Candlewood Suites Market Center by IHG

I wish I could remember the name of the kind gentleman that checked us in - he was EXTREMELY patient and compassionate with my 95 year old Dad, he even changed the room for easier access for us and he followed us to the room, helped unload the luggage and took the cart back, stating "if you need anything else, please do not hesitate to call me at the front desk" -

Gary at the front desk was very nice and friendly

Exceptional

The location was convenient. The halls had an off-putting smell.

The initial 2 key cards to my room did not work. Returned to the front desk and they made 2 more. Only 1 of those worked. Someone cooking in one of the rooms really stunk up the hallways on my floor. My travel companion was on the 3rd floor. Said floor in his room was a noticeably bouncy and there was a musty smell. The place was clean and seemed to be well maintained beyond that. There are NO restaurants or stores near by.

nobody told me about breakfast, front desk was too busy playing on phone TV was disconnected from cable I had to rehook, NOISY bed was lumpy

nobody told me about breakfast, front desk was too busy playing on phone TV was disconnected from cable I had to rehook, NOISY bed was lumpy

Unauthorized charge on the credit card.

Unauthorized charge on the credit...

The reviews were over rated. The room was clean, bedding nice, property could use some TLC.

Hotel was clean and well maintained but seemed slightly over priced compared to similar hotels in the area

Convenient to airport. And free shuttle. Staff was rude over the phone, but nice in person. Shuttle took forever at airport. Rooms were so far away, long walk to room. Could be cleaner.

Convenient to airport. And free shuttle. Staff was rude over the phone, but nice in person. Shuttle took forever at airport. Rooms were so far away, long walk to room. Could be cleaner.

The hotel room was pretty old looking and run down looking. The showerhead was great, lots of pressure. Bed was fine. Coffeemaker urn handle was broken but they brought a replacement. We stayed there to have a short drive to Love field for the following day. There were noisy people in the courtyard outside our window past midnight and we could hear footsteps overhead until early morning. It was cheaply priced and I understand why now.

See you again soon.

location to medical no ice machine on the floors

no ice machine on the floors

The gentleman at the front desk was very nice. He accommodated us while there. I asked for an upgrade and he was king enough to upgrade us. He was really patient and worked with us. I filled out a survey for him. He deserves a raise.

Room decent, staff helpful. You are right beside the interstate so if you are a light sleeper this will not be a good choice. Sunday morning several ladies scream fighting with each other in the parking lot starting a little before 1am and continuing non-stop until after 3am.

Check out after 1 hour

Pictures online are very deceiving. Hotel stunk was very old and run down. Key cards didn’t always work. Lots of homeless people and addicts were hanging around.

Nice

As always ..special shouts to the amazing staff here ...both Daves-- Mgr and asst Mgr...and to Dulce !

The staff was extremely helpful

I had a clean room, I had the choice of what floor I wanted, the parking was easy, I enjoyed having a full refrigerator and microwave, and Gary was very helpful.

The interior was fine and clean. The place was infested with tiny bugs both in bed and on the walls and bathroom.

Phenomenal staff and clean rooms!!

The kitchen silverware included only 1 spoon. The staff was pleasant, and I imagine they would have provided more, but we left due to the cockroach. Re accessibility in the accessible room: bathroom was spacious. The bed was problematically high for a short person with limited mobility. The entrance was indeed “no step.”

Clean

Spacious rooms and comfortable beds Location is scary in a deteriorated neighborhood of section 8 housing, abandoned office buildings and heavy night traffic

Spacious rooms and comfortable beds Location is scary in a deteriorated neighborhood of section 8 housing, abandoned office buildings and heavy night traffic

The site makes the property look better than it is. There was mold in my room. Rust in the shower and also a ROACH in the kitchen on my last night. Disappointed in my stay. The elevator also smelled really bad.

Great spot

Oh my goodness where do I begin. I travel by my self and I felt safe staying here at the Candlewood hotel. The staff was so nice and helpful. The front desk manager whose name is Gary was so nice to help me bring my luggage down to catch the shuttle to the airport. Now where have ever stayed overnight and have someone do this great deed? I travel a lot and I have never once had this happen to me. I would stay here again. This is a five star hotel. Gary thank you again for all your help.

Staff was friendly. Location is nearby Love Field Airport. Place is clean and needs were comfortable The outdoor pool only had 2 lounge chairs for everyone to use. Definitely not enough lounge chairs. There are trees providing shade so you can't lay out to tan

The outdoor pool only had 2 lounge chairs for everyone to use. Definitely not enough lounge chairs. There are trees providing shade so you can't lay out to tan

The bathroom mirror The lighting in the parking lot, shower pressure extremely too high but other than that I nice place to stay for a decent price

The lighting in the parking lot, shower pressure extremely too high but other than that I nice place to stay for a decent price

The place need and update it looks bad

Its nice to have a hotel shuttle pick up and drop off from hotel. Has a nice little convenient store thats inside the hotel available 24 hrs. The room was okay the towel rack was broken and the door handle was broken.

