DoubleTree by Hilton Dallas - Campbell Centre

Our room was nice, as it was a corner room with a great view. The bed was not as comfortable as other hotel beds we have slept in and the lighting was terrible. Trying to apply makeup in the bathroom was virtually impossible and the room lighting wasn’t much better.

Nice location. Clean room. Helpful staff.

The rooms and bathrooms need some TLC.

Wonderful stay! Loved having the bar and restaurant on site, the warm cookies were delicious, property was clean and safe. Loved the location and the personalized greeting, was such a good stay!

The toilets are a little too short for me and I'm only 5'7". The tv can't be adjusted to face the bed. Curtains were tore and had water stains from water leaking on them at some point.

Great service

The breakfast buffet was what you would expect from a 2-3 star hotel. It was not very hot. Dinner was good, but I would find a Resturant to eat at. We were upgraded because we wanted a city view, but the room had workout equipment that was just weird in the room. No microwave was a bummer. Rooms don’t have much light unless you open the shades. The shades are very noisy when opening and closing. At times the halls and elevators smelled like pot. This room had no chairs or couches because of the workout equipment. Staff was great.

Nice. Clean hotel friendly staff

Location Cookies Price One of the beds was made with sheets that looked clean but stained. We only needed one bed, so we slept in the other one. Air conditioner kept kicking off during the night.

we ve stayed here many times , great location , good staff. The rooms and this facility are really showing their age. The rooms are a bit rough, showing lots of miles !!

so so...

Wonderful even though the ice machine didn’t work on 10th floor though.

Room was clean. A few weird quirks like no hand towel ring, loose towel bar, obvious patches, but otherwise nice enough. Didn’t feel much more premium than a standard hotel.

Room was so-so and toilet needed cleaning.

The breakfast and dinner were both bland and lacked flavor, and the fact that coffee was only available during breakfast was another disappointment. The staff provided basic service but did little to make us feel genuinely welcomed or valued as guests. The only exception was the housekeeping staff, who were friendly, welcoming, and courteous. They deserve recognition for their hospitality. Based on the hotel’s pricing, we expected a much higher standard of service, food quality, and overall guest experience. Unfortunately, the hotel failed to meet those expectations. In our opinion, this hotel is overpriced for what it offers. We left feeling that we had paid a premium price for a very ordinary experience. We would not recommend this property to anyone expecting exceptional service or good value for their money.

BEST PILLOWS EVER! Overall a fabulous location, wonderful stay and beautiful hotel!

It was great

Front desk employee who checked me in was less than helpful and nice.

Clean, friendly staff, helpful No microwave in the rooms.

Clean, friendly staff, helpful No microwave in the rooms.

The rooms was dirty, and the shower is in bad shape.

Room was clean, nice beds, able to text the front desk, breakfast in the restaurant was delicious, all the staff were super nice. Felt safe in the parking lot.

The room was perfectly clean and towels were excellent quality. Quiet room at night with great view out windows. Front desk staff friendly and accommodating. Favorite place to stay when flying out of Dallas Love Field.

Bed was very comfortable and bathroom was very clean!

It was in a convenient location and near an outstanding mall, as well as other venues. The property looks welcoming with the comfortable seating throughout the lobby.

It was in a convenient location and near an outstanding mall, as well as other venues. The property looks welcoming with the comfortable seating throughout the lobby.

The breakfasts and mattress was quite good, and very comfortable This may be more booking.com's fault but the explanation of the type of room was not adequate, celebrating our 23rd anniversary in a room with a gym in it, was well below expectations. Having to ask for a microwave and water options for a room costing over 250 a night is ridiculous. The hotel not even having carts for usage after waiting for 20 minutes and then just carrying multiple bags to our room was below expectations for the price. Even having to pay an extra 40 dollars for what turned out to be a basic continental breakfast did not help.

The breakfasts and mattress was quite good, and very comfortable This may be more booking.com's fault but the explanation of the type of room was not adequate, celebrating our 23rd anniversary in a room with a gym in it, was well below expectations. Having to ask for a microwave and water options for a room costing over 250 a night is ridiculous. The hotel not even having carts for usage after waiting for 20 minutes and then just carrying multiple bags to our room was below expectations for the price. Even having to pay an extra 40 dollars for what turned out to be a basic continental breakfast did not help.

