Wyndham Corpus Christi Resort North Padre Island

Ok

This is one of the most dilapidated hotels I’ve ever stayed in. In fact, we checked out a day early and went to a separate hotel. The outdoor bar area is overrun with rotted wood. The entire place is run down with no evidence of any upkeep or plans to do so. I would absolutely not recommend anyone stay here.

Thought it was a place to stay when we got there wasn’t all that they were doing renovations… which is good but never mentioned on the site I would have paid a bit more than to stay there wouldn’t stay again wife forgot something in room the desk clerk accompanied her to the room I thought that was creepy don’t recommend

Rooms were clean and spacious. Elevators and hall ways could use updating .

Cool spot

Rude, pool not open. never again

GREAT location but that shouldn’t be the reason not to maintain the facility

Beautiful view of the gulf

It's a fairly decent hotel to stay at right on the beach with a decent hot tub and pool.

Loved our stay. Beach access was great. Wish we could have stayed longer.

The room was very clean and comfortable. Friendly staff, nice bar. restaurant and beach.

Staff is useless

Nice location. We stayed there with our cross country team for a meet. Does not have "breakfast." There's a bar inside that serves breakfast but it doesn't open until 8am. We stayed in a suite that was facing the beach. The thermostat on the wall did not work. Had to make the adjustments on the unit itself. The TV remote did not work very well. Some of the buttons did not work. The design that they went with for the bathroom door is not very good. They went with a barn sliding door. It did not close completely, so you do not have very much privacy when using the bathroom. Probably won't stay there again.

(This is basically, the Only hotel truly on the beach on Padre Island - Corpus christi. It is an old hotel that has been remodeled but in need of more remodeling which they are doing slowly.....Carpets in hallways were really dirty but didn't both us...we had a good time

Pretty good option in a great location on the beach.

I was very disappointed with the condition of our room and the overall state of the building. We stayed for two nights, and unfortunately, the cleanliness and upkeep were far below what I expected from a Wyndham property. There were ants in our room, and even after they were killed, the dead ants were never cleaned up. The building itself appeared to be falling apart and was clearly in need of maintenance and attention. We were also only provided with two towels for our entire two-night stay, although additional towels were brought up when we requested them. I do want to recognize the staff, because they were wonderful. They genuinely seemed to do their best to keep the property clean and make guests comfortable, and I actually feel bad that such great staff have to work in a building that is so poorly maintained. Unfortunately, even their best efforts could not make up for the condition of the rooms. To give some perspective, we recently stayed at the Wyndham in Seaside, and the difference between the two properties was night and day. That experience set a much higher expectation for the Wyndham name. The view was absolutely amazing, and the bed was extremely comfortable, which were two positives about our stay. However, a beautiful view and a comfortable bed cannot make up for a dirty room and a building that is in such poor condition. I expected much more from Wyndham and left feeling disappointed. I hope management takes these concerns

Access to everything, waterside room. Big pool and a great restaurant. Fun poolside bar. One of our go to stay cation rooms. The tub in the shower in 407 was like a downhill slide. Be careful. We're comfortable there.

Facilities is old and very dirty. Pool is only used by the seagulls as you can't have food or drinks there. The bar and food there is good.

The staff was all great and helpful!! Live music, pool and jacuzzi. The hotel is old, run down and dirty. But despite this, we would definitely go back. Pros outweighed the cons. It’s also a less touristy area so not as crowded.

The restaurant was less the mediocre and really expensive. The paid parking when in season is less The desirable and the fact it is not listed on the website is wrong. The bathroom in my room was slimy. The ac unit was really loud. Overall it was not a desirable experience for as much as they charge for a room.

