Hampton Inn & Suites Colleyville DFW Airport West

Very clean and well maintained but did charge a parking fee. Never had that done before ....Not much just a little over $4 nut still. Just another way to pickup a few more bucks.....

Very good

All was nice. Loved the breakfast. The lady there was so nice. Good location. Very clean rooms. Staff were nice.

Great location, near restaurants.

The staff was rude. The elevator was broken, the pool out of order and our refrigerator did not work. Staff harassed us after we made a complaint after 10pm by calling 3 times in a row. Have stayed at this location several times but won’t again.

We checked in on Friday and they put us on the 5th floor. One elevator was not working. On Saturday morning the other elevator stopped working for the duration of our stay. We had to go up and down 5 flights of stairs. Not so bad unless you are a disabled vet and have a disabled son. The worst part was that the staff was uncaring and rude. They did not want to help anyone or offer any assistance. If it was not for the guests, the elderly and others with disabilities would be stuck. I will give a thumbs up to the custodial staff, they were kind and tried to be helpful.

Will definitely stay again!

I had a great stay here! Super comfortable beds and felt safe the entire time! Great breakfast for the kids!

Enjoyed our stay with the family.

Exceptional

Was a good location if flying out on a red eye

Place was very clean (black light verified 😉) the wallpaper was a bit wrinkly I'm assuming maybe water damage but really it wasn't terrible. Bed was comfy!

Nice Nothing

Nice Nothing

Exceptional

Exceptional

Clean room staff was friendly a good Breakfast price was fair

Very spacious room and very clean.

Room was great and clean. Love that parking is free. Stay super kind and quick! Would definitely stay here again.

Very clean, very friendly.

Very clean, very friendly.

Clean and comfortable The only thing was the sign out front is hidden and makes it hard to find the driveway.

Clean and comfortable The only thing was the sign out front is hidden and makes it hard to find the driveway.

Fire alarm went off at 4:20 am false alarm

Fire alarm went off at 4:20 am false alarm

Very good

Very nice place however there was no mention of have to pay for parking apart from the reservation.

Staff was friendly

I’ll never stay at a Hampton again …

I’ll never stay at a Hampton again …

Parking in rear only

The room was clean and cold! Parking was easy. Breakfast was great. After driving many miles and arriving very late at night, the hotel was not busy at all, but was asked to wait several minutes while the desk clerk was finishing whatever she was doing on her cell phone. Common areas in the hotel were hot!

The room was clean and cold! Parking was easy. Breakfast was great. After driving many miles and arriving very late at night, the hotel was not busy at all, but was asked to wait several minutes while the desk clerk was finishing whatever she was doing on her cell phone. Common areas in the hotel were hot!

No safe in the room

the breakfast and the morning staff

We really enjoyed this hotel - Nice area, felt safe - room is nice and spacious for traveling with kids.

$25 per day charge for”incidentals” was added to check in. Didn’t refund the total amount even though there were no “incidentals”. Parking fee was not mentioned in reservation. Shower was moldy and dirty. Air conditioner smelled musty. Pillows totally flat. This is a dump.

The rooms are always clean

Everything was conveniently located close to the hotel!

Well kept hotel

Cons-Both treadmills were not working, large roach heading toward the dining area (to be fair, he could have come through the sliding front door but I made sure he didn't go further)

The Hotel was very close to everything we wanted to do.

It was well-priced.

Great stay! This is my go to hotel when in the area. Super nice, clean and very comfortable beds! Great breakfast and professional friendly staff. Lots of eating and shopping options nearby!

Our 2 night stay at the Hampton Inn was average. The hotel was clean and looked fairly new and well-kept. The front desk staff were not the most helpful or friendly. We aren’t hard to please but they were far from what you expect. We asked about an exit at the rear of the hotel and not much information was given. No mention of “breakfast begins at 6, your room number is 500, etc etc” the breakfast was mediocre and we aren’t food snobs. No soap in the shower and limited number of towels. Hopefully, our next visit will be better.

The facility was very nice, clean and fresh. The continental breakfast was a little on the low selection side but otherwise the place was very nice.

At checkin the receptionist was unengaged, borderline rude. Regarding the property, seems ridiculous they charge an extra parking fee, I have never stayed at a hotel that charges extra for guests to use their parking lot.

I liked friendly staff and the 100% cotton sheets

The room needed some maintenance. We asked for a working alarm clock but never received.

We had a great overnight stay, room was clean, employees pleasant and helpful with a good breakfast. Parking was a little odd as it was mainly behind building with a long walk to elevator but other than that great layout.

We stay here monthly, visiting family and we have never been disappointed by staff, breakfast or amenities. Hampton makes traveling easy.

Everything was as good or better than expected.

Great place to stay.

Office staff was nice! It was very clean would stay again!

All is as expected except for parking being so limited. Good stay and would go back again

The breakfast was ok, eggs were not very hot and the coffee did not taste the same on the second day. I can understand not fully cleaning the room two days in a row but there shunould have been hand soap in the room and towels should have been replenished on a daily basis. We like staying at Hampton Inns when we travel but this one needs more attention to detail.

Everything in bathroom was loose. Water faucets. Towel holders fell off wall.

Good. Clean

Hotels was very nice and clean. Breakfast had good options.

Great hotel, staff and amenities. The hotel rooms are modern and super clean. Ample and safe parking. There is a $4.00 parking fee which wasn't disclosed in my reservation.