Great hotel, nice staff! Amazing food in the hotel restaurant/bar

Room had comfortable beds and was clean. Exercise room was well appointed. Dinner menu looked unappealing. Breakfast was basic and did the job. Restaurant facility was weak point for this hotel. Nearby restaurants were readily available

The food

One of the most incredible beds ive ever slept on. So comfortable and awesome. Very nice property and the staff was very kind.

The hotel is in close proximity to SMU for me. I love this property and the staff is very welcoming

Great staff!

Clean room not enough towels

I

Location Unsanitary, worn furniture, no overhead lights

Location Unsanitary, worn furniture, no overhead lights

This hotel has some visible wear. The shelves in the bathroom were missing their molding exposing raw compressed wood. There were some stains on the wall paper, and on the white cabinet with coffee and such. The hotel stands as a monolith rising up from the asphalt parking lot overlooking a noisy freeway. But it’s functional. Bring earplugs!

clean room nice staff good breakfast

A great choice for a business stay. The hotel was very clean and well maintained, and the rooms were surprisingly spacious, comfortable, and had everything I needed. Everything was smooth and hassle-free, which is exactly what you want when traveling for work. I would definitely stay here again and recommend it to anyone looking for a comfortable and reliable business hotel. A couple of things could be improved: the water pressure in the shower was quite low, and the breakfast selection and quality could have been better. Overall, though, it was a comfortable and convenient stay, and I would consider staying here again.

The room is comfortable and the views from the room are great. It is easy to get to from SMU (just two exits north) and perfect compromise to the ridiculous prices at other hotels a little closer to campus. The finishes are a little "tired", but it doesn't affect the stay at all. However, the hotel property is clean. The mattress and pillows are very comfortable.

The room is comfortable and the views from the room are great. It is easy to get to from SMU (just two exits north) and perfect compromise to the ridiculous prices at other hotels a little closer to campus. The finishes are a little "tired", but it doesn't affect the stay at all. However, the hotel property is clean. The mattress and pillows are very comfortable.

A great choice for a business stay. The hotel was very clean and well maintained, and the rooms were surprisingly spacious, comfortable, and had everything I needed. Everything was smooth and hassle-free, which is exactly what you want when traveling for work. I would definitely stay here again and recommend it to anyone looking for a comfortable and reliable business hotel. A couple of things could be improved: the water pressure in the shower was quite low, and the breakfast selection and quality could have been better. Overall, though, it was a comfortable and convenient stay, and I would consider staying here again.

Amenities are scant to nonexistent. Some staff members were gracious, but a few were rather confrontational. Additionally, traffic noise was an issue all night long - better soundproofing is in order. We were in town for only one night, and it was adequate for that short time, but would not suffice for a longer visit. 1. Signage needs improvement. There's a big sign on the building, but nothing at ground level indicates which door opens to the hotel, and there are no directions leading to underground hotel parking. 2. All rooms should be non smoking. Our room was stinky from old cigarette smoke. 3. Good points: location is very convenient, and parking is free.

Clean. Convenient. Nice. I would stay here again.

Room and view was beautiful. However mattress was not that great. Gave me back pain every morning. Also, room did not have a microwave. Would have been very useful during my extended stay.

Room was nice. Staff was helpful. The only negative was there is no restaurant serving meals beyond breakfast. The area proved difficult to access both food as well as gasoline...

Clean everything. friendly staff. I like having the ice and water machines available!!

Staff was welcoming and very helpful. The room was clean and well maintained.

Good location close to SMU. Housekeeping cleaning of bathrooms could be better. Overall very good.

I’m room was very clean and I enjoyed my stay.

Clean, perfect and delicious cookies

The restaurant was closed because a staff member had to go home. Was told “the bartender can serve you”. The room was noisy with dripping water and the shower was terrible. Way over priced. Terrible.

I will make this my "stay place" every time I come to Dallas! N/A

I will make this my "stay place" every time I come to Dallas! N/A

I would like to express my disappointment with the terrible night’s sleep I had at your hotel. The excessive noise from the air conditioner, the light coming through the window, and the bright display on the air conditioning control panel made it very difficult to rest. The pillows were also far too flat. Even after using three pillows, I still could not get comfortable. It is frustrating to stay at a hotel and be unable to get a good night’s sleep because of such basic comfort issues. I would appreciate it if management could address these concerns and offer an appropriate resolution.

