Crowne Plaza Dallas Downtown by IHG

Hotel was overall good. AC is pretty loud and makes it hard to sleep. The sink and tub could use some renovating

Toilet was a bit ropey. Bar not open and wifi not easily connected. Breakfast and staff serving were excellent. Reception staff very good and helpful.

The room was quite clean except a large cobweb to the side. Our balcony door lock was broken so would drop if there was any vibration or knock it drops. The door also wasn’t sound proofed so you heard everything outside. However, comfy bed and clean bathroom. Parking was $25 and there isn’t security. We checked.

Half the lights and outlets in our room didn’t work. They didn’t offer to switch us rooms which wasn’t a big deal. They offered to bring us an extension cord but they never brought it. I also believe there were bed bugs because I woke up with itchy bites on my legs.

This hotel is not in safe area in downtown Dallas. There is a lot of non hotel guest coming and going thru the hotel. Be prepared for nightclub next door to the hotel. Night club gets out of hand in the middle of the night and people are standing around every where out the front door of the hotel. Also there is a serious homeless concern around the hotel area. Bed sheets and pillows cases weren’t cleaned. Discovered blood stain on pillows and sheets. Room 925 ac doesn’t work and room was super not and uncomfortable to sleep in the room.

Air conditioner didn’t work, only given 1 set of towels, aged room, too many loiterers around property

The rooftop pool was closed all day couldnt go put and see the view and that was basically what we booked the room for

its ok

Hotel bar was out of everything. Was put in a double queen when i asked for single king.

Had to deal with roaches. And dirty couch but other than that it was ok but not really worth the price.

Parking. It was not indicated that a $24 fee per night was not included on booking, or even mentioned on site

Location. Nice shops and close to Billy Idol

There was no microwave in the room. We went to the bar to get a drink and food and watch the World Series game but they didn't have cable. The bartender told us about a irish pub so we went there. We paid for the breakfast and when we were given our check it had a tip on it. We got our own food so i was upset about this. I was told its their policy and i told them at least let people know.

Elevators were Janky and smelled like weed,

The hotel was dirty. Our room was clean, but the bath room was nasty. The bath tub looked like it had never been cleaned.

Walking distance to House of Blues and we got a free upgrade due to our reserved room type not available.

The stay was nice . Super comfy and quiet . It’s in the middle of everything .

Would not hesitate to stay there again.

Great location. Near most attractions.

No food.

I did not receive the room that I booked

Everything was great!

The front desk attendants were very polite and helpful

Attended that handled my checkout could’ve been nicer. Also, the wallpaper was peeling off of the walls in our room

The fact that I was unaware that I was price-gouged due to a college football game nearby. The college students were very loud and obnoxious throughout the entire floor of the hotel. I didn’t get to sleep until well past 3am. $--- was not worth it

Great location for doing things in down town Dallas. Reasonably priced.

Excelente hotel. Muy limpio y sus instalaciones están bien limpias. Los empleados son muy amables.

Room felt wet/humid and our AC was leaking on our stuff. Hotel felt run down and our shower/tub had dirt in it

Loved the room design! For being what looked like an older hotel, it’s been updated & maintained quite nicely!

They need to fix the ac my room was hot

I have stayed here before and it has declined since my last stay.

Elevators were a bit slow but good overall

There was no phone to call down to front desk, housekeeping kept taking all the towels and not leaving any. There was a loud frat party our first night. And then the hallway flooded and it smelled like mildew the rest of our stay.

It was fine. Pool area needed a lot of repair but other than that it was what I expected for the location and price

Transportation was easy to use. Lots of homeless people in the streets

Good customer service

Room was clean and comfortable, the hotel is showing its age, could definately use an update.

Staff.

Friendliness at the Reception and cleanness of the room

Was nice to get checked in a little early. Lobby was nice and the check in staff very nice. Room was clean and spacious. Only complaint was that the shower is old and has very little pressure. Other than that great stay. Close to trains to airports. Very walkable to AA Arena for a game.

Parking garage sucks Reaturant and parking is over priced Lacked basic amenities like a shop to buy drinks or snacks. Pool was dirty

Great location! The staff is friendly with clean rooms.

