Candlewood Suites Corpus Christi-Spid by IHG

They have overcharged me in comparison to what I locked at Hotel.com

Un attentive staff. Dirty rooms. Just over all a terrible experience

My stay was canceled and I was charged

My stay was canceled and...

Superb

This property was horrible. We have stayed at different hotels in CC since my son goes to college there and we visit often. When we arrived we were told that the pool wasnt working. We get in the room and the RR was just pain horrible dirty looking. The hanging towel holder was broken, the door didn't lock, the shampoo, body wash and the hand wash dispensers were all empty. The pillow cases were dirty and there was a spider on one of the beds. The AC was leaking. It was just bad all around. The staff was nice and helpful.

DONT STAY HERE! Took over an hour to check in. Then they did not have the queen beds that we reserved gave us a double bed room.zThere was no shower curtain and only 1 towl. The soap provided were empty.a fly trap hanging in the middle of the room and their pool was out of commission

Staff very nice and had security 24/7 on location

My stay immediately started on a sour note. I paid for the room online and I was suprised with a deposit being required when I arrived. The. The woman working at he front desk was more concerned with her biker boyfriend then assisting me in checking inn. Once in the room we where short a set of towels , when we tried to get another set we where informed we couldn’t get new towels until we broigh soiled towels down to exchange. The suites have no AC in the bedroom. We were not giving sheets for the pullout couch bed. The next morning house keeping knocked on our door 3 different times before check out. Over all just a terrible experience

Clean room, wifi is good

garbage disposal didn't work & sink drained slowly. Dishwasher had a horrible smell inside.

Fraud after I let from my stay next day there were charging my card for 20,30,40.50,80 Dollers all separate transactions so something going on there

Veré friendly night/evening staff.

If I could give them 0 stars I would our room had mold all over the restroom ceiling and I hadn’t even had noticed till the evening I was in that room with my 6 month old that was the worst part this was by far the most worst experience I’ve ever had I will never ever again be staying at this hotel. I showed them the picture and weren’t even surprised.

Room was scorching hot. Microwave didnt work. Asked for a replacement or to be fix but never showed up to repair it. Had to warm food up at gas stations. Tub filled with rust. Leak in ceiling where my clothes got soaked. Someone came into my room and turned off the ac unit. Room temp was 89°. Only one washer and dryer worked.

I stayed there almost two weeks ago. We were charged twice for our weekend stay and I have tried to make contact with the hotel via phone and email and the problem is still not solved. I'm very disappointed and I want my money back

The manager barged into my room accusing me of smoking a cig, I haven’t smoked since 2015.

Room they originally gave us was dirty including shower...ac didn't work..after they changed us rooms it was way better

Not a place were going back to.

Property under remodeling. This would have been nice to know before booking.

The sink fixture was loose, and the sink water pressure was not good at all. The shower water pressure was a little bit better than a lot of other places, but still not great. Those are pretty much my only negatives. The AC was cold, the bed was comfortable. Over all a good stay.

Room was very clean and lots of room.

I need reimbursement, I had a reservation and they didn’t honor it, in fact they say, you pay expedia not to us so take it to them and I had to pay to them again.

The deposit that was charged to my credit card, that I was not given notice prior to my room charge. I'm not happy with that.

Excellent room! Clean. Cozy. Quiet. Smelled very fresh. 1st floor is under renovation so theyre clearly improving. We will be back!

No

Nice

Roaches in room

Had to go to different hotel. They had no computer

Excelent

Room needs alot of repairs and general cleaning

Yes

This property is being refurbished as we speak. As with so many hotels these days, they are ripping out the carpet and replacing with vinyl "wood" planks. I prefer the carpet. Nevertheless, this property is very convenient, clean, quiet on the back side, good ac, hot water, good tv, friendly staff, comfortable mattress.

Room just remodeled but still needs more to improve. Tub needs to be replaced and tub faucet needs to be replaced, very hard to adjust water temperature.

The female clerk called me about two minutes after I booked the room stating that they were overbooked and I wouldn’t be able to stay at the hotel and supposedly refunded me but haven’t received any confirmation on that yet also she wouldn’t give me number to corporate or let me speak to a manager and didn’t give her name

Bad

The kitchen was fully stocked The fan between rooms was broken so no ac cold get to the bed room and the ac leaked water all over the floor the bathroom floor was slick and the tub was slimmy and the bed as broke down in the middle

The fan between rooms was broken so no ac cold get to the bed room and the ac leaked water all over the floor the bathroom floor was slick and the tub was slimmy and the bed as broke down in the middle

The deposit that was charged to my credit card, that I was not given notice prior to my room charge. I'm not happy with that.