Old property

Pros: BEACH LOCATION!!!! Just steps from the sand and surf! AMENITIES! Huge swimming pool and hot tub with unobstructed ocean views. RESTAURANT: Anchor Beach Bar & Grill has indoor dining with unobstructed ocean views as well as poolside ordering and dining. I had the ribeye with spinach and asparagus, and it was delicious! The steak was melt-in-your-mouth tender. MINI SHOP: Has items you may have forgotten or may want for the beach, as well as my daughter's favorite - Dippin' Dots. ROOM AMENITIES: Small fridge, microwave, coffee maker. Ocean view King bed rooms have more space with a sleeper sofa and windows on one side as well as on the end with the balcony. Double Queen rooms have less space inside but slightly larger balconies. Cons: WEAR & TEAR: It's very difficult to maintain a property that is right on the beach with a constant influx of sand and water, but the staff work hard to maintain the cleanliness of the lobby area. The elevators are slow and not always working. The hallways are stained and walls need refreshing.

Beach view

The room was good, the staff were friendly. The best part was that the beach was right there.

Beach view and access was great. Sunrises were amazing. The room was clean and house keeping came when requested. Staff was super helpful and attentive.

Lot of animals on the room

We had a balcony corner room with great views. They hotel and room was clean, but could use some updates (elevators, balcony railings, bathroom and carpet). The food was very good, I recommend the hotel and would stay here again. We did not use the pool area and can not review it.

Location It needs major renovations. Room had multiple water stains on ceiling, bathroom was small and outdated, hallways were dingy, even though the rooms appeared clean they felt dirty.

Close to beach N/a

The hotel is completely run down. Stains all over the carpets on all floors. Our room smelled like my old high school locker room from the 90's... The entire hotel had a mildew smell and of course only 1 elevator worked. This place needs a top to bottom makeover. Not lipstick on a pig makeover, but remove the mold and mildew and do it right makeover. The positive is the room was very large and the AC worked. The staff were friendly as well, from the bar staff to the front desk. Other than that, the 2 stars is because the staff saved it from a 1 star

Nice staff and a perfect beach view

El hotel está en buenas condiciones, y la mayoría de los trabajadores son muy amables a excepción de algunos recepcionistas, que no son amables o te tratan como si uno tuviese toda la información necesaria para hacer el check in.

Location and thats about it. Lets see, only one working elevator (2nd one has been broke for years now), they now charge $10 per day parking, want to charge $80 to check in at 3pm instead of 4 pm! Room - just terrible upkeep, bad caulk in bathroom, stained tub, shower curtain lot long enough for curved bar, incredibly uncomfortable couch, non working blow dryer. Every day Had to get the keycard "recharged" so it would open the door. SO that was frustrating as crud, since there was only one working elevator!

The room was so awful- holes in the wall where the tv used to be mounted, patched walls, paint on the paintings and so dirty when I wiped a spill up it blackened the rag. I tried to get new ones and they “had been out of them all day” according to the cleaners. The tv was daisy chained with an extension cord across the room. The balcony was a great view but the railing was rusted and rickety I thought it would fall down and it would be a terrible accident. Definitely one waiting to happen. The next day I asked for just a towel change out and for them to take our garbage which the front desk wrote down on a piece of paper. Needless to say, they never came to do it so I was hunting down a cart to try to get some fresh linens. Our toilet clogged that night and I called for help. A little while later a young girl appeared with gloves and a plunger and handed it to me saying “no maintenance were on site that day” and “let me know if you can’t get it unclogged and we will figure out what to do.” The strangest thing that has ever happened to me in a WYNDAM. The hotel charges way too much for this kind of experience- even if the ocean view is nice. Camping in my car would have been a better and similar experience.

On the beach, lovely access pool, great outside bar facility - the family enjoyed our stay! It stinks of weed in the common areas - there's someone working there that is permanently smoking in the back areas somewhere - or they have a fire they didn't put out. The restaurant food was nice, but being charged a group rate because we're 6 people is a little ridiculous when 3 of us are under 10 years old... The furniture outside has long since needed replacing - the couches are missing feet, the tables are wobbly - it could do with a little maintenance.