The rooms were clean and spacious. The bathroom had years of water damage in the wall and paint

Pues algún personal muy atento algún otro no nunca fueron a limpiar el cuarto ni ponernos papel tuayas y la regadera de bañar muy mal gusto golpeaba mucho y se asia un tiradero de agua

Estaba muy cómoda, pero no llevaron toallas diario. No fueron a limpiarla y poco papel higiénico y me gustaría que le agregaran almuerzos gratis es muy necesario

Room was clean and felt safe staying here.

The shower didn’t work so I had to take a sink bath cause I was running against time. There was only one set of silverware instead of two in the kitchen but there were 2 of everything else.

A

The location and airport shuttle are great. I've had issues with the AC both times that I've stayed at this property, unfortunately. This time it worked too well and froze me out. 😂 Would stay there again, for easy access to Dallas Love Field.

It was clean

The highway noise is my only complaint

This hotel had a nice size room and comfortable beds. The only but biggest issue i had here was the restroom was horrible. It looked like it had been renovated but done poorly. Water leaked out of the tub and you can tell it had been leaking for a while because the drywall around the tub was moldy and falling apart.

Had a Comfortable night at reasonable price.

Very nice and clean, convenient location

Nice withe the breakfast and lemonade daily

Stay here often. Easy travel to Love field. This stay was a little off, but will be back.

Establishment has roaches. Smells like smoke and trash at some entrances.

Clean, friendly and exactly what I needed before an early morning flight

Was given a nonsmoking room that smelled entirely of cigarettes as soon as you walked in. The air conditioner was rattling loudly the whole time it was on so we ended up leaving it off. Our keys didn’t work for the outdoor entrances or for our room, had to continue asking the front desk to fix them. The pool was closed for maintenance the majority of our stay. The entire hotel seemed worn down in general. It wasn’t the worst experience but not the best either. Usually have good experiences at Candlewood but wouldn’t come back to this one.

Great place to stay

Very clean, comfortable beds, spacious

I’ve enjoyed the 3 times we’ve visited Dallas and stayed at the Candlewood. I will say the front desk workers could definitely use a course on Customer Service.

The shower did not work properly, the water would not drain from the tub, the property was dated.

The price is right For what this hotel offers. Not my first time in this one and won’t be the last one for sure. Travel to Dallas for work and the location is convenient, I can cook my meals and rest. No issues encountered except that I dropped something and had to move the couch to retrieve it and there was a bunch of chips like Doritos underneath. Also there was a pizza in the fridge lol but I don’t care. Everything else was clean.

Clean room comfortable bed and great staff.

The staff was extremely nice and accommodating and the shuttle service was perfect, it was so convenient to be able to leave a car there for a little extra, cheaper than anywhere else and pick up knowing it would be safe on our return trip.

This is placed in a decent area, not far from downtown Dallas and close to highways. Its a pretty big hotel as well, but could use more elevators in my opinion.

Was given room 110 which must be the absolute worst room in the place, ground floor, directly adjacent to the highway and the windows were so paper thin they felt open. There is a strip club in the parking lot which also goes all night. This is in a bad neighborhood, paid $156 USD and was given this awful room which though clean was absolutely like sleeping outside next to the highway. Do not book here!

It is not a smoke-free hotel. As soon as you walk in to get checked in, the smell of marijuana is strong, and it is throughout the entire hotel. The room was musty, and we had roaches on the wall, but it was clean.

Rooms were well maintained and spacious. Free parking was a plus.

My room was clean and spacious, staff was very friendly and willing to help. The shuttle is for within 3 miles. But they will take you every hour. I am going to stay there again for sure.

The room was big and clean.

The airport shuttle service was super convenient and fast. The hotel staff were all very pleasant and made my stay as comfortable as possible.

Place was not bad although we had a group with us so we had three beds in our room yet one of the beds no blankets or pillows so OK I go ask for more and they tell me they don’t have any extras and then the next day I need to take a shower and they only gave us two towels in the room so OK I go ask for more and they tell me they don’t have any right now that they’re all getting cleaned.!.!. so my thing is is if you’re gonna offer that much space for people to stay you need to have enough stuff for everyone I get maybe running out of towels, but there should definitely be enough blankets to cover all the beds

Courteous staff!

The room door lock looked like if it was kicked in and the supposed clean towels that were in the room had hair on them

Old carpet in hallways made it seem dirty- rooms are remodeled and nice

Clean and friendly.

As usual both Daves amd everyone were just marvelous. Would never stay anywhere else for my extended work jaunts !!!

It was Nice

Toilet constantly overflowed, man did show up with plunging, but did not wipe excess water up from floor. Left a major safety hazard for us. When I mentioned to front desk on check she acted like , So What! One of two elevators did not work. A very long walk for handicapped walking with a cane. I suggest this property not be listed or recommended. Terrible experience.we were there because of Doctor appt at nearby hospital. I am about to give up on using Expedia to book hotels!,,, By far the worst hotel I have stayed in in many years. Handicapped parking was too far from doors.

