Comfort Suites West Dallas - Cockrell Hill

Nothing we left as soon as we got to our room There were roaches on the table and behind the television

Clean room but recommend service on the AC unit

Bottle of water would be nice to drink and make coffee

Location

Ubicación They didn’t have water bottles in the rooms

The staff were helpful and available, so shoutout to them. I wouldn't recommend the hotel due to the state of the room. I had to kill 4 large cockroaches in my room across 4 nights. There was a strange odor being emitted whenever I turned the AC on. The ceiling started to randomly leak. There were stains all over the carpet and stains in the bathroom sink. A very uncomfortable stay.

Costumer service was ass, place smelled like mold too expensive for what you guys are offering motel 6 might've been better

Costumer service was ass, place smelled like mold too expensive for what you guys are offering motel 6 might've been better

Our stay was comfortable and smooth, front desk young lady was sweet and amazing! We got there a bit late for check in but we let the hotel know of it.

The location was the only good thing. Barely any parking. The room was disgusting. Stains on the sheets. The first thing we saw when we walked in was a gigantic cockroach. I was so paranoid I could barely sleep after that. The whole floor we were on smelled awful.

The location was the only good thing. Barely any parking. The room was disgusting. Stains on the sheets. The first thing we saw when we walked in was a gigantic cockroach. I was so paranoid I could barely sleep after that. The whole floor we were on smelled awful.

Our stay was comfortable and smooth, front desk young lady was sweet and amazing! We got there a bit late for check in but we let the hotel know of it.

Room wasn’t ready at check in. Had to wait 30 mins. Room smelled like cigarettes. Pool was closed due to lost key. Won’t stay here again

Close to activitys No parking

Close to activitys No parking

The trip and stay was wonderful and pleasant.

An overall positive outlook

Todo bien

The mattress was very good. I enjoyed having the small couch. Limited gym machines Warm not hot coffee Limited food choices. Maybe add in a few gluten free and non dairy items No non dairy creamer

The mattress was very good. I enjoyed having the small couch. Limited gym machines Warm not hot coffee Limited food choices. Maybe add in a few gluten free and non dairy items No non dairy creamer

.

Staff was amazing Pretty close to job

Staff was amazing Pretty close to job

Love the room. Only thing was a slow drain in sink. Great place to stay.

My car was vandalized even though a security guard was patrolling the site. They stole several tools. Besides that, the room we were given had a terrible cigar smell

When we pulled up, there were many people smoking weed on the doorstep. When we went inside, the person at the front desk was vaping. Our room smelled weird and the lock was broken. We had to barricade ourselves inside our room to feel safe. Stay away if you can

The location was great—about 15 minutes from Downtown Dallas and around 25 minutes from Fort Worth. There’s a Walmart nearby and plenty of restaurants to choose from. Pollo Campero was definitely my favorite! 😋 Another big plus was the price. It was very affordable compared to many of the hotels closer to Downtown Dallas, while still being clean, comfortable, and conveniently located. ¡Definitivamente un buen lugar para la comunidad hispana que busca un hotel limpio, seguro y económico cerca de Downtown Dallas! La mayoría del personal habla español, lo cual hace que la estadía sea aún más cómoda y acogedora. 🇲🇽🇬🇹🇸🇻🇭🇳

My reservation was canceled because they said I I did not check in when I clearly stated that I was going to pay for an extra day that way I could come in an check in the following day early and I would have the room because I was coming form out of town and did not want to wait till 4 to check in when I got there they told me my reservation had been canceled and that they did not have any more rooms available and I was still charged for both days

My reservation was canceled because they said I I did not check in when I clearly stated that I was going to pay for an extra day that way I could come in an check in the following day early and I would have the room because I was coming form out of town and did not want to wait till 4 to check in when I got there they told me my reservation had been canceled and that they did not have any more rooms available and I was still charged for both days

Nothing was horrible pool smells like sewer , garbage everywhere, housekeeping do not clean rooms , smelled like weed everywhere even with signs of no smoking

Very Hot and very uncomfortable

Everything was clean in the hotel. The breakfast was good. We enjoyed our stay thank you.

Decent property, no problems

Parking area is very limited

Sofa bead was very dirty with some look alike blood stains.

