Embassy Suites by Hilton Dallas Market Center

Everything was Excellent! This is the place to stay! We loved it.

In a great location in and out and excellent breakfast

Everything was great.

Best happy hour and breakfast

Breakfast was amazing and the complimentary drinks staff was great onlthing was the clean up service for our rooms but outside of that it was a good stay would stay again

Clean, great breakfast,

I spent 4 days in Dallas and my stay was great. Clean rooms, free breakfast and great staff.

I loved how I was able to practice my Spanish with some of the Texas natives!

Breakfast was great, happy hour was great, room was clean, and bed was comfortable. Can’t ask for much more. Only knocks would be that the staff was sometimes hard to find and the gym was pretty rough. Pool seemed alright but the hot tub was out of commission.

The good location was also the one downside as the traffic noise did not allow for a good night sleep.

Space of the room Urine in toilette nats in the room

Everything was perfect. I will be returning.

everything was prefect

Great service and location

Mm

The place was dirty. Not maintained well. The. Elevators was very dirty, was not mopped, at all, between Friday I arrived thru Sunday morning when I left. The breakfast was very poor. The area was very dirty no hotel staff, to pick up the mess left behind by the hotel client. Only one person cooking and preparing the omelets. Long lines waiting for there omelets. Many breakfast items where lacking, such as milk. Poor variety of fruits and cereals. Decide to have breakfast else where. .

Front staff were very nice Facility outdated and beds extremely little! Smelled old and just not the best Embassy Suite

We were definitely VERY disappointed with this hotel and seems to be false advertisement. Let's start with the outside. So you have to pay them for parking on site. They have a little ticket They give you to scan at the gate so that it can open and close for you, but literally one of the gates seems to always be open whether it's nighttime or daytime, so safety doesn't seem to much a priority and why pay for parking when you can literally just drive through the gate anytime you want. There is also an overloaded dumpster making it look trashy. When you walk inside, the lobby is beautiful and well kept but the staff does not seem like they enjoy their job much and are cold and short. When you get to the elevators the floor is dirty and the elevators take forever, but once you get on the elevator the view going up is of the inside of the hotel bc It's a glass elevator and you think it definitely looks like a nice hotel.🤔 Then, you step off the elevator and get to your room. You open the door thinking that it's going to be very nice inside, but when you step inside you realize that you just walked literally into the seventies and the room is in bad need of refurbishment 😮‍💨. The decor is very drab and all brown, the carpet needs steam cleaned excessively and the shower/ bathroom is tiny. The whole room is old and was depressing. This was a disappointment and a huge letdown. We have been all over in different hotels around the country and this is the worst one by far!

Rho the front desk supervisor went above and beyond! Amazing personality and very helpful! Also room was very nice and so was the hotel in general. Pool was closed and no one was made aware of it. Staff or guest.

The cold water in the pool.

Nice, good location for us. Great breakfast

The rooms were clean, spacious, and comfortable. Breakfast was pretty good, and the omelet bar was incredible. The best part was the staff; from the front desk to housekeeping to the servers, they were all lovely and helpful. One day, when it appeared as if they were at capacity) we even saw someone who looked like their manager (in a suit and giving orders) putting on gloves, cleaning tables, and serving food. This is a budget-friendly, accessible, conveniently located option in the Dallas Market area.

Love the embassy experience. The rooms need an update.

I always come back The first room no tv no air

Plenty of space for the family and well maintained

The pool was very dirty and not heated. The hot tub has been unusable for a while now. Isn't really worth what they charge if you can't use all the amenities

The front desk failed to to tell us that we needed to request housekeeping for our room. We were out all day and came back to a dirty room. No beds made, no clean towels & no trash collected. Very disappointed. COVID is over.

Staff was very nice and helpful! Breakfast was EXCELLENT! Room was nice, beds comfy. Enjoyed staying here! Easy to get to our events. We will be going back.

Loved it but it was a little pricy. Also, the highway noise was louder during the night

The lady staff member who checked in my father didn't advise him to use his ticket to exit the gate, and he had to pay $52.00 out of pocket for parking.

