Embassy Suites by Hilton Dallas Park Central Area

I liked the stay , can’t complain

Parking is not included

Get all four elevators fixed other then that good hotel

Besides the worker that checked me in being rude/unhelpful, the stay was good.

Pool was closed. No vent in bathroom. Parking is through a 3rd party and not easy and not just $20/ night. Staff wasnt helpful. Shower curtain was ripped.

Elevator out of order. No signs indicating so. Long long wait to get on. No stair access to garage.

Paying for parking took one hour standing at the front desk. Clerk would not take CC or Cash to pay for parking.

Staffs are friendly. Room service was ok. Breakfast was amazing. The bar was excellent.

This is the worst embassy suites ever. The check in was a nightmare there was a long line, they took forever people were mad. The lobby was hot and dirty. There was water (complimentary) that ran out and they never filled it up for the 2 nights I stayed. The elevator was broken throughout the weeekend. I was stuck on it with another guest and management was indifferent. The rooms were so dirty.

Everything but the breakfast it could be a little better because the sausage for breakfast isn't good

Staff friendly…. Hotel could use some updating

This one is my fault I didn’t know we had to pay for parking $20 but this parking situation is very confusing. If you don’t find parking upstairs, they have a underground parking which the elevator down there did not work. I try to explain that to the staff, but she says I was going on the left side of the garage which I never went to the left side of the garage and I kept trying to explain that to her, but she just didn’t understand that I only stood on the right side, where the elevators were at. I got in about 9:30 PM. The lobby was very active and I was on the sixth floor. There was kids running down the hall until 1030. The bathroom is very outdated. Everything looks like it’s falling apart in the room there’s a white sensor light that goes off every five minutes due to the parking situation. I would not come back.

Enjoyed the breakfast and happy hour. Staff was friendly and helpful when we left kids shoes at the pool the night before.

This was a beautiful hotel. The check in clerk informed me that it’s one of the original Embassy’s over 40 years old.wonderful staff. Bar, restaurant, pets stay free, clean facilities. The only thing about the stay was that it seemed kind of warm throughout the hotel. Out and about and inside our room. Our thermostat was set to like 68 and it still felt like it was on 75 especially over night. We were sweating in our sleep it was so warm. That’s the only part I did not like. I stepped into the hallway, outside to let my dog out. The hall/lobby area was the same. Oddly warm.

Ms. Sharonda at the front desk was excellent

Clean older building but welll maintained

It was dirty, the drawers on the dresser didn't stay closed, the bar was out of most juices

It was dirty, the drawers on the dresser didn't stay closed, the bar was out of most juices

Clean but old. No frills.

Having to pay to park every night

Having to pay to park every night

Great staff very friendly

2 asensores fuera de servicio. Algunos huespedes haciendo bulla en el loby central y madie les llamó la atención. El ruido se escuchaba desde el 5to piso a medi noche. No había sábanas extra dentro de la jabitación para la 3ra persona en la lista del hospedaje, a pesar del pago extra. Pero eran suministradas si bajabas por ellas. El desayuno estaba variado, con opciones con proteina como aspecto positivo. Costo del estacionamiento 20 dolarea, sin responsabiludad alguna por parte del hotel o del administrafor del parking, encaso de robo a daño. Algunos huespedes cobsumiendo marihuana en el exterior.

This hotel has both positive and negative. Bad: These rooms are not kitchettes, there is a wet bar with a tiny microwave and half size mini-fridge. The room was clean, however, the baseboards, caulk, and interior doors need serious upgrades. The bathroom is tiny with a utility closet sized door. Only two of the four elevators work which leads to long waits during breakfast and checkout for wheelchair/stroller users. Good: The breakfast is great with option for made to order omelettes. There are a few steps to the "sunken" bar/breakfast area with ramp access just a few steps down the hall. The ambiance is nice and the atrium environment is a great escape from the busy city and highway just outside. Beds and especially the pillows are excellent. Staff is pleasant and helpful.

The room smelled damp, the heating didn't work, and they charge $23.26 per car for parking. I will never return to this hotel.

We stayed here 2 days before and 3 days after my brain surgery. Embassy Suites accommodated us very well and I was able to spend a few days enjoying the hotel after surgery. Thank you!