Front desk staff were super kind and very friendly. The rooms were clean and linen was clean. The pool needed a little bit of picking up. The view from the pool was amazing and the breakfast was overpriced for being a hot continental breakfast. Overall, our stay was good and will return.

The pool was closed, they don't have breakfast or even coffee.

The staff were phenomenal. The only problem was the parking at the hotel and the elevators were really slow. Which I understand since it was a big hotel!

Staff is

I was robbed. Staff did nothing to help. The room was definitely not worth what we paid.

There were noise issues and some rooms on my floor that seemed to need to be in a poor state.

The room is old with a broken sliding door to the balcony. The air conditioning was not cold.

Great staff.

I’ve stayed there twice already very good location. Staff was very nice.

On top of that, the room was incredibly noisy, so I requested to be moved. The replacement room I was given was a smoking room. For a hotel stay, basic cleanliness, security, and a functional room should be the bare minimum, and unfortunately this stay fell far short. I would rate it 1–2 stars out of 5 and absolutely would not stay here again.

The room was clean, but it was hot. The AC did not cool very good. The shower water pressure was excellent but the tub drained extremely slow. The toilet seemed to struggle when flushing. The pool was very nice.

Breakfast was great! Staff was friendly. Lobby was clean. Elevators were a bit concerning - noisy. Had issue getting room cleaned - and clean towels and the like. In the room - No extra chair and fixed window portion of sliding door was cracked. Severely. Not sure how it was still intact.

The AC in our room was broken. Maintenance came and said it was fine but it never got cooler than 80° all night. Couldn’t find a front desk attendant at all the next morning. Breakfast was “sit down” in the restaurant and only two people per room eat for free, everyone else is expected to pay $19 each. This was not made clear upon booking. Rooms are on the small side.

Breakfast:NOT included($21.30/person) Lobby’s women’s bathroom: absolutely disgusting in one stall (roaches crawling in the toilet full of nasty TP), all other stalls had ZERO TP. On top of that the blue chairs in the lobby smelled like straight pee Friday. Next morning, smell was gone, TP was restocked but nasty stall was locked. Really hope it was cleaned! The main thing that I have to complain about is the bar/front desk. Bartender is cool, nothing to do with him but the fact that they close at 10pm on a Saturday in Downtown!!? We went Friday night and in the morning realized one of us forgot our card there so we went to the front desk to ask and were told we had to wait until the bar opened at 4pm to ask them because they didn’t have it there and I guess couldn’t go in to get it? Went to ask at 4pm and again 4:15pm and since they still weren’t open the front desk couldn’t help us. We don’t have time to be waiting, got things to do in a big city, so when we get back to the hotel and the bar had closed so early, I was pissed to say the least! We leave Sunday morning so I asked again before checkout and they refused to even attempt to check if our card was still there because we “have to wait until the bar is open to go in there” DON’T YOU WORK HERE!? Won’t stay there again even if the room was nice, service wasn’t.

The air in the room did not work, and smelled of mildew.

My stay was exceptional my only downside is that the elevators sounded like they were going to give out from wobbliness & shakiness we were riding the elevators with extreme caution..

Staff is wonderful, everywhere. However, hotel is old. Elevators rattle, no regular coffee, sugars of cremes in the rooms. Just decaff coffee and tea. Towels rationed. Rooms clean and beds comfortable. Biggest issue: allowing homeless people to sit and sleep in lobby. Strong smell of Uribe and lobby furniture stained. I feel bad for staff that are the face of the hotel to find excuses for the poor management. I know homelessness and mental health is an issue but there should be security to not allow them in the lobby. Rooms are not cheap.

Decent

The lobby was the nicest part of the property. Rooms are a bit smelly (like cat urine) and the a/c doesn’t work well at all. Bed was clean and comfortable but the rest of the room definitely needed help. And if you drive anything other than a sedan and want to park there be careful….height in parking garage is pretty low!

Love it

Worst hotel stay I’ve ever experienced. The photos are misleading and that’s a nice way to put it. Pool was green and swampy and we weren’t able to use it our entire stay.

Yes Halls smelled of mildew. Lobby smelled like sewer.

Worst Crowne Plaza I have been to. Three out of four elevators were broken, pool was green with algae, beds were smaller than advertised, and the restaurant was the absolute bare minimum a breakfast option could be.