Staff was awesome. Our room was clean and comfortable. Breakfast was Great. Our stay was great!

Staff was not helpful with

Parking

Staff was helpful.

Personal atento, limpio todo!!

Buen desayuno, limpias y cómodas las habitaciones

Staff was friendly and the room was clean.

For my first time ever in Dallas with my partner I will say I’m glad I chose this hotel to stay at very friendly and comfortable to stay at and it was near everything I needed to go to!!!

This was our second time staying at the Comfort Hotel. My husband enjoyed staying here because it doesn’t feel like we are staying at a hotel. Our room was so nice cleaned and we had plenty of towels. My husband and I think that the hotel has sounds proof walls. We don’t hear kids screaming or running or slamming doors. We slept great no noise. He also enjoys the breakfast and the Texas waffles.I truly recommend staying here..😊👍

Some electrical outlets did not work.

👍

Very cheap breakfast and boy is this right on the freeway, so if you need a quiet night sleep there are no quiet rooms.

hated this hotel,,, thats all I have to say.

Ok

We enjoyed our stay and i was impressed with our room. The

Property has bugs.

Easy access to different restaurants.

Great stay! Friendly staff. Awesome location and lots of things around making it super convenient

Very convenient location. Staff was excellent

Nice price comfy room

Room was dirty coffee maker not clean and breakfast had no taste

The room looks clean until I saw a giant roach on the wall. We had to leave our room. We spends the night somewhere else

Very nice place came for the world cup fan fest. Close to every where we wanted to go to..

Poor customer service

Great price clean room

The staff was amazing!! She was extremely helpful, we ran into some issue and she did everything she could to help us!! We did have stain but other than the room was spotless, easy parking. Overall amazing stay

Room was great

I had a very disappointing stay at this property. From the moment I arrived, it was clear that it was not maintained to acceptable standards. Cleanliness was non-existent — surfaces were dusty, floors felt dirty, and the bathroom was particularly unpleasant. It seemed like basic hygiene and upkeep were not priorities at all. The overall environment made it uncomfortable to relax or feel at ease. The property also felt poorly organized and not suited for someone who values comfort, tidiness, or a sense of care from the host. If you are a traveler who prioritizes cleanliness and a pleasant, welcoming space, I would strongly advise considering other options. This experience made my stay stressful rather than enjoyable, and I found it difficult to spend time there. Future guests should know what they are getting into and set expectations accordingly.

A/C unit had mold in it. Got me and all of my friends sick.

Upon walking into my room I noticed a sour smell in the room like a dirty mop was used. Also when going to take a shower, I noticed cracked floor tile and cracked shower tile. Shower handle was also very loose.

Room was by a highway. You could hear traffic all night long. Hotel has foundation problems. 1st room had a huge wide crack from ceiling to floor in closet. We moved to another room due to noise and we had problems closing the door to get into room. Bathroom floor had loose and cracked tiles. When we came into room we found a pillow with lipstick markings on it.

The breakfast was fresh and parking safety

Deposit reasonable

It was okay

Felt like it was the bad side of town I would say hotel needs updating had broken tiles, caulking was messy, and need bug spray

The key card did not work every time we left the room. The front desk staff was no help and couldn't help with anything room-related. We even had to plunge the toilet by ourselves and go get a plunger.

Nice

Not applicable.

Cold breakfast not good

Cold not appetizing

My bed had stains and the lobby was really shabby looking- the lobby chairs had stains - they need to get new furniture- I would not recommend . Homeless people on the outside of hotel - felt unsafe .

Pretty easy check in and check out!

The room was clean, with a quiet atmosphere, and plenty of space.

Room was clean and the staff was very nice

On another note I talk with the GM and he was able to refund me my money that I was wrongfully charged. But me personally I wouldn’t stay there again!!!

Great

The hotel was nice and clean!!

My Toyota had its catalytic converter stolen from the parking lot. Staff at the front desk were incredibly unhelpful. Staff said maybe 3 words total for check in/check out, didn’t explain a thing. The bathtub would not drain, there was hair all over the wall in the bath, bed sheets had multiple stains, and the outlets in between the beds did not work. Not a good part of town, crackheads and homeless people everywhere.