I would like to express my disappointment with the terrible night’s sleep I had at your hotel. The excessive noise from the air conditioner, the light coming through the window, and the bright display on the air conditioning control panel made it very difficult to rest. The pillows were also far too flat. Even after using three pillows, I still could not get comfortable. It is frustrating to stay at a hotel and be unable to get a good night’s sleep because of such basic comfort issues. I would appreciate it if management could address these concerns and offer an appropriate resolution.

After a long day of traveling my reservation was cancelled once arrived. I spoke to a staff member to notify my flight was delayed and my arrival would be after midnight I was told as long as I arrive before 2am I’ll be fine. Once I arrived to check in front desk asst. manger Heriberto stated there was an issue with the card on file so the hotel gave my room away and claimed they were overbooked and I couldn’t stay at the property. Even though the previous staff member was rebooking the reservation. I had to find elsewhere at 1am after traveling for over 10hrs.

Clean and comfortable room. Great breakfast in the restaurant and the bar is great also! lighting in the rooms --especially the bathroom, is not great.

Clean and comfortable room. Great breakfast in the restaurant and the bar is great also! lighting in the rooms --especially the bathroom, is not great.

it was clean and convenient

The room was great. Very clean. The beds were comfortable. The staff were welcoming and friendly as well. Perfect location.

The gym was also very mediocre, and the only treadmill they had was out of order. The biggest issue was our shower. I reached out via text to Steven and asked twice to have it repaired because the water was unbearably hot. After being out of the room all day, we came back expecting it to be fixed, but nothing had been done and we still had to shower with extremely hot water. After contacting them a third time, it was finally repaired, but by then it was our last night, so it really didn’t help much. The one positive part of our stay was the breakfast. The food was good, and the service from the breakfast staff was excellent. Overall, for a DoubleTree, I expected a much better-maintained property, a more comfortable room, and much better follow-through when a basic room issue was reported multiple times. I would not choose to stay here again.

Great stay although has some construction on sight

Great stay , helpful staff, clean too

Great service! Beautiful hotel

Bartender was awesome, guy who checked me in wished my luck on my proposal, restaurant waitress was friendly and the tacos with birria were actually really good. Overall great stay, Go to the restaurant you will be surprised, 3 big tacos and a drink for 20 bucks, got me more full than other restaurants. Would highly recommend.

Dish hmm mangle d in d

The A/c wasn’t working to full capacity. The bathrooms are dated and paying $30 pp for breakfast! Yikes.

Second time staying! Very convenient, loved the lobby bar and the location to everything!

Clean room and staff was great

Property was good but only problem was the AC unit made it really uncomfortable to sleep because it made a loud thumping noise each time it shut off.

Wonderful, clean, well-maintained room!

Room was clean. Staff was professional. We liked it.

At any rate, the room is fine. The a/c game is strong. We are right by the light rail, and we hear it, but had no issue it going by even in the early mornings. The hotel is quite active with conventions and large party at night. The place is active, so is the parking lot, thank goodness they have underground parking to avoid heat and crowd, so that's a nice feature. I was bummed that the Top Golf Swing Suite was not operational, that would've been a fun and easy evening hanging out there. As I said, the area has tons of activities, so that helped. The room itself is fine. The shower head was from 20 years ago, but appreciate the water pressure remained strong. It did dripped, but not so annoying that we can't sleep. The 2nd night after housekeeping came by, we did see a stain on the comforter and had to ask housekeeping to bring up a new one, which they did in decent time, and that is appreciated. Otherwise, it was a good stay

The hotel was good overall, but was surprised that they shut down lunch and dinner on the weekends.

Great experience! No complaints!

I had a hard time sleeping on the marshmallow-like pillows. The bed was comfortable, but the pillows were all very fluffy, & I couldn't sleep comfortably. I like a flatter pillow, and I should've brought my own, but I forgot it. We also had a toilet that continued filling / running after about half the time after flushing. A handle jiggle was all that was needed to stop it; would be worth having maintenance take a look. Overall very nice hotel.

Clean room, friendly staff

Nice hotel, would recommend.

Clean, friendly staff, centrally located!

Property listing states a crib or infant bed is available for free on request, we requested it once at check in and followed up with another request. Both times the crib was never brought to our room and no follow up from guest services. Also purchased the breakfast option for our stay, never received vouchers for our meals and had to make requests through the servers each time to honor our prior paid vouchers.

