Gamma Ciudad Juarez
About Gamma Ciudad Juarez
Free Wi-Fi, a gym and an outdoor pool set in beautiful gardens are offered at this elegant hotel. The air-conditioned rooms include LCD cable TV. Chamizal Park is a 15-minute walk away. Gamma Ciudad Juarez is just 1.9 mi from the US border and El Paso, Texas. The American Consulate in Juarez is a 20-minute drive away. The hotel offers free private parking and free shuttle transport to and from the American Consulate within a 6.2 mi ratio. A coffee maker and safe are provided in each room. All rooms have simple, elegant décor and dark wood furniture. You can enjoy regional dishes and freshly-made omelets in the buffet restaurant. The restaurant serves Mexican and international cuisine. The hotel also has a stylish lobby bar and room service from 14:00 to 22:00.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel is generally praised for its cleanliness, comfortable rooms, and friendly staff. However, there are recurring issues with room amenities such as hot tubs, showers, and TVs not working properly. Some guests also express dissatisfaction with the breakfast buffet and the hotel's handling of reservations and rates.
- Clean and comfortable rooms
- Friendly and helpful staff
- Issues with room amenities not working properly
- Dissatisfaction with breakfast buffet and reservation handling
- 4.5/5
It was fully remodeled so everything was nice. Parking was a little crazy
- 4/5
The rooms were well equipped and spacious. The staff were courteous. The lobby ample and all full service hotel services available. The air conditioner can be noisy if in an older room. The windows open to the central courtyard making it so you have to keep the curtains closed for privacy. Maintenance needs to be maintained so the hotel doesn’t deteriorate. Small knickknacks like towel hangers, missing fridge, missing bolt.
- 0.5/5
It is a beautiful hotel and very luxurious I never even stayed in the hotel because they canceled my reservation without informing me
- 0.5/5
This hotel was one of my few I liked in town untill I didn't like that eventhough its been several times we book here the lady in the front w yellow hair flirted with my husband several occasions. Also once she noticed I noticed we started getting bad service. The rooms booked after that have been always at the very end back of the hotel. The rooms in several occasions are missing the small fridge and iron. At some point when I would stay myself I felt in danger because of the location of the room.. I have asked for other location facing the pool or just not so far but it seems after I made my complaint service was not the same. As for breakfast they have diff variety and the man cooking is polite. Stay Not my favorite anymore no longer feel safe...
- 4.5/5
The pool
- 5/5
No hot water in the hot tub
- 5/5
The rooms were clean and the bed was very comfortable. All rooms have a small fridge. The pool was clean.
- 4.5/5
The pool area is nice and they have good service. Parking can be difficult if the hotel is full.
- 4.5/5
great
- 0.5/5
Awful experience
- 1.5/5
It was clean & staff was helpful It didn’t have warm running water, only cold water came out when showering. The rooms were a little small. The rooms are far away from the main entrance were they have the free breakfast. The setup was not good, ugly scenery & outdated appliances plus no cable. The pictures look way better than what it really was.
- 5/5
Everything was very good
- 5/5
Staff was beyond helpful …Rooms were super clean . The pool chairs had comfortable cushions . At the service desk , Karla was amazing . The landscaping helped the place feel very good … The lights at night were cool …. The water from the pools were super cold … but with the hot weather made up for it …
- 5/5
Very clean & excellent service & super friendly staff Had good security
- 2/5
Staff were very friendly and helpful. People hanging out in the hallways past 1am, being very loud. The showerhead was halfway clogged. Mini fridge was barely cold. Unsafe area. The description was extremely misleading. Definitely not a "deluxe" room. For a five star hotel, it felt like a 2 star.
- 1.5/5
Location Layout, loneliness, restaurant, rooms,
- 4/5
Breakfast could be better
- 5/5
Good
- 0.5/5
Don’t stay that night Don’t stay
- 2/5
Reception staff nice and polite and helpful. Lobby well decorated. Check in and check out smooth. Hotel too noisy. Bathroom shower wall moldy. Toilet seat loose. 4 guests-only 3 towels. Gap under front door letting in light and possibly bugs. Fire detector blinking brightly constantly interrupting sleep. Breakfast staff stressed and pretty much impolite and dismissive.