AC Hotel by Marriott Dallas by the Galleria

maybe I'm a clean freak but the floor of our room wasn't clean when we arrived. it had previously shoe marks and looked dirty. was there for a night, pretty late and tired so I didn't want to make it a big deal. Might come back because the parking lot and other things are convenient but will need a good clean room for the price.

Great stay! Clean, perfect amenities and just right for my business trip. I'd love to return!

Very clean and nice!

The room was perfect! Front desk and check in were easy!

Superb

Exceptional

Exceptional

Clean room and welcoming staff. Will stay again.

Bright, fresh,airy and so comfortable

Very nice hotel, everything is the same as it looks

I’ve never stayed at a hotel where I could hear the people in the room above me walking around like in an apartment. The bed was hard. And the breakfast was lacking options like bacon and eggs. I wasn’t able to eat much of anything with a gluten allergy.

Great stay

Overhype

Very nice clean hotel. If I’m in the area, I will stay there again.

great stay just wish parking was free or included in the price you are paying a pretty penny so why not just give the parking for free

Was only one person checking in with more than 5-6 people in line and steady coming in. Check in person was skilled and excellent but had to apologize and thank us for being patient.

Excellent stay! Thank you.

A lil expensive on weekdays

A lil expensive on weekdays

I would recommend AC hotel for a stay.

Very clean, friendly staff, and located in a walkable area. We’ll be back to this hotel!

The room was clean staff was friendly and welcoming. It is LGBTQ friendly and good parking/ not too busy for traffic from highways and galleria area

Everything is good.

Very good

The property was clean and the staff was polite. The manager gave my husband and I drink tickets for our 10 year wedding anniversary on the day of our arrival. The only reason I didn’t give it a 5 star rating is because our lights didn’t work at the entrance when you first walk into the run. I did let the front desk know of this and nothing was done to fix it, the lady response was oh ok. I was like wow. Other than that everything else was good.

Superb

Todo espectacular

Excellent customer service. The staff was very helpful, friendly, and nice.

The hotel does not offer microwaves in rooms, the only microwave is a very long walk to the Residence side of the hotel, and then it was hard to find. Most of the pool chairs were broken. Maid service never came, even after taking to them. There were no carts to load up our suit cases and belongings on, which we had to make 3 trips to our room which was a trek. When we checked out, another group of ladies were also frustrated due to no carts. I would not stay at this hotel again. Thank you

Very clean & close to everything

I absolutely loved my stay! The hotel was so aesthetically pleasing, and I loved the atmosphere and overall vibe of the lobby. Everything felt welcoming, modern, and beautifully designed. I especially LOVED the gym! I just wish I had more time during my stay to fully enjoy it. The pool was super clean and inviting, and my room was just as clean and comfortable. Overall, I had such a great experience and will definitely be making this hotel my new go-to whenever I’m in the area. I can’t wait to stay again!

The AC Hotel is a lovely hotel. Rooms are clean and updated. The breakfast was very good with Marriott quality food. The bar had a good mix of cocktails and beer selections. I would definitely return.

Exceptional

The room was clean and the hotel was in a great location. I would have preferred to know that the parking was $26 a day beforehand.

I would have preferred to know that the parking was $26 a day beforehand.

Very good

Great Noise at night from other guests in adjacent rooms

Noise at night from other guests in adjacent rooms

The welcoming energy started my birthday vacation off great. The staff was extremely friendly and helpful.

N/A

Upon entering the hotel the smell was very strong and over whelming. Need to be mindful of customers who may have allergies. The AC in the room too loud. No one wants to listen to the AC running all night. Overall the room was ok but I would not recommend or stay there again.

Exceptional

My husband and I stayed at the AC Marriott for only one night out of the 6 nights we booked to celebrate our wedding anniversary and his birthday. On the first night he felt really ill and was taken to the Emergency Room where he was admitted . During this time I called the hotel and informed them of the situation. I stopped at the front desk on several occasions to keep them updated. No one contacted us or sent an email to find out how we are doing. On Aug 25th the day before check out, the doctors told us that my husband won't be discharged for home . I stopped by the front desk and informed Josh and another female employee of the situation and asked if I could stay for a night or 2 until my husband was discharged . They promptly informed me that they cannot do this and that they are not allowed to give a complimentary room. I asked to speak to a manager and I was told that she left for the day and she would not give a complimentary stay unless a pipe broke in the room or something like that. I told them that I felt really sad about this situation and no empathy or care was shown. I was given the email address for the manager and told that I could try and email her . I decided that since I won't be able to stay at the hotel. It would be best to check out early and stay at the hospital . I told Josh that I am checking out "you would have to contact the third party you booked with for the refund of 1 night was his response. The staff needs customer service training .