Overall compared to other Embassy Suites I’ve stayed at this was rather disappointing. Only one elevator bank was working and the carpet was taped down with Gorilla Tape. Just not a great experience. The price was right for OU/Texas weekend and the hotel was full. Parking was expensive. Beds were good and room was clean.

Breakfast was really good!

It was great.

I enjoyed my stay. N/A

Everything except the staff. I had to go to the desk daily to get my bathroom sink I stopped. Only one side of the hotel’s elevators worked and this was at the time of the Texas asset Fair, Cowboys game, and Oklahoma and Texas game.

I enjoyed my stay. N/A

I was booked at this hotel. I was told upon arrival I didn’t have a reservation and I had to stay at another hotel and pay. I think it sucks.

This was the worse place starting with parking. We had to pay $100 extra to park, the parking was in the back of the property which was very dark and scary. The doors were not working so we had to walk around the building to the front to enter. During that walk (we are two females) there were 4 very large and scary men hanging out in a car and walking toward us. When we asked the front desk about the parking we were told there is a parking garage. The next day we entered the parking garage again...scary. Only to find none of the elevators worked so we had to leave that and go back to the back of the property. The hotel is not in a safe part of Dallas and it was very old and dirty. The staff /manager didnt seem to care about our concerns. I always stay at Embassy suites and for what we paid it is so upsetting how unsafe we felt.

In general, things were fine. However, there are a few things to mention: could have sworn that when I made my reservations, that parking was free in the garage and surface lots. When I brought this up to the front desk, I was told that it was now under 3rd party management, and they charged $20 per day. Also, as I explained to the front desk, my room had no hangers, no ice bucket, the safety bar in the tub was loose, and the toilet handle was broken. Seems that the cleaning staff is not taking note of issues in the rooms when they clean.

2nd shift front desk CSR was polite and attentive. Drinks and snacks Lobby and bar area nicely designed Convenient car Garage 1st room, in the bathroom the toilet had a top on it that belonged on a different toilet, looked very tacky Multiple elevators not working No hot tub or any spa services Lights not working in the sitting room Shower head broken, water spraying onto the ceiling Smelly Somewhat rude bartender during happy hour All halls point to a vending area but they are only on floors 4 and up

2nd shift front desk CSR was polite and attentive. Drinks and snacks Lobby and bar area nicely designed Convenient car Garage 1st room, in the bathroom the toilet had a top on it that belonged on a different toilet, looked very tacky Multiple elevators not working No hot tub or any spa services Lights not working in the sitting room Shower head broken, water spraying onto the ceiling Smelly Somewhat rude bartender during happy hour All halls point to a vending area but they are only on floors 4 and up

When you make your reservation it doesn’t tell you that it cost $20 a night to park.

There were blood on the Sheets, staff was not helpful, had to walk down to get new sheets, phone didn’t work, breakfast was stale and many items not available. Would not stay here again.

The snack time from 530-730 was nice for the kids, free soda as well. 2 elevators out of 4 worked which made getting up and down a nightmare. the room was clean but the hotel is run down for an embassy suites.

Great clean room great staff

Staff good have been better not like other embassy I have been to won't go back

Clean room, elevators broken all weekend, breakfast tasty

We had several things in our room that were broken, which was a bit frustrating. They all got fixed, but it felt like it was just one phone call after another to try and get everything working.

Desk clerk very friendly, the room was clean. Beds were comfortable. Will stay again.

This HOTEL is a Ten! from check- in to the inside balcony rooms, breakfast /snack bar dinner/ hospitality /service /

El desayuno es delicioso, muy completo y las instalaciones hermosas

breakfast was amazing

During our visit we encounter multiple roaches each day of our stay. The bugs were on furniture, in the sinks, and the bathroom. We also expressed a concern to the representative chat about the shower curtain being torn in multiple places and burn holes. We were offered a new shower curtain and arrived at the room with it laying on the table and the old curtain still in the bathroom. My spouse had to swap it for us. I appreciate the receptionist for expressing concern and providing the information to share our issue. Overall I am quite disappointed in our experience.

The first receptionist was very kind and helpful, but the other three were very rude. They don’t explain anything, and they charge you for everything, even just asking for water for my children to take their medication. I taught water was free.

Very friendly environment!

E

Clean room good air conditioning n breakfast n happy he!

I understand that unexpected issues can happen, but what matters is how those issues are handled. This experience significantly affected my stay, and unfortunately, based on my experience, I would not recommend this hotel.