However, they are currently undergoing renovation, and the old rooms really need attention. We saw a few roaches, but they came and sprayed, which helped. Our biggest issue was there was minimal air conditioning in the bedroom. We had a suite with a separate bedroom, and rather than having an air conditioner or even a fan, there was a dinner plate size hole covered by a vent where the AC was just supposed to waft in from the other room. It was in the 100s in San Antonio, so it was insufficient to keep that room cool.

I really liked staying here its located by the highway, and had a great pool, however the property is currently under renovations(we could not hear the noise) and there was signs that local unhoused people are a nuisance. We had no breakin to our vehicle but they were digging out trash and down the street there people sleeping on sidewalks.

We liked our room and the pool area was nice. I didn't like that their wasn't enough towels available for our room.

We liked our room and the pool area was nice. I didn't like that their wasn't enough towels available for our room.

Didn’t have the room I reserved and end up staying in a smaller room and having to buy an air mattress

There is no AC in in 1 bedroom suites. Just a small hole with a fan trying to circulate the air. Tub was rusty and there is a $200 deposit if you live in town and are just wanting to get out of the house for a night but overall the rooms are very clean.

When we stayed they didn’t have the pull out couch and the threw the sheets in the closet like they were dirty. They were still going through renovations throughout the hotel. We tried to request another room that had another bed for my mother and sister since the pull out couches weren’t pull out couches. I request to get into another room that had another bed for the inconvenience. They denied because all the rooms were booked for the night. I came back down to ask for some more blankets for the floor but the front desk told me that they had a room available. They moved us that night to another room and we stayed there. Around the afternoon we were done taking showers they had a leak in the bathroom by the vent that needed to get treated and we were told that we would have to move again. The maintenance came in and fixed it and told us that we would be able to stay in the room. Overall I just wouldn’t recommend coming or staying with family when the place is going through full renovations… they mentioned a 200 dollar fee if we broke or took anything so I had to take a picture of the lamp cover missing just in case because we didn’t take anything.

I wish I would have known that the property had renovations going on. We arrived pretty late at night. Front desk person was very sweet but she was sitting at her desk with no AC. She assured us the unit in the rooms were working. Which they were. Halls were so dark to get to out room, elevator ride was horrible. To top it off we did leave to grab a bit to eat when we got back there were people doing drugs on the side of the building. Mind you we did have a child with us as well. Please check the ratings before booking a room.

The room is a good size with small kitchen Roaches and mice. No towels, and hygiene products empty

Roaches and mice. No towels, and hygiene products empty

the room door broken we wait 3 hours in the gym area

First room we got smelled like mold and had visual mold all over fixtures. Contacted hotels.com & front desk and they did move us to a new room where the mold smell wasn't as bad but still had mold present but not as bad... that room microwave didnt work but they did get us a mini small one to use... lots of broken and stained things... the tub had rust all in it on the tub and walls... carpet stained... stove took forever to heat up and actually cook with and we paid for kitchenette. was not happy with the quality for what we paid and would not go back. not staff's fault... the place is outdated and needs to be completely gutted and redone

There is a noticeable moldy odor throughout the hotel and in the room, making it very difficult to sleep.

Wasn’t able to do the stay as they had over booked the hotel even when we booked two weeks in advance Hotel was over booked and wasn’t able to accommodate us even tho we booked two weeks prior

The property was safe.

Wasn’t able to do the stay as they had over booked the hotel even when we booked two weeks in advance Hotel was over booked and wasn’t able to accommodate us even tho we booked two weeks prior

This was the worst hotel

Hotel was dirty, and smelly room was not very clean. Tub was covered in rust underneath kitchen sink was a bucket collecting water and smelled horrible on the back of the bathroom door was a T-shirt from a prior stay of someone else. Do not recommend this hotel whatsoever.

Not the perfect experience, but extremely close. Facility is under remodel so there was a lot of clutter with furniture crates coming and going, and the pass fan didn't work, but staff was super friendly, courteous, and professional and accommodated all our concerns including a swivel fan for the bedroom.

Staff took long to check us in. Room keys werent programmed correctly. I had to go back downstairs to fix them and it made us late to our event. Hallways were hot and musky. Very musky. Reaked of bleach everywhere. Parking was tight.

The room was clean and spacious! Went through 5 rooms before we got put in the correct one and also kept having lock problems.

Staff took long to check us in. Room keys werent programmed correctly. I had to go back downstairs to fix them and it made us late to our event. Hallways were hot and musky. Very musky. Reaked of bleach everywhere. Parking was tight.

The room was clean and spacious! Went through 5 rooms before we got put in the correct one and also kept having lock problems.

It was great friendly staff and clean

I’ve stayed here multiple times. This time was by far the worst. I love the location of this hotel. The room was very warm despite our thermostat being on 60. The soap dispenser was empty. Room smelled musky.

The only issue we had was that I had booked a suite, bed with a sofa bed. When it was time for bed we went to set up the sofa couch, no bed, just a regular couch, we call down they were trying to charge us for a roll out bed. We fought to get moved into a different room since it is what I initially paid for.