The location to beach The no food or Dinks in area of pool

Rooms not clean

Older facility, needs renovations. Outdoor bar is fine but don’t recommend the indoor restaurant. Nice location.

Run down and needs repairs in common areas. Filthy stained carpet in halls, holes in Sheetrock, just rundown overall

Room had bugs, cracks in the wall, door to the balcony didn’t open and was told they didn’t have time to fix it. Shade on window was broken. This room should only cost no more than $100/ night. It’s a piece of junk. Staff super unhelpful

Sink drain big hairball. Nasty carpet in the hall. Nice place to stay just needs alot of maintenance.

Beach access was great! Small bar with karaoke was great. The room the hotel the inside the elevator all a mess and the pictures of the rooms very deceiving! The whole place was a mess and the staff was not friendly! The parking sucked!!! I coul barely get out of my truck! Night 2 I had to park on the street and walk!!! Never again!!!

Best part about the stay was the water machine in the lobby. Very useful and appreciated that. Of course location couldn’t have been better with beach access and a nice pool are bar. Live music. Id stay again but the property needs upgraded.

It feels very dated and old. The carpet in the hallway was a mess and dirty, but the room was clean. Bed was comfortable with good pillows. But overall, it needs a major upgrade. It would’ve been nice to have some kind of guide for the TV to know which channels to use. It’s supposed to be a non-smoking hotel but when I stepped out on my balcony to watch the sunrise, somebody on one of the other balconies was smoking so I had to go back inside. That was frustrating because I had paid extra for a beach view. The gym exercise area was adequate, but again, could use an update. I like that they had filtered water in the lobby to refill water bottles. I didn’t get a beach towel, but you basically have to check them out and then you get charged if you don’t check them back in by a certain time. Overall, it was OK if you’re just looking for a basic place to stay on the beach with not too many frills.

The hotel is currently under construction, but our room was clean and the location was great for easy access to the beach. We appreciated the complimentary upgrade to an ocean-view room. Unfortunately, the balcony was inaccessible due to safety concerns, which was disappointing. The listing also stated that breakfast was included, but it was only available for purchase. Overall, the clean room and beach location were highlights, though the balcony closure and discrepancy about breakfast took away from the experience.

Much older building. Only one set of towels. TV did not work and the person they sent couldnt fix it. The property was supposed to be non smoking but people were smoking on the balcony. Front desk did nothing. Could not see out the windows due to condensation/improperly insulated. Very disappointed at what we got for the price!

Our air conditioner / Furnace caught on fire and the supervisor would not refund our moneys and would not help us get out of our room. I asked her to bring up a cart after all this happen and she refused and just starred at me like she had a hard time understanding me. We had just unloaded everything and relaxed when our air conditioner unit started strolling out fire sparks and blew up. It smelled like things were burning in our room- I called the fire department. We never got a apology or anything. We moved across the road....Worst service ever!!!

The beachfront access and the pool was nice even though we couldn’t get in due to weather, the staff are very friendly and super helpful. Just the room that was given to us, they did upgrade our room due to issues with the original,but it was the night of our check out so we only got to enjoy it for awhile but they did give us late checkout to make up for it which was nice of them

The rr door

Only positive thing the staff was great but the stay was horrible. We had ants, gnats in the room. Bath tub had sand. They only had one working elevator and one working treadmill..The hotel needs serious remodeling.

Only drawback was that our room had to have balcony closed off due to repairs. Hotel gave $50 off stsy which was good but still you ordered a balcony for a reason.

The room hallways everything was ran down! The bathroom tub had peeling paint. Water pressure was bad ac barely cooled the room. There was dead bugs on the floors and bed. There was mold on the door and on the ceiling. The room had a weird smell,and cracks on the ceiling and paint. Window were not clean and had a white film over them. The hallways had stained carpet mold spores everywhere it was just bad all over if it wasn’t for us getting there late at night we would have found somewhere else to go. But we had our 3 year old with us. Now today I have woken up sick probably because of the room we stayed in.

