Comfort Suites NW Dallas Near Love Field

Location was fine. Dirty bed sheets. Old, damaged and outdated furniture.

Rough area but nice hotel!

Clean Nothing

Elevator was broke

Didn’t enjoy my stay

Have a fun time with my wife

The reservation that I had made was for a king size bed and I ended up with two queen beds, elevator not working, shower spout dripping more water then the shower head, pillow having some red stains of I don't know what, mattresses are old

Broken elevator, musky smell, rude staff, having to fix key every day, and horrible pillows

this is always my go to place to stay and the staff is always super nice and helpful

My room wasn't really clean. A housekeeper never came to the room. I turned on the AC and smoke started coming out and the fire alarm went off. My friend had issues with the front desk.

I stayed here for the last weekend of the state fair and my experience was HORRIBLE! The room was dirty, stains on the sheets and stains on the curtains . The room had a terrible smell . The toilet even had a big brown stain in the bottom of it . No microwave, the fridge didn’t work . The broken elevator sign when I walked in the door at check in was the first red flag . Had to use the stairs because no level 1 rooms were available. Side entry door was held open by a rug because the hotel key card reader wasn’t working on that side . Then have the nerve to need a 100$ deposit . This hotel needs new management and maintenance! Do not go here !!!

Great place

Great location nice and clean

The stairs were disgusting covered in OLD, dirty, torn carpet. The AC was great!! Lots of traffic noise. Dirty towel in the bathroom. Continental breakfast looked great.

I like that it comes with breakfast included but, the room they gave us was dirty & stanky & the air conditioning didn’t work they also didn’t clean our rooms & give us more soap & towels & etc.

Not particularly close to Love Field, despite the name. The elevator was out of order. There is a slight odor of marijuana smoke everywhere; if you are sensitive, this is irritating.

Don't stay here, rude staff and if you have any issues they will not answer the phone

The room was dirty. Refrigerator had built up residue.The room look like it wasn’t cleaned in months. The elevator wasn’t working so we had to take the stairs. Horrible experience. I will never book with any Comfort Inns again!

It was a comfort inn It’s by a strip club and it’s not an honest place. They canceled my reservation without even notifying me.

It was a comfort inn It’s by a strip club and it’s not an honest place. They canceled my reservation without even notifying me.

i liked the fact that we were close to everything we did. it was dirty. the elevator was broken, there were literal prostitutes outside of the hotel every night! i don’t like that because there are kids that are in the hotel with their families.

i liked the fact that we were close to everything we did. it was dirty. the elevator was broken, there were literal prostitutes outside of the hotel every night! i don’t like that because there are kids that are in the hotel with their families.

bad location, weird activities going on. I wouldn't stay there again.

The lift was inoperative and we had to climb 2 floors every time to get to our room.

It is NASTY

The room was clean, but smelled so musty. Beware of rooms with mold. Breakfast was mediocre. Oh yeah, and there is a strip club across the street. So the area of town is not the best.

It would very much be a stretch calling what was served this morning breakfast. There was no meat of any kind at all and it wasn't that they were out there was no serving dish that would have ever held any kind of a breakfast meat. The choices for cereal was very limited and the orange juice was awful I don't know if it was spoiled or not well mixed. We ended up walking next door to the Waffle House it was not worth eating in our opinion Both the bathtub and the sink drained exceptionally slow By the time you finished showering you were standing in 6 inches of water. I was looking for something extremely close to Dallas Love Field Airport and even though it was less than 4 miles due to the route you had to take it took 15 to 20 minutes during off peak traffic. There is a DoubleTree much much closer and probably would have rather stayed there

Nothing Not clean at all! Also they don’t even have body wash. The bathroom is not clean. They don’t replace bath tissue too

Nothing Not clean at all! Also they don’t even have body wash. The bathroom is not clean. They don’t replace bath tissue too

The floor was soaked from the leaking of the ac, the refrigerator was broken, and when we mentioned it to the staff they didn't do anything about it.

The floor was soaked from the leaking of the ac, the refrigerator was broken, and when we mentioned it to the staff they didn't do anything about it.