Staff never came to clean room. A/C was less than sufficient. The hotel had portable A/c throughout building including the front desk. I had to go pick up fresh towels. Also when I glass was broken in room cleaning staff wouldn’t even come to sweep glass.

Listen, the best part about this place was for sure the breakfast. Also, the room was very spacious, so I’ll give them that. However, the smell as soon as you walked in was horrible, and yes, that smell goes all the way to your room. Then, on top of that, the restrooms sounded like a bomb was going off every time you flushed the toilet. Not to mention, the top of the toilet seat was completely broken and didn’t actually fit the toilet properly. The beds were horrible. I went there looking for a relaxing day and ended up needing a chiropractor for my back. Then don’t even get me started on the curtains they have at the bottom of the bed. You can literally tell they are holding on for dear life. I also went with two girls, and we had to pay for garage access that was supposed to be safe. However, as soon as we got there, there were some people in the garage offering me $5 just for the internet code, which made me and the girls nervous the entire time we had to go back and forth to the garage. And let me not forget, you have to use your key to get pretty much everywhere because the doors are locked throughout the entire building due to the unsafe location. Even the front door is locked as soon as you come in. I mean, listen, if you’re staying for one night and just need somewhere quick, go for it, but I would not advise anyone to stay here. This was just not the place I thought I was spending my money on.

There were cracks in the walls, everything was dated. It smelled. There were ants on my bed pillows so I couldn't sleep.

Outside appearance isn’t 1/2 as appealing as the actual inside. Great stay and very convenient location for what we were there for. Would stay again just wish you weren’t paying for parking

The breakfast buffet was good. The room was nice and clean. The property needs some work.

The room was not clean there were lot of stains ,, overall hotel was not clean

This place was HORRIBLE. There was no AC. The staff was I knowledgeable (told me the wrong times for breakfast so I missed it, also told me the wrong times for checkout). Parking is supposedly $20 but when I was visibly upset was waived for me—letting me know that the garage is unattended. The pool was small, dirty and towel-less. They did have some little PM snacks for free—no beverages to go with them though. Just save your money and your sanity and book elsewhere!!!

Elevators don't work, no ac, ants all over beds, toilet didn't work

Clean room nice hotel everything is very good and safe

Desayuno muy bueno!

This is an old hotel they are trying to fix it. Too many people walking outside I didn't feel safe. No bacon or waffle machine for breakfast.

Room would not go passed 72 and beds are not comfortable

Staff was great, room was fine. Homeless people all around

Had a Bar,restaurant and breakfast included You have to pay $20 to park your vehicle and there was a break in of people vehicles in the underground parking area, the Lobby where the Bar is was hot and only 1 elevator worked out of the 4 they had

Had a Bar,restaurant and breakfast included You have to pay $20 to park your vehicle and there was a break in of people vehicles in the underground parking area, the Lobby where the Bar is was hot and only 1 elevator worked out of the 4 they had

Very disappointing experience. The front desk gave me conflicting payment information, the room was outdated and poorly maintained, and the property had several maintenance issues. Stephanie was kind and helpful, but overall the service and condition of the hotel did not meet my expectations for an Embassy Suites. I would not stay at this location again.

I purposely stay at an Embassy when I travel especially to this Texas one 4 elevators 3 down on my overnight trip It was extremely hot at check in couldn’t enjoy the managers special since too hot and could not believe the hassle of one elevator working and then while eating that elevator went down and everyone forced to use elevator on other side now including housekeeping who had to wait and wait for guest to all pile on to single running elevator The exercise room could only handle treadmill for less than 5 no air no fan very very disappointed in this embassy chosen always for its location had to go eat in my room since IT WAS COLD in there thankfully

1 of 4 elevators worked. Made it miserable with my kids.

Not so good. Elevators were not working.

Good people

Good people

The rooms were clean, but the ac didn’t not work in my suite, the elevators did not work half of the time. The hotel needs to be remodeled big time. Pool needs to be upgraded as well. Parking garage needs to be cleaned out and painted. They need more working staff available.

