Holiday Inn Express Hotel & Suites Corpus Christi by IHG

The room we were in had damage from a roof leak. It had been repaired but plaster fell from the cieling onto the bed. This was reported to staff, no option offered. The next morning it rained and water started dripping onto the bed. I reported this also and they said we’ll send maintenance right away. We declined as we were showering to leave. I moved the mattress away from its base and used trash cans, ice bucket, and cups to catch the now multiple leaks. When we checked out staff was very apologetic, but we were offered no form of compensation for the inconvenience. We also were told the property sustained damage earlier this year in another storm. Staff knew there might be a problem but put us in the room anyway. The staff was very courteous and apologetic but….. why, if you know the forcast is for heavy rain, do you put a guest in a room likely to leak!!!?!?

This was a great stay for me !!

It was located in a good location. Staff was very nice and helpful

Comfortable beds, great breakfast. Would stay here again

Shower pressure

Staff was wonderful, helpful, and very friendly. While the property itself was very clean, I did see two small roaches in my bathroom.

The strength of this location is the people. From front desk, to the breakfast preparers to cleaning staff they were the best!

The beds are way to high had to use a step stool in order to get up into bed, then the couch was very very low

What an experience. The gentleman at the desk on 10/17 was super helpful, professional and welcoming. The rooms were super clean , spacious and comfortable.

Room 311 door was jammed and need serious force to close or open need services Tv go out went we was there and they replaced very quickly Breakfast can use more fruit

Our room on the third floor had a fairly musty smell which didn’t seem too bad at first but became overpowering during the night. Don’t quite understand why no plastic or paper cups are in the rooms for brushing teeth or an occasional drink of water. This can’t be much of an expense.

Breakfast was good. Outside front door was littered with cigarette butts maybe because there were no butt buckets. Second floor had a laundry room. The washing machine was so musty smelling the smell was in the hallway and even the elevator. Room was ok but when we arrived we had no hand towels. Window shade was not working properly and ripped on the bottom. Front desk help were very nice. Very helpful and breakfast lady did a great job

I stay about 20 overnight stays in hotels a year. Holiday Inn is usually a top-tier stay this holiday inn was mediocre at best

Ac not working properly it was warm. No hand wash or facial tissues in room. Late check in no rooms available. No breakfast only egg scraps and dried sausages. Still had 30 minutes for breakfast. Very disappointed.

Nothing. Their was hair in my sheets and then the breakfast sucked

Bathrooms were not clean

Put me and my grandkids on different floors...was not happy about that..breakfast was not enough for all guests..just was not good experience not being on same floor with my grandkids and family.

No.

They said breakfast went from 7-11 but they had it closed right about 10. They told me once they run out they closed which wasn't explained when I checked in

The location is also very convenient. Most places we wanted to visit were only about 5–10 minutes away and the beach was around a 20 minute drive. Overall we had a very comfortable and enjoyable experience. I'd definitely stay here again and highly recommend it!!

great customer service and clean hotel food was delicious staff very nice vt

Room was clean. No coffee maker or cups in room.

The breakfast was great, except the pancake machine was not working during our stay. The hotel itself is in a perfect area of Corpus Christi, great location! Our bathroom could have been a bit cleaner and i was the pancake machine worked or that they had a waffle maker.

The room smells like some one has smoked in it. But the worst was the bathroom, its smells like a

Pretty ok

Excellent customer service Clean Property had a smell of mildew (rooms)

Cleanliness of the place. Paking

1

Seen roaches in room & in lobby

We had a late arrival at 8:30 pm and the 1st room we were assigned was not clean so we were assigned another room which was fine. There were no carts for luggage when we arrived. The attendant said he needed to make a run to the other floors to see if he could bring some down. But even at check out we never saw any. The a/c made a lot of noise during the night but we didn't complain. It's just that we used to stay at Hampton Inn in Corpus but after an incident with them, we started staying at this Holiday Inn. It was fine the 1st 2 visits but this 3rd one has us thinking we may need to look at another hotel. We spent almost $500 for 2 nights. Disappointing.