Elevator still broken after months on end. Key card never works for the door and outside. Exit or Entries. had to constantly go to the front lobby to get key card reprogrammed. Breakfast was OK. Very loud people late at night no curfew whatsoever also heard some very disturbing things in the morning, would not allow any kids to hear that. Multiple women in the area that seemed to be prostituting not accusing them, but from what I heard too seems fair to be judgmental

The only downside is the elevator doesn’t work, other than that it’s a great stay. Location is 10/10

This was the most horrible experience I have ever had traveling to different states and staying and hotels, this is by far the most worse stay I ever had, the elevator didn't work so that was a huge problem walking up and down 3 flight of stairs with a severe bad knee, we also was put in a room with a broke ceiling that was about to fall in and it also smelled really bad with mode. The young lady that was working the front desk had a very nasty attitude towards paying customers, the door was inconvenience they only had 1 door that work so you had to walk all the way to the front doors to enter. Also the beds was covered in hair, we had to request for them to clean the room, and then they didn't want to come clean it the young lady said she was tried and ready to go home and tired of arguing with her boss. And lastly we went out Saturday night and when we return the entrances was cover with prostitutes all over the parking lot and main street. All over this is the most worse place you can ever stay at I will never stay here again when I come back to Texas. This was the most horrible experience I have ever had traveling to different states and staying and hotels, this is by far the most worse stay I ever had, the elevator didn't work so that was a huge problem walking up and down 3 flight of stairs with a severe bad knee, we also was put in a room with a broke ceiling that was about to fall in and it also smelled really bad with mode. The young lady that was working the front desk had a very nasty attitude towards paying customers, the door was inconvenience they only had 1 door that work so you had to walk all the way to the front doors to enter. Also the beds was covered in hair, we had to request for them to clean the room, and then they didn't want to come clean it the young lady said she was tried and ready to go home and tired of arguing with her boss. And lastly we went out Saturday night and when we return the entrances was cover with prostitutes all over the parking lot and main street. All over this is the most worse place you can ever stay at I will never stay here again when I come back to Texas.

All the prostitutes around the hotel

All the prostitutes around the hotel

This was the most horrible experience I have ever had traveling to different states and staying and hotels, this is by far the most worse stay I ever had, the elevator didn't work so that was a huge problem walking up and down 3 flight of stairs with a severe bad knee, we also was put in a room with a broke ceiling that was about to fall in and it also smelled really bad with mode. The young lady that was working the front desk had a very nasty attitude towards paying customers, the door was inconvenience they only had 1 door that work so you had to walk all the way to the front doors to enter. Also the beds was covered in hair, we had to request for them to clean the room, and then they didn't want to come clean it the young lady said she was tried and ready to go home and tired of arguing with her boss. And lastly we went out Saturday night and when we return the entrances was cover with prostitutes all over the parking lot and main street. All over this is the most worse place you can ever stay at I will never stay here again when I come back to Texas. This was the most horrible experience I have ever had traveling to different states and staying and hotels, this is by far the most worse stay I ever had, the elevator didn't work so that was a huge problem walking up and down 3 flight of stairs with a severe bad knee, we also was put in a room with a broke ceiling that was about to fall in and it also smelled really bad with mode. The young lady that was working the front desk had a very nasty attitude towards paying customers, the door was inconvenience they only had 1 door that work so you had to walk all the way to the front doors to enter. Also the beds was covered in hair, we had to request for them to clean the room, and then they didn't want to come clean it the young lady said she was tried and ready to go home and tired of arguing with her boss. And lastly we went out Saturday night and when we return the entrances was cover with prostitutes all over the parking lot and main street. All over this is the most worse place you can ever stay at I will never stay here again when I come back to Texas.

Todo muy bonito

Nothing I was harassed

Nothing I was harassed

The property and staff is great!

Room bathroom was not that clean had to ask for towels due to room not being cleaned. Had to also get toilet paper due to no cleaning during our stay. Never requested for room not to ne clean.

