Hampton Inn by Hilton Ciudad Juárez
About Hampton Inn by Hilton Ciudad Juárez
Offering a convenient location near Bermudez Industrial Park and only moments from the United States-Mexico border, this hotel features comfortable accommodations and a free hot breakfast. Historic streets, 19th century buildings and numerous museums are located a short distance from the Hampton Inn Ciudad Juarez. The American Consulate as well as restaurants and shopping areas are also only minutes away. With free high-speed internet access and an outdoor pool, every stay at the Ciudad Juarez Hampton Inn is sure to be pleasant. Guests can also take advantage of the on-site fitness center, in-room coffee makers and the modern business center.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
Reviews
Guests generally express satisfaction with the hotel's cleanliness, breakfast, and staff friendliness. However, there are recurring complaints about issues with room amenities such as towels, air conditioning, and shower drainage. Some guests also express dissatisfaction with the hotel's pricing and billing practices.
- Cleanliness
- Good breakfast
- Issues with room amenities
- Pricing and billing concerns
- 3.5/5
Good Breakfast, but ran out of food. The other locations in the US are fully stocked till closing breakfast down.
- 4/5
Location and the parking guard Air conditioner very noisy !
- 4/5
The beds super comfy. The AC in our rooms and the breakfast was a little off
- 3.5/5
cleanliness, helpfulness from staff
- 5/5
Excellent place, EV chargers works accordingly, thank you so much for your friendly service Street noise
- 4.5/5
Good location Really comfortable
- 5/5
Nice and clean Top of the line
- 2.5/5
Shower was leaking water into the bathroom. The club next door was loud until 145am and the AC had musky smell
- 5/5
The location was perfect. The hotel has complimentary transportation to the wedding. Breakfast was very good too.
- 1/5
During my recent stay, I was very disappointed with the overall experience. There was no air conditioning throughout the property, including the lobby, hallways, restaurant, and, unfortunately, in the first room we were assigned. We checked in at 3 PM with the outside temperature at 101°, and the room felt more like a sauna than a hotel room. I immediately informed the front desk about the issue, but I couldn’t stay to ensure it was resolved as I had wedding preparations and errands to complete. When I returned later, the staff assured me the problem had been taken care of. However, when I headed upstairs, I discovered the elevators were out of service. After climbing five flights of stairs, I opened the door to my room only to be met again with overwhelming heat and humidity. At that point, I returned to the lobby and requested a new room. While I chose to remain calm and polite—especially given the stress of my wedding—I felt extremely let down. This was my first time ever writing a public review, and it’s unfortunate that it has to be a negative one. Hospitality is about more than just providing a room; it’s about creating an environment where guests feel comfortable and cared for. Simple gestures such as a warm greeting at check-in, asking about the purpose of the stay, offering assistance with heavy bags, and promptly resolving issues can make all the difference. Unfortunately, these elements were missing, and I did not feel that the level of service matched the price I paid.
- 4.5/5
There weren't towels on my room
- 4.5/5
The pool is nice and the gym is complete. Loud neighbors, the room I was checked in is next to a bar, so from Thursday to Saturday it was LOUD until past 2 am.
- 4.5/5
The room ok and location Water Off saturday morning and Sunday morning ? and why do they need to knock doors in the morning, I will never understand that….. POOR wifi - a hotel rhis category is unforgivable
- 4.5/5
rooms, pool & breakfast.
- 3/5
breakfast...
- 4/5
Location is good House keeping is not the same level day by day.
- 5/5
nice place i will use it again
- 5/5
Yes
- 4/5
Location Everyday same breakfast
- 4.5/5
Location No restaurante for dinner