To get your room cleaned, you have to ASK for it, every hotel in the world, cleans without this requisite. We were 1/2 late in checking out, charged 60 dollars for that. Towels are NOT available in the room, you have to ask for them at the front desk

Location is great 👍👍 the check in was not helpful neither check out found out after check out I was charged Resort fees wow should have known before 😐😧

The bed, sheets, towels and TV service are great. Only one working elevator and the carpet in the hallway hasn't had a cleaning in years. The beachside room, the AC units are rotted out from sea spray and make awful noises. The city side view rooms the AC units are much nicer. The restaurant has great food. We've stayed 3 times over the last 4 years and every time it seems worse. Going to skip a few years and go some where else. The beach access can't be beaten. Right off the seawall.

Free breakfast that is advertised cost me $44.00 -said it was separate from hotel. Room was never cleaned after two day stay--no fresh towels, no fresh drinking glasses. You had to pay for everything that you wanted EXTRA. Will never stay at another Whyham again !!!

The hotel charged us a cleaning fee for allegedly smoking cigars in the room. No one in our party smokes, especially not cigars. This hotel sneaking in false cleaning fees is a despicable practice. The hotel hallway carpets are stained and disgusting. I paid for two rooms, and one room was not stocked with any bath towels. When I visited the front desk to request towels, they informed me that they would deliver some to our room. That never happened. The cloth shower curtains smelled like old mold and were also disgusting. The hotel guest elevator was broken, and has been broken since our first visit to Corpus Christi in June, and it is still broken in September. Late check out requests were denied which caused a massive traffic jam on the one guest elevator and service elevator during check out. We had to carry our luggage down the stairs after waiting in the hallway for 20 minutes. The only saving grace for this poorly operated hotel was the fact is that it is located on the beach. After experiencing such a disappointing hotel stay, I was even more infuriated with the fake charge for smoking in my room. With the dilapidated condition of the hotel, I can imagine they would try to generate revenue in anyway shape or form. This hotel is such a disappointment.

Great Staff, nearest hotel to beach so less walking, bar is fun!! Hotel building has been ravaged by the salt air and condition of hall ways and outside structure could use more attention but beds were soft.

Dated hotel, but right on the beach. Quiet at night. Very comfortable bed.

Location was great My reservation was not honored through booking.com. in which i stated I was showing up late. When I got to location they said they could not use my reservation and charged me their weekend rate which which was over $150. Then said they would refund the amount of the original reservation. Then they did not contact the company, didn't accommodate my stay, one employee was rude, and I went to the counter 4 times to find out what was going on. Now 4 days later im still trying to figure out what is going on. Booking.com asking me if I stayed, which i did. And now still being charged on both ends.

Very disappointed in this booking. The place was gross.

This place is very out dated and definitely a party location. Despite the party scene, the room was quiet. You have to sleep with the shades down because the lights are so bright they will keep you up. The pool is pretty great, the hot tub will melt your skin. Pigeons EVERYWHERE. Parking sucks. Not worth the money.

I will be back.

So to sum up, beautiful location and not bad yet not great hotel, but they don’t follow through with their promises.

The whole property has a run down feel.

The view from the the room was what we wanted but the room was not ready for guests. There was no toilet paper or a hair dryer. You can only request service during certain hours. We requested coffee for the next day but they didn't bring cups or water. The air conditioner didn't work too good. I think they should have a floor assigned just for people with dogs, we had dogs on both sides of our room and they barked and howled. The restaurant was horrible, the restaurant manager very rude. Overall for the price we paid not worth it.

Friday and Saturday the check in staff lady was very rude. Sunday morning staff very friendly. Room and hotel needs upgraded.

Very outdated and old. Pics need to be updated to reflect current conditions. Discussding on inside

The room was dirty when I arrived, and I saw a dead roach. The rooms did not appear to have been cleaned properly, which made the stay uncomfortable. I expected a basic level of cleanliness from a hotel, and this fell short. I would not stay here again.