Solo que el establecimiento está muy saturado Pero la verdad si regreso a istalarme con un ustedes 🙏

good place to stay at Ac was blading

Just to preface our trip, my wife and I brought our Aunt and her husband for her surgery, both with their own medical issues. 6 hour drive, pre surgery appt and get to the hotel to find the elevator is out of service, shouldn't be an issue as I requested an accessible room on the first floor. Get to the room and the ceiling is covered in black mold, Go get a different room which is on the 3rd floor, this room also has signs of an water leak on the ceiling too. Busted outlets, bathroom door wouldn't close, no linens in the room for the fold out couch so another trip downstairs. No linen service next day either. Breakfast was okay, no juice in the machine, only warm eggs served, everything else was okay, but just barely.

Terrible communication and no help at all

I stayed 2 nights with my friends. Based on that experience, there are two things you consider. First a air conditioner is too noisy when you sleep. Second if you want to housekeeping, you would be better to say that to the receptionist.

No irons, had to ask for them at the front. Went to a party, came back past midnight, there’s a lot of action going on in the parking lot. I think there’s a gentleman’s club nearby. FYI…

Elevator needs fixed.

Let us check in an hour early. Made sure to give us towels. My setback was coach/pull out bed was dirty and stained so unable to use it. Also they charged me $9 for 3 12ox water bottles and there was no where I could fill my cup so I ended up paying it.

I was told I would get my $100deposit back next day and it’s already Wednesday and I got room Saturday night and still haven’t got my money back

Traveler beware. The room was decently nice as pictured but lacked being fully stocked. Called the front desk over 10 times with no answer finally going all the way to the front desk to get the missing item. Each day my key card stopped working after 4:00 p.m. even though I was scheduled for 3 nights. The second night the key card wasn't working there was no one maintaining the front desk for over 20 minutes. Call in the number listed no one answered. Other customers coming by to purchase from the drink / snack kiosk that tired of writing and walked off with the products without paying. Good morning breakfast is 100% carbs so beware. And there was only one working ice machine in the whole complex when I arrived and within one day it was not working as well. All I was told was someone was coming to fix it which they never did. Staff seems to have all the right words to say when complaining about something but nothing ever becomes of it, just same old same old

My main issue with them is that I've stayed there multiple times within the last six months. The elevator has been broken since I've been staying there. It's a HUGE inconvenience.

Location ok, elevator not in service, muy room had blood stains in towels, drapes , fridge not working, smells moldy

The elevator is out of order the washer and dryer out of order the ice machine only works on the 1st floor the pool was out of order my refrigerator didn’t work but the staff was great

Staff were helpful

they gave us a room with two queen beds and one sofa, bed. The sofa bed was disgusting. The sheets on the beds were disgusting The pool not as clean. The food was all right however, when we tried to leave to go get dinner, there was prostitutes everywhere I wouldn't recommend if you plan to stay at this location you don't bring kids along because these prostitutes were literally half naked and I know it's not the hotel's fault but the location where it's at I do not recommended if you have kids

Upon arriving neighborhood not clean, elevators broken, a/c unit leaking floor wet by bed. No remote control had to request. Very dirty love seat, phone and tables sticky. Smell of weed throughout property. I had to send my husband to the car late at night and there was many loitering and hookers on property. This is not a place to stay with family.

Room was ample but elevator was broken, room wasn’t that clean, and we asked for an extra pillow but the employee said he didn’t have the keys to the room where they keep extra pillows.

Took almost two hours and thirty minutes to get checked in, when I was initially told the room was ready when booked at 1pm. Didn’t get into an actual room until after 5:30p! No microwave in room, finally brought a microwave for room #337 the day before check out & I was there seven days, and the microwave didn’t even work! Turns on, but doesn’t spin or get hot. And the air conditioning unit in that room barely blows, so when it’s hot outside or if the air is let out the room it’s takes forever to cool down. DO NOT GO TO ROOM #337. Literal worse stay of my life, I want half my money back.