Hotel itself was nice. Rooms were nice, pool area was lovely. But has issues. I was asked to pay for my room when we arrived, I told the receptionist that I had already paid for both rooms via booking.com, I was totally disregarded and made to pay again for the first room. When checking into the second room he apologised and said he had charged me in error but couldn’t be refunded until the following day when his manager was in. Fine. Later we were contacted to say there was a voucher for free drinks for the inconvenience. Great. But when we went to collect the voucher it was actually $10 dollars off a drink, so we explained to the bar man we were told we had a free drink, he was very rude and said it was money off. The door closer on the entrance door to our room was leaking oil, it was all down the door and on the floor, the door nearly took my hand off it slammed shut so hard when trying to get our case in the room. The bottom of the door was also missing, which certainly wouldn’t pass fire regulations. Toilet was also blocked.

The room was nice and the property itself was well-kept. However, the pull-out couch was horrible and the main bed was not much better. The bathroom looked nice, but the sliding barn door leaves a gap between the door and the wall— meaning if someone uses the toilet, all the smells drift directly into the bedroom.

Exceptional

Exceptional

Great hotel always clean and great staff.

Nice surprise in a central part of Dallas. Modern, nice rooms with sofa, fridge, towels, and toiletries. Close to the Galleria and other good restaurants if you aren’t driving. The parking is $26 per day, not expected. It’s confusing, but part of the hotel is a Residence Inn and the other half is AC. Overall, quiet and nice. Weird billing at the end, but it all worked out.

Very classy hotel, great European breakfast in which filled me up but not heavy on the stomach! I really enjoyed the pool and breakfast!

The property was wonderful and convenient to the Galleria and downtown. The hotel is a little confusing as it’s 2 hotels in one. We were never told about the breakfast and couldn’t find anything in our reservation. I will say when we walked by and saw some individuals eating, it looked very good. The room was very nice and clean! The staff was very friendly and helpful but I would suggest someone be at the desk all the time. There were times we went to the front desk and nobody was available

Customer service was top tier with the front staff check in. The rooms were clean. The amenities were nice. I enjoyed my stay and would recommend this hotel.

This weekend was perfect! Thank you all!

Modern comfortable room. Quiet and secure. Very clean room with excellent housekeeping visit. Convenient location. A bargain with nothing sacrificed.

I would say that for the price I would have expected the room to have a microwave, or the laundry room use to be free or at least for there not to have been a parking fee. When I booked I was never told I would have to pay for these things. I stayed 9 nights and from the night I arrived the floor and room seemed very humid, my entire time there that never changed. Apart from the humidity, our room’s ac vent would make so much noise it was difficult to sleep and the air would blow straight on our faces and that was something we could not change. Last thing is we were getting extra charges from the first night there, at least $600 more from what we paid when we booked and when I would ask each person at the front desk would say something different as to why those charges where there even though I never asked for anything extra for my room. Only about a bit more than half of that money was returned. Overall I would say I would not stay there again.

The air conditioner was so noisy

Very clean and the staff was very hospitable

Solid, clean.

Very clean and comfortable.

Disappointing

Great place to stay! Walking distance to the Galleria mall!

The location I was asking the help desk to help me, but the way she responded was rude. When I first enter the bathroom, saw some hairs on the towels. Refrigerator is small.

I enjoyed my stay there. Nice staff, beautiful lobby, clean room.

The room was very clean

This hotel was nice but not what I expected for the price. The area wasn’t as nice as expected.

Beautiful hotel ❤️

Very clean. The breakfast was great. We enjoyed our short stay.

Amazing hotel and highly recommended for anyone

Awesome stay. Very clean HOTEL. The staff was very nice.

Everything was so good the staff the hotel in it's self was very pleasant quit clean and the bed slept very well!!! 10 out of 10 will stay again

The staff were so friendly: front desk supervisor, bartenders, housekeeping. The room felt genuinely clean, not just surface clean. The pool was nice/clean with towels available and plenty of seating. Would stay here again when returning to Dallas.

Is wonderful and I had a great night in a comfortable bed, cool room and very quiet!

Clean room and very convenient to the Galleria Offices

Room was clean and spacious

Beautiful hotel. Will be back!