The room had a humid and smoke smell, the refrigerator was broken, the building is very old and the rug looks filthy, lobby smelled like food and oil. Hotel needs renovation of some or all features. Had to change room to a higher level.

Inconvenient location for restaurants or coffee. Uber unless you have a car.

Overall a good stay. Little hard to navigate the construction (not the hotel's fault, but travelers should know). A couple of things in the hotel could have been cleaner. For example, when we arroved in the room, there were what looked like dirt stains on the toilet seat.

The room was not very clean at all. The pillows were so flat you had to double it over at least three or four times to make it something that resembled a regular pillow. The shower curtain did not keep any water in the tub so you stepped out into huge puddles of water. The tub had actually mold and mildew inside of the towels, and there was a odor in the room as if it had been vacant for a long time. It was so bad I ended up having to check out. The rooms look nothing like they look on the website. Beware it was the worst Doubletree I’ve ever stayed in in over 30 years and I am not exaggerating.

Everything was great but the room service schedule was hard to sync with.

Great room and friendly staff.

Everything was clean and staff made check in simple. Couldn’t complain. 5 stars!

I feel the price point should match the hotel not for name recognition but for how the room and conditions of the hotel this one was under construction which should have been disclosed be sure the cleanliness is excellent it is very important for sanitation for each room be sanitized germ free smell good hygiene so guest avoid illness housekeeping should be checked to ensure they are doing what they supposed to be doing a guest should not see spider webs or dirt no where they should make sure everything is cleaned

Great location

Excellent and nice hotel to stay. Convenient. Breakfast was available to buy. Coffee in lobby complementary. I asked if tea was also available, the staff dis bring me some. More hotels need go offer hot water and tea bags if they have coffee.

The hotel smells old the carpets need to be replaced with

Good view. Great sleep! Helpful staff. Slams from room doors in hall a little loud but that’s been every hotel so far. Would book again.

This was my 3rd time staying here and I was surprised. The room was okay, not as clean. The bathroom had mold in the shower and curtains.

Great Place to stay. Easy access to wherever you want to go. Will definitely stay again whenever I’m in the area

Staff was very welcoming with warm chocolate chip cookies

Clean room and very nice and helpful staff.

Aged and construction is an eyesore. Needs a lot of improvement

Nice room. Furniture a little worn. Nice staff. The refrigerator is a wine fridge. Don't expect it to keep your beer cold or your milk. A refrigerator is suppose to chill at 38 degrees- the one in the room only went to 51 degrees. Otherwise, all was good.

Pleasant and helpful staff. Rooms were great!

Muy bonito y limpio el hotel

Great place

Excellent hotel

Good stay

Excellent location, room very spacious, very cleaned, staff very friendly and helpful. I definitely recommend it.

Construction at the entrance made this a bit of an inconvenience at the onset. Hotel was fine but do not expect any extras…even the complimentary coffee was empty the few times we went for some. Staff knew but it never got changed. Overall ok but won’t stay again unless construction is cleared.

We loved our stay since it was in the middle of everything

The room and hotel was spotless. All the staff were very helpful and quickly shipped some items left behind. Especially, my granddaughters favorite stuffed owl. She was crying for days. Thanks to all of you at Doubletree. The bar and bartender were awesome. The food was top notch. Entrance is under construction but not too difficult to get around.

Front desk staff was super friendly and efficient though!

Everything

Beautiful building in general, inside and out. Everything was warm and cozy. I don’t want to leave honestly. Will come back again.

The bathroom sink was clogged. The basin would fill with water, and sit, and then clear, on its own, though black "stuff" was left in the basin each time. I understand that the pipes must be old - I've stayed at the hotel there many times over almost 30 years, but I reported this on the first day, and the second, and nothing was done about it, and I wasn't asked if the issue had been resolved. I almost asked for a cut on my bill and I think that would've been justified.

Good place for a business trip stay. Consistent and the staff is always friendly. Good value.

The staff were super friendly and accomodating. Rooms are very spacious and clean.

Broken coffee machine.

It was great

Filthy and musty. Room not cleaned, no towels changed. Bed caves in middle. Staff non responsive on any issues when discussed at front desk.

No buffet breakfast and gym was tiny But cookies amazing