AC Hotel by Marriott Dallas Downtown

Terrible stay. TERRIBLE. The moment we got there, the issues started. First, the girl at the front desk messed up charging me the down payment. Tried to charge me twice when I told her the charge went through on my end and showed her the charge on my account. Her supervisor had to step in and help. The hotel later charged me in the middle of the night without my knowledge or any warning from either the supervisor or the front desk employee that they were charging me the down payment AGAIN. When I went to talk about it the next day, try and sort it out, another girl said that there’s nothing she can do and that it’s the system, that all that money will be refunded to me. And to lock my card, basically that it was my problem when THEY messed up and double charged me the down payment fee. The showers? Awful. There was no hot water, when I told the employee she just said “I didn’t know,” in a snarky tone. Mind you, I’ve worked in customer service. I’m exceedingly sweet to the staff wherever I go, very patient and give grace where I can, but this place?? AWFUL customer service. The shower also wasn’t fully stocked, the shower gels were near empty and no one filled them up no matter what. Sheets were dirty. To top it off??? That $350 stay for TWO nights didn’t even come with free breakfast. I repeat, NO FREE BREAKFAST. This place sucks. Go anywhere else. ANYWHERE.

Exceptional

They have no self parking option and they charge so much for valet.

Customer service was excellent and very clean rooms Every thing was fine

Not a great experience I arrived late due to my flight was delayed and provided me a handicapped room which I did not booked or paid for. Had to speak with a supervisor to change rooms the next day.

Easy check in. Clean, safe, quiet rooms.

It was clean, looked nice and felt safe. Breakfast was a bit lackluster

Exceptional

Exceptional

Love this hotel would definitely stay again.

Exceptional

Exceptional

The facilities were clean and easily accessible

The rooms were nice and the location was great. $50 a night valet being the only parking option.

Exceptional

Great service, staff, room was clean spacious and comfortable. Downtown is going through some construction but the hotel location is goo. Valet parking was very helpful with directions. Will stay there again.

Disappointing

Everything was very nice and comfortable.

Was bit by something property unhelpful

Don’t go to this hotel it was a terrible experience

Great location. It shares a building with two other hotels. They also share the pool. Staff was friendly. Breakfast not worth the price.

The room The cost of the valet.

Very nice room with all accommodations necessary!

The room The cost of the valet.

Very nice room with all accommodations necessary!

Good location Valet parking is very expensive

Good hotel with a great location. However, their pet policy is misleading. They advertise themselves as pet-friendly, but they only allow service animals. It would be more accurate if they clearly stated that only service animals are accepted.

The first hotel room had a considerable amount of small bugs throughout the room. We went to reception and were offered a new room which did still have a bug in it. Reception did provide complimentary drinks for the inconvenience which was appreciated. The elevators usually smelled not great. Overall it wasn’t a bad time but I would return.

Everything was great, except the elevator. I don't know what problem the inventor of that contraption was trying to solve, but the unintended consequences are several.

Superb

Superb

Very good

Good location for great restaurants

Clean room and bathroom, hotel and lobby. staff was really helpful.

Nice hotel and great staff

Love!!!

Easy location, Valet parking service worked seamlessly with friendly helpful staff.

The hotel was nice in a good location for day time strolling, but sketchy in the night time. We were given a room with a horrible view - the parking structure. Walking distance to good places to eat or walk.

The room was nice and comfortable. Staff were great. It is a little noisy from the street and neighbor rooms. The internet was pretty slow, butnot problematic.

Everything was great.

Clean rooms and friendly staff

Good

Clean room, staff was friendly and this location was perfect for our Hot Chocolate Race weekend!

Room was clean. Staff was great. Did not use amenities.

Big room

Great Stay, the parking in more expensive that they said but it was great otherwise

Excellent service.

Very friendly staff, clean room, great location. Would absolutely book here again.

The room was so nice. Super clean and inviting. The water pressure wasn't as strong as I'd have liked, but it got the job done. The ac was nice and cold but the room did get hot in the middle of the night. It was overall a great stay.

We had a great stay and would definitely give this hotel five stars. We stayed for a couple of days over New Year’s in one of the king rooms and had no complaints at all. The room was very clean and comfortable, and room service being available was a nice bonus. The hotel has a good bar and a convenient little market, which made our stay even easier. The downtown Dallas location was perfect for the event we were attending and made getting around extremely convenient. Overall, a wonderful experience and we would happily stay here again.

Yes it was the best of best loved it wanna stay there forever

My car was broken into . Over 3k worth of property damage & personal items stolen .. no microwaves in room .

The hotel was fine but the housekeeping was dreadful. We needed to use a pull out and we were handed sheets and told to make it up ourselves. I asked for a blanket for the pull out bed and housekeeping was not able to provide me with a blanket. I had to go down to the front desk to get one. We left the room between 9-11 every morning and returned late every evening to a room that had not been cleaned. I had to find housekeeping to get fresh towels. Overall very disappointing.

Clean room and nice staff. Internet is slow unless you pay extra. Valet is expensive compared to a free but very inconvenient parking lot.

Clean room, great view but sink water pressure was terrible. It took so long to wash hands brush teeth etc. because there was barely any water pressure or water coming out. Shower water pressure was amazing though. Love that you could get to the Starbucks right through the hotel.

Very clean and spacious. The room was very modern and comfortable.