Maintenance! The pool, the elevator, the entire building is in dire need of cleaning and maintenance

Also, they say they are “pet friendly,” but have lots of rules around bringing a pet. Read the fine print. They also charge $49 per night for one pet. We didn’t bring our small dog because of the overly stringent rules. I wouldn’t stay here again. The price is too expensive the condition of the hotel.

staff are friendly and check in was easy- the problem is they are being renovated and using this as an excuse not to clean the property. The hallways are filthy and were never cleaned during our 3 days there. The fitness room equipment has so much dust and build up on them and was obviously being neglected. I used the stairs because the elevator was the slowest one I have ever seen in my life time. The stair were filthy as well. I read all the reviews of this property prior to booking so I was not to shocked at what I saw. I often observed staff standing around doing nothing when they could have been putting pride back into this property. It seems like they just don't care about the dust and dirt during the renovation and use this as an excuse not to bust their buts and make this property shine! this property has potential but neglect is prevalent!

Chris at the front desk is great.

The check in girl was rude, didn’t even give instructions on the wristbands she gave me I asked what were these for, she then proceeded to say pool. Only one elevator was working, the room had no towels, had to request, balcony door did not lock

I like that the property is on the beach with easy access to it. I did not like that the check in time is 4:00pm, that is too late. I got there one and a half hours too early. It was not peak season when I went, the hotel was not fully booked, they did not allow for early check in. As a courtesy they should have offered me an early check in.

The location is absolutely perfect!

The location was great and having a bar and grill available is very convenient. You have direct access to the beach. The elevators were not working properly. Only one was functioning on an extremely busy weekend. We did not have enough towels set up in our room. The pool was murky.

Our room was not properly cleaned when we arrived. There was an old rag that appeared to have been there for quite some time, stuck above the shower head. We requested to move rooms, but the next room was also not properly prepared. It was not stocked with towels, and the refrigerator was not working. This was especially frustrating because I am breastfeeding and needed a working refrigerator to safely store my breast milk. Because the refrigerator in our room was not working, I had to constantly go back and forth to my mom’s room, which was two floors above us, just to store my milk. To make matters worse, my mom’s room was extremely hot because the air conditioning was not working properly. We were told the AC was not cooling because the balcony door was supposedly not shut. However, the balcony door was completely shut and locked, and the blinds were down. We walked into the room and it was already hot. Despite the issue, they were not offered another room or any other solution. Overall, this was a very disappointing experience. We should not have had to deal with multiple rooms having cleanliness, refrigerator, towel, and air-conditioning issues, especially after bringing these concerns to the hotel’s attention.

Convenient to the beach

The room and bed are okay. The hotel location is the best right on the beach and close to restaurants. The pool is average, and the property is old and lacks many amenities.

Ac didn’t work and for 2 days we couldn’t get maintenance

Yes the hotel is older and dated and could use some new carpet and paint but it was clean and the staff was all very friendly and helpful. I got a text as soon as I checked in and they ask you to respond if you need anything. I requested more towels and got an answer immediately and they brought them to me. The pool was perfect temperature and has a nice pergola and layout chairs with a view of the Gulf. The breeze from the water made it a wonderful place to spend the afternoon. The beach is large and beautiful! We ate breakfast at the restaurant in the hotel and enjoyed drinks at the outdoor bar that also has many chairs and some enter (karaoke). We really liked the place and will go back.

Lo único bueno es la fuente agua para tomar. Muy sucio las toallas rotas con agujeros. Las toallas para la playa del tamaño Para las manos. Las toallas del cuerpo super rasposa. No vuelvo a ese hotel.

itself could use a good overhaul. Many missing tiles and the rest need to be power washed or replaced. With a new paint job at the pool area and pool repairs, it could be a really great place.

The hotel is very old and has not had good upkeep.

