Crowne Plaza Dallas Market Ctr - Love Field by IHG

Walls to thin can hear noise from room next door

Disappointing

Very nice bed and pillows. Staff very professional and helpful great atmosphere

Very clean and nice staff

Everything Everything

The staff was rude and inconsiderate! They weren’t willing to give me a refund because I wanted to check out early!!!!!

Superb

Did not realize we had to pay for parking...should have been included. Room not very clean

Front desk person is so rude Loud and no free breakfast

Front desk person is so rude Loud and no free breakfast

I had to pay for parking, hot breakfast that was advertised wasn’t complimentary, it cost $18. No ice on the floor, had to go to front desk for ice. Heated swimming pool advertised but the pool was not heated

Omelets were good

the beds were sooo comfortable i went on a packed weekend so the elevator had lines - but gor the amount of ppl there it wasnt as bad

the beds were sooo comfortable i went on a packed weekend so the elevator had lines - but gor the amount of ppl there it wasnt as bad

Bueno

Cleanliness, staff not friendly, location, breakfast not included, having to pay for parking

Cleanliness, staff not friendly, location, breakfast not included, having to pay for parking

Superb

Convenient location. Comfortable room.

Convenient location. Comfortable room.

When I arrived the front desk was crowded and no organization. Then my room was not available I needed two beds and was able to purchase and when I got there they were not available.

Booked a room with two beds. Arrived and was told whoops are system says we have those rooms when we don’t. Only thing available was a king room. We had three people. My son was forced to sleep on the floor and when we asked for another blanket for him they sent two sheets and said that’s all they had.

- No microwave in the room - No ironing board in the room - 21st floor, ceiling water leakage close to the elevator and, water buckets to collect the water.

Very good

Clean, very polite staff How comfortable the beds were and how polite and welcoming the staff were

I liked the private parking , & aesthetic. I didn’t like that majority of the furniture was rusted, the water was cold. Had to take cold showers, water didn’t even get lukewarm. Didn’t like that we had to pay for parking on site, all though it only felt safe because in order to park you had to have a scanner code. And we were not the only ones. Had a group of people, water messed up and room smelled like cigarettes.

I liked the private parking , & aesthetic. I didn’t like that majority of the furniture was rusted, the water was cold. Had to take cold showers, water didn’t even get lukewarm. Didn’t like that we had to pay for parking on site, all though it only felt safe because in order to park you had to have a scanner code. And we were not the only ones. Had a group of people, water messed up and room smelled like cigarettes.

My mom booked my room for me...i didn't have my debit card..so I was having trouble checking in my mom tried to send her stuff the clerk was really nonchalant

Ac wasn’t cooling much iron was broken

Pool was dirty, no hot water in shower, AC was out in the entire building and then I was charged random amounts on my credit card that the front desk couldn’t explain.

Our floor had an old musky smell, the pool was dirty and small, the staff aside from one person was bothered to help us, the water in the bathtub was hot and not adjustable and the stopper wasn’t working so it didn’t hold water for a bath, the eggs at breakfast are fake eggs, but the breakfast staff were friendly. The A/C in the room doesn’t get cool, the room refresh just tucked our sheets in, they didn’t replace our used towels or coffee. The ice vending didn’t work, so they have large grocery bags full of ice, which at least there’s something but 3/4 of the ice had to go into the bathtub. There were more issues but if you just want somewhere to sleep, the beds are comfortable!

👍👍

A

I didn't enjoy my stay I requested ajoining rooms because I was coming in from out of town to celebrate my birthday with a few friends. I was not given ajoining rooms and was told there was none available even tho I booked as such...my reservation should have showed such. Not only was my room extremely hot through the night, we had no cold water in the shower. It was only hot or very hot water which made showering kind of painful and difficult. I was also assaulted by another guest in the hotel. And brought it to management's attention, and they done nothing. I asked for security or police to be called. And they did nothing. We had to call the police to try to get the situation rectified, after 45min the police never came. So, no I was not satisfied with my stay at your hotel.

due to a conference was hard to access the lobby desk with so many people standing around, the sewer smell on the first floor was unbearable, our bathroom had not been cleaned and we had no towels, I have to contact the hotel 3 times before I got towels, housekeeping was so rude about it. We also paid $15 for parking and wasn’t aware of it prior! It’s not in the best area in town either.

