DoubleTree by Hilton Dallas Near the Galleria

The front desk staff weren’t the best. The check-in experience was cold, and borderline counterproductive. The staff never mentioned that there was a parking fee, or inquired if I have a vehicle. Luckily, I happened to notice signs about parking later in the night, asked about it, and was provided a parking pass for $10/night coming out of the incidentals — leaving me wondering what would’ve happened to my car if I hadn’t asked about this myself. They also made no mention of the welcome cookie. While I don’t want a cookie that badly, it’s about the principle at this point :) So yeah, come for the property itself, especially if the location suits you, don’t expect much from the staff (at least from my experience).

We always stay here when we come into town! Very clean and always welcomed by amazing staff!

Very poor

I had a wonderful stay at the DoubleTree by Hilton Dallas Galleria! The hotel was clean, comfortable, and welcoming from the moment I arrived. The staff was friendly, professional, and attentive, making sure everything went smoothly throughout my stay. The rooms were comfortable, the atmosphere was relaxing, and the location was convenient to shopping, restaurants, and everything Dallas has to offer. Overall, a great experience from start to finish. I would definitely recommend this hotel and look forward to staying here again on my next visit to Dallas!

Exceptional

Great Place the staff was friendly and very helpful

Breakfast should be included. It was $18/person. Also open parking was $12/day. This may be the reason the room prices were reasonable.

I checked in and called next day in the morning to use the pool but the phone line dials and hangs up no assistance to confirm if pool might be open in the morning or for other assistance. Consult with front desk for better assistance. Other than this incident awesome service!

It looked like the pictures - very clean, very nice, staff were all incredibly sweet. Great hotel for the price. It was perfect to rest and recover after a long weekend in Austin. It was a little further than we expected from Downtown.

The staff stood out to me the most. No matter how many times they see you they will greet you like it’s their first time. Extremely welcoming. The bar workers were very sweet as well and worked pretty quickly to take our order and serve us N/a

the only real highlight of this hotel is its wonderful staff. Disappointing Hotel, but Wonderful Staff The hotel is very large and conveniently located, but unfortunately, that’s where the positives end when it comes to the property itself. The hotel is very outdated, and the interior was not particularly clean. There was also a noticeable gap at the bottom of our room door, which allowed cold air to come in, making the room uncomfortable. In our opinion, this hotel is definitely not worth the price. Despite being extremely disappointed with the hotel itself, we have to give credit to the staff. Everyone was incredibly friendly, welcoming, and kind. They treated us to cookies and always greeted us with warm smiles, which we truly appreciated. Overall, the only real highlight of this hotel is its wonderful staff. Unfortunately, their excellent hospitality cannot make up for the poor condition of the property and the lack of value for money.

The hotel was nice and staff was friendly and helpful.

It was a good hotel, close to the airport. Modern. fit to our needs.

Friendly and fast services Nothing

Nice hotel/ wonderful staff

My husband and I needed a weekend getaway and this was a great place to stay! Clean room, friendly staff and good breakfast.

The staff was extremely friendly and accommodating. Exceptional service elevates the whole experience.

Very good

I was charge a different rate

NA

Such a beautiful hotel, would love to stay again!

Location

Location

We had a wonderful time!! 10/10 recommend this Double Tree!!

Amazing room and staff !

Easy check in. Staff was very accommodating

Great stay staff was friendly

Staff was amazing and room was amazing

Comfortable room. Gym was spacious and enough kit for a decent workout. Breakfast was nice. Staff kindly held our bags for us after checkout, as we had a later flight. Member of staff, Johnny, told us about the shuttle service and dropped us at the nearby Galleria mall.

All good

Overall the hotel is nice and away from downtown. Which we wanted. When we arrived our room was not ready. First I was told 15 minutes. Which is not that long to wait. However, we waited an hour for our room. The store was changing and never gave a time frame after the 15 minutes. Additionally, when we arrived there were no trash bags in any of the rooms. Crumbs on the couch and also by the bedroom room door. We had a suite but was not worth the hassle or price

Overall the hotel is nice and away from downtown. Which we wanted. When we arrived our room was not ready. First I was told 15 minutes. Which is not that long to wait. However, we waited an hour for our room. The store was changing and never gave a time frame after the 15 minutes. Additionally, when we arrived there were no trash bags in any of the rooms. Crumbs on the couch and also by the bedroom room door. We had a suite but was not worth the hassle or price

Awesome hotel. I was even greeted with a warm chocolate chip cookie upon arrival. It was fabulous

Comfortable, convenient and great value!

Comfortable, convenient and great value!

Exceptional

Staff was wonderful, rooms were clean, no problems with anything.

Everything was great. It would be better if the check-in time was 2. The staff was respectful. But the restaurant was not active for lunch and dinner and it was room service. The food was of good quality, but I don't think it is professional to charge for repeat service and add a tip. We had a pet and paid for the pet, but there were no facilities for the pet, such as a park with a play area. Overall, it was a good experience. And finally, the services require slippers.

Everything was great. It would be better if the check-in time was 2. The staff was respectful. But the restaurant was not active for lunch and dinner and it was room service. The food was of good quality, but I don't think it is professional to charge for repeat service and add a tip. We had a pet and paid for the pet, but there were no facilities for the pet, such as a park with a play area. Overall, it was a good experience. And finally, the services require slippers.

Everything was amazing will definitely be coming back

Convenient I liked it

Phone did not work, double room, two people one coffee cup one coffee packet, placement of coffee pot in bad spot no place to plug in. No place to handicap park. Multiple cars without proper tags parked in handicap spots, no bell man came out to help with bags, no valet.