Had a great time. Staff was helpful. Great time to go after kids back in school.

The property is old and looks like parts of it are just crumbling. Especially the balconies. They don't look safe at all. The reason I give this hotel 4 stars is for the location. Right on the beach!

I didn't eat breakfast. Not sure about the pool, birds were bathing in it. The water looks dirty! Hot tub did not work,

Very good

Unfortunately, the property itself did not match the $200+ I paid for one night in a beach-view balcony room. My mini fridge and bedside reading lamps didn't work. There was deteriorating plaster/sheetrock near the door, and the door didn't fully meet the frame, leaving a small gap you could see through from the hallway. More concerning, the deadbolt did not fully extend into the striker plate. As a woman traveling alone, that was a significant security concern. The tub had no stopper and had an area where it met the wall that appeared to have mold. Hallway carpets were heavily stained, an elevator area had missing panels covered with duct tape, and only one of two elevators was available to guests. The lobby also had multiple portable AC units draining through hoses into open buckets. The staff, food, location, and view were fantastic, but the property needs significant maintenance. At $200+ per night, I expected much better—especially when some issues affected privacy and security.

This hotel was disgusting to say the least! it was filthy, and the workmanship on repairs was revolting. my toilet was held up by a piece of wood, both dirty. The exterior door to the beachfront balcony was so rusted it could not be opened. I have many pictures. I cannot tell you how disappointing this out of state beach destination was.

Everything was good

I enjoyed my stay at the Wyndham on North Padre Island. The amenities were excellent, and having convenient access to the beach was a major highlight. The rooms were decent and comfortable, although the overall cleanliness of the building could be improved. The staff was helpful and accommodating throughout my stay. Overall, it was a pleasant experience, and I would consider staying again.

The bed was decent. Nothing about this place is a positive except the location and unfortunately the people dont care much about their beaches, lots of little trash and partying all the time there.

great location Elevators were out of order , no towels in our room , dog feces in the hallways,the property was in bad need of maintenance. Our A.C. unit was dripping water in our room . Also the the American flag flying on property was tattered beyond recognition.It costs very little to replace . they can do better.

Access to the beach from hotel was great. The hotel does need some repair. Carpet in hallways need to be replaced. The room was clean but did need some repair and updating.

When I went downstairs and spoke with management, I was told that the previous guest had broken something on the balcony, so they had to lock the door. My question is: why was this room still being sold and advertised as a balcony room if the balcony was completely unusable? I paid extra for an amenity that I did not receive. Management offered me a $50 discount, which I accepted, but considering everything else that was wrong with the room, I do not feel that was enough. The AC also did NOT work properly, and the room was hot the entire time. The bathroom smelled strongly like mildew, which made it feel damp and unclean, and the couch was visibly dirty and looked like it had not been properly wiped down or cleaned before our stay. Between the unusable balcony, broken AC, mildew smell, and dirty furniture, this room absolutely did not meet the standard I expected from a Wyndham property. If a room has known maintenance issues—especially an amenity guests are paying EXTRA for—it should either be taken out of service or guests should be informed BEFORE they pay for it. I would not stay at this location again, and I definitely would not recommend paying extra for an upgraded room here. This was absolutely not worth what I paid.

The hotel was old and outdated and check-in was horrible. The windows were dirty the carpets were dirty and one of the elevators broke down.

Room not ready at 4 pm check in

I liked the location and view from balcony. I didint like that i jad to wait 40 minutes to check in and after checking in being told that i had to wait about 5-10 minutes for for 1 of my 5 rooms to be ready which actually took an hour to be ready. I also didn’t like that 2 out of the rooms the AC was not working properly. We also found ants in the room, and the doors to the balcony were difficult to open and close.

