Crowne Plaza Dallas Downtown by IHG

I was super disappointed in the NO BALCONY, available after arrival was almost five in the evening, Supposedly the housekeeping was not done yet. From my room on the 12th floor I could see the BALCONY rooms that look like they were being renovated, and they were other people feeling the same way.

Superb

The room itself was large and comfy. The bathroom needs work and was tiny. The area is close to Main St but not very nice to walk around at night.

I liked the cleani

I requested a late checkout and agreed to pay the additional fee. However, housekeeping still knocked on my door about every 20 minutes asking when I was leaving. If a guest pays for late checkout, that should be communicated internally so they can enjoy the extra time without constant interruptions. The pool was a major reason I booked this hotel, but it was closed for maintenance during my entire stay. Had I known beforehand, I likely would have chosen another property. Room service was also essentially unavailable. Every time I tried to order, I was told they either did not have room service or did not have enough staff, and I would need to come downstairs to pick up the food myself. The elevators were another major issue. Because of the parking operation, they were constantly crowded, with waits sometimes reaching 15–20 minutes just to get on. The room also had no complimentary water, and the refrigerator did not work. It is unfortunate because otherwise this is a pretty good property with very nice staff. With better communication, staffing, and attention to basic amenities, the experience could have been significantly better.

The rooms are clean but outdated. The air conditioning system does not keep up no matter what temperature you set the air conditioner on. it stays one temperature in the room and doesn't allow to make the room cooler. Swimming pool was closed the entire time "for maintenance" . The sign hanging at the elevator announcing it seems to be a permanent fixture not a temporary one. there was no available bottled water, bottled drinks or ice in the marketplace downstairs at the front desk or on the floors. Convenient location but there were a lot of vagrants in that area, also a heavy police presence in the daytime around the train station.

Views were amazing and parking was easy!

Pool was cloudy and had dead algae on the second day.

Parking was awful if you drive a pick-up

Bedroom smelled really bad, AC was not working so the bedroom was always hot during my stay. Pool water was dirty so wasn’t able get in.

It was all good for me

Room was clean. Bed was comfortable. Good location but many panhandlers and others loitering outside, near the property. Building is older but they are renovating, and it seems like they are making drastic improvements.

Hotel is outdated. For the cost it is definitely not worth your money! Toilets dont work. Room is not clean!

The room was hot

room was ok but a bit dated, most of the time there was only 2 of the 4 lifts working which lead to long waits for use. I also would not use the pool, god only knows what was going on with that!! The poor pool man was trying to sort it out all day Friday and it was worse on Saturday when we left

Good location

The elevators SUCK! do not get a floor higher than 5 or you’ll be waiting 15 min to get an elevator.

No free breakfast and only 2 elevators are available and no microwave in room

First stay at this location. Very expensive for a bed in a room. Wasn’t warned that deposits would be charged for each day spent 500 for 2 days. Never going back //no Ice no snacks nothing not even vending items. But 500

Good

Hotel was as pictured however the AC in our room was not working properly. A maintenance guy came to our room to check the AC soon as we checked in, so hotel was aware of issue beforehand, not sure why they wouldn’t put us in a different room. The temperature felt as if it was the same temp as outside the room so it was uncomfortable to sleep. We called staff and asked for a fan they told us maintenance would come and check, nothing changed. There were ants in the bathroom. Staff on day shift were more helpful and friendly than the nightshift staff.

Had no problems, everything went smooth! Rooms are nice! Only thing outside windows can use a clean but other than that, good overall!

Good

The food was good overall, and definitely try the crab cakes—they were on point!

Great place

If you have a truck just over normal lift, this is the not the hotel to stay at. Parking was horrible, was an issue every night

When I checked in the girl in the front desk acted completely lost like she had no idea about my reservation having a balcony, and I had to argue with her to get a room for a balcony when I specifically paid extra to make sure I had a room that had that there. The breakfast was terrible. Juices were all fake and pure sugar and tasted so bad. The rest of the food was terrible all undercooked, unseasoned, and practically pure grease not only do we had to pay for breakfast, but it was trash. This whole experience was unlike any other and any negative way possible I will never go back here and I will never recommend this place. and the best part is the elevator kept acting up stopping on every floor. They don’t even have any inspection paperwork saying any of the elevators are up to cold. Honestly, that’s such a lawsuit waiting to happen.