We’ve stayed at this hotel many times but this was the first time we were charged for parking. Parking fee is unadvertised on website. It’s not until you check in that you’re notified.

Surprised by a parking fee that was not disclosed when I booked the stay with Hotels.com

It’s because they CAN. Good riddance

Nice size clean pool, has an accessible lift. Workout room had standard fare, was well maintained.

Pool was shut down. Treadmill nonfunctional and coffee was cold in the plastic urns. The room was clean and spacious.. parking charge $4/day is unreasonable and the $25 deposit is refundable if no damage. We had none so hope it is returned within 24 hrs.

1. Expedia said the price quoted was all inclusive, but I was additionally charged for parking. 2. On Expedia’s website, I made a request that I would be a late arrival and would like late check out. Obviously this request didn’t make it to hotel, and they said they couldn’t because we’re swamped and that booked thru 3rd party.

Staff were friendly and helpful, room was great and clean! Beds are so comfortable and we had a great stay!

The hotel looked nice enough, but there was only one elevator working, the pool was overly chlorinated and looked dirty, breakfast was not served due to an issue they had causing all of us to delay our trip and find food elsewhere, and staff were not able to do much about any of the issues.

The room was fine. The staff was very courteous and friendly.

Room, amenities, and something else

Room was clean, great location, and there was an indoor pool.

Yes the rooms was super clean great job on cleaning staff

The breakfast was great. The coffee was really good. The room was very clean but bedspread looked worn and the room could have used another chair.

Friendly staff

Quick check in, clean room, friendly staff

Clean room, professional staff, everything was just as we expected with only one annoying issue… The fitted sheet kept coming off of the mattress. It was bothersome and made sleeping a little more difficult. Other than that, our visit was great.

Clean Room, nice breakfast and good access to highway.

The room was clean. Staff was friendly. There was plenty of food at the continental breakfast. The only downside was one of the two elevators was out of commission the whole time and we were on the 5 th floor

clean room, friendly staff, and we felt safe with our family.

Everything cleaned and ready room temperature great

Staff were nice and accommodating

Clean room

Yes

Great location in Colleyville just off Highway 121.

Erick at front desk is awesome! No excuse for the Elevator to be broken and out of service for the 4 different times I’ve stayed there. Carpet is terrible thru out with large ruts. Difficult to pull the suitcases. Fix it!

Good stay and convenient location

Clean room and nice staff. I wish the would have come the second day to make the bed and gives us a few fresh towels

Nice people

Great location.

👍

hotel is showing its age. Walls paper thin with easy noise penetration. One of 2 elevators out of service. Both tread mills out of service. Decor dated.

Not fair to pay to parking.

The only issue I had was someone charged $15 worth of "treats" from the convenience area to my room. It was no one from my room and I didn't receive a copy of the hotel bill. I didn't know about the charge until the payment cleared by bank account. Unfortunately, apparently there is no way to dispute this charge. Perhaps if something is to be charged to a room there is some form of verification to be presented.

The room was clean and the staff was fine except for the fact that no one told us we would be charged for parking. This is wrong! When we called we were told that we should have read it on your website. Very underhanded!

Fix the broken elevator that has been broken the last 3 stays @5 months. Very inconvenient for your guests!!

Expedia is the problem. They should make rescheduling and cancellation same as booking with hotel mill never book with them again.

Plenty of food, staff was very friendly and beds were really comfortable.

Clean, comfy room.

Feels like a 2nd home as much as we travel to the metroplex. It's close to our son's home. Convenient. Comfortable and peaceful environment. Great coffee. Good breakfast options. Indoor pool that has towels in the pool area. Secure and safe neighborhood.

Extremely comfortable. Have had multiple stays and it feels like a 2nd home when we come and visit our kiddos and grandkiddos.

Room was clean, the staff was nice.

Everything was good. Great experience.

Ok

Place was very clean and nice. Breakfast was good but heater didn't work and all the machines in the gym were broken.

Didn't make the breakfast,the AC kept the room cold

N/A

Everything was cool

Clean room, courteous staff.

Wonderful staff! Beds are amazing. Breakfast is meh, but good enough.

Front desk was welcoming and extremely helpful at such a late hour.

Lobby renovations made it a bit noisy during the day. One way road access and surrounding fence make driving and calling rides a hassle. The staff is great though.

Very pleasant place to stay. I enjoyed it!!!

It was alittle weird by each door on our floor the carpet was messed up and looked like black and moldy , then we had a team mates room who was covered in black mold, they had to change rooms. So I’m sure y’all are working on getting that fixed. Other than that making us alittle concerned, for sure. We were pleased :)

The property was ok.. The lobby was getting fixed. The only had one elevator working. The floor was not not even. So anyone can trip. I don’t think I would come back.

Horrible service

Clean and comfortable rooms. Breakfast offered in the morning was an added bonus, with plenty of options to pick from. Staff was friendly and helpful.

Meh

Everything about the people running the hotel was excellent! The building itself was a little run-down with 1 out of two elevators broken for our entire 5 week stay. The other elevator was inoperative several times, and our room was on the 5th floor. The indoor pool is 3 feet deep and greenish... I wouldn't let my children in it. Other than those two items, I would give 5 stars.

Gvbb

Not the best breakfast but good enough. Staff is very attentive and supportive.