Great

People smoking weed all in the rooms, outside of property was dirty with used condoms thrown outside, but the rooms were decent and clean

The room was clean

Found ants in one mattress, killed at least 10, not very clean place. Stairs a mess, very dirty. Elevators didn't work, no shampoo in the shower.

Rooms are nice and clean but too much activity going on outside of the property that can make some nervous at night.

Simple, clean hotel. Perfect for what we needed the night before a flight. Hotel was just a few minutes from Love Field and made the travel day so much easier. I would definitely stay here again.

Nice place close to Harry Hines

First room the lock was busted so couldn’t lock the door, AC wasn’t working the room was HOT! Elevators were out had to use the stairs and we were on the 3rd floor. Moved to a new room, window was broken and the mesh was removed. Thankfully husband was able to jam it shut for the night. Felt very unsafe, toilet leaked to the floor and the bedding had spots. Lamp shade even had splatters of something on it. If it wasn’t midnight when we arrived I would have left. DO NOT RECOMMEND!

The room was spacious and clean, however we had to ask for soap, towels, and toilet paper. Landscaping was unkept, lots of trash outside. The front desk person seemed in a bad mood the whole time. For breakfast the coffee machine was broken.

Room was clean. But, there was no vending machines, elevators were down, breakfast was poor, no juice, or regular coffee, mini refrigerator in room did not work, also microwave was broke, bathroom sink stopped up. Overall would only return to stay in a pinch.

Thank you for everything

There was no eggs or bacon, the breakfast area had roaches in the refrigerator where the hard boiled eggs sit. The pool didn’t work so if ur booking for the price and pool find another place. The place had tweakers in the parking lot wondering around. The room across from us had water pouring down the walls, the ice machine didn’t work on our floor and the vent in our bathroom didn’t work and house keeping didn’t want to give us towels.

The only bad thing was that the elevator was not working.

Elevator wasn’t in service, ice machine was close behind elevator. Loud noises until around 10 pm overhead. Room was clean

Upon arrival we found the room hadn’t been cleaned. There were no toilet paper or towels in the bathroom. The front desk was helpful about getting this done. I could’ve understood if we had arrived early, but we were several hours past the check-in time. The room got cleaned the next day, but we again had to ask for towels because they didn’t restock them. The pool was never open. It had conflicting signs that said 10AM to 10 PM while the other said 8 AM to 8 PM, not once was it unlocked. The elevator was broken so you had to use the stairs to get up to your room. There were used, fake fingernails on and in the bedside table and on the last night, I found a roach in the bathroom when I got up to use it in the middle of the night. Needless to say we went ahead and left then. The two gentlemen operating the front desk were extremely helpful, but unfortunately, they didn’t have help.

Loved How Helpful The Staff Was, Very Friendly, Rooms Were Nice And Clean! Would Definitely Recommend To Others And I Would Come Back Here!

Es terrible la atencion, el refrigerador estaba roto en la habitacion pedi q me cambiaran de habitacion ya q necesitaba para guardar los alimentos q llevaba para mi niño de 2 años con necesidades especiales y me cancelaron a las 9 y 15 de la noche y me dejaron en las calle con El Niño, pesimo servicio no recomendado a nadie

Nice hotel

Everything was great! We were missing something in the room, and the host helped us very kindly and quickly. I recommend it.

Coffee pot did not work in room because electrical outlets not working causing microwave not to work either. Elevator was broken and the ice machine was also out of service. We had to take the stairs to our rooms . Desk attendant was not friendly. I tried to ask questions about staying another night and he was short seemed annoyed. I walked away from desk got my things and left. Told him I’d stay somewhere else. The ac did work in rooms , hotel and rooms outdated.

I stayed in Room 206. I had planned to stay in and watch the Spurs/Knicks game but the remote was not working. I tried calling the front desk but the room phone was not working. I walked downstairs and they gave me 2 universal remotes both of which were not working. I had to go watch the game elsewhere and spend money which I hadn’t planned. When I went to take a shower the towels were stained. When I tried to use the usb outlets they were missing from the electrical outlets. I had a room with 2 double beds. I used the bed I didn’t use to lay out my clothes. When I woke up in the morning I noticed ants on that bed. Horrible stay and horrible hotel

Terrible

The elevator has been broken for at least a year or two. At some point you have to wonder when they will have their franchise rights revoked

Elevators weren't working but staff and room was nice

The elevator didn't work but the room was okay and the people was friendly.