I for a 3 day business trip. My husband and toddler came along. I figured they can enjoy the amenities while I was working. For the price I paid I was not impressed. Breakfast was not included in our stay which I thought it was. The fee was $22 a person from what the hostess at the buffet told me. There was no microwave in our room. The a.c barely kept the room cool. We killed a German roach that came out the electrify socket when I went to plug in my flat iron. There was no counter space to put our toiletries on. It was just a sink. The bathroom had a walk-in shower, it had a small lip to keep water from coming out but the floor still still got wet. We had to use all the towels on the floor to dry up the water. The hallway had a heavy scent of marijuana.

There was no water in the shower. I had to change the room. My wife was not able to take the bath as she was running late for her work.

Yes! Our room was not cleaned, we didn't get towels when we asked. Didn't have a microwave, a shower curtain and wasn't what I was expecting. There was No complimentary water served, and the front desk staff didn't put any out when we asked!

Lo recomiendo al máximo

Over priced rooms need an upgrade.

Great hotel

Excellent

The rooms itself don't meet the photo standards.

I was not able to get ahold of front desk and had to go down to get what was needed.

We selected this property for while we were in town for a concert, the property overall looks nice and I will be staying agian. The staff on the other hand seemed a bit detached and carefree when handling guests. Otherwise everything else was great.

Nice location

Great location, reasonable price in comparison to alternative, welcoming staff that were helpful, breakfast option limited, gym totally needs work - no water, towels, equipment supported by towels to keep it level.

Very poor

They really should renovate the rooms and the pool area.

I was pleased with the whole experience with the property 😊 ☺️

Was given the wrong room twice both not being what I paid for. The room I had to settle for was extremely hot from check in at 4 pm until 7 Am the following morning. I asked the staff to check on why the room was so hot and also if they had a fan because it was so hot I was having trouble sleeping but no maintenance ever came and no fan was provided.

Short stay. Useful for my needs

the facility is quite.old, toilet is not working, i have to go to reception multiple times to ask sb to repair, my close was dyed by sth in the toilet. not worthy toilet is not working, noone come to help

Room was hot and air did not work. Plumbing was bad and so was parking. Breakfast was cold. Will not be back.

I loved everything about this hotel. The location, the staff, the room, everything was perfect.

Pool was green and smelled

very clean, close to event center

The room was much smaller than expected, especially for a family. One of my biggest concerns was the window. It appeared to have been repaired with visible caulking and screws, and it did not seem like a typical double-paned hotel window. Traveling with young children, it raised enough concern that I didn’t feel completely comfortable. Housekeeping was also inconsistent. Our room did not have any face towels, and despite asking multiple times over several days, we were never provided standard washcloths. Instead, we were eventually given microfiber towels, which were not an ideal substitute. The staff was polite when we spoke with them, but having to repeatedly request basic amenities took away from the overall experience. With improvements to room maintenance and housekeeping, this hotel could provide a much better guest experience.

Hotel is on a good location. In our room the patio door wouldn’t lock but they did change our room. A/C couldn’t keep up but it was over 100 degrees, in Texas in July and the 19th floor. Pool was terrible. It was cloudy and there were cigarette butts and other garbage everywhere and they allow people to smoke there.

Good

All in all, everything was ok but not 5*

Very good

Maravilloso todo limpio acogedor

Overall lovely place but AC Issues caused slight issue

The 14th floor had an extremely foul for, our ac was out we were moved to a different room and floor the smell was better room haf not been cleaned well, ac still was barely cold. Front desk staff very impolite. Not like any crown plaza I have ever stayed at. For the area and price a true disappointed

Coffee maker but no cups. No drinking water in room. Shower assembly was broken in several places and water shot all over bathroom and leaked onto hall carpet. I asked for the shower to be fixed but still broken when I left next day.