It was a good place to stay the rooms are a little small but they were adequate for a business travel

Pool was very dirty I got a staff infection

We were attending a football game at SMU, and this was a perfect hotel to stay at. SMU is only 10 minutes away, and the hotel was really clean, friendly, and has breakfast.

.

Very clean and comfortable bed!! Very clean room!

Good service

I had a wonderful stay. I love those doubletree cookies!

Restful sleep. Good stay. Would book again

Very clean room. Staff was really friendly

I chose this hotel because it was located by the Galleria Mall. I didn't even go over there btw. It's a clean and simple hotel. They should really get rid of the pool which looks like a large bathtub. A total waste of excitement on my part. The room was decent and you have to pay $12 for parking by the day. The $20 breakfast was nothing to be excited about. I don't know if it was just so cold in there that the food got cold right away or that the options were minimal but it was a waste of money. You can't even take food up to your room. On my last day I packed up and put everything in the car so that I could return to the room before noon and heat up my leftovers from the night prior. I'll have you know when I returned to the room at 11:40 housekeeping had already thrown away my leftovers which were $100 worth of food and when I brought my tears and complaint to the front desk I was just given a "Sorry" with no compensation. I will never stay at this hotel again.

Clean room. Wonderful customer service.

Very nuce

Our stay was comfortable and the staff were helpful and kind. The hotel is a bit dated but very clean and very close to the Galleria. The hotel was perfect for our one night stay in Dallas.

This was the best experience I've had at a hotel in a longtime. I was helped immediately. The host was very nice. The room was amazing. Check out was just as pleasant as check in. Both ladies and all staff I encountered was so pleasant. A great experience. Thank you!

Excelent experience

Good

Everyone was friendly! The elliptical machine was broken and the pool was only 3 ft deep.

The bar, gym n pool

Clean room

It was nice to feel taken care of at a hotel again. I will definitely return & would absolutely recommend to friends & family!

Very clean room snd accommodating professional staff. Will definitely stay again

Hope you have bar open more hours

The toilet had issues that caused water to spill onto the floor, and the shower was not very clean. Parking also becomes extremely difficult to find when events are held at the hotel, despite having paid for a parking pass.

Didn't like the toilet water pressure!! Very weak flow

Good place

Big parking lot!

Clean and easy to get to. Staff was friendly and parking was easy.

My stay was great. My room was hot is the only thing. Temp wouldn’t drop below 71.

​The only minor detail to mention this time was the service during check-in, as the staff at the front desk was not as friendly as on previous visits. Aside from that, everything else was great, and I would definitely stay here again.

Great Location to be able to do things!

Front Desk was amazing, there were small minor things such as sink being backed up and AC not blowing cold, but its expected for a Texas Summer

Great

5/5

Grjeat

The staff was amazing, attentive and very professional. My family enjoyed our stay. The only thing that was bothersome was guest lettung their children run the hallways at 1am which was very disruptive making it hard to sleep.

clean property, easy check in, wonderful staff

Will be staying here again for future trips, no complaints whatsoever!

Good

I was shoved into a room that was clearly made for disabled persons. The shower was very uncomfortable. I am 6' 4". Had I known that the only room available to me at that time was that for a disabled person, it may have prompted a change in accomodations.

Staff were very friendly and accommodating. I will stay again

This was my second visit, I truly love this hotel!!! Great service, beautiful and clean rooms!!!!

Popcorn on check in. No cookie was presented, rare for a double tree. Staff is not super kind behind the scenes. The room is good. The spacious lobby was good. They didnt pay attention to details — the soccer posters were outdated. I didn’t feel very welcomed. The staff questioned me multiple times. There was on checkout no issue. This day, but the next day was bad.

It’s a nice place. Staff help is decent/okay. They gave free popcorn. Cookies are available. Room is OK. Price fair. View is decent.

Overall a great place to stay.

It was ok

Worked out well for my basic purposes. Only around 15 minute drive to downtown Dallas but a better price I believe. Being on the north side put me near the places I was visiting. It was clean and quiet and safe.

10 de 10

Great location clean and well maintained we definitely recommend

.

Superb breakfast. Hotel was clean

Overall nice hotel, peaceful. Would stay again

Nice, comfortable bed and the room smelled good!

Great service and all

Clean

Clean room, helpful staff, easy check in, nice breakfasts, reasonably priced

Wonderful

Amazing! Very clean and all the staff were very friendly. Will come back again.

Overall, decent affordable place to stay. Bathroom was definitely outdated. Took me a min to tell if that was cracks in the tile floor or hair. My biggest plus, affordability and pillows. The pillows are fantastic. My biggest dislike, the mattress. Little too firm for my body. If I had to do more then my one night, I would have been either sleepless or hurting.

The only issue I encountered was with the toilet in Room 215. When flushed, the water would rise unusually high before slowly draining, suggesting it may need servicing. Aside from that minor maintenance concern, my experience was very positive, and I would gladly stay here again.

我车停在停车场后面玻璃被砸了 经理连个道歉都没有 服务太差了

Excelente atención

.

Great place. Very clean. Will book again!

Super quick check in

Very clean best cookies.

Everything went smooth during my stay

Clean room and amazing staff

Everything was clean and as pictured. I enjoyed my stay and would stay here again.

Coffee maker weird

Great

Great stay all around.

Perfect stay! Would definitely stay again!

Clean room and friendly staff

Everything was great.. staff was friendly and snacks and necessities were convenient

Noisy, not a good area for diy parking. Heater/ AC didn’t work. No extra blanket in room. Had to call to Jayne delivered at 13;30 am. Won’t be back.

Clean room, friendly staff, great location

Great treatment from the staff. Will return

Quiet, clean. Not much in the immediate area but there’s a shuttle to take you within a 3 mile radius. No airport shuttle