They need to use some room fresheners, the carpet needs to be deep cleaned

Average at best. Nothing over the top. Fair price.

We only stayed at this hotel due to us only being there for 4-5 hours before checking out. If it wasn’t for that, we would have left and went to another hotel.

Pretty good

N/A

There were no towels, toilet paper, when I ask for them I was told they didn’t have any at all. The room was not cleaned. And they charged me a 100.00 dollar deposit after I checked out.

I arrived at the location before 3 which is the check-in time. And the receptionist told me to come back at three to get a room when I arrived back at the hotel the receptionist advised me that he did not have any rooms available. I then looked online and booked the same hotel room through hotels.com and seeing the rooms were available, I pay for the room online I go to check in And the guy says that there is $100 deposit I go to pay for the deposit with my car and he says the deposit won’t be back on my car for up to two weeks. I asked if I could pay the deposit in cash and he said they do not accept cash, which is crazy to me. I canceled my reservation at the counter, and the guy said in order for me to get my refund, I have to go back through the third-party who I booked the room with which is hotels.com I contacted hotels.com and they’re telling me that I should contact the facility. I called the facility and they hung up in my face. They took my money and I was unable to get a refund for the room that I booked. The receptionist was very rude and not helpful at all. I never known a hotel not to accept a cash deposit. If you’re booking for this hotel, just be aware that you may not get your deposit money back for up to two weeks at least that’s what I was told.

Did not have anything but hand towels in the bathrooms, not able to dry off with a regular towel after the shower. The elevator wasn’t working and there was no soap in the bathrooms.

Me dejaron sin hospedaje x la noche con tres niños pequeños y no me dieron rembolso 😤

It was clean and nice staff.. the outside needs alot of picking up

The room had used condom wrappers i asked for towels never got them and the ice machine did not wor nor did the elevator and it was so hot in the rooms

The elevator has been out of service for many days

No hay elevador de hace mucho es lo único malo

We arrived for a one night stay and the elevator was out so we had to haul our luggage up three floors which is never fun but is what it is. The top two floors ice machines didn’t work. The ac unit in our room made a cricket type sound so it was hard to sleep. But the room was clean and had a comfortable bed and room setup and the front counter guy was a nice guy. And that’s all I have to say about that.

NO REMOTE FOR THE TV

It was nice and clean

Elevators were out of order which isn’t a huge deal — until you find out they’ve been out of order for over a year now. I think that says a lot about their accommodation toward guests and their priorities to get things fixed and done for their stay.

Everything

Yes

Staff is not very accommodating and they will take your deposit over the slightest altercation.

AC unit was broken and stuck on 66, but didn't seem to be cooling. Luckily it was a pretty cool night and I brought my fan. The fire alarm went off multiple times at night and early in the morning. The elevator was out of order but we were placed in first floor room so that didn't affect me. Other than this everything else was great, parking lot was nice, the room was pretty nice too.

Nice hotel

Great rooms just no breakfast

Stayed a whole week and didn’t get room service not one time after asking several times … not help from the staff other people complained about bed bugs.. it wasn’t a comfortable stay

The room was clean, but smelled like smoke. The parking was safe and easy. The breakfast was fresh. The staff was friendly. But the elevator was broken, there was no rooms on the first floor and It was very hard for me to go up and down the stairs with my bad knees.

Loved it. Great location.

Parkung us goid, staffs are very pleasant. ]proximitt was friendly. Food was ok. I Idon't mund ciming back

Great customer service the front desk Avi was very nice and helpful

Very clean and friendly environment

The elevator never works

It’s not great but I like it more than the other choices in the price range.

Clean Room,All well ,Staff was very polite

Breakfast very poor! Very good cleaning.

Clean Room/ Nice Staff / Loved it

parking was easy and room was nice