Location and breakfast

Location and breakfast

It smelled bad

The check-in process was painfully slow. We had made our reservations more than a month in advance, yet it was as though we were a walk-in. The line was long and slow and it took the better part of a half hour to get our keys (3 rooms) only to find out that one set of keys didn't work. The system seemed antiquated and unorganized. Out of four elevators in the building, two weren't working so every time we needed to go up or down, there was a wait, and more often than not the elevator would already be full so we'd have to wait for the next one or even the one after that. We had to budget time to get where we needed to go on account of the elevator. Quiet hours aren't enforced. Both nights several loud families visiting in the community area downtown had screaming children and even music playing until 12:30am. The rooms are rundown and the exterior of the building is a mess; missing landscaping, chipping paint, etc. On the bright side, the breakfast was nice as it always is at an Embassy. Sadly, that isn't enough to bring us back.

Hotel is very outdated in a sketchy part of town. There were ants everywhere. Worst of all, during Labor Day weekend, only 2 out of 4 elevators were working, then 3 of us were stuck in one of those 2 working elevators for about 15 mins, before they were able to get us out. After that, only 1 elevator was working. The staff was nice and rooms were decently clean. This has been the worst Embassy that I’ve ever stayed at.

Every thing looks okay. The elevator was down to one.

I got stuck in the elevator

Staff was super friendly & helpful but just didn’t like that the elevators were out of order. Only had 1 working out of 4 of them & it was a hassle just trying to go down to the lobby or back up to the room.

Housekeepers were a bit rude and when I asked for a clean up while I was gone they just changed the sheet as I requested but they left everything the same afterward. Elevators were very slow or not working at all I was on the 4th floor so it was difficult with children. The ac worked great during the day but not at night. Other then that it was a ok stay for the price it was decent

Staff seems to be really nice, not sure if it was a one off but I woke up to flea bites all over my ankles, I looked in the bed and saw multiple fleas in our bed. I spoke with the manager and he said he would email me with some points for another stay, however it has been 3 days now with no updates/ follow ups - called and had to leave a voicemail

Hello front desk staff was amazing especially the gentleman Dee who checked us in. On the other hand the bar staff was very rude and not helpful or compassionate at all! I do realize that this Embassy location is older than what I’m use too but I only stay at Embassy when I’m in Dallas so I was a little shocked once I saw our room. We are use to big walk in shower’s, clean linen, and a clean pull out bed. The pull out bed located in couch was grossly stained with others body fluids. We had to request clean towels several times because each time they were visibly stained. The telephone in room did not work properly and that’s a big concern for me. Also our first night we spotted a stained pillow on one of the beds. We removed it and placed in closet. I like to clean and throw out the trash while I’m visiting any hotel but I could not find any extra trash bags and when I asked a worker that was in the hallway she stated okay she will get me a trash bag but she never came so I ended up stacking all the trash that was accumulated on the table in which I hated doing that. Overall I rate this stay 2/10. I always enjoy going to the lobby for complimentary happy hour but I strayed away this stay because of the bar tenders in how rude HE was to me. No I didn’t get his name but he’s an older Mexican gentleman with cross eyes. The young girl that’s in bar training was very attentive and nice but not the gentleman. I called to speak with management but to complain but no luck.Contact me!

Nice rooms. Great breakfast

Great stay everything was good and had a great night sleep

Breakfast was good

Overall, I had a great stay! The hotel is a little older in style, but it has a really nice atmosphere and was comfortable overall. The parking garage was probably my biggest concern. The hill going down into the garage is very steep, and I was nervous about my vehicle’s clearance, so I decided to park in the back of the hotel instead. The gentleman who checked me in was very polite and helpful. I also stopped by the bar, and the bartender made a delicious tequila sunrise! The room had a slight noticeable smell—not necessarily a bad smell, just something I noticed when I walked in. Other than that, the bed was very comfortable, and the shower water got nice and hot and stayed hot, which I definitely appreciated. Breakfast was also good. I had a made-to-order omelet and really enjoyed it. Overall, despite the hotel being a little older and the parking garage being tricky to navigate, I enjoyed my stay and had a great experience with the staff and amenities. I would stay here again!

Ac was not working and place was dirty the pool was not well maintained

Room so hot..AC NOT ON..never have feeling like that before.so terrible when you have 2 kids with you and the weathers so hot..never go back again

The photos are edited. The facility is older and dirty and reeks of smoke. Elevator worked on and off and the air conditioning went out in the room. The back doors were broken so had to walk all the way around the building to unload each time you had to go back to get more. Late in the evening 2AM we were told they could move us to another room but my babies had finally fallen asleep. I would not recommend.