The swimming pool was also not available due to maintenance issues, but the staff did offer to access the pool at the adjacent hotel. Our biggest issue was that we were served with not-so-well maintained accommodations. The continental breakfast was fine, beds were comfortable with clean linens, and the staff was very courteous and helpful, but for a high-rated hotel, we expected a nicer room with a nicer, fully functioning bathroom at minimum.

Breakfast was well prepared.

Nice and clean The pool

The ladies at the front could have been nicer

Is amazing the hotel it was so satifaid

Very clean and affordable

Breakfast was great! The breakfast area was well maintained and serviced. The manager that evening assured me that motorcycle parking could be secured if I reserved ahead of time and that I could use the lower floor/room to keep and eye on my motorcycle. The toilet was not up to par but the issue was quickly resolved. There were no cups available but we were given four upon request from the office.

GREAT

Old, dirty rooms and bathrooms. Front desk clerk didn’t know how the IHG club members program works.

Staff lied to us when we first arrived , we had a big family an asked if they had a luggage cart they said someone stole it the next day other people were useing it lol

Staff lied about whether my room would be available when I called twice to let them know I would be arriving very late due to work in San Angelo taking longer than expected. The front desk made it seem perfectly simple to re-activate my reservation.

Our stay at the Holiday Express was great. It was clean and very comfortable. Staff was very friendly and accommodating. Will definitely stay there again.

Bathroom not totally clean. Toilet especially. Not enough towels.

Location was fine. We arrived at midnight and saw the room was not clean. The air smelt damp, crumbs of food on the floor and on the bed, the toilet handkerchief was broken. Worst of all, there was a drop of blood on the bathroom floor. I was so disgusted that I decided against having breakfast in that facility!!!

Bare basics. Clean and friendly. Jacuzzi had no heat, very disappointing. Breakfast was adequate

Did not like the smell of humidity

Great experience , will definitely book again

Staff, specially the cleaning staff, were very helpful. The beds are were very comfortable. Walking into the hotel the trashcan outside was full of trash, and the front door was loud. Floor was wet around the lobby because of the pool.

Rooms were old & outdated. Beds/pillows were comfortable. Bathrooms weren’t that good of condition, especially the tub shower. The AC unit leaked so I was moved to a new room that smelled like mildew & that bathtub was even worse condition than the 1st one. And there was a random dirty blue towel hanging up in that room they moved us to. Most of the staff was pleasant & helpful. Stains on the floor of the new room. The complimentary breakfast was mediocre.

the staff was well and very helpful. the hot tub wasn’t working. they are working on it and the pool area smelled a little musty and moldy.

Terrible!!! Not going again!!!!!!!

The staff was.amazing. The AC was good. The breakfast was good and the coffe machine kept me happy. Staff was attentive and nice.

There was bugs in my room and the AC was leaking and it left the carpet wet the entire time

The computer system was down so check in took a bit long and receptionist was having hard time verifying that full payment was made bfore giving me room key

Our bathroom lacked one of the two lights, the entry door sagged and rubbed at the top, the shower drain was somewhat slow, and there were no complimentary cups available in the room but the staff was quick to give us the cups. Good location right off SPI Boulevard.

Room was dirty… soaked in water damage from a previous storm or ac damage. Sheets and white comforter has a blood smudge on them. Booked for hot tub… was not working nor did they tell us when we checked in. Manager literally expected us to stay in a room that needed maintenance. We were baffled he made the excuse that they ac needed maintenance but yet felt comfortable charging us full price. No one offered to move us either. Poor job all around…

Clean room and no issues with guests or staff. Peaceful stay!

Rooms were not serviced as often (stayed for 6 days and not serviced for 2 days) Parking crowded Air conditioned was dusty and gave me allergies daily Front staff is friendly and courteous

The blinds were broken and I couldn’t sleep with the parking lot lights getting to the room

Very good location. Hot breakfast was good. Outdated. Room smelt old and musty that they were obviously trying to cover up with some other weird scent. Bed was comfortable but did not smell clean. Paint on walls and window sills was chipped and there was a hole in the ceiling above the bed. Maybe for a camera. The shower had very little pressure.

