Microtel Inn by Wyndham Ciudad Juarez/By US Consulate

Staff knocking the door early win check out is at 12

The breakfast was great really good. There was 2 young man working Saturday at breakfast that were so nice great customer service. Sunday there was only one of the young man and a lady and he was still very kind the lady was ok

The room was comfortable and clean ,breakfast was also included tlocation its near everithing you need for you stay! N/a

People talking in front of the office till late night, we had a room on the first floor next to the office, we could hear them talk , im guessing they must have been talk to loud .

It was very nice and clean You have to check out at 12 noon no matter the time you came in. My case checked in at 2:30 expecting to check out at 2:30 (24 hrs stay for what I paid) but no.

No hot water

Huele a humedad necesita alfombras nuevas y reparación techo todo el tiempo que estuve hubo una gotera de agua y mal olor nunca se fue

The staff was great very nice and helpful. Always understanding and willing to help and acomodate our needs. The elevators kept breaking down, the room was dirty, it smelled funny and the breakfast was always the same options

The 4th floor had a musty smell to it. The room smelled like a sewer.

The staff was great. The cleaning lady Claudia was amazing and attentive. And the front desk girl Abril were both amazing. Ill be brief to not make it whole story. The shower had pressure, the sink would clog, the toilet has a horrible squeaking sound after you flush it for the next 30 minutes, you have to close the bathroom door to be able to sleep at night and not hear it. The shower clogs and creates a huge puddle that it's disgusting and you have to wear sandals in there or slippers. The carpet is filthy and full of stains and hair from other people. The windows are extremely dirty and it's hard to even look out up. It's like they've never been cleaned, it's even broken and repaired with tape. The AC unit works fine but has a really loud noise. And the elevator broke for about day and a half and staying on the 4th floor was not fun coming up the stairs.. and on another location the water was shut off for about 8 hours. I would normally say you get what you pay for, however we did pay about $100 a day to stay here and for Mexico standards that is a bit High. I regret not looking into other hotels but this is why I am making this post so people don't make the same mistake. This hotel room is worth $50 at best. Other than Claudia and Abril this experience has been horrible for the last 14 days we stayed here. We would have left day one but we were forced to stay with the no cancellation policy that they have if you order through booking.com Do what this information as you may I have plenty of more videos if you need more proof. Unfortunately I am not able to post videos just pictures. The staff is great and this will be a great hotel that they fixed everything and didn't wait until something broke to fix it.

The location was great. The employees were excellent and very friendly and helpful. Susana, the front desk manager was wonderful and extremely friendly and helpful. The couch was the most uncomfortable couch I have ever sat on. The air conditioner was very loud and too close to the bed so the cold air blows directly on you in bed. There were no drinking glasses in the room. The rooms and hallways badly needed a facelift and remodeling. The breakfast was virtually the same every day and after several days we had breakfast out. The bath towels were very old and rough not soft, absorbent, and fluffy. There were no washcloths furnished and there was only plastic pump bottles for body soap. The water pressure in the bathroom sink was very low and not good for anything. In short, they have a great staff who try very hard but they need to be given more to work with.

Confortable and super close to the USA CONSULADO

The room smelled like urine. The elevator did not work for a while. Only one person there cared about that was happing. The next day we finally got moved to another room on the 1st floor.

very clean property, and nice staff! n/a

I got there on July 23 and was there till August 6. Staff worked with me on adding more days online and not having to be moving around. Complimentary Breakfast and everything walking distance

So this property is good if you wanna be close to the US consulate and the shopping centers Unfortunately, the cleanliness of this hotel was a major disappointment. The room was extremely dusty, to the point that I was dealing with nose congestion during my stay. The carpets were especially bad—they looked extremely old and like they had not been properly deep-cleaned in years. The housekeeping staff did change the bed sheets every day, which I appreciated, but beyond that, the room did not feel thoroughly cleaned. Dust and the condition of the carpets made the entire room feel dirty and poorly maintained. For a hotel, cleanliness should be one of the most basic expectations. Replacing the sheets is not enough when the carpets and the rest of the room clearly need a serious deep cleaning and better maintenance. I hope management addresses this because it had a major impact on the comfort of my stay.

The breakfast was delicious

Nothing They charged me more than what I was told.

Great location. Just one elevator due to constructions. Breakfast lacked in options. Had no meat option. Smallest selection of breakfast that I have seen at a hotel for the price paid.

Great location, the food was ok. I really liked the rooms, plenty of room and they had everything we needed. Nothing in particular, everything was fine.