Great customer service. Definitely got my money’s worth. ❤️

It was not as nice as shown online. Very dated. Toilet hardly flushed, yet shower had great pressure.

Good

Room was great for the price. I love that everything you could need was close by. Staff was friendly

Weird smells, breakfast wasn’t the greatest and not aesthetically pleasing but the staff was friendly & attentive.

Amazing room, great breakfast, and friendly staff. Thank you!

Was there for a 5 days stay. Asked the room to be cleaned after 2 days but they said they can only do it after the third day and I was that’s fine and they would do it but they didn’t even clean it after the third day. Disappointing service

Toilet was not clean, when you put the lid down you can see but lid was up. Fiubd a roach in the bathroom.

The staff were great. I had an excellent stay.

The staff was friendly . The location was very convenient . Across the highway from Walmart and other great locations . I have no complaints about my stay .

It was very clean and employees pleasant. A lot of noise from the traffic and from adjoining rooms.

And convenient location

Updating.

For the most part my stay was good..My room was good.. But the ladies at the desk do not have good customer service skills...They didn't talk to me like I was a guest ..They were not polite at all and not one of them said have a good day or hello ..I always had to speak first .I stay in hotels Alot and I'm always greeted when I walk in even sometimes I'm greeted by my name ..One of the morning ladies even questioned if I was staying there when I asked about the lobby bathroom .. I work overnight so I stayed there for three nights but I went to work at 9:00pm and I got off work at 6:00am and I came back to the hotel at 6:00 a.m. I just wanted to go in the bathroom and wash my hands so that I could get breakfast ..She asked if I had a room there and I felt it very disrespected. I will say the breakfast lady was very nice.. But all the other ladies need some serious customer service training..espcially the one with the tattoos on her arm who works in the mornings ...She is very unprofessional.... I asked for a late check out and one of the girls just told me no I had to leave at 11:00.. no consideration for the fact that I had worked overnight... And you can't tell me that she wasn't able to give me a late check out I'm just one person... I checked out but I still ended up coming back checking in for two more nights because I was trying to stay within my budget and a lot of rooms in the area were in the $200 range but price wise this location was more affordable for me .

Sorry room, tiles in bathroom were broken and missing. Terrible breakfast

Bad service front desk at night really rude

awsome

Waited at the lobby desk for 10 mins before someone finally came to help. The room was filthy. Entire hotel smelled bad.

Short trip, we had a good experience

Room was clean and what I liked more was housekeeping. When I asked for something they never hesitated and made me feel welcomed. I asked different memebers from housekeeping and all of them were super nice.

Staff is really nice.

Parking spots are limited. The parking lot is small for a big truck like mine but would be no problem with a smaller car. Other than that everything was great.

clean hotel and room. staff was great. Karime made us feel special

Roaches, weed, unsanitary, stained, broken and horrible place for car security. Worst stay I’ve had in a hotel ever. Do yourself a favor and choose somewhere else.

Hjk

When I first got there, there was no rooms ready and that was at 3 o’clock when I stepped in there was a smell of drugs. I told the lady at the front desk and she said the smoke comes from the outside in, so I said I guess. The front desk lady I think her name was Isabella. She was totally awesome. She helped me with getting my room a little quicker by calling housekeeping can you change my attitude about everything? Isabella was totally awesome. I believe that was her name.

Walmart is near walking distance

The staff was great. Friendly, prompt and accommodating. Our rooms were clean, comfortable and spacious.

Helpful staff

Very good

Very good

Got there at 430 and room wasnt ready. Broken door

Decent place but hotels should never be built right by a highway. You hear all the highway noise.

D

Well it wouldn’t allow me to book for Monday night so I booked Tuesday night Tuesday thinking I could check in when I arrived but he told me I couldn’t cause check-in time was at three. I paid 120 something dollars and I didn’t get to sleep anywhere but in my car that night because I had just purchased the room 30 minutes prior to arriving and the gentleman asked me to pay another $114 so I didn’t have that so I slept in my car.

Close to varied dining options and close to The Potter's House of Dallas.

The hotel was dirty in need of new furniture and the first room we were given smelled like urine with bugs on the desk in the room