The only parts that were just average were our actual room appearance and the selection of items for breakfast. Our room had stains on the carpet, bare white walls (no decorations or framed art prints), and the pillows weren't that great. We were there for 2 breakfast mornings, and on both mornings, the eggs were not hot (just kinda warm), and we were hoping for bacon on 1 of the 2 mornings, but all they had was turkey sausage patties both days. The potatoes and omelets were just ok. We would have liked more selection in the pastry / muffins container. We've had better selections at other Holiday Inn Express locations.

The inside pool was bad idea

The rooms are clean, nice staff, spacious bathrooms and clean facilities the beds are super comfortable the ac in the rooms works so well and it’s a very quiet place to rest no disturbances at all. Great location.

Great stay!

Halls and room were clean and well lite. Parking was a problem, not enough spaces.

The hot tub was not working. The pool is indoors and a/c was not working so it was hot and humid Was not able to enjoy the pool area.

The room itself was ok; AC wasn’t working properly. Hallways were HOT and the lobby and hallway carpets were dirty.

Breakfast was good but they don't refill every thing for more serving or for people who come later to breakfast

This is the second holiday inn i have stayed in this month. although this hotel is old need updates. the room was cleaner than the previous hotel. The bathroom in the lobby both toilets clogged and smelled horrible. breakfast was ok. i guess i got what I paid for

Honestly the hotel needs a little TLC and also has a weird smell. Doesn't feel clean.

Room felt a little too damp. The hot tub was not working. One of the peepholes in the door was missing a cover. Staff was nice but i felt like things at the property couldve been better.

👍

The staff was great and they helped us the best they could. The hotel itself needed some repairs. There was damage in the dining room and in our hotel room and the faucets weren’t working well. Our room had so much moisture in the floor that you felt very sticky. Seemed that maybe at some point the air conditioner or a pipe in the bathroom leaked all under the carpet and was never properly handled. Finally the lounge chair in our room had a potentially biological residue all over it. Again the staff was great and the food was good but the room and condition of the hotel was less than par.

Great property will stay again in the future.

This hotel was a complete BUST! We booked this property because it was advertised as having a pool and hot tub. While those amenities were present, neither could be used as the water was ICE cold. As someone from Minnesota, we swim in cold water most of the year and it was far too cold for us. The "fitness center" was so hot inside, it was hard to breathe. The rooms were ok, at best. Lots of repairs needed. Continental breakfast, another joke. I was really looking forward to a nice place to lay our heads during a road trip; this was NOT the place. The guy who checked us in was kind, and that is my only compliment.

We got no house keeping service

Clean room need more atention

Very dirty

Overall the place and parking felt safe and the staff was nice. I didn’t like how I reserved for 5 guest and there was only 2 towels. The couch bed did not have any sheets and had to go ask for some at the receptionist. Then the cleaning service said to give the dirty towels and they will wash and drop off more later. We never got more towels when I went to ask the receptionist they said they were out of towels. The breakfast was also not great. Pancake machine was not working and not many options.

It fulfilled our needs comfortably

Clean, comfortable beds & pillows.

Clean, Safe, 24hr Coffee, Laundry Service, close to restraunts/grocery businesses.

The location is 15 to the airport and 15 minutes in the other direction to Mustang Island . The staff were very friendly and accommodating. The hotel is dated and the a/c was rusted and the bathroom was in bad need of caulking but I guess that’s normal for a beach town. You could stick a book in the opening between the door and door jam , the door looked too small but overall, it suited our needs!

Very clean and well maintained property. Staff very nice.

Low water pressure, which I was looking forward to a good hot shower. Breakfast good have been so much better for being a IHG. But in the other hand hotel was clean and bed was very comfortable.

I highly disliked the front desk staff. The man was rude and unfriendly.

