Hotel Dunas
About Hotel Dunas
Comfortable Accommodations Hotel Dunas Near Consulate in Ciudad Juárez offers air-conditioned rooms with private bathrooms, work desks, and free WiFi. Each room includes a TV, wardrobe, and free toiletries. Dining Experience Guests can enjoy a traditional restaurant serving Mexican cuisine for lunch. The on-site restaurant provides a warm breakfast with juice, fruits, and warm dishes. Convenient Facilities The hotel features a lounge, coffee shop, outdoor seating area, and free private parking. Additional services include a 24-hour front desk, daily housekeeping, tour desk, and luggage storage. Prime Location Located 3.7 mi from Abraham Gonzalez International Airport, the hotel is near attractions such as La Rodadora (3 mi) and Ciudad Juarez Cathedral (6.2 mi). Guests appreciate the friendly staff and convenient location.
Amenities
- 24-hour front desk
- Meeting space
- On-site dining
- Café / coffee shop
- Express check-in / check-out
- Self-service laundry
- Luggage storage
- In-room microwave
- Smoke-free property
- Elevator
Reviews
The hotel is generally praised for its cleanliness, comfort, and modern design. The staff is frequently commended for their friendliness and helpfulness. However, there are several complaints about the lack of amenities in the rooms, such as microwaves, coffee makers, and closets. There are also a few complaints about breakfast and water pressure.
- Cleanliness
- Comfortable beds
- Lack of amenities in rooms
- Breakfast issues
- 4.5/5
The staff was very nice. The girls that serve the breakfast are very helpful. And the lady's that clean are so sweet. Everyone there says hi when they see you. The only thing is the food its always the same thing.
- 5/5
Everyone very nice and respectful I liked everything it just needs windows in the smaller rooms.
- 5/5
Exceptional
- 5/5
Exceptional
- 3.5/5
There's not much to do in the area, but the hotel was nice.
- 5/5
Exceptional
- 5/5
All staff were great people and very helpful.
- 3.5/5
Air conditioning Fridge Clean Breakfast Check in time Morning shift staff No pool
- 5/5
All staff were great people and very helpful.
- 4.5/5
Nos gustó que limpian todos los días y el staff muy servicial El aire acondicionado no enfriaba y pasamos 2 noches de calor
- 5/5
It is kept very clean Breakfast is done too Early
- 2.5/5
El bano estava sucio olia mucho a orina.
- 5/5
Everyone was very nice. The thing that I did not like was the repetitive breakfast.
- 5/5
The thing that I did not like was the repetitive breakfast.
- 1.5/5
Location No microwave, no iron. Price was too high. They didn’t even change the bed sheets. We found hair and dirt in the bathroom.
- 4.5/5
Superb
- 4/5
Very good
- 4/5
Very good
- 4/5
Very good
- 5/5
Exceptional
- 4/5
The property is in an excellent location, close to the American consulate, shopping and restaurants . The place is very clean. Housekeeping was excellent and so was security. When we first arrived they had excellent staff but they slowly started to disappear. It was left with staff trusts looked like they wanted to be elsewhere. They first few days they offered free laundry services but then switched to only offering a ride to the laundry mat.
- 4/5
Very good
- 4/5
The property is in an excellent location, close to the American consulate, shopping and restaurants . The place is very clean. Housekeeping was excellent and so was security. When we first arrived they had excellent staff but they slowly started to disappear. It was left with staff trusts looked like they wanted to be elsewhere. They first few days they offered free laundry services but then switched to only offering a ride to the laundry mat.
- 4/5
While I was waiting for my Visa I needed an extra day and my original hotel was booked so I moved in to this hotel for just 1 day. This hotel is close to all the consulate important appointment locations and like 2min walk to where you pick up the Visa. The room is nice theres a bed, a desk, a tv, and a restroom. I like their shower. The included breakfast was good. I also like the lobby they have a lot of space and table and there is also some seat outside by the door. I felt safe because they had a security person inside and outside the hotel and they lock the front doors after 7pm. You will have to use the back door and go around but there is a security guy there and any car that has to get in the property has to go through them. They have a restaurant there too which is buffet style. You can eat there or take it to your room. I tried the dinner and it was about 20 bucks, I filled up a to go container with food and a smaller one with fruit. It was worth it. The people there were extremely nice and I felt welcome. Right across this hotel there Omnibus they can take you to get the Visa Stamp and cross you to el paso. It was only like 240 pesos. The bad things about this hotel and keep in mind I was only there 1 night. The room did not have a mini fridge this was my biggest issue. The room echo and I could hear people from the lobby. Also in the hallway you can hear the tv in my room without any issues. The toilet didnt have a strong flush and I had to re flush everytime even for just pee. There was a storm that night and the power went off for like 2 min but the AC stop working. Not sure when it started working again because I went to sleep. There is no closet they have a cloth rack stand instead. There were no window so there is no outside view. The room felt isolated. I think carpet will make the room feel better and maybe reduce all the sound echoing.