Upon arrival the front desk staff was excellent. She was friendly and gave advice on where to eat and shop. The person who cleaned the room left only one set of clean towels on a few occasions. I had wait to shower until it came usually 30 minutes. The valet service was also the an issue. Everytime I got back into my rental car the radio station was changed. Why are you touching the radio. Park the car leave it! What else are you doing with the car?! One guy had bad hygiene and smelled really bad of body odor. In addition, upon departure one of the valet attendants was careless with our luggage and broke the handle of my daughter’s new bag. The hotel was great in giving advice on how to resolve it and informed us that the valet service is outsourced. Next time I’d stay elsewhere despite the good points.

The hotel was nice, but there were a few small things that could’ve used improvement. For example, the toilet seat was broken and barely stayed on during use, the indoor pool was not heated, and the lobby restrooms had not been maintained.

Everything was great.

All good. Easy to check and out. Staff was very courteous and helpful.

I do not recommend.

Parking was a nightmare, always a long line that wrapped around building for valet; paid for two nights of valet and there was a parade blocking people from using it the second night

The room was clean. As in most hotel rooms, there was very low lighting which makes it difficult to put makeup on. The bed was comfortable and the AC worked great.

Clean rooms, was there for wedding and venue was around the corner so convenient place to stay.

Feels old

Parking is valet & bathroom doesn’t have full mirror. Other than that perfect

The second problem was

Good stay. Clean, friendly front desk.

It was downtown

The staff was very nice and informative about the area!

It was clean and modern!

I highly recommend the AC Marriott Downtown Dallas for anyone visiting the area. From start to finish, my experience was excellent. Upon arrival, Freydie at the front desk was both friendly and professional, making check-in smooth and welcoming. However, I made a mistake with my reservation. Thankfully, Adrian Ngalongalo was there to help. He went above and beyond to calm me down and carefully walked me through all of my options. His professionalism, patience, and genuine kindness turned what could have been a stressful situation into a smooth and reassuring experience. It’s rare to encounter such thoughtful service, and Adrian truly made my stay memorable. It’s comforting to know that chivalry still exists! The rooms are upscale and comfortable, offering a great place to unwind after a day out. The hotel itself has a modern, stylish feel, and everything was spotless during my stay. Overall, the AC Marriott Downtown Dallas offers excellent service, great amenities, and a fantastic location in the heart of the city. I will definitely be staying here again and highly recommend it to others!

Amazing

Hotel was near to all tourist places l wanted to visit.

Very friendly and helpful staff.

😍

Nice experience

Good hotel. Only complaint is… on the 5th floor the noise from the traffic was consistently LOUD!

Great stay for volleyball tournament. Easy walking to everything.

Everything was great and the front desk was super polite!

Friendly staff. Clean facility. Clean room and comfortable bed.

Ok

Great place to stay, but parking and places to eat are limited.

It was okay

Bathroom door can’t close the door over sized. Shower floor and all bathroom same level and water flooding to outside door.

Nice hotel. Central to many areas in Dallas

Great service!

The front desk service was amazing and helpful, our room as well as the overall hotel was clean and beautiful.

Great stay in Dallas!

I did not like the elevator situation and my toilet was clogged most of my stay.

Our Room was clean and the property is very close to restaurants and drop ellum!

Decent hotel located walking distance to the convention centre. My room was large and well appointed. Downtown Dallas doesn't really seem to have much going on but there are a few decent restaurants close to the hotel. I would stay here again for a business trip.

I loved the valet parking, all staff was friendly & professional. Would recommend more valet drivers on the days when people check out on weekends

We usually stay at the AC in Ft. Worth and love it, so I was excited to have one in Dallas. Upon arrival the vallet guy was very uninterested and the room faced an ac unit. The hotel and room was extremely clean, and well located for what we needed. The bed was like sleeping on the floor it was so hard. It just not what I’m used to from this Hotel.

Centrally located

This hotel and its staff were great! The restaurant in the lobby has a great pesto rigatoni if you're hungry! The room was very nice, clean, spacious, & quiet. My daughter and I were there for a volleyball tournament at the convention center and its a short easy walk! The hotel will push the valet on you and if you're at all worried it might be worth it @ $42/day but since I take kickboxing and my daughter is an amazon woman and we're not scared we risked it in the back lot for $20/day and it worked out fine!

Great location downtown…just be sure to check parking.

The gym needs a lot of work. Don’t even have exercise mats and they expect you to lay on the dirty floor that everyone walks on. Needs to be changed.

Slid the bed over so child wouldn't fall out and was months worth of dirt

It was just down town convenient

The valet man were all wonderful and very helpful.

Staff was friendly. Clean room. Room looked newly renovated. Only negative is the $45/day valet parking fee. No street parking around area.

The poor training of the front desk and bar staff.

Very clean, comfortable and trendy/upscale hotel. Well located in downtown Dallas, close to restaurants and AT&T Place for nice outdoor shows/activities/dining. Nice lobby resto-bar.

The staff were very kind but the cleaning service is terrible

I would recommend this hotel to someone and would stay here again. Staff were wonderful.

Clean, modern, reasonably priced, friendly If you’re looking to stay in downtown Dallas look no further

Avoid.

Wonderful stay

it was very clean and the staff were friendly

I’d recommend this hotel for anyone looking to stay in the downtown Dallas area.

The room was clean and staff were super nice and friendly

The elevator is terrible. There are 3 elevators in the building but it seems like only one works. The shower controls are a pain to use because they're so far from the shower heads and the toilet doesn't work well.

Staff very helpfull and great attitude

Great place, can't wait to stay at an AC Hotel again

Excellent

The room was beautiful and very comfortable,

Bar area very nice and had great food. Staff extremely helpful and friendly. Would highly recommend.

Great location, friendly staff

Parking was only valet and $51/day. Lighting in room is very dark. If you’re a woman trying to get dressed, mirror and lighting is bad