Hotel Colonial Ciudad Juarez
About Hotel Colonial Ciudad Juarez
Hotel Colonial is just a 15-minute drive from the US Consulate. It features free Wi-Fi, free private parking. The soundproofed rooms at Hotel Colonial Ciudad Juarez offer Cable TV, a work desk. Junior suites also have a microwave and mini-fridge. Hotel Colonial Ciudad Juarez also offers a business center and laundry services. The hotel is 5 blocks from Chamizal Park in Ciudad Juarez, and 1.2 mi from Paso del Norte Cultural Center. El Paso International Airport is 6.2 mi away.
Amenities
- 24-hour front desk
- Meeting space
- On-site dining
- Bar / lounge
- Breakfast available
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- In-room safe
Reviews
The hotel has a great location and friendly staff, but the rooms are outdated, dirty, and lack basic amenities. The hotel's policies, such as no visitors and no alcohol, are strictly enforced and can be inconvenient for some guests.
- Great location
- Friendly staff
- Outdated and dirty rooms
- Strict policies
- 5/5
Exceptional
- 2/5
I have never had major issues with any stay, but this hotel had a lot of noes for family and I. As of the images, they are exactly the same except for the breakfast. I was really disappointed with the rules and staff, I understand that they are supposed to be rules, but they are very strict. pets are allowed but only in certain rooms (exterior view), something the app doesn't tell you (they still let you pay for the interior pool view with the extra cost but won't let you stay in it), app doesn't tell you that you have to give a $1000 peso deposit for pets stays and that the pool/outdoor area have time (8a-10p), you are not allowed to spend more time outside in the grass or chairs because security quicks you out and makes you go into your bedroom. Staff are rude and wont resolve anything, they find excuses to get it their way. We had already been staying there for about two days and when one of the managers went to our room due to key issues, she reported our toy chihuahua because we were at the "wrong" room. She left and in about an hour, security knocked and waited for us to get out the room, escorted us to the lobby as if we did something wrong, when reception and the app had the fault of not telling us that those rooms weren't pet friendly. There is only one entrance and exit to the rooms and we didn't at any moment hide my dog, they said we did and didn't want to check cameras. Super bad experience.
- 2/5
I have never had major issues with any stay, but this hotel had a lot of noes for family and I. As of the images, they are exactly the same except for the breakfast. I was really disappointed with the rules and staff, I understand that they are supposed to be rules, but they are very strict. pets are allowed but only in certain rooms (exterior view), something the app doesn't tell you (they still let you pay for the interior pool view with the extra cost but won't let you stay in it), app doesn't tell you that you have to give a $1000 peso deposit for pets stays and that the pool/outdoor area have time (8a-10p), you are not allowed to spend more time outside in the grass or chairs because security quicks you out and makes you go into your bedroom. Staff are rude and wont resolve anything, they find excuses to get it their way. We had already been staying there for about two days and when one of the managers went to our room due to key issues, she reported our toy chihuahua because we were at the "wrong" room. She left and in about an hour, security knocked and waited for us to get out the room, escorted us to the lobby as if we did something wrong, when reception and the app had the fault of not telling us that those rooms weren't pet friendly. There is only one entrance and exit to the rooms and we didn't at any moment hide my dog, they said we did and didn't want to check cameras. Super bad experience.
- 0.5/5
Bad
- 5/5
Exceptional
- 2.5/5
Passable
- 4/5
Las camas estaban muy bien para descansar, el clima estaba super excelente la sabanas que tenian guardadas como extra nos ayudo bastante y nos gusto el clima del agua el lavamanos estaba tapado y se llenaba de agua y no se iba pronto, la television no servia el control y es demasiada vieja la pantalla, les sugiero actualizar por unas mas recientes con controles de buena calidad, ademas, me hubiera gustado estar mas cerca de la alberca para disfrutarla mas tiempo y ademas los horarios de la alberca hubiera estado increible que fuera de las 12 pm a 12 am
- 5/5
They kept my license and still do also air conditioner needs door key and only 1 key i. Need 2 keys
- 5/5
Exceptional
- 5/5
Pool They kept my license and still do also air conditioner needs door key and only 1 key i. Need 2 keys
- 5/5
Exceptional
- 5/5
Location and price Pool can get a little crowded
- 5/5
Location and price Pool can get a little crowded
- 4.5/5
Superb
- 0.5/5
The property rooms were truly not clean. Second day of our stay there we’re cucarachas in the restroom and in our bed there were bugs.
- 2/5
The pool is very nice, the property is clean Room looks very old, the mattress arent comfortable at all, you have to cover yourself with the bed coversheets, not even a blanket or some, tv is way too old with only four channels available, room white towels looks like they clean the floors with them, for the price the breakfeast isnt included, paid for room with pool view with extra charge, they gave me one that was already occupied and they gave me another far away that you have to go thru lobby all wet in your swimsuit to get to the room
- 0.5/5
Pool The property rooms were truly not clean. Second day of our stay there we’re cucarachas in the restroom and in our bed there were bugs.
- 2/5
The pool is very nice, the property is clean Room looks very old, the mattress arent comfortable at all, you have to cover yourself with the bed coversheets, not even a blanket or some, tv is way too old with only four channels available, room white towels looks like they clean the floors with them, for the price the breakfeast isnt included, paid for room with pool view with extra charge, they gave me one that was already occupied and they gave me another far away that you have to go thru lobby all wet in your swimsuit to get to the room
- 5/5
I wish I could stay a whole month
- 5/5
Everything was nice I don't have any complaints