Overall, a great stay. Checked in after midnight, and they were accommodating and very helpful. The made-to-order breakfast was great as well. In the evening, you have a happy hour for 2 free drinks plus snacks. I would recommend staying here while in Dallas.

This was not a great experience as a traveler and my first time staying at the Embassy Suites. The young black male who checked me in was very nice had great customer service, I wish I remembered his name. After my interaction with him it went downhill. The room was extremely hot, I checked the thermostat and it said it was on 60 but the room was at 80 degrees and this was around 5pm. I figured since we were leaving for a family event by the time we came back it would have cooled down. Nope, returned at midnight still hot we suffered sweating, grandkids crying it was unbearable. Tub takes 20 minutes to drain, toilet handle broke went to try and fix but when we raised the lid it was full of mold and I was not stuck my hand in there. Last the elevators whether it morning or night you wait 30 minutes just to go up or down this place is awful all the residents were complaining, they need to do better. Also the pool was closed smh never coming back!

Entire hotel did not have AC working neither individual ACs at the rooms worked. My room never went below 80 and had to leave because I kept sweating and hot dehydrated.

The staff was nice but they really need to clean the carpets in the rooms and spray for ants. I was on the 7th floor in there was ants in the restroom. Also the homeless people in the parking garage needs to be handled. Especially if you have to pay $20 a night to park.

Excellent excellent awesome

Only the manager was responsive and pleasant.

The hotel is beautiful, staff was amazing and room was spacious.

Staff. rough. Parking charge. Bad

Muy sucio

I absolutely Do Not recommend this hotel!! The rooms were not cool made it extremely difficult to sleep. Beds were uncomfortable as well as couch in room. Mold in the bathroom stains on the floor. The breakfast was not great at all, neither was the managers reception, the pictures were nothing like they actually had. The bartender was not very friendly. The rooms were again warm as well as the whole hotel. The pool area was so strong with chlorine smell you couldn't even swim , got headaches after not even 20 minutes my kids didn't even want to go back that alone speaks volumes.one elevator didn't work, and one made you nervous every time you stepped on the floor. Could not call out from room phone wouldn't let us call front desk. We asked for a blanket and finally got one like an hour later and it had a hole in it. Was absolutely disappointed and disgusted by the hotel. The others we had stayed at were great this one was horrible.

Great job

The air wasn't working, there was mold in the room, stains on the carpet, waterbugs in the pool area. The manager wasn't helpful or accommodating. The "system" went down and they said they couldn't put anyone in rooms, they had to wait and they didn't know how long it would be. I was really shocked and disappointed, because I just stayed at one of their properties a few weeks ago in Ft. Lauderdale and it was very nice.

Fue un excelente hotel habiendo en todo

The staff specifically the manager was so helpful and he is so polite and kind.

Great stay 10/10 always love staying here && will be back!

Not much to complain about

Loved the space and everyone was really polite and respectful.

The system went down and we had to wait like five hours before they decided to do Man checking and that was unacceptable and they didn’t offer no discount no money back or anything

AC was awful. No clock. Light switches in bedroom didn't work. phone to call front desk didn't work Parking was horrible. The staff was OK. The hotel was bad.

Ok I hope to see you all soon

Staff were excellent. Very helpful when needing extra towels and blankets. Breakfast was great!

This property has really gone down. As someone who has stayed here several times it was very disappointing.In addition to the conditions one of the beds had an ant problem, yes ants. So we ended up using the other bed and the front couch in the suite since it was so late. Definitely won't be staying at this location again. Even the breakfast selection didn't seem to be up to the typical Embassy standard.

Ok

Unfortunately the hotel is in very poor shape. The AC was not operating properly. The hotel lobby and rooms are very dated. Carpets dirty looking and entire hotel was a complete sauna because of the AC issues. Staff was wonderful despite all the building issues. They tried to help out as much as possible but were suffering through the same heat issues. Hilton needs to get in there and clean up this hotel. Sadly my review is poor because of the building itself. Staff was phenomenal and willing to offer as much customer service as possible and the breakfast was incredible too.

Housekeeping didn't mind bringing cups or extra towels. Pool was a little on the cool side. Almost too cool, but kids didn't mind. Adults were freezing in it.

The air conditioning was not as cold as can be expected. The whole building was warm.