Room and everything was great

.

The entire 4th floor and my room smelled like cigarettes smoke.

I loved the property, just wish the pool looked better. The staff was amazing, Lamar made sure we were taken care of. We were there for three nights and it was very quiet. We had a small problem with our room and I was compensated. I highly recommend this property.

Nothing about this hotel was nice

The hotel was a complete disappointment. I had booked a room with a mini fridge, but unfortunately, it did not come with one. The A/C didn’t work, true enough maintenance was called out but the issue was not resolved. I needed ice several times and had to go to the bar to get some because there was not an ice machine. To make matters worse, they deactivated my card at 10:25, even though check-out was scheduled for 11am.

Perfecto

Clean and convenient hotel. Staff was friendly and helpful in making my experience excellent

I did not like that the vending machines were not available Abd there were no signage’s indicating so. Most rooms did not have microwave and/or fridge. I had to wait till 1am to get a fridge affecting my sleep.

If when you book your stay, it says you get a free breakfast for 2, make sure when you check in that the staff know this. We were told our stay didn't include breakfast. So for the first morning we went out to eat. Later that day, I showed my wife on the booking that it showed breakfast for two. So, she went to the front desk and was told, I'm sorry, sometimes our computer doesn't always show the correct information. They then gave her a ticket for the free breakfast the next morning. Not a huge deal, but just an FYI. The room was comfortable, but the AC was crap. We had it turned down to 60 and it never got cold in there. By the second night, it felt cooler, but no where near 60. I think the problem is the vent blows across to large window towards a wall instead of blowing into the room so it never really circulates. The staff was extremely friendly and helpful. The hotel itself was nice. There was a subtle smell in the room that didn't really bother me, but me wife said the room stunk. I guess she's more sensitive to it. They do charge for parking, which I didn't realize until after I booked it. I think it would be better if these places just raised the room fee by $15 and then said, we have courtesy secure parking for our guests. It just makes it sound like a benefit instead of an extra charge. The breakfast we finally had was a standard buffet style breakfast but we could order off the menu is we wanted. Overall, it was nice.

1234...............................

Well first of all at the chicken they took forever then the iron wasn't working and it's the first time that I stay at this place nothing is included there you have to pay for breakfast and you have to pay for parking lot which they are not responsible for any stolen trucks which they almost Steal my Truck they damage the handle they cut the wire for the horn and they stole my console tray and they said that they weren't responsible for anything I will never stay at this place again

Inquire about parking and deposit fees

Mind you this is the second time this has happened to me at this property! Train your employees!!!!!

Michael, Government contractor for U.S.Postal Service

Nice place

Good

The front desk was a little bit rude. No good costumer services.

I love the crown plaza but the only thing I hate is when they have large events there because its hard to find good parking and use of elevators. The lobby is always crowded with nowhere to sit. They dont clean your rooms when you stay multiple days. You have to ask for fresh towels as well.

The hot water was not functioning well- it barely got warm! There are no refrigerators or microwaves in the rooms. The air wasn’t cooling the room as well either. I won’t stay again there. Not up to par

Liked the hotel, but didn’t like paying for parking.

The hotel may also want to look into their parking kiosk/gate partner. I was only able to successfully scan my code to get in one time. Exiting and entering again required calling the helpline at the kiosk (which was not to the hotel, but another company). I nor another car behind me could get in or out without taking the time to call the helpline. This wouldn't have been a problem if we hadn't been returning at 12:30 am from a concert; waiting to even speak to personnel then waiting further for the helpline personnel to verify I was a real person and check my confirmation and put me on hold then return to my call took around 10 minutes. I sat in my car with the window down in an unfamiliar city in the middle of the night when I was simply trying to get into the hotel parking lot to go inside and retire- it was less than ideal.

Very tired property with only warm water for shower and marginal ac. Ok for 1 nite head in bed. Staff friendly but not that motivated to check in folks expediently. For the price, it's a fair proposition, but not for a Crown Plaza!

