not look good. I did not have issues but I would not walk too much outside at night. Like many places now a days lots of homeless that look like addicks out in these area.

Not a great place to stay. Very old.

There were homeless people walking around. Drunks everywhere. Just didn’t like it

The property was run down, dirty, and smelly.

Had to be moved three times due to the bad condition of the rooms. The beds were not comfortable at all. The staff made a good effort to make us happy, but the condition of the hotel was very poor. Would not recommend.

First front desk agent was rude. Room smelled musty like mildew. No ice bucket. Fridge ice section frozen over and top plate dislodged and reducing the space to place items on the top shelf. Was not informed of the $3.00 per day parking lot charge.

The stay was terrible. The room smelled of mold. The tub was stopped up.

There are two minor drawbacks that need improvement: I observed two or three customers unable to access their rooms due to malfunctioning room keys. Additionally, the metal L-shaped brackets securing the mattresses have sharp edges, and I got cut when getting out of bed!

Poor mattress— sags

Furniture to old.

The TV and internet did not work for the 2 days I was there because of the construction I feel like I should have got a discount or something because TV and the internet is included in my service that I paid for

Television was out due to construction in the area. I was told they would reset it. It was out the entire weekend.- Superbowl weekend

Liked the location relative to the events we attended and the hot breakfast. Disliked the many items missing from our room (i.e., trash can in bathroom, face towel, no facial tissues, no extra roll of toilet paper, no hairdryer, HVAC unit was noisy and didn’t provide heat (we were given a space heater), and the shower did not appear to have a posi-temp valve (difficult to obtain a consistent water temperature).

Nice stay

Very outdated. Needs some updating. Had a smell throughout hotel that was not pleasant.

Everything was nice and clean....good location off Freeway...only complaint would be 3/4s empty snack area and breakfasts were missing yogurts and muffins

Property was very dirty with damages everywhere in the hotel. The shower head didnt work properly and there were left over trash and other items lying around from whomever stayed there before. The sheets were also not clean.

Bed had a bloodstain on the blanket, mini fridge had liquids all over it, looked like the door lock was barely holding on and elevator was chanky.

It is a very old property and did not feel like I was at a Marriott at all. Carpets were dirty, bathroom tiles cracked. The discounted price is not worth what you are getting. Felt like a really cheap hotel and not a discounted Marriott price.

Was in town for a football game the hotel was nice enough but the area was very sketchy lot of homeless people and vagrants around the hotel. There were 3 hotels together and looked like a lot of illegal activity's going on I would not stay there again. I was carrying a hand gun so was not scared but seen security make several people leave the property so not a safe area for a family stay.

This hotel is a subpar Marriott hotel in desperate need of an update. We witnessed a shouting match between a custodian and a customer in the breakfast room this morning. The custodian was vacuuming at 9:00 am before we were done eating. The patron complained to him. Never seen such rudeness.

Old run down , the heated pool was cold , elevator was scary , not recommended . We even had to pay for parking and park in very back and walk in o front to get in

Very clean. Easy to get extra towels.

Looks like some maintenance and updating might be needed. First room door wouldn't open. Hotel overall is a little drab and just "feels old". Staff was great, room itself was clean

Clean !!

Room was clean, bed was comfortable, nice staff, and good breakfast works for me.

It was clean just old and in need of renovations, staff was very nice and helpful.

I didnt like all the construction that was there but that is of no fault of the hotel. The staff was amazing and really helpful. I loved the 2 ladies that checked us in on friday evening (08/11/23)they are super amazing and patient and answered all of our questions. And trust me, we had alot of em. Thank yall for the wonderful stay!!

It was a great place tho stay. Clean comfortable rooms and very comfortable beds. Had a good breakfast with a good variety to choose from.

The room smelled like cigarettes even though our room was a no smoking room. There was a roach in the room. Shower kept getting clogged.

ALL

It’s a much older hotel. Pool was closed longer than they stated (2days). Room was clean but AC left a weird smell. Rooms are small. Elevator is rough and there’s only 1, so lots of waiting.

Spoke to staff there’s no showergell in room. Yet, staff did not put showergell there

Good location.

Little outdated but it’s got all the comforts you need for an overnighter. Would stay again

The room smell very bad, the tiles in the bathroom were broken and moved, the window was steamed up and the television did not work

Tried calling multiple times to inform stuff I will be arriving late couldn't get someone to answer the phone. Once I got there the booking had been canceled and needed reserve the room afresh but now could only reserve for the next day. Reserved and went about my business when I showed up the next day around 8p found a long lineof customers. The hotel had been overbooked and had no available rooms we were all told we would have to find another location.

Ok

Will definitely consider this hotel for future stay.

The staff is helpful and friendly as always.

Check-in took about 45 minutes. The guest in front of me was checking in a group of school children with several rooms, and there was a second computer there which could have been used by the other clerk to check me in in about 5 minutes. It was frustrating. Construction makes it a little challenging to get to from the highway, but fortunately there are several ways into the parking lot from side streets and other businesses.

The front staff was friendly and knowledgeable; the room comfortable, but in a bit of disrepair; the breakfast and parking were both satisfactory and free.

Great location, with easy access to food, shopping and attractions.

The hotel was fantastic! Everyone was very nice and helpful.

The room did not clean even when we aksed they came to clean but they didn't.