The 2 bedroom suite was perfect for our family. We loved our stay.

Property needs to be updated- carpet-bathrooms-furniture-bedding-curtains etc. ( main lobby area is ok )

The complementary breakfast and drinks from the bar great. However, it did not make up for the fact that my room was filthy and outdated.

The pool was not heated as front desk said. I asked for them to look into it but nothing was done. Water was ice cold. Happy hour evening reception, you had to wait 30 minutes for drinks. They gave the excuse they shock the water but at night it was still cold. They told me me that there was only maintenance worker and nothing happened. I had connecting rooms and 1 room had had mold in the shower and hot tub was not in service. Room was very expensive and it was a shame to pay that to not enjoy the stay. The hotel should probably go a renovation.

The condition of the property extends beyond the rooms. Broken tiles in the elevators give the hotel a neglected appearance. Breakfast was another disappointment, with insufficient seating for guests and coffee that ran out and was never replenished. These may seem like small details, but they reflect a lack of attention to basic guest comfort and service. Overall, this property feels worn out and overdue for a major renovation. It does not meet the standards I associate with Embassy Suites, and the experience was disappointing from both a maintenance and service perspective. I would think twice before staying here again.

The breakfast was amazing. The cook to order omlettes were the absolute best. I was able to take a few items to my room and saved on food purchases. The location wasn't the best, but we made it work.

Everything was just great, clean, and well organized. Staff were very friendly and helpful.

Bartender on Saturday evening was great. Very friendly. Decent breakfast. Everything else. Hotel was extremely dirty. There was mold in the bathroom. I had to request maintenance because the toilet was not flushing due to a water flow issue. Then the next night the bathroom light started flickering. Suspicious stains on the headboard and a really uncomfortable bed. Multiple staff members at the front desk were wearing airpods and it was hard to get their attention. Went to use the lobby restroom while waiting for the one in my room to get fixed and there was a house keeper loudly talking on speaker phone while leaning on her maintenance cart.

The breakfast is amazing

The bar staff was great, helpful & efficient. The front desk staff was efficient but not as friendly. I enjoy staying at Embassy Suites.

Everything. Would stat over and over again.

Everything was excellent and clean

The property needs repairs and renovations ASAP. Although the room was very large and comfortable. Shower was broken, gym has the equipment but is too small and doesn’t have air conditioning.

Very clean & comfortable. The staff was friendly & helpful. Room was spacious & clean. Breakfast was awesome, wide variety of hot & cold dishes as well as fresh fruit

Breakfast was great as usual

Clean rooms, great breakfast

Very disappointing experience. We arrived to find the available luggage carts unusable, with flat tires and loose/broken components, and the lobby was extremely hot and humid. Our first room had a strong mildew/musty odor and what appeared to be mold covering the air vents. After reporting this, we were moved only two doors down. Unfortunately, the replacement room had even more concerning issues. The air vent appeared to have been freshly painted and was still wet to the touch, seemingly covering the same type of issue. The room also had a sink separating from the countertop, hair on the counter and bedding, and toilet paper lodged inside an air vent. The room was clearly not in acceptable condition. We were traveling with our three young children and ultimately did not feel comfortable staying there, so we had to pack everything back up, find another hotel, and relocate. This completely disrupted our birthday weekend. I have photos documenting the conditions and have filed a formal complaint with the hotel and Hilton. I strongly recommend that management thoroughly inspect these rooms and address the underlying maintenance and cleanliness issues rather than simply covering them up.

THE BREAKFAST WAS GREAT, LOTS OF CHOICES AND THE OMELETS ARE WONDERFUL, THAT IS ONE REASON I PICK EMBASSY WHEN YOU ARRIVE YOU GET A CARD FOR 2 COMPLIMENTARY DRINKS FROM THE BAR, BUT THIS MUST BE USED BEFORE 6:30, MORE TIME TO USE THE DRINK CARD WOULD BE NICE.

The room wasn’t the cleanest. Still had food crumbs on the counters, the floor wasn’t clean, the carpet had sticky stuff in it, there was hair in the bathroom. Other than the cleanliness of the room, our experience was good.