Very good

Exceptional

n

When we arrived the check-in person was not to be found. After about 5 minutes they came to the front desk and checked us in. Not very friendly at all, but it is downtown Dallas. We were told to park in the garage so we proceeded to pass through where the sign said height was 6'4", our Brand new SUV rubbed the sign! I am 6'2" and got out and am taller than our vehicle, So the sign was hanging under 6'. We proceeded up the garage levels where again, some places were high, some barley 6' tall. We finally backed down a level to park without scraping our vehicle again. It was very dark inside and we did Not feel safe at all. Homeless people walked through the entry way to hotel while we waited on a Lyft to go to dinner. Needless to say, we will not stay here again. The hotel needs to have someone outside where you pull up to check in to keep guests feeling safe and comfortable. Don't recommend.

Bad

We liked everything about this hotel—the location, the room, and the friendly staff. We were welcomed by Karen at the front desk, and she was very courteous. A good hotel; we recommend it👍👍👍

Okay, if you are going to just party!

None

The beds were comfortable and a great view with a balcony! Our AC was not blowing cool air at first but the staff was quick to come and fix the problem.

Great stay

Rooms need maintenance, balcony door doesn’t close properly

Very nice mattress. Quite good location within 400 m of Metro there was a walkway from the hotel into the downtown area so you could the worst of the heat. Like a lot of American hotels, the Aircon is much too fierce I found the lobby and breakfast rooms are too cold.

We enjoyed the indoor pool

Exceptional

Exceptional

you would think for $400 you’d be able to eat breakfast without feeling like you are in a sauna should have booked elsewhere

Exceptional

i love the parking in this place definitely a plus to have a place not charge much for parking

Not what expected for the price. Wouldnt stay there again.

I attended the Shakira concert on June 23, 2026 & picked this hotel because of how close it was to the American Airlines so we could walk back & forth to & from concert. Hotel was great, nice room BUT we left the hotel at 7:30pm to walk to American Airlines and there were soooo many homeless people around the area as well as cop cars and we felt very unsafe until we got closer to the American Airlines. Needless to say after the concert we got a taxi to take us back to the hotel.

The breakfast was hands down the best part on this stay. Everything was amazing the hotel, the staff, and the location. Will definitely be staying there again

I wish they would have posted that the pool was closed

I wouldn’t stay at crown again unless they do an overhaul of the property.

Way too over priced. The chair on our balcony was broken since we arrived and never replaced, despite requesting the switch. House keeping came everyday (which was great) but the hotel must have run out of towels because they never were able to replace the amount removed from the room so I kept having to request more, which usually was not available. The whole floor (12th floor) hallway smelled damp and moldy. I was significantly disappointed.

The front desk

Including breakfast for a small fee was great

Great

Overall great atmosphere

smells old

Good

Property clean & updated for an older downtown property. Don't let the exterior fool you. This is a nice hotel. Bad things were: 1] phone in room [#1406] DID NOT work 2] old water bottle found stuffed behind the wall chair along with a trash can that had no liner bag & was hidden 3] there is NO A/C per se, just high/low fan. The 'a/c' RATTLED ALL NIGHT LONG where I had to finally turn the damn thing off so I could get some sleep! 4] parking just increased to $24, but I was charged $28! OUTRAGEOUS to pay that for ONE NIGHT! SMH. Even w/all the above, the hotel is very nice over all. Just do better on the above. Thanks

Desk staff very helpful and polite, just know that the check in is as stated 3pm.

Enjoyed our time there

Everything was great, cozy room, we got one with a balcony and the city view was nice. The breakfast was really good too. The only issue we had was when we came to check into the hotel at about 3:50 pm (check-in is at 3pm) our room was not ready so we couldn’t check in and had to wait another 45 minutes to be able to so. The woman at the desk was doing everything she could to get it done as soon as possible but there was no compensation for our wait and the manager sitting in the lobby didn’t seem to care even as we overheard another employee speaking to them about better delegating which rooms get cleaned first. We also noticed we weren’t the only ones having to wait. So it definitely wasn’t the best first impression.

I woke up at 7:00 AM to a dog barking nonstop. I tried to be patient and allow time for the situation to be handled, but after an hour of continuous barking, I contacted the front desk to report the issue, especially since this is a no-pets hotel. After waiting without resolution, I called again around 8:30 AM. At that point, staff finally came upstairs and addressed the situation

The lady at the front desk was extremely polite and very difficult situations that I watch throughout the weekend

I booked a 1 king bed preimium room. And the when I arrived . They put me in a 2 bed queen size. And the balcony door was broke

The staff did an amazing job keeping their spirits up, despite the chaos. We got a discount, so it was ok, but the hotel lacks maintenance and it’s a race track outside of it.