The front desk never answered the phone.The front desk had no drinks or snacks to purchase. Victor never showed up to fix the clogged sink and slow running toilet. The pool had green water. Halls smelled of mildew. Lobby smelled like sewer.

The $75 per day room deposit after prepayment. I called before I left to get information about deposit amount. I was told just $75, but upon arriving, I was informed the $75 was daily. This caused a change in my entire agenda for my conference.

Clean room, nice staff, located close to everything i needed.

Pool was closed. Green full of algae or whatever. The ice make mr was unplugged due to bad wiring on a loose outlet. Beautiful views. Room was clean. Just minor issues and fire hazard with outlets have me concerned

When we walked in the room the floor was sopping wet, we notified them but have no idea if it was fixed or not. Their solution was giving us more towels. The tv did not work when we turned it off and back on. The carpet was coming up by the door and the wallpaper seams were peeling back. Way too expensive for the stay we had. Breakfast was ok at best and they took it upon themselves to add the tip which was definitely not needed since we got our own food and drinks

The room

Hotel room was great, AC temp in room didn't get as low as it was set to and the pool was unavailable due to maintenance/algae. We only stayed 1 night for a trip but overall was a great experience. The room and lobby smelled nice

Great service, room, location, and amenities would book again.

We enjoyed our one night stay and the only thing that disappointed us was the pool was closed

We were offered to hang out at the pool and have drinks, but the pool was not accessible because it was green as a Louisiana swamp. Our TV did not work. There were no cups for the coffee, the parking garage price was way too high. When showering the bathtub filled up with water, and no the plug was not plugged in. After speaking with front desk we were never offered an apology nor a new room. Only one out of four elevators worked. The only positive was the bed. Super comfortable.

I also contacted the hotel before our stay specifically to check whether the pool would be open, as this was one of the main reasons we chose to book this hotel. I was assured that the pool would be available, only to arrive and find out that it was not in use. This was particularly disappointing as I had gone out of my way to confirm this beforehand. Although we were happy with the room and the comfort of the beds, unfortunately, due to our overall experience, we would not choose to stay here again.

Hotel staff were very helpful and pleasant. Very informative about how to get around. Great stay👍

Could not make the shower water colder than burning hot. So I couldn’t even shower. The hotel needs work. Would not recommend this place.

Nice and clean

le séjour s'est bien passé, mais les chambres ont besoin d'être rénovées

I was super disappointed in the NO BALCONY, available after arrival was almost five in the evening, Supposedly the housekeeping was not done yet. From my room on the 12th floor I could see the BALCONY rooms that look like they were being renovated, and they were other people feeling the same way.

The room itself was large and comfy. The bathroom needs work and was tiny. The area is close to Main St but not very nice to walk around at night.

I liked the cleani

I requested a late checkout and agreed to pay the additional fee. However, housekeeping still knocked on my door about every 20 minutes asking when I was leaving. If a guest pays for late checkout, that should be communicated internally so they can enjoy the extra time without constant interruptions. The pool was a major reason I booked this hotel, but it was closed for maintenance during my entire stay. Had I known beforehand, I likely would have chosen another property. Room service was also essentially unavailable. Every time I tried to order, I was told they either did not have room service or did not have enough staff, and I would need to come downstairs to pick up the food myself. The elevators were another major issue. Because of the parking operation, they were constantly crowded, with waits sometimes reaching 15–20 minutes just to get on. The room also had no complimentary water, and the refrigerator did not work. It is unfortunate because otherwise this is a pretty good property with very nice staff. With better communication, staffing, and attention to basic amenities, the experience could have been significantly better.

The rooms are clean but outdated. The air conditioning system does not keep up no matter what temperature you set the air conditioner on. it stays one temperature in the room and doesn't allow to make the room cooler. Swimming pool was closed the entire time "for maintenance" . The sign hanging at the elevator announcing it seems to be a permanent fixture not a temporary one. there was no available bottled water, bottled drinks or ice in the marketplace downstairs at the front desk or on the floors. Convenient location but there were a lot of vagrants in that area, also a heavy police presence in the daytime around the train station.