A lot of things were not

Shower had mold, etc. around floor pan. Needed to be cleaned and re-caulked.

The heated pool was freezing cold and the hot tub was out of order. Breakfast was a disappointment- no milk, no yogurt, no fruit, no boiled eggs, no waffles, and the juice tasted awful. I just was shocked. Apparently customer service has gone downhill. I will not be staying at a holiday inn or holiday inn express anytime in my future.

Room was in good condition but staff did not clean room until late afternoon. Breakfast was not good. Sausage patties were dry as hokey pucks.

Hotel needs manteinance

Room was clean and breakfast was good

I was very disappointed with this Ho

This property has serious problems!! It is NOT like the other IHG properties!! A week before our trip we requested interconnecting rooms, Trisha said she would write it down in the notes. Unfortunately we were not granted our request. We asked again at check-in, we were ignored! We shrugged it off and just let it go. We stayed at the property for 4 nights. Day1- we return to our room that evening and the room was not cleaned at all!! No clean towels, trash in containers from not being emptied, beds not made, etc. We talked with Joe the person in charge that evening ( behind the counter) we asked him if rooms get cleaned everyday he said “Yes”. We complained to him that no one had cleaned our room. He apologized and said he was sending an email to the housekeeping department. He got us fresh towels. Day2- Room was semi clean Day3-Room was not cleaned again! Trash was not emptied. We had to go ask for clean towels again from Joe. So frustrating!! Day4- Check out day. No one at the front desk, we found this to be very odd! Because that’s when the manager was going to be available. Breakfast was a let down!! Horrible experience, we will not go back to this location. This location fell way below the standards of Holiday Inn Express!

Yes the Hotel felt neglected. This place is starting to look neglected and showing signs of disrepair and lack of maintenance. Room 204, the thermostat on the wall no longer works. The bathroom door is hard to close. It scraps the floor and has water damage to the bottom of the door. The shower looks dirty and dingy. Mildew on the shower ceiling and around the bottom of shower pan. There is rust on the window AC/Heat unit. The pool hot tub was broken...freezing cold. The pool looks bad..... When I walked in the front counter guy was on the phone with someone having problems with the toilet not flushing. When the elevator is coming down and going up you hear " fluids running" maybe water. I then took the stairs. I'm not staying here again.

Yes , it was. All good morning and food.

Very clean, quiet and great area. I liked that it was close to all food places and Hospital.

Breakfast was awful

Yes very much dirty lots of hair all over the bathroom shower sink and bed

All good

Yes

Everything was excellent, our stay was relaxing and comfortable.

Terrible experience, smells bad, not even towels I will never come back again and for sure I wouldn't recommend this place.

This was by far the worst travel experience I've ever had. The place was filthy dirty. Customer service was terrible. A COMPLETE FAIL!!

Good

Every one was really nice.

Mm

All good for room. Parking fills quickly.

The beds were comfortable the hall and room smelled horrible. It was if the floors and hard surfaces had not been cleaned since the hotel opened. We went to a local CVS and purchased cleaning products just to stomach the smell.

Clean, nice breakfast and close to lots

The bed for me was very comfortable but the pillows could have been a little more firmer.

Amazing stay front office was very nice both day and night. Asked to use a vaccum to clean up after my autistic child to which the gladly helped me out with. 10/10

Great service from front desk & housekeeping.

Ok

Service was great and punctual

The man who checked us in was the nicest hotel staff I’ve ever interacted with! The hotel was nice and they have a great free breakfast. I would definitely stay here again.

Great

For a holiday inn I was a bit disappointed because I’m 4 days my room did not get done.

rooms were clean

Next, the place was not very clean. There was dark mold growing along the base of the shower. There was a belly up dead roach on the floor at the breakfast area. The breakfast choices were skimpy compared to other Holiday Inn Express locations. No yogurt in the mini fridge and the milds in there were not very cold. The hallways were hot, stuffy, and uninviting. The AC was noisy. All in all, I will avoid this location if I travel to Corpus Christi again unless they fix these issues