The Staff was kindhearted when entering the building, letting me know the amenities available. The servers at the breakfast buffet were also very helpful & attentive to my needs.

Was better

Nice overal

The AC went out in our room. It was miserably hot.

Our room had no air. It stayed at 84. Tried to move to another room and the worker said we will have maintenance come up in a bit and look at it. Waited 20 min- SWEATING! Had to ask multiple times for another room. Finally gave us another room. Air worked but it wasn’t cold. The room stayed at 78. No help from staff. Managers won’t call us back. I’m not stopping. This is unacceptable on so many levels.

Food was delicious and room was clean and soft bed

Great breakfast bar

Love this room, love the staff, the hotel is very comfortable. Tamike, Moe and Ericka are the best!!!!!! Overall love this place!

Great Hotel will stay here again

2 stopper in bathtub did not work. 3. $16 per day for parking

Only place I stay when I come to Dallas .

Had to pay for parking. Pool area needs to be upgraded. Television control didn't work well.

Clean and easy to get around

Excellent food and friendly staff. We will be coming back!

2. The stopper in the bathtub didn’t work. 3. Only one roll of tissue in the bathroom 4. There was no phone in the room

Always an amazing stay! My go to hotel!

Actually my family and I were unable to stay due to family emergency but I just want to say thank you to the wonderful staff. Hotel was beautiful and clean.

Staff was great, but too noisy, and daininish smell too strong

We arrived to the Hotel and come to find out they had no A/C in the entire hotel obviously we didn’t stay and my reservation was not honored for the next hotel they sent me too

The store in the lobby lacked stock, no wine, no drinks, no food. Just sugary snacks. Bar closed at 9 No room service....but overall, the room for the stay was nice.

Nice hotel has a pool. Very friendly staff and we’re so helpful! Staff is 10/10. The room had NO fridge only a coffee machine. And we arrived at 7pm and our room was not ready yet. Maybe call ahead if traveling from out of town to make sure your room is ready on time.

Rooms were hot and breakfast was basic not worth 18$ per person

Overall the stay was ok, but we had to request an ironing board which was supposed to be in the room, the iron had the prongs bent on the cord, and the coffee maker didn't work. Parking is $15 a day and if you're looking to charge an EV, it's Invisible Urban charging stations, Plugshare will say it's free but it isn't. So you're looking to pay roughly $40 a night for parking/ charging on top of room rates. Breakfast is $18 per person for minimal continental meal so consider in all the added fees when booking.

We did not eat breakfast at the hotel

Yes

Pleasant stay

The hotel AC was out. We had to go to another hotel.

Th

Did not eat breakfast at tbe hotel

Hot water for the shower, heat in the pool area, the smell of the hotel is bad on the floors, needs new carpet in the rooms, the heat in the rooms does not work, the hotel room doors do NOT shut so you have to make sure to pull them with some force. Hotel needs to be updated .

I booked this stay as a quick overnight with my child, but quickly realized the location was not what I expected and did not feel appropriate or safe for a family. I contacted the hotel shortly after booking to request a cancellation, but no flexibility was offered, which was disappointing given how recent the reservation was. Unfortunately, the experience itself reflected that lack of care. Staff interactions were brief and not particularly helpful. The indoor pool, which was one of the main reasons for booking, was not usable—the water was barely warm and the pool area itself was extremely cold. Additional concerns included very thin, low-quality towels, outdated televisions with no smart capabilities, and a noticeable odor throughout the property. The elevators were also very slow and appeared unreliable, with doors frequently seeming to stick. There was also a $100 hold required at check-in to cover a $15 overnight parking fee and incidental charges, which was not clearly communicated in advance. While the price point may be appealing, the overall experience, condition of the property, and lack of transparency make it difficult to recommend—especially for families traveling with children.