Views were amazing and parking was easy!

Pool was cloudy and had dead algae on the second day.

Parking was awful if you drive a pick-up

Bedroom smelled really bad, AC was not working so the bedroom was always hot during my stay. Pool water was dirty so wasn’t able get in.

It was all good for me

Room was clean. Bed was comfortable. Good location but many panhandlers and others loitering outside, near the property. Building is older but they are renovating, and it seems like they are making drastic improvements.

Hotel is outdated. For the cost it is definitely not worth your money! Toilets dont work. Room is not clean!

The room was hot

room was ok but a bit dated, most of the time there was only 2 of the 4 lifts working which lead to long waits for use. I also would not use the pool, god only knows what was going on with that!! The poor pool man was trying to sort it out all day Friday and it was worse on Saturday when we left

Good location

The elevators SUCK! do not get a floor higher than 5 or you’ll be waiting 15 min to get an elevator.

No free breakfast and only 2 elevators are available and no microwave in room

First stay at this location. Very expensive for a bed in a room. Wasn’t warned that deposits would be charged for each day spent 500 for 2 days. Never going back //no Ice no snacks nothing not even vending items. But 500

Good

Hotel was as pictured however the AC in our room was not working properly. A maintenance guy came to our room to check the AC soon as we checked in, so hotel was aware of issue beforehand, not sure why they wouldn’t put us in a different room. The temperature felt as if it was the same temp as outside the room so it was uncomfortable to sleep. We called staff and asked for a fan they told us maintenance would come and check, nothing changed. There were ants in the bathroom. Staff on day shift were more helpful and friendly than the nightshift staff.

Had no problems, everything went smooth! Rooms are nice! Only thing outside windows can use a clean but other than that, good overall!

The food was good overall, and definitely try the crab cakes—they were on point!

Great place

If you have a truck just over normal lift, this is the not the hotel to stay at. Parking was horrible, was an issue every night

When I checked in the girl in the front desk acted completely lost like she had no idea about my reservation having a balcony, and I had to argue with her to get a room for a balcony when I specifically paid extra to make sure I had a room that had that there. The breakfast was terrible. Juices were all fake and pure sugar and tasted so bad. The rest of the food was terrible all undercooked, unseasoned, and practically pure grease not only do we had to pay for breakfast, but it was trash. This whole experience was unlike any other and any negative way possible I will never go back here and I will never recommend this place. and the best part is the elevator kept acting up stopping on every floor. They don’t even have any inspection paperwork saying any of the elevators are up to cold. Honestly, that’s such a lawsuit waiting to happen.

I for a 3 day business trip. My husband and toddler came along. I figured they can enjoy the amenities while I was working. For the price I paid I was not impressed. Breakfast was not included in our stay which I thought it was. The fee was $22 a person from what the hostess at the buffet told me. There was no microwave in our room. The a.c barely kept the room cool. We killed a German roach that came out the electrify socket when I went to plug in my flat iron. There was no counter space to put our toiletries on. It was just a sink. The bathroom had a walk-in shower, it had a small lip to keep water from coming out but the floor still still got wet. We had to use all the towels on the floor to dry up the water. The hallway had a heavy scent of marijuana.

Yes! Our room was not cleaned, we didn't get towels when we asked. Didn't have a microwave, a shower curtain and wasn't what I was expecting. There was No complimentary water served, and the front desk staff didn't put any out when we asked!

There was no water in the shower. I had to change the room. My wife was not able to take the bath as she was running late for her work.

Lo recomiendo al máximo

Over priced rooms need an upgrade.

Great hotel

Excellent

The rooms itself don't meet the photo standards.

I was not able to get ahold of front desk and had to go down to get what was needed.

We selected this property for while we were in town for a concert, the property overall looks nice and I will be staying agian. The staff on the other hand seemed a bit detached and carefree when handling guests. Otherwise everything else was great.

Great location, reasonable price in comparison to alternative, welcoming staff that were helpful, breakfast option limited, gym totally needs work - no water, towels, equipment supported by towels to keep it level.

They really should renovate the rooms and the pool area.

I loved everything about this hotel. The location, the staff, the room, everything was perfect.

None

Very helpful front staff Breakfast was not included for every guest in our room