DoubleTree by Hilton Dallas - Market Center

There was no TV remote in the room when I arrived. I contacted room service, but no one brought one after an hour, so I had to go to the front desk to request it. The delay and inconvenience made for a frustrating experience.

Staff need to be more accommodating. Room key did not consistently work with parking gate.

The staff was nice but the lounge area by the pool was quite run down and gross. Using your room key on the elevators is annoying.,

Staff was friendly, clean property. I prefer to stay at a hotel that offers free breakfast. It doesn’t have to be much, but yogurt and an apple or banana would be nice.

All the staff were very polite and professional. Beds were very comfortable and we enjoyed our stay! Bathroom wa a little small

Always a comfortable and great stay!

Clean, friendly, accommodating The buffet was overpriced for what was offered I liked the food the least.

The customer service was phenomenal and very helpful!

Warm cookie at check in

Nice hotel.

Superb

Superb

Exceptional

Great staff clean rooms

It was a decent hotel, but a little dated. The staff was great at the bar.

Clean and spacious. Will stay again.

For starters, the king-size bed had an overly outdated mattress that had an indention in it the size of a human that you could easily roll into, but hard to roll out of. It was also very cramped & could not accommodate a couples massage where they could get all the way around their tables; while the bathroom had an excess of open but otherwise unusable space. Next, we were on the 6th floor and could easily hear people down at the pool. They weren't being loud and carousing, the sound just carried well and the windows weren't adequate to the task of keeping out both wind, dirt, AND noise. Next, your limited choice of TV channels was extremely poor. And finally, the key cards must be ancient or something because they didn't work well unless it was directly on the door and elevator sensors. All in all, this was the most underwhelming, overpriced hotel getaway I have had in many years. We had such a lovely encounter at the DoubleTree in Washington DC for the 4th of July that we anticipated the same caliber experience closer to home, but sadly we were disappointed on every front. You asked for my opinion about my experience, and there it is. Note, I will be validating this opinion with both my feet and my wallet and will not frequent this particular establishment again.

Property was clean. Front desk at first tried to charge me for the breakfast not noticing that I had already paid for the my 3 day stay in advance on line. $150 for “Amenities”… definitely overpriced. Room was clean but very small bathroom and shower. Overpriced. I usually stay at the Westin Downtown Dallas but was all booked. 10X better, for like $30-50 more. Won’t stay at Double Tree again.

Meets expectations for a short...

Meets expectations for a short stay

Exceptional

Buffet breakfast was very good. Bathroom is very small and the shower could not be regulated. Water was extremely hot. Took GI bath. Older property. Clean but not appealing. Staff was nice

Very rude reception. The bed sinks in the middle. You have to keep a room key to get out of the gate. Gets so hot at night. Carpet is super gross! It’s an older hotel.

Great experience

Exceptional

I was charged a $20 parking fee that I wasn’t aware of prior to booking. I also paid a $50 refundable deposit that I wasn’t aware told I would get back after checkout. When I called and checked on that deposit, I was informed I would only get $30 back because $20 went to the parking!

Very good

Staff online isn’t polite. I didn’t get the deposit back.

Pleasant

I didn’t get the deposit back.

The cleanliness. Paying for parking

The cleanliness. Paying for parking

I originally booked this hotel for the pool but it ended up raining all weekend. There was a helpful gentleman at the front desk that was always very polite and thank goodness for him because the lady he was working with always came off rude. I wouldn’t book her again. The restroom was small & there was a piece of the ceiling hanging down in my room in front of the closet.

Pleasant

Exceptional

Exceptional

The room looked bigger in the pictures and some furniture could have been cleaner. Overall, it was quiet but, it was a bit of a let down for my expectations.

Great hotel for staying close to everything downtown Dallas.

The entire staff was great. Whoever the manager is hired quality people and trained them well. Special shout out to Alex who was the late night shift reception person. We get up very early [5:00 a.m.] and she was extremely bubbly, printed our daily puzzles our for us etc. Same with early morning kitchen staff…..who got us coffee before restaurant opened…..as the coffee was made already.

Staff muy amable

The balcony was nice, but it had no chairs or tables to sit on. I will not book here again for the price and there were 00 amenities.

Clean. Breakfast is a plus.

Staff was excellent! Bathroom was too small and walls seemed paper thin. You could hear everything going on in the next room. Front desk got me to a room that was a little more quiet.

This hotel was an affordable option in Dallas. The room was comfy and spacious and the hotel was in a good location. There is a venue across the street so was a bit loud at night, and the last night I was woken up by some partying in the room next door. The pool was nice, looks much better in the photos, and was a bit warm when I visited.