It was very clean and staff was very friendly

This property seriously needs to be updated. Had to get a chair for the desk. There was no ice machine and the freezer only had 1 ice tray. So no water jug for the first two days, it took that long to get enough ice. I love Candlewood Inns and Suites. But this one, this one needs some help.

Good

The hotel smells bad, my rooms too. The elevator was not working. The check in process was super slow.

I had Lysol and wipes and had to clean it myself. The next day I had to explain this in order to get my room cleaned because they said we didn’t get a room clean with a two night stay but after explaining all this and they looked at some notes, I got it cleaned the next day at 5:00 pm! I’ll never stay here again, this was always my favorite place but this was not a good experience at all. It needs updating too, things are really stained we put a towel on the recliner just to sit because it was so dirty. Very dissatisfied!

Finally got checked in only to walk to a broken elevator elevator button. We took the staircase which had an emergency exit with no alarm and the hodge was broken in half! The door was wide open! We enter the room, only to find out there is a dirty towel that’s hanging off the faucet. Dry btw, brown smudges around. Mold on the caulked walls, rotted wood floor under sink, oil splattered all over the kitchen wall, over head light not workin not vacuumed, q-tip behind dresser, the shutters were screwed inyo ceiling and flew off when we tried closing the m. This was unprofessional, unpleasant, and the most disgusting place we have ever stayed in. I want a refund

They screwed up our reservation. I spent the better part of the week on the phone with hotel management. The worst experience I've had in the 25 years that I've been traveling for work.

The employee that checked me in charged me twice the $75 deposit fee. The entrance door was squeaky, the toiled bowl was black around the rim, the refrigerator was loud, the bathtub needs to have caulking around it was rusty. Horrible

I don't like this property because of the fact that I paid for two nights and they made me and my child leave in the morning because on there and they didn't have the ticket number

Excellent

The door doesn’t work. The heater doesn’t work.etc……

This place refused to refund me my money. They told me they couldn't refund me because the manager was never there. Their elevators were not working, we had someone with a wheelchair. They told me they couldn't refund because I had reserved through hotels.com. I called hotels.com and they also informed me that they could get ahold of any managers. Super bad management. I wouldn't trust. I had to reserved in another place and and was down. $150 for a one night stay. I am very upset.

Manager and staff at the property were so kind

Everything was very good

Great hotel They had me with the Dove products and free coffee

needs renovation

Older and worn room. Staff was excellent.

The property was old, smelled of smoke and wet dog and was very humid and damp inside the rooms. The carpet was damp and sticky and the tub was rusted. This was thebworst hotel I wcer stayed in. The only pro was that the staff was kind and the window opened.

The staff was friendly and helpful. The ability to use the washers and dryers for free was wonderful and a surprise bonus! The property is currently under renovations which will be great once completed. There is a foul smell in some areas. The first room we were given had a terrible stench. I am not one to complain and attempted to make it work. I even opened the windows to air it out, but it did not help. There were stains on the carpet and the room in general seemed to be one of the ones that needed renovations badly along with the smell of the entire 2nd floor. The second room on the third floor was much better! The pool area was okay, but my family and I couldn't fully enjoy. This hotel seems to be a property that is housing many male contract workers. Our first day there, we took the kids down to enjoy the pool after all the traveling we had done in the car. There were men there staring at us the entire time. As a woman and mother, I did not feel comfortable at all. Later we realized the men would all gather there to hang out after work daily. We did not return to the pool area the rest of our time there. I would not return to this location again.

They need to remodel horrible tub

It was ok. Place was not in the best condition .

Convenient and clean. No issues at all.

First thing, when I walked into the lobby to check in, the 2 ladies at the front did not acknowledge me. They both just looked up and stared at me. I was stunned by this reception. Then next thing is the smell. It smelled like mold and got worse as we got to rhe elevate and as we open the room door I was over it. I didn't enter the room.

The staff is very friendly! But, this property needs some TLC. The first room the tv didn’t work. The second room the refrigerator didn’t work. The 3rd room was ok… although a little tired and worn out.

The furniture was dirty and there were cans in or room when we first arrived. Worse part…our room door was open when we arrived! Not staying in this hotel ever again!

This is the worst hotel we have ever stayed at...all around a un pleasant experience

Safe parking lots

It was located perfectly next to my venue.

The girl upfront gave us cards that would not open the door had to walk back again to get a new set of cards still had trouble getting the door to open. Girl was nice just when you’re traveling and are so tired all you want to do is get to your room and rest not have to walk back and fourth to the front desk from the third floor.

First of all some of the rooms are infested with dog fleas! The elevator broke! The floor was sticky and slippery probably because they do not mop properly.The whole Hotel has a bad dog odor. Saw a lot of mold all over. I will not stay here again even if they would give it too me for free. I’m still itching from the flea bites I got last night. All they told me was so sorry for the inconvenience. That they would fumigate.