We had no towels in our room, had to go down and get them. Took a long time, and elevators only one was working

They canceled my reservation and gave my room away on Labor Day weekend. Check in was at 4 and i was there at 420 to check in. I ended up having a 5 hour trip with my disabled son and 68 year old foster mom where the ac in my car went out. They were not helpful or understanding to our situation at all. No attempt to make it right

The location It was stinky rooms and outdated. They charged me $250 for smoking on the outside balcony I will never use this place again it’s just to rip people off nothing was harmed to charge me $250

The only thing I like was it was right next to the beach. Other than that, they need to tear it down, rebuild it and make all new amenities and everything cause it looks like a motel six. I would never ever stay there again.

Great place to stay!

Awesome place to stay! We really enjoyed the pool and live music

U can’t take drinks to pool area!! That is wack

We had a balcony room with a view that was fantastic

My husband and I were pleasantly surprised when we went up to our room did not know we were getting a corner beach view room, which just made it all that much more special for us being it was a last-minute reservation the night before we definitely will be staying again and will request that same room. Staff was very accommodating and the location was just perfect. We were able to just walk across the street and rent our beach cart buggy.☀️😃 for the weekend we had such an amazing time💖

Nice

The staff were very friendly and welcoming when we checked in. The room was very clean! We enjoyed that the beach was walking distance and the pool was available all day! We lived happy hour and karaoke at the poolside bar! Folks were very friendly. Loved the morning coffee in the lobby and the free water as well! The restaurant had great food at great prizes!

Cons: Room maintenance and service need work. We didn't receive towels until 7:00 PM, and the hairdryer was broken. Hallways were not very clean, dogs were barking on our floor, and the pool and restaurant were overcrowded. Average overall experience.

Front desk manager was rude. Rooms were clean and nice hotel needs a update

First, I was surprised the room did not have a fridge or microwave. To be fair, I did not pay attention to whether this was in the listed amenities when I booked; it just seemed like it would be a given, as most mid to upper hotels have them, especially at beach locations where it is likely guests will have extended stays. The room also lacked a bucket/bag for retrieving ice, though there was an ice machine on the floor. The common areas, particularly the hallways, were very poorly maintained. The carpet was obviously old and dingey and HIGHLY stained. The elevators are barely big enough for two people with luggage. I also noticed places in my room where the walls were not completely painted all the way to the edge. The staff member who assisted me with check-in was pleasant, but all other staff seemed unfriendly and genuinely inconvenienced. For example, I accidentally spilled my water bottle on the coffee table in the lobby while waiting for my ride. There were two employees sitting at the front desk talking, so I went to the desk and explained the situation and asked for paper towels to clean it up. They slid a box of tissues across the desk to me (wholly insufficient to clean up the large puddle of ice and water) and offered no other input or assistance.

The balcony view of the beach here is great but the rooms need to be updated including the bathrooms. This hotel just seems very old and not well maintained. The AC in our never cooled the room down to the temperature we wanted, it was off by 5 degrees minimum and 10 maximum, the hallways were much cooler. We did enjoy the view from the balcony but in the summer you just can't stay out there too long. The pool leaves a lot to be desired and should be completely redone for the price you pay for this hotel. The hot tub had no way to make it hot, we tried a switch by it and it did nothing. I don't think we will stay here again.

A lot of maintenance needs to be done on the property. Walls by elevators need repair. Carpet in hallways were really nasty.

Water leak or a/c smell

Good

Had a terrible experience.

The front staff were rude and not helpful. No use calling the front desk because they make you go to them to get anything even if it was their screw up. Don’t think you will get to check in earlier than 4pm. The guy acted like he would text us but never did. The only text was to fill out information to be able to grab the key cards and go but that wasn’t the case. They still needed information so don’t bother wasting time. There was a cockroach in our room. You had to call to request your room be cleaned. The cleaning staff were very nice though. The ladies that worked the bar were very sweet as well. Not sure if they have new management but I’ve stayed here in the past and never had any complaints. It was like the staff at the desk were mad you were staying there. The pool also has chipped tiles and what looks like mold on them.