Pool was disgusting there was a snot looking foam floating in it. Cleaning lady cleaned our room and threw away our items while we were still checked in. Everything is outdated. Staff was just hanging out during breakfast sitting in back decided to not eat there after standing there. This is by far the worst Double tree by Hilton we have stayed in and we’ve stayed in several. Really disappointed and will never return

Convenient location for nearby music venues!

Room was very clean and staff were very helpful and accommodating. The complimentary warm cookies at check in are also amazing!

very old, broken fixtures in the bathroom. carpet was dirty, did not want walk on it bare foot. Front desk person at night was rude in answering questions.

Great hotel , however we have to pay to park there ?? Should be included with our stay . Its $20 parking.

The first room had no hot water. The second room had no working air conditioning. And last, but certainly not least, we woke up to a huge cockroach in the bathroom of our third room. This was supposed to be a special weekend celebrating my daughter’s birthday, and unfortunately, these repeated issues really put a damper on the experience. Having to pack up and move rooms multiple times in one night was already frustrating, but waking up to a cockroach was the final straw. We expected much better from a DoubleTree property. Unfortunately, this was by far the worst DoubleTree experience we’ve ever had, and I would not recommend this location based on our stay.

Great stay! I recommend…….

I don't want to write a review.

WiFi wouldn’t work and we when tried to order room service the QR code didn’t work and we couldn’t get anyone to answer the phone even though we called during business hours

Staff was very helpful. Property is older but seems well maintained. All in all a nice stay.

The room was spacious and outdated but clean. The bathroom was as small as a jail cell. Two people couldn’t fit in there and the toilet was the same as a public restroom with urine around it… The air conditioner as the best part of the room as it was freezing in there. And as we were getting ready to go to my vehicle we see that it had been broken into in the middle of the night and the person next to use had his truck stolen. The hotel didn’t do anything but tell us to file a police report. There was even security driving around “all night “…. Not to mention we had to pay to park!!! I would never stay here again and I want a refund!

Front desk lady who checked me in was great. Her name is Shanoe, she was so helpful with parking suggestions and gave me an extra hour for check out. I didn't expect the property would charge for parking ($20!!!) but she waived it.

great safe hotel- just a bit dated....... great staff.

The pool was dirty and cloudy. I was really looking forward to the pool. I didn't get in. Besides that everything else was really good.

I had a great stay! The staff were so nice and helpful, the rooms were large and clean, and I felt very safe staying there.

Good place to have a chill vibe

The hotel needs much needed renovations. Ok for the price. Clean for the most part. Staff are friendly and welcoming. They had fresh warm cookies daily.

Room was clean, staff was very friendly and helpful. Bar was nice, wish they had a free breakfast. Pool was a little dirty. Overall excellent stay for the price.

Room was clean. Bed was comfy.

Amazing

Loved the pool setup

Nice pool

we were very pleased with our stay. Staff was friendly. And the rooms were very clean. Will definitely stay there again,

It was clean and I felt comfortable

Wonderful staff

Very quiet room. Bed was comfortable.

Good

Staff were great and the room was clean! My only issues were that only one elevator was working, there was a wasp nest on the balcony, and every time I stepped outside by the pool area it smelled heavily of cannabis(disgusting smell).

Second one i have been to with very disappointing staff. Can't ever get ahold of a manager. Hotel looked ok but not as good as in the pics. Ended up at Sheraton across the street with much better everything, including price.

I was really happy how they let us check in early without paying a fee. That was very nice of them. What a nice lady at the front desk. The only thing I didn’t like about my stay here was that the water in the shower didn’t get hot enough. Other than that it was pleasant. And it would be better if breakfast was free also, to many nice hotels offer continental breakfast. Get with the times.

This place was just run down and you could hear your neighbors breath. Going up and down the hall to get ice you could hear other rooms playing their music loudly from the hall and in your room. At one in the morning, our neighbor starts beating on our mutual wall scaring the life out of us. Then around 6am our upstairs neighbors commence bouncing basketballs. It was such a sleepless night we checked out early (still paying for the additional night) just so we could go check into a cleaner and quieter hotel. I was shocked this was a doubletree. Every doubletree we have ever stayed at had been quite nice. It just felt gross the moment we walked in.

The pool was geat

I

Decent room but really low ceilings. Would stay again but sad they charge for parking.

