Hotel Dunas

The 2 gentleman helped even though I didn't speak Spanish

The 2 gentleman helped even though I didn't speak Spanish

Absolutely nothing Everything was terrible

Excellent location, the hotel staff were very helpful from the front desk, the driver, the cleaning ladies. And the breakfast area the ladies were amazing, always helpful with a smile on their faces and a few jokes. Making it a better morning. Thank you ladies. Wish they would offer a zoo ride

Excellent location, the hotel staff were very helpful from the front desk, the driver, the cleaning ladies. And the breakfast area the ladies were amazing, always helpful with a smile on their faces and a few jokes. Making it a better morning. Thank you ladies. Wish they would offer a zoo ride

The only thing is the food its always the same thing.

I liked everything it just needs windows in the smaller rooms.

Location was perfect! We really enjoyed our stay there and staff was super friendly! No answer

Location was perfect! We really enjoyed our stay there and staff was super friendly! No answer

There's not much to do in the area, but the hotel was nice.

There's not much to do in the area, but the hotel was nice.

All staff were great people and very helpful.

Air conditioning Fridge Clean Breakfast Check in time Morning shift staff No pool

Air conditioning Fridge Clean Breakfast Check in time Morning shift staff No pool

Nos gustó que limpian todos los días y el staff muy servicial El aire acondicionado no enfriaba y pasamos 2 noches de calor

Nos gustó que limpian todos los días y el staff muy servicial El aire acondicionado no enfriaba y pasamos 2 noches de calor

It is kept very clean Breakfast is done too Early

It is kept very clean Breakfast is done too Early

El bano estava sucio olia mucho a orina.

The thing that I did not like was the repetitive breakfast.

Location No microwave, no iron. Price was too high. They didn’t even change the bed sheets. We found hair and dirt in the bathroom.

Location No microwave, no iron. Price was too high. They didn’t even change the bed sheets. We found hair and dirt in the bathroom.

The property is in an excellent location, close to the American consulate, shopping and restaurants . The place is very clean. Housekeeping was excellent and so was security. When we first arrived they had excellent staff but they slowly started to disappear. It was left with staff trusts looked like they wanted to be elsewhere. They first few days they offered free laundry services but then switched to only offering a ride to the laundry mat.

While I was waiting for my Visa I needed an extra day and my original hotel was booked so I moved in to this hotel for just 1 day. This hotel is close to all the consulate important appointment locations and like 2min walk to where you pick up the Visa. The room is nice theres a bed, a desk, a tv, and a restroom. I like their shower. The included breakfast was good. I also like the lobby they have a lot of space and table and there is also some seat outside by the door. I felt safe because they had a security person inside and outside the hotel and they lock the front doors after 7pm. You will have to use the back door and go around but there is a security guy there and any car that has to get in the property has to go through them. They have a restaurant there too which is buffet style. You can eat there or take it to your room. I tried the dinner and it was about 20 bucks, I filled up a to go container with food and a smaller one with fruit. It was worth it. The people there were extremely nice and I felt welcome. Right across this hotel there Omnibus they can take you to get the Visa Stamp and cross you to el paso. It was only like 240 pesos. The bad things about this hotel and keep in mind I was only there 1 night. The room did not have a mini fridge this was my biggest issue. The room echo and I could hear people from the lobby. Also in the hallway you can hear the tv in my room without any issues. The toilet didnt have a strong flush and I had to re flush everytime even for just pee. There was a storm that night and the power went off for like 2 min but the AC stop working. Not sure when it started working again because I went to sleep. There is no closet they have a cloth rack stand instead. There were no window so there is no outside view. The room felt isolated. I think carpet will make the room feel better and maybe reduce all the sound echoing.

Don’t fix laundry, rusty blocked shower head, smells like drain, and lot of smoking by outside workers that stay there and penetrates the room. No fridge/micro

Don’t fix laundry, rusty blocked shower head, smells like drain, and lot of smoking by outside workers that stay there and penetrates the room. No fridge/micro

Everything about this place was great. Right next to US Embasy and where you need to go to do your medical exam and fingerprints. Great location. Great stay, will recommend.

It was very close to the consulate. The cooking and cleaning staff were very nice. Aside from cooking and cleaning staff. The rest of the staff wasn’t much help. I don’t know who may have ordered to do the things they did but we all noticed. They were indirectly rude (example: turning off lights to get you to leave a room) and not very helpful. Throughout the entire stay the washing machines were inaccessible to ALL guests with the exception of specific guests. Who were given more priority to facility additions although all guests here all pay the same. Even with this issue no discounts were offered no vouchers or anything to mitigate the inconvenience. They offered a ride to washing machines but were too expensive considering washing clothes at the hotel should’ve come close to nothing after considering i would only have bought laundry supplies. Rather than the additional expense by going to the washing machines they offered a ride to just to have clean clothes. I repeat no compensation was offered, although the inconvenience may seem minor to some. After staying the better of 16 days it is a necessary one and expected since it was mentioned in the reservation package.

Such lovely staff and very close to clinics & CAS everything is walking distance

Very nice staff, very clean. Very safe location. That the laundry facilities were under repair and had to use off site laundry services.

I liked how it was close to everything & the breakfast was very good The girl who works in the breakfast area is very rude, she was rude to be like 2-3 times I stayed in the hotel for 5 days & she would either be rude to me or other guest. The guest would let her know she was being rude & once they would walk away or finish eating she would start making fun of them. The 2 other guys are spot on w customer service.

I like that there was mexican style continental breakfast available. Once in a while the bathroom had a smell from the pipes. Maybe that needs to be seen. Options for tea and juice could improve the experience.

Location.

walking distance to Consulate and medical exam buildings.

The staff at the hotel are excellent. They go beyond their way to assist you. Very kind. The facilities are clean and comfortable. The bonus is that they are next to the American Consulate, so if you need to do business there, it is perfect location. The area is very safe and there is a mall and restaurants two blocks away. Overall good hotel and location. The breakfast could be better. There is almost every day the same choices for buffet breakfast.

Friendly and helpful staff. Rooms were clean. A/C was too hot at times.

The basic rooms Bathroom door don't closed because they hit the bed

How close it's from everywhere I need to be

It’s very close to consulate, walking distance. Very good location. It didn’t have a chair or couch to sit in the room you had to go to the common areas.

Make sure you are booking the right room due to one side has windows and is open then they also have rooms on the other side in the bldg. with no windows college style all rooms do have bathrooms.