The worst hotel I’ve stayed at. There was a hand print smudged on the bathroom wall all the walls were dirty. The tub was disgusting. The cleaning crew talked all freaking night and were loud we couldn’t sleep.

Staff and quietness.

Old needs to be renewed. Couldn’t get tv to work. Staff couldn’t solve problem.

The staff friendly, and the room for clean

Only think good so far was front desk lady was very nice and shopping center close by Not worth 134 what I paid and 75 deposit

It was decent for the price, the rooms were dated, and the mutltiple highways made it quite noisy. Free washer and dryers. Super comfortable beds. Like i said, decent for the price.

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The reservation made on Expedia was not found when we got to the hotel. Because we has a confirmation, the accomodaded us with a room for the duration, which was great, but to be told you dont have a reservation is a little unnerving. Other than that, our stay was wonderful. The bed was the best i have slept in at a hotel in years! I need this bed at home! I forgot to ask before i left, but i wanted to check the type of mattress, lol. I have back issues, and drive for 6 hours to get there, so the bed was a HUGE first impression! Our room, as well as the hotel were clean and tidy. The staff were all respectful and accommodating, ensuring we had everything we needed for our stay. I love that they have a room with items you can borrow, such as games, appliances, and such; makes for a better stay if you dont have to go buy a waffle maker or toaster oven! I would gladly stay again the next time i am in Corpus Christi!

Had to cancel within 10 minutes of being there. Reeked of mildew, horrible customer service, trash all over the place, no lighting whatsoever in the hallways and in the room they gave me. Felt like a horror film. The A/C unit didn’t work, tv hung crooked, cabinets and drawers were all messed up, the tub/shower was horrifying, smelt like mildew had taken over the room, went down to let the front desk know and she never looked up from whatever she was doing. Didn’t care one bit I guess. So I canceled and all she had to say was “you will be charged for one night” I said ok and left. I will NEVER stay at this location or ANY Candlewood property for that matter again. First time customer by the way. Hopefully others don’t have the same experience.

For an IHG property I expected a ton more. The carpet had missing pieces and massive stains. The elevator smelled of mold. The bathtub was rusted all over and the floor of the tub was so worn out(did not shower because of this). Fridge in room had stains on the outside. There was a clear plastic elastic ties on the smaller alarm. Have pics if anyone wants to see. Complete disaster. Left after first night of two.

Caution when staying at this location...

Was good

Good place to stay

It’s ok.

concierge was sweet and super helpful. free coffee was great.

No air conditioning on the third floor. Staff rude, unfriendly, and unprofessional. The girl told me I was on the 3rd floor, I get to the room and the keys don't work. I go back down dripping with sweat and I was told "I'm sorry, you are on the 1st floor. " After wandering around for 10 minutes trying to find my room with NO assistance from the front desk girl I get to my room and it smells like mold and mildew. It's supposed to be a suit yet there was no couch, just 1 recliner and 1 hard chair with torn vinyl seat cover. Then, when I kicked off my shoes, I discovered that the carpet was wet in multiple spots which explained the mold smells. I called the front desk to request a different room and was told the only available room was on the 3rd floor. Needless to say I requested a refund. I had to fight for it but I got it. Will never EVER even consider staying at one of these hotels again. Stay at the Hampton.

I pay everything through Expedia, but I got charge again by the hotel Candlewood , so I ended up paying way more.

We chose this hotel because it was pet friendly but the only area they had to walk your dog was a 4’ x 20’ area with no other grass. The elevator was not by the front but down the hallway and we were at the other end and there was no air conditioning in the hallway and it was 100 degrees. The carpet in our room was very badly stained the ac in the room would cool down the room then it would get really warm then cool down again all night. But what really made me mad was our reservation was for 3 adults and 1 children but there was only 3 towels so I went to the front desk to ask for 1 more towel and they said I had to bring down a dirty towel before I could get 1 more towel, unbelievable and unacceptable

Overall the hotel was good.

The toilet did not work properly and there was rust in the tub duebto the humidity, no vent.

Great service

Beds were comfortable. Room and kitchen clean. Staff very nice and helpful.

We had a reservation for a one bedroom suite with a sofa bed. Upon checking in and going to the room there was not a sofa bed in our room. Going down to front desk the clerk was cleaning the pens and I let her know we did not have what we reserved and while she made NO eye contact with me simply said that’s all we have we are booked. So basically the extremely poor customer service coupled with making a reservation that do not keep makes this my worst ever experience at a hotel. Perhaps it would have been more bearable had the clerk acted like she cared.

AC didn’t work . They have no maintenance on site . Desk clerk rude and unprofessional. Don’t go there

Linoleum floor was oily, dirty, and slippery.an 0