Hotel Consulado Inn
About Hotel Consulado Inn
Located just a 5-minute walk from the American Consulate, Hotel Consulado Inn offers a free shuttle service to the consulate, an outdoor pool, 2 restaurants and its own consular office. Each air-conditioned room and apartment has free Wi-Fi. Rooms at the Consulado Inn have functional, classic-style décor and a TV. The private bathrooms include a shower and free toiletries. The hotel has a restaurant which serves characteristic Mexican food and another restaurant offering international cuisine. Guests can also enjoy live music in the lobby bar. Hotel Consulado Inn is a 5-minute walk from Ciudad Juárez’s Zona Dorada, where you can find shops and bars. Abraham Gonzalez International Airport is a 15-minute drive away. Free private parking is available at the hotel.
Amenities
- 24-hour front desk
- On-site dining
- Bar / lounge
- Café / coffee shop
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel receives mixed reviews, with some guests praising the staff, location, and cleanliness, while others express dissatisfaction with the facilities, services, and value for money. The hotel seems to cater well to those with business at the nearby consulate, offering transportation and assistance.
- Convenient location, especially for those with business at the consulate
- Helpful and friendly staff
- Outdated facilities and maintenance issues
- Inconsistent service and value for money
- 1/5
Good location Dirty sheets and room’s looked very old
- 5/5
Safe and quiet they need to have at least one microwave and small refrigerator in every room
- 4.5/5
Superb
- 5/5
they need to have at least one microwave and small refrigerator in every room
- 0.5/5
I've stayed at that hotel and I have have never had a bad experience there until last night, really I don't know what happened, everytime I stayed there I never had a bad experience. That's why I kept coming back. Last was a really bad experience I'm a disabled person and when I can't fit the disabled shower seat in the car I send a message to them to put that shower seat and only at that hotel they accommodate with that service, I sent them that message and they always answered me back right away that it was going to be taken care of so I trusted them to take care of it. I never had a problem until last night, I know at three o'clock and most of the time I show up sometimes later than 3:00. On the way there I had a car break down, I arrived there around 12:20 am,me and my wife were so exhausted that all we wanted to check in and shower and go to sleep thinking my reservation was secured and ready, I'm 63 years old and my wife 64 and every time I make a reservation it's always on the first floor, I waited quite a while for them to attend me, they gave me a room on the forth floor, it is a long walk from the reception office to room 447,all we just wanted is shower and rest after a long day. I went to the room 447 and electricity,was not working, the room was hot and humid,I had to walk back to the reception and they sent maintenance person,it took until 130am to fix the issue, we were so tired even my wife fell asleep in t reception area, we settled in got ready for the shower and the shower was not there, I walked all the way down to reception and asked her for the shower seat, she told she was sending someone with the seat, we waited and waited so I called reception and asked her for the seat it never came, we were so tired that we fell asleep. Sunday morning I woke up and went to reception for the breakfast, my wife was so tired she didn't wake up because she was so tired.
- 0.5/5
I've stayed at that hotel and I have have never had a bad experience there until last night, really I don't know what happened, everytime I stayed there I never had a bad experience. That's why I kept coming back. Last was a really bad experience I'm a disabled person and when I can't fit the disabled shower seat in the car I send a message to them to put that shower seat and only at that hotel they accommodate with that service, I sent them that message and they always answered me back right away that it was going to be taken care of so I trusted them to take care of it. I never had a problem until last night, I know at three o'clock and most of the time I show up sometimes later than 3:00. On the way there I had a car break down, I arrived there around 12:20 am,me and my wife were so exhausted that all we wanted to check in and shower and go to sleep thinking my reservation was secured and ready, I'm 63 years old and my wife 64 and every time I make a reservation it's always on the first floor, I waited quite a while for them to attend me, they gave me a room on the forth floor, it is a long walk from the reception office to room 447,all we just wanted is shower and rest after a long day. I went to the room 447 and electricity,was not working, the room was hot and humid,I had to walk back to the reception and they sent maintenance person,it took until 130am to fix the issue, we were so tired even my wife fell asleep in t reception area, we settled in got ready for the shower and the shower was not there, I walked all the way down to reception and asked her for the shower seat, she told she was sending someone with the seat, we waited and waited so I called reception and asked her for the seat it never came, we were so tired that we fell asleep. Sunday morning I woke up and went to reception for the breakfast, my wife was so tired she didn't wake up because she was so tired.
- 4.5/5
Breakfast always excellent Rooms were clean only problem was the plumbing Toilet would not flush but I know how to fix that and depending on time of day shower would shut off Front desk would offer to change rooms but since I unpack and set everything where I like it I refuse to change rooms Not much understandable that less guest are in here due to Consulado being closed to many of us air conditioning in public area is minimal
- 4.5/5
Breakfast always excellent Rooms were clean only problem was the plumbing Toilet would not flush but I know how to fix that and depending on time of day shower would shut off Front desk would offer to change rooms but since I unpack and set everything where I like it I refuse to change rooms Not much understandable that less guest are in here due to Consulado being closed to many of us air conditioning in public area is minimal
- 5/5
Exceptional
- 3/5
Good price, good location. The rooms feel very old, the bed was not comfortable, the TV was very outdated, no smart TV, couldn't even use the HDMI ports to plug something else in as it wouldn't work.
- 3/5
Good price, good location. The rooms feel very old, the bed was not comfortable, the TV was very outdated, no smart TV, couldn't even use the HDMI ports to plug something else in as it wouldn't work.
- 2/5
Disappointing
- 3/5
Pleasant
- 4.5/5
Superb
- 3/5
Pleasant
- 4/5
Nothing
- 2.5/5
Passable
- 1/5
Nice people very friendly. Very close by to the consulate and many friendly resturants is the only plus i can give it and rides for free to the consulate only by 7 am to 3pm. Worst wifi kept getting disconnected, the tv kept going to home by itself or kept going into another app while we were wtching tv, their is no washing machines what so ever they would wash it but oh my god for 4 loads of only 12 sets of pieces of clothes cost me $49 us dollars i felt so robbed to wash my clothes but it desperation i needed my clothes wash, the pool was always being maintness only used it 1 time because always something being replaced or cleaned or painted. The showers were the worst no pressure at all felt like it took me hours to just get my hair wet. Make sure you are booked as 2 people in your reservation because they only booked us as 1 and tried to get the free breakfast for the morning and only 1 of us could eat but who would leave their spouse left out of eating when its for 2 people but anyways it was extreamly super hot in that resturant to even eat their we just left to buy our own breakfast. This place i would recommend only if you are on a very friendly budget and you will be going out all day and only for sleep this would be ideal.
- 1/5
Nice people very friendly. Very close by to the consulate and many friendly resturants is the only plus i can give it and rides for free to the consulate only by 7 am to 3pm. Worst wifi kept getting disconnected, the tv kept going to home by itself or kept going into another app while we were wtching tv, their is no washing machines what so ever they would wash it but oh my god for 4 loads of only 12 sets of pieces of clothes cost me $49 us dollars i felt so robbed to wash my clothes but it desperation i needed my clothes wash, the pool was always being maintness only used it 1 time because always something being replaced or cleaned or painted. The showers were the worst no pressure at all felt like it took me hours to just get my hair wet. Make sure you are booked as 2 people in your reservation because they only booked us as 1 and tried to get the free breakfast for the morning and only 1 of us could eat but who would leave their spouse left out of eating when its for 2 people but anyways it was extreamly super hot in that resturant to even eat their we just left to buy our own breakfast. This place i would recommend only if you are on a very friendly budget and you will be going out all day and only for sleep this would be ideal.
- 4/5
Yes Nothing