Room was spacious, the balcony was nice, door would not lock after 8 slams it finally did. The staff were nice & helpful.

The property was continently located downtown near many attractions which were walkable. The property itself was showing a need for cleaning, maintenance, and updating. The stay was an adequate value but the expectation of quality should be restrained.

The check in is horrible here at this hotel. They are always u restarted and don’t have the csr skills to help navigate the wait. They allow long lines to form and not even comp anyone anything. I waited in the lobby over an hour to check in due to a discrepancy they had and they allowed me and others to wait to the side forever and not do anything to rectify the situation. Very unprofessional and quite ghetto in fact. No help whatsoever! Just done with this hotel all together!

The Hotel was very noisy, both outside and in (especially on Friday and the weekend. Balcony is a little scruffy. Room is clean and comfortable. Pool looked, okay, no oasis, but, it is a pool!. Didn’t try anything else. Reception staff friendly & helpful.

Great staff , great location , beds and more

The staff was great from the cleaning staff to the checkin/out employees.The hotel is in good shape and was a good price to stay.You need to put microwaves in the rooms.

Our room was clean, the staff was very friendly, and breakfast was free with our room. So good stay overall. I would just say they need to update some things.

Lunch wasn’t open or available as stated. The elevators broke and everyone in the hotel was stuck on every floor. Then they only got 2 elevators working and it took over an hour to get down. The “fire” stairs don’t even go down to the lobby. Not to mention the parking garage that they make you pay for, gets blocked off by the club next door and you can’t even get in to park. No offer for compensation or discount or anything. Hotel looks cool in the lobby but everything else is completely outdated and broken or doesn’t open as says.

Ok

Did not have the room we had selected. Had cockroaches in the room. Pool was not open.

I enjoyed my stay. Staff was great. Room was clean. Perfect size and perfect view

I hate the pool was out of commission

We paid extra for a city view room, only to be told upon arrival they had sold out of them. We were assured the difference in cost for a standard room would be discounted from our final bill, so we accepted the inconvenience in good faith. At check-in, there was also a nightclub inside the building playing loud, inappropriate music that didn’t suit the relaxing hotel atmosphere you want. We were told it was “not owned by the hotel” despite clearly affecting hotel guests. At checkout, we were then told because we booked through a third party, the promised discount would not be honored. Staff offered to comp parking, except parking had already been prepaid, making the gesture meaningless. They then suggested maybe breakfast could be compensated, despite that also already being paid for. On our way out, we passed a dead roach in the stairwell, which only added to concerns about upkeep. Then, after prepaying for parking, we were stopped and told we had to pay again to leave the garage until someone was finally called to resolve it. Mistakes happen. What stood out most was the lack of courtesy, accountability, and follow-through. For a trip meant to celebrate Mother’s Day, this experience was frustrating and deeply disappointing.

The room was fitted for a kind and they were very meticulous with they staged the room for cleanliness.

Room seemed a little outdated and AC did not work only the fan stayed on which had the room hot other than that it was quiet and the staff front desk was very nice and helpful

Loved would definitely stay again !!

The breakfast was horrible coffee tasted like it’s been sitting for days and food was so bad totally not worth the $18 a piece .

The room was okay at first but had a Smokey smell. The toilet over flowed and feces came up out of the toilet. This happened twice. When the front desk was called to report the issue the woman on the other end was very rude and acted like it wasn’t her problem. The second call she put me on hold so she thought and started to talk disrespectful about the situation and her being tired of us calling. When maintenance arrived he only plunged the toilet and tried to refuse to clean up the bathroom and take the soiled towels. At 2am we asked to be moved and were told no. Waited and called back again and finally the manager came up to give us new room keys and a different room. This room wasn’t any better but we made it through.

It was a great breakfast

Room wasn’t clean and had to change to another one after check in. Really disappointing

Room

Lobby smells damp. Elevators look and sound old, the washrooms in desperate need of upgrades, dirty windows, dirty air vents, and carpeting that I refused to step on barefoot. Can’t see staying there again

Good breakfast. Long check in line

Old decor , wall paper peeling , aircon noisy , not even a bottle of water in the room Took my towels day 2 and never replaced them