The floor was covered in condensation from front door to the back of room. With in 35 mins called the front desk to see if she could change the room she said no. I showed her my neck injuries and she didn’t care to put me in an Accessibility room. Stains or blood on the beds. Had to sleep on the pullout bed.

It was a really nice and easy stay.

Beautiful hotel. Parking garage. A little inconvenient to walk across the hotel to get to the front desk, but great hotel.

Dirty towels and no soap

Great for our family with two young kids!

Loved it

Ricky was helpful. Room clean and comfy. Pool and gym both clean.

Loved the hotel especially the aesthetics. Very clean and nice staff

Lo demás bien

the front desk staff, all shifts, were amazing. great experience all around.

Very clean and quite

Had ants in fi st room, had to be moved to another room.

I like that how clean my room was and how well the hotel was maintained. The hotel was quiet.The staff was very friendly. There was on street parking for free and garage parking offered by the hotel for a fee. Would definitely stay again. The value was great. It checked all the boxes for me.

Wonderful hotel! Nice modern and upgraded

The rooms were immaculate, and the staff was exceptionally helpful. Additionally, the hotel was conveniently located within walking distance of the mall.

Very clean and friendly staff! Close to shopping will definitely stay here again

Clean room

Very cute property !

I enjoyed my stay at the AC hotel. Check in was easy, property was well maintained, and staff were very prompt and helpful!

It wasn't all that for sure

Clean; great amenities

This pace was so damn quiet. It's close to everything. The neighborhood is great. It's $25 a night to park BUT STREET PARKING RIGHT OUT FRONT IS FREE.

Ricky was amazing! Anything I requested it was done.

The man at the front desk was amazing. I believe his name is Ricky. Thank you so much for everything. Amazing hotel very clean.

Breakfast variety was not a big selection. Egg muffins had no taste and were cold, egg sandwiches also had no taste or seasoning. Pancakes were good. Potatoes were still hard. I honestly did not enjoy the food except the cereal and pancakes. We were excited about getting in the pool but the water was very very cold so could not enjoy that either. The hotel itself is very nice and clean though.

Everything above expectations. Parking in the garage is required with a fee.

The people was rude the room the shower inside the room was broken also the TV was the fire alarm was going off all night 2-3 hours on Saturday night

Terrible staff attitude: not welcoming at all and was on a personal call during check in. Then there were the fire alarms that started at midnight and lasted past 2am. The beds are cardboard with a topper to make them seem plush but they are the worst cheap, back busting beds.

It was a beautiful hotel. I would stay again if in Dallas areas

Great!

Friendly staff. Parking lot adjacent to hotel. Room was very clean. Very nice shower.

The property was very nice and inviting and smelt really good! The staff were helpful and I loved the bar area. My only suggestion would be to treat around the pool for small pests and insects. They were a little bothersome while tryna swim and relax in the chairs.

I love the location and the hotel was a great. This was a perfect stay

The gentleman at the front desk was a bit rude but the property is really nice.

Rude staff. Not helpful at all.

The location was great. The lady at the front desk had a horrible attitude during each interaction I had with her. Room service was late in the day which was inconvenient when returning to the room early in the day.

Shower was oka

Great stay! The hotel bar was excellent, especially the bartender Jonathan! Makes the perfect cocktails.

Very nice and bed was extremely comfortable . Staff not very friendly and bedrooms were loud from hallway noise as well as thermostat light would not go off and was extremely bright …. Laid a rag over it ….. when sleeping

Great location and wonderful beds

love the hotel so much! so nice and clean 10/10 would definitely come back

Clean room

Very clean hotel and great staff

Stayed at AC for the last couple of days of Spring Break. Hotel is clean and has all the right amenities! Breakfast was not included in our stay, which we were told that it was included. Created a bit of confusion when it breakfast time came. Booked a room with a king and a sofa. Room key was not programmed. Had to take everything down to the reception again to program room key. Upon entry into the room, discovered that it didn't have a sofa. Back to the reception. Take 3! Were able to find another room! Thank God! As some guests were not so lucky. Second night was not very restful. Walls seem to be paper thin. Guest above us had a dog that was running back and forth. Dog's nails on the tile (I presume dog was locked in the restroom), were so loud that it woke my wife and I from our sleep. Overall a good hotel and would stay there again. Just need some ear plugs and double checking on breakfast and room reserved.

It was very hot out and the ac made it feel so nice! Everything was clean and comfy, the view was nice! Loved it, would come and stay here again