A/C in room 511 didn’t work properly, shower head had to be replaced, and there was also a leak

We always stay at the Embassy Suites but this time was different. We were never given water bottles when we checked in. We had to ask for them after seeing other people asking for them as part of check in. We had breakfast on Saturday morning in our room. We then left for the day to return to our room being cleaned but the breakfast food was still on the table. If we wanted to keep it we would have put it in the fridge. We then wake up on Sunday and left for the day again to once again return to the same omelet still in our room. This is very discouraging from staying again.

I do love the Embassy Suites model. They have a variety of rooms and configurations. We have a large family and they can usually accommodate us is one or two rooms. The amenities are nice (reception each evening). Employees are always friendly and helpful.

Ac in rooms is not that good had it on 65 and it was still hot in the room, just need better vents that points down and kitchen staff needs more help cause the lady was getting orders wrong

Pillows are horrible

I’ve stayed at the Embassy for years! I think it’s time for updates and many locations! I also requested a room with a decent view and got to look at a semi truck yard.

Could use more staff to help with servicing on the weekends

Amazing service and very helpful.

Beautiful hotel, spacious suite, clean and comfortable. Parking price better than most other similar hotels.

Staff provided little to no information during checking (parking location, room location, meals, check out, etc.). Room was poorly maintained and very well used. A lot of noise throughout the night.

Great staff, good drinks

Sink was cracked water backed up all the time!! Couch wasn’t clean had stains

The lobby,common area were very clean and a nice place to sit and relax. Our room was clean and beds were comfortable. The second tv was also a plus. Breakfast is a pleasant surprise. Staff was friendly and very accommodating.I would highly recommend.

The breakfast was amazing from the omelet to the coffee bar! The pool was relaxing and the bar in close proximity made it so convenient! Our room was fabulous and we would definitely stay here again!

The staff was very friendly especially the lady making omelets in the kitchen and the house keeping staff

Was awseome and the customer service was as well

Great location and wonderful buffet!!

average stay no complaints if you are looking for fancy go more towards downtown

Rooms are also huge.

I would rather speak with a manager

Check in staff was friendly, helpful and courteous. The room was clean and comfortable. Breakfast was excellent, made to order eggs was above and beyond what we expected. I will definitely stay at this hotel while i travel to Dallas.

Loved it here. Polite staff and amazing food.

On the positive side, great water pressure and AC worked perfect! I say this because previously, at this property, water and AC were a disappointment.

Toilets had to be snaked and linens were torn and dirty

The suite was very comfortable but was a little outdated. Bedside lamp not working properly. Plug ins for electronics are only available in ten bedroom and did not work properly.

Didn’t like having to pay for uncovered, self-parking. Couldn't redeem drink coupons due to very limited open window to do so. Interior courtyard was lovely. Temperature throughout hotel was very comfortable and room was quiet.

Not a bad place, just needs some renovation

We enjoyed our stay.. came with breakfast and 2 drinks.. the rooms were spacious..

Good experience. Amenities were nice, room was a little run down.

Bathroom faucet damaged looks old

The property itself was great, ex:room, the grounds. The gym was extremely hot because it was located in the pool area. Breakfast was in hot trays but cold (seriously), luckily they were making omelets. I did also experience an attitude from one of the breakfast staff when I asked for help with their coffee machine. Very noisy road from freeway seeing how it is right there and we did end up on the side of the building that backs up to the freeway, they do have 3 other sides. Otherwise good price.

During check-in, several guests were visibly upset, and at first we assumed it was simply a busy arrival period. However, it quickly became apparent that the hotel was understaffed, and the service felt overwhelmed and not particularly welcoming. It wasn't until the following afternoon, on the last night of our stay, that our request was addressed and we were finally moved to a different room. Overall, the hotel appeared outdated and poorly maintained. The carpets were stained, chairs were torn, the foldout sofa mattress had visible stains, the curtains were coming off the rails, and the mini refrigerator was both unstable and ineffective at cooling. The common areas also lacked the warm, inviting atmosphere we've experienced at other hotels within this brand. There was no background music in the lobby, and parking was limited. The food was acceptable, but the snack offerings were underwhelming. Selections consisted mainly of cut celery and a bowl of ranch dressing displayed on an iced shelf, which was not particularly appealing. I genuinely hope the property receives the upgrades and maintenance it needs. With improvements to the facilities, and overall atmosphere.