- 4/5
While I was waiting for my Visa I needed an extra day and my original hotel was booked so I moved in to this hotel for just 1 day. This hotel is close to all the consulate important appointment locations and like 2min walk to where you pick up the Visa. The room is nice theres a bed, a desk, a tv, and a restroom. I like their shower. The included breakfast was good. I also like the lobby they have a lot of space and table and there is also some seat outside by the door. I felt safe because they had a security person inside and outside the hotel and they lock the front doors after 7pm. You will have to use the back door and go around but there is a security guy there and any car that has to get in the property has to go through them. They have a restaurant there too which is buffet style. You can eat there or take it to your room. I tried the dinner and it was about 20 bucks, I filled up a to go container with food and a smaller one with fruit. It was worth it. The people there were extremely nice and I felt welcome. Right across this hotel there Omnibus they can take you to get the Visa Stamp and cross you to el paso. It was only like 240 pesos. The bad things about this hotel and keep in mind I was only there 1 night. The room did not have a mini fridge this was my biggest issue. The room echo and I could hear people from the lobby. Also in the hallway you can hear the tv in my room without any issues. The toilet didnt have a strong flush and I had to re flush everytime even for just pee. There was a storm that night and the power went off for like 2 min but the AC stop working. Not sure when it started working again because I went to sleep. There is no closet they have a cloth rack stand instead. There were no window so there is no outside view. The room felt isolated. I think carpet will make the room feel better and maybe reduce all the sound echoing.
- 2.5/5
Don’t fix laundry, rusty blocked shower head, smells like drain, and lot of smoking by outside workers that stay there and penetrates the room. No fridge/micro
- 4.5/5
Superb
- 5/5
Very nice staff, very clean. Very safe location. That the laundry facilities were under repair and had to use off site laundry services.
- 5/5
Cleaning
- 5/5
Que no tenia una cafetera en el cuarto
- 3/5
We weren’t explained any facilities about the hotel. They were many things we weren’t aware of that we could use like laundry, stoves, buffet.
- 4/5
The bed was broken, the shower door didn’t lock properly, the sink was cracked and you don’t have full access to the “buffet restaurant” is only a few dishes you have to pay 120 Mexican pesos more per person to have the right to use the buffet
- 5/5
N/a A bit expensive and also better breakfast having the same breakfast everyday not good
- 5/5
I love how the place is very clean. It’s close to the Consulate, and the mall. The place is secured 24/7. Salute to their Security Guards. Very friendly staffs. And prompt room service. They definitely exceeded our expectations especially they have laundry room. And free good breakfast. Very affordable yet excellent place to stay at.
- 1.5/5
The shower was moldy and the beds were very uncomfortable.
- 2.5/5
We liked the proximity to the american embassy, which was the reason for our stay We reserved a queen size bedroom,. We arrived late at night due to our flight, my husband and I were checked in by a young lady into a room with 2 beds that looked like it was from a roach motel. Located on the 3rd floor all the way down the building (the hallway was dirty, people were cooking , and playing games with the doors to their rooms open). The room was on the 3rd flloor; judging by the appearance of the hallways we assumed there was no elevator/ we were not told there was one either. We went up 3flights of stairs with 2 55lbs luggages. We were exhausted from the trip and pissed off about the room assigned to us. Went back to the front desk, by then someone else was there, he changed the room for us and it was more acceptable. The hotel does not have any amenities, I feel is over priced for what it offers.
- 5/5
Nothing
- 2/5
It was close to the consulate The bathroom and shower smelled really bad, also outside there was an unpleasant smell.
- 5/5
Absolutely loved out stay here. Staff is overly nice. Na
- 5/5
Dunas is a fantastic hotel to stay.is close to meet your documentation needs. Friendly, kind, respectful con timer service. Highly recommended. Very pleased with this hotel n personal as well. I have nothing negative to say, if I had to go back to visit this would the place I would stay.very much appreciate it. Thank you.