The room was clean. Front desk was excellent. I had a very nice kitchen including a dishwasher. No bugs. Nice warm shower. The TV was was not topline. Internet was decent. Comfortable bed and furniture.

Above was all good. Sounded like someone banging on something all night, when I asked for a wake up call early in the morning as my plane started boarding at 7 am I was told at the desk that the shuttle didn’t start till 7 am so I had to get a uber which cost me over 20.00 I happy at all. First and last time I stay at your hotel.

NA

The room is outdated

Room.was as described but mattress on pull out sofa was very stained and needed to be replaced.

The pool was drained and not available.

This is a good budget-friendly property. Plenty of space in the rooms, but no vent fan in the bathroom, which led to steam and walls sweating with 4 people taking showers 1 after the other.

.

The room was okay size was great but it smelled burned musty kinda .

Clean room, staff member Derek was very courteous & helpful!

Front staff friendly. Airport shuttle didn’t start until 6am, that was inconvenient.

Yes

Overcharged

Everything was kept up well.

The facilities were good and the staff was good. My problem is that we chose this hotel because their website says this particular hotel has 24 hr service to the airport. We had our family drop us off there but they are now having to drive back to get us to the airport at 4 am. When I ask about it he said it was not his problem.

Out of date shuttle policies meant that we had to pay for rideshare on arrival, and the shuttle had fresh blood on a seat when we left

Shuttle driver gave me informative information about where they shuttle to & about the hotel that I greatly appreciated. Staff at checking in & room was great. The kitchen needed a bit more utensils. I would stay here again.

Flight was cancelled and arrived late. I was tired and the ease of check in was wonderful.

Good place to stay

It was very spacious and clean. One of the most comfortable stays I’ve had. I was also able to bring both my fur babies along and it was super reasonably priced. I will definitely be staying here again.

The bed was nice and comfortable. Thats a big plus for me since I have upper and lower back pain.

The staff was heard by a guest making negative remarks about our assumed life style. The bus driver was very verbal in his expression of dislike for gay people. I felt that this attitude or negative views of gay culture and life were key contributors to the treatment I received and ultimately the property not allowing me to renew my reservation for my last night stay causing me to have to find another hotel without having time to review or compare cost. I picked Candlewood for a reason but i am very displeased about the comments that were made that was heard but more importantly about the negative and discriminatory environment that emerged making it very uncomfortable. The manager was not very forthcoming about the reason he was kicking me off his property other than stating that his staff told him I had lots of traffic. I don't understand how that was determined and what constitutes a lot? I want those in the gay community to be aware of this negative environment toward people who might be gay - I felt very profiled

Tried to tell us our cards declined at check out and booking through expedia

Not friendly and not clean

The front desk person was nive but seem too distracted to really answer our questions.The shuttle was unreliable coming back from the airport but was awesome going to the airport.

We were grateful for the kind staff! We will be back!

The staff seemed friendly and helpful, but I never had a working remote for the TV despite asking multiple staff members to fix or replace it. One guy gave me new batteries which didn't work, and one gal said she would have the engineer fix it and when I returned to my room after work, there was no remote and when I went back to the desk a third gal said no work order had been entered.

I like to stay here when I am flying in or out of Dallas love field. I almost always have a ground floor and it has always been very nice. There is a good restaurant right next door and I have enjoyed veru good food there.. I was here on a Sunday and it was closed but I have able to go to the hotels pantry and heat up a meal i bought in my room.. Shuttle drivers exceptionally nice.

The bed was amazing, but the AC in the room was messed up. One part of the room was cold as ice while the other part was so hot we couldnt sleep.

It had roaches. I informed the front desk & all they said was they would contact

Good place

Convenient location from UTSW but definitely needs some updating !! There were candy wrappers in the floor as we walked in and the carpet was sticky in front of the tv. Probably won't stay here again.

Surprised no hair dryer

Smells

The. keys to ur room dont work on the 1st try. Takes at least 4 times to work. Shampoo dispenser was broken.

Nice place

Property was very nice and taken care of

Hotel was nice & clean. Located off the highway near plenty of restaurants. The iron in our room wasn't working & we had to switch it out. The fan in the room was missing it's pull chain & was on a very high setting. We were unable to adjust it. It made a loud ticking noise like a clock. The toilet is really loud.

Very out dated room. No usb charging ports, only regular 3 prong outlets. Windows were paper thin, sounded like they were wide open. Noise from the highway was obnoxious. Bed was very comfortable and staff was very pleasant though. Kitchenette was perfect for my stay.

The hotel itself was wonderful! Great amenities, comfortable rooms, pet friendly and no outrageous pet fees/deposits! Family friendly with full kitchen/plates/cook ware, silverware. Fair price for great amenities!

Property was not at all as described, second and third floors had squishy old floors inside and outside the rooms, nasty carpet, loud AC units, and the bathrooms were tubs and very old and gross. Classic Bait and Switch. The elevator was broke, the door to the secure shop was broke. Our bathroom door had a fist hole someone punched through it that was shoddily patched. Just terrible.