Breakfast was great: lots of fruit, scrambled eggs, Yoplait yogurt, sausage and bread...other things I didn't try. Bacon was included in more elaborate menu. Since my diet is different, I enjoyed the small mini fridge in my room. Shower took some minutes to reach warm temperature, but once it did, was fine. There's a max temp setting, which was comfortable and the temp didn't vary unless I changed it. Fitness center had adequate weights, from 5 to 50 pounds with only one 25 lb weight missing. Yoga mats and water and overall condition good. One elliptical made an intermittent grinding sound, but the other was really great with a video of a trail in a desert to watch while 'running'. Saw someone on the treadmill and it looked like it was running well. Pool was good with lots of towels...nice setting indoors. Enjoyed the coffee, and I think there was tea also, in the lobby. Hotel is pretty well sound proofed, but there is minor traffic noise from the adjacent freeway. Pretty good stay overall.

I stayed at this property for 2 recent nights, attending some family events over the weekend. It was a super stressful drive from Vicksburg, MS on a Friday afternoon, arriving at rush hour. I didn't know that there are 2 Crowne Plaza hotels in Dallas, and mis programmed the location. After an extra 20 minutes or so Downtown, I was routed back here. At first glance, it's not very "friendly" looking...from the outside, with it's paid parking arms and very limited "guest parking" available. That said, I made it to the front desk, still rattled from the road, and encountered a couple of minutes of minor miscommunication, even expressing my relative stress level to Sam, at the front desk. She "got it", and put the entire process back on track...in a very relaxed and comfortable way. She even checked a bit later to see if I was OK...or needed anything. Honestly, they do that with all of their guests, but it does make you feel "special" and like this giant corporation actually appreciates your business...which they do! All of that goes the same for Tamika, on the later evening shift. All of their facilities are clean and up to date. My room on the 11th floor was excellent...4 star level, end to end. Not only that...they had a great price and location as well. This property will now be my "go to" in the BIG D. I hope your stay here measures up to the overall comfort and value proposition that I enjoyed.

dont know

Great hotel

They can't even do housekeeping before...ever?

.

Great!

It was a great hotel in decent area of town where we felt comfortable and safe. The hotel staff were nice and kept everything clean

I read that the hotel was newly built, maybe I mistaken it for another. Property condition did not show this but at least free breakfast was fresh & decent. I would give this hotel a 2.5/5 overall. Wasn’t really impressed stay at other hotels in the same price range with better property upkeep.

Staff did the best they could with what they had to work with

The front desk folks are so friendly and helpful. I first used this hotel as part of their park and fly offer, but have gone back when needing to stay in Dallas because it is just easy with protected parking and easy access to downtown and Dallas Love Field.

The staff was very great. The couch in the room looked old and dirty. The water was cold.

Everything was amazing

Friendly front coordinator, Brian was amazing!

Awesome

Staff was friendly..hotel was clean!

Very clean and nice rooms. Lobby was nice too. Our room didn’t have a fridge and they brought one up within an hour.

Honestly disappointed not having good experience

Bathroom had urine in the toilet and over the seat. Shower didn’t work properly poor water pressure. Checkout morning only one elevator seemed operable making it hard for patrons higher up. There aren’t any microwaves. The iron was defective and also the AV didn’t work properly so we hardly rested. Texas and no air doesn’t mix. I’d stayed before but this experience wasn’t ideal at all. There are some aesthetic upgrades but with out basic it’s hard to rate any better. Also, there was a coffee machine but no water o

N/A

I had a really great stay here during spring break. The room was very spacious and clean, which made it comfortable for my family. My kids had an amazing time, especially with the indoor pool since the weather ended up changing on us. It was nice having that option so they could still enjoy themselves. Overall, everything was well kept and we truly enjoyed our stay. I would definitely come back again!

Breakfast not included with room fees.

Staff is always professional and nice. Shuttle driver to DMC always upbeat and personable. Room… nice, clean! Would love liquid coffee creamers in room, nice touch.

Yes it was well kept.

My daughter and I enjoyed a few days for a quick getaway trip.

Staff was friendly and the indoor pool came in handy from the heat.

The staff was somewhat friendly but for my first time staying there she did

The only thing that pool needs to be cleaned, and it’s way smaller than on the picture.

Very good experience. Awesome courteous staff and management. Highly recommend.

Was nice clean and check in and out and out was easy. Only thing I didn’t like is they make you pay for parking $15 a night.