Looks nice in the outside but not that great on the inside. The room was small, the bathroom was tiny with low ceiling, I’m 5’2” and I could reach the ceiling with my hand. Cobwebs around the ceiling in the room. Not enough plug ins, had to move the coffee maker to the desk to make a cup of coffee. Parking is not free, $20/day, it was not mentioned when I booked the room.

Great place to stay. Super close to Midevil times where we went.

The hotel was very nice. The king room could if had another chair to sit on. The breakfast restaurant was beautiful, and breakfast had many choices. Dinner was served in the bar area and could have had better choices. Overall we enjoyed our stay.

Breakfast was not included but was great

Everything was perfect!! And exceptional!!

The room was very dated, for the price I expect better.

Loved the breakfast. Everything was great.

Excelente ubicación y cercana al Downtown. El personal, principalmente el del desayuno muy amables.

The mattress was horrible. Everything else was great

The parking is gated and the room key did not work to get out. Had to go back to hotel and get help.

Would like better breakfast. Bathroom way too small and had a minor leak.

Honestly was very impressed with this hotel they made the entire experience very simple and easy from parking to breakfast to check out the staff we’re all beyond friendly the room was super cute!! I would absolutely stay here again.

It’s over priced for such a old property that needs a lot of work done

The only issue was my tv was semi broken. Had a weird glare on it but everything else was great.

Hotel is not in a good part of town. Don't bother picking a room type or trying to check in on the app at this hotel either. If you can, pick somewhere else.

Overall, great place to stay for the weekend.

For the same price, you can find much better options downtown. The biggest problem is the terrible soundproofing. I could clearly hear people talking, coughing, and even flushing the toilet in the next room. There was a connecting door between the rooms, and it felt like there was almost no noise insulation at all. I was unable to sleep. I went to the front desk to request a room change. The staff told us we could check out of both rooms the next day. I left some of my belongings in the original room and returned the next morning to collect them. While I was inside, housekeeping suddenly entered without knocking. Then the front desk staff spoke to us very rudely and demanded that we leave immediately, despite the fact that I had barely fallen asleep after 1 a.m. because of the noise. The breakfast was also disappointing. The fruit was not fresh, the coffee was weak and flavorless, and there were very few food options. Between the poor service, lack of privacy, terrible soundproofing, and low-quality breakfast, this hotel was not worth the money at all. I will never stay here again and would not recommend it to anyone.

Clean nitro. Great view of downtown

Have to pay for breakfast not included

Great customer service .

Parking is $20 per night. Was not aware of that prior too booking.

Bar on property was a plus. Great bartender.

Todo muy bien. Normal

I loved the cookies of course! The stay was okay, but it’s definitely time to do some renovations and updating. The pool area is not as pictured, the cushion covers were very old and worn out. The pool was nice though. It has potential to be very very nice with minor updates. The staff were nice and friendly.

It was a great stay! the only thing was the air conditioner turns on and off and sometimes it be hot for me and it only went down to 67 I believe

Great place to go and stay. We got the balcony and it was amazing to sit and relax and watch the rain.

Overall clean property but shows aging and needs a refresh to meet 4 star expectations

Great stay near local attractions

Hotel was only okay, but would not stay here again. We had the world's smallest bathroom I've ever seen, the shower curtain had brown stains and the shower head would not stay in place making it extremely difficult to shower. Carpet in the room was pretty gross too.

Would definitely recommend and will be back soon

Came home to a new chargers on my credit card. Unsure what that’s about. Met friends and asked if there was a microwave I could use in the lobby and was told they had never seen one. Front desk clerk and bar tender both said no. Yet they allowed another guest to warm up their food, and actually warmed it up themselves! Brought it out steaming! Then proceeded to tell me when I asked why they didn’t allow me to warm my food they said they aren’t allowed.

Place was amazing will be back to stay

Hotel was quite dated. While the check in was great- front desk friendly- the rooms were a bit worn out. Had issues with the drain in the shower as the water would not go down. Location was good as we were in town just one night for a concert at American Airlines. If you don’t plan on spending much time in the room- good option.

Clean room

Nice and quiet. Food was delicious.

No Breakfast

Was ok but not great.

Easy check-in and checkout. Ask for the chocolate chip cookies at the front desk

Only thing I didn't like was the parking situation

The pictures look better than the property itself but it was reasonably priced. The parking wasn’t great and you’re charged $20/night to park, which is crazy seeing as we’ve already paid to stay.

Nice amenities including bar and buffet breakfast. The A/C did not run very good in our room, but the room was nice and clean

Clean air conditioner worked and friendly. Highly recommend.