Breakfast was amazing

Nice

A little outdated

Bar in the lobby and breakfast.

Beds comfy love the breakfast

Air conditioning on the 9th floor, was not keeping up, the hotel was not even close to full, no idea why placed on top floor.

I have tried to get in touch with management & have been ignored. Went up to the front desk FIVE different times within the span of three days and there was never a manager available. The room we stayed is full of mold and the carpet is soaked! The room reaked of mildew. The first night was fully booked and we were told it was a known issue and there was nothing they could do. You can see black mold on the edges of the carpet and also where it has been painted over to hide it. I had given the hotel a chance to do the right thing and have been treated like this is not a serious issue. Expedia was terrible and ignoring my pleas for intervention. Their reply was they could not get in touch with the hotel either. I found a review from 5 months back where they stayed in the same room number (214) and had the same issue. That means this room has had a continuous leaking problem with mold continuing to grow and guest are put in this room. This is a severe heath hazard that is being ignored and guest health are being put at jeopardy. Do BETTER!

Peaceful great workers

After a long day, I just want a nice shower in order to rest.

Awesome

N

The complementary alcoholic beverage were Devine! And the breakfast was too!

The room itself was very clean and spacious. I loved the breakfast provided: a whole omlette station! Upon walking into the hotel, some of the carpets were dirty and there was a very strong smoke odor but it did not affect the quality of the stay. I liked the parking and how they provided a pass so it felt that my vehicle was secured. Overall, I would stay here again.

Todo el personal muy amable

clean rooms,

We really felt like we were staying at a lavish hotel, but didn't have to pay big bucks! This place a great value for your money & we had a great stay!

We like the breakfast omelet you could order with ingredients you like.

Very clean and the staff was very friendly and helpful. Would stay here again

Everything was great. The receptionist at check out was rude. Other than that everything including other staff was great

Convenient comfortable and wonderful staff.

excelnt hotel nice attention and breakfast

Cleanliness

Update

Staff were amazing!!! The place needed some maintenance for use over the years on the pool area.

The parking lot was a pain to get in and out of. I ended up having to pay for parking just to be able to get out of the lot. The carpets in the room were slightly sticky, the bathtub looked like an infection waiting to happen, the air conditioner couldn’t keep up and the tv also didn’t work. They offered to move us rooms but it was late so we stayed. I’ve stayed in hotels for a third of the price per night that were better quality. Staff was nice but the property itself was a huge disappointment.

System was down couldn't even check in yet still was charged for a room that wasn't even available no attempt to correct situation of offer rebook or reimbursement terrible

Everything was great!

We saw 2.5 rating. We were a little concerned. No, it is clean, staff great, happy hour great. It’s a 5 with us. Don’t believe everything you read.

10/10

One of my fav hotels. The hot tub is always hot, the breakfast buffet is amazing and they give free drinks at the bar daily from 4-6

breakfast is an amazing buffet with cooked to order omelettes. free drinks during happy hour also.

Everyone was very friendly and welcoming.

Great selection staff was great as well

Older building and wear and tear was a bit noticeable in the bathroom. If you are in a room that faces the highway you will hear traffic noise

This hotel was pretty good. A bit outdated but for the price and the comfortability it was great. Definitely would stay here again.

The parking lot is not secure they broke a window in my truck and the front desk did not do anything to help with my cost for the new window. It was like 10 cars with broken windows that night.

I sent an detailed email

Lovely hotel. Best staff.

This Hotel is one of the best. The Staff is amazing, the rooms are clean, the restaurant is awesome, they have breakfast, the omelets are amazing. There is an indoor pool. Nice location close to American Airlines Stadium. Highly recommend. Thank you.