SureStay by Best Western Channelview Houston East

The woman at the front desk was helpful. I thought it odd that she was wearing pajamas. The motel smelled funny and there were several broken locks on the doors; you could see right into the rooms. Our lock was also broken and when we opened the door there were cigarette ashes on the floor and a dirty towel on the table. It was also hot and stuffy. My husband said we weren’t going to stay here so I went back to the front desk and asked for a refund. She wouldn’t give one; just offered another room; which we declined. (We went also the street to Motel 6 and had a great experience.) This morning I called about it and they wouldn’t give me a refund because I turned down their offer of giving us another room that night.

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Clean and spacious rooms.courtious staff

Friendly staff

Not as good as the pictures posted Not as clean

Exceptional

Very quiet place, good for a peaceful sleep

The staff . Door dash and local park

It was cool pet friendly

It was cool pet friendly

The staff . Door dash and local park

N/A

Nice people Had bedbugs inside the room

Nice people Had bedbugs inside the room

Loved the staff but the location is sketchy for female solo travelers. But again the staff made me feel safe and welcomed especially Gladys!

The shower was hot in the bed was very nice.. All the soap including body wash was empty. No water cups. Floor was greasy or something like that. I slipped and slided in my shoes.

All the soap including body wash was empty. No water cups. Floor was greasy or something like that. I slipped and slided in my shoes.

Free

Every night you can hear the couple next door fighting and arguing at 2am. The staff are living in the rooms. Somehow they had no rooms available with only 4 cars in the parking lot. Definitely drug sales and prostitution going on right next door at the other hotel. Do NOT RECOMMEND for any women, or women traveling with children alone, they have to lock the doors to keep “unwanted” gusts out at night, felt super unsafe after dark. Dirty, stinky, and unsafe. Not sure how this place is even open.

Very good

Read Free

The staff was friendly

The name doesn’t match the way the hotel looks misleading smh no breakfast just crackers smh the picture must be from when it 1st open trap spot

Exceptional

Staff was very helpful

It was Fun.staff was great Gladys was awesome

It was Fun.staff was great Gladys was awesome

I think they should all be behind bars and soon in the hotel should be shut down honestly I mean I was assaulted slowed from employees in my room. That’s not OK no

Nasty hallways. And floors. No bed bugs however

Cold ac and comfortable bed.. all i needed while working out of town.

Y f tu g un chc

Parking 👍

It was clean and comfortable. Air conditioner worked well. Pet friendly. Need to keep your car locked in this area.

Definitely a motel, the pictures are nice but when you walk in it’s just not okay. I’m not sure if it’s because I’m not from Texas but this was the highest rated but the ratings were a lie. If your room is unstairs, you want to run right back down them. The carpet in the hallways are filthy before you get to the room. If your room is downstairs and you never see upstairs then you may say the motel is OKAY. It’s ran down but looks like it’s getting fixed up a little bit so I will give them that. Toilet in my room was painted, even the seat. No caulk around the sink and it was actually falling. Shower curtain had mold on it. Honestly I wouldn’t recommend this place unless you’re okay with those things. Me and my fiancé were not.

It was good, but the curtains did not block all of the light and there was noise from I-10 throughout the night.

Yes

Friendly service, comfortable bed, hot shower.

Everything was good fine.

No elevator, key didn't work had to go up and down the stairs 3 times with my bags before getting access to my room!!!!

Fine

It works

This one of the quietest motels I have ever been in.

No hair dryer available.

Good please

Great plave

The guy at the front told us where to park to be able to see our vehicle from the window of the unit.

The bed is disgusting, full of hair, and I'm not sure they didn't put clean sheets on when they cleaned it. Y very bad smell.

The front desk worker opened the door

Pet friendly

Pet friendly

Allow pets

And the maid took some of my personal belongings

Pet friendly, clean room but the bathroom vanity and door were deteriorated pretty badly. Couldn’t close the door. And the tv didn’t work. But other than that the place was clean and quiet.

Only thing was asked not to drink too much coffee i had 2 24 oz cups no breakfast

Noisy and overwhelming smell of cigarettes !!!

The room was clean the hall way was not very clean some one went into my room while we were out and spilled something in the freezer nothing seems to be missing but just know someone was in my room and wasn’t cleaning because the room was not clean in except able

Thumbs up

Entrance is no where near the office.

Room was ok. Floorboards were slightly sticking out and looked poorly put together, much like the rest of the place. There were cockroaches everywhere. The tv wasn't workings initially, and when I asked the manager at the front desk, he was standoffish about it

I had wished there were more amenities.

COZY

The room is clean and spacious. There is plenty of close parking available. The hotel is close to food.

I booked for a week, I got new towels once. There was broken glass in the floor, and the only kind of room service came from the cockroaches. Disgusting doesn't describe the level of gross of this place. Then to make it better, the employees at the front desk are as rude as can be.

We requested a room for 3 people when we arrived the next day the were trying to charge us extra for the 3rd person.

Customer service was top 3 worst ive ever dealt with

It was okay, not the best service but the room was clean and we needed a few nights stay.. I don’t recommend longer than that!

There was roaches smashed on the wall dirty everywhere every EVERY dirty! Will be calling human services

It was a little unpleasant the place was dirty and had bad odor also there was weed odor

Nothing fancy,I stayed over a month here working nights. They didnt accomidate with my work schedule to well but they also didnt bother me for room service

Nice clean rooms. Easy parking. Great value!

The pet and urine smell?

The front desk was very nice the guy from the night shift and the one from the morning. The price is good for what you get

Friendly staff! 24 hr. coffee! Easy parking! Great rates! Very near many food options!

Very clean room. Easy parking. 24 hour coffee! great rates.

Advertising shows fully functional kitchenette. But, there was no hotplate and no coffee maker. Also, rooms are not cleaned daily. That means dirty towels are still there tonight from the shower this morning.

The facility is well maintained and properly staffed!

Thanks

No bathroom lock

Reserved non-smoking but given smoking room. Holes In ceiling and walls and looked like parts of walll were replaced. Smoke detector on wall didn’t work and hole in ceiling where a previous one was. Something dark reddish splashed on wall by bathroom. TV had no remote. People hanging outside below window ac(second floor room) getting stoned and it was blowing into room thru ac. Bedsheets stained. Slept on top of bed cover with travel blanket I had. 4am someone walking around knocking on all the doors.

It's very clean and the staff was kind and friednly

I love that they accept pets with ease. And the staff tries to work with you for the most part.

TV was broken up on arrival and I was blamed and lost deposit over the last guests shenanigans and the rude joke of front desk clerk was absolutely out of line from the moment he spoke again after checking in for my reservation... Immediately asked me not to clean up my dogs poo with the hotel white towels.... Not that my pup isn't trained or anything gave him the impression to expect that but it was more of a fear of his because clearly he is traumatized from such an event. There were other weird remarks and lightly spoken rude remarks spoken with smiles and eye contact... Like I couldn't hear what we was actually saying being the glass wall we had in-between us during check in... Which was ridiculous... The closet sized hot and muggy foyer is where he makes you check in, and does not allow guests into the lobby.... Honestly the worst hotel experience I've had ever. Rooms were loud and busy with in and outs as I walked up after checking in and it was late at night. Then the morning was interrupted by not 1 but 2 screaming and raging domestic disturbances. Not even the same couples. Both seemed to include implied violence. With both beds still made and the used bath towels and wash cloths put up on the bathroom counter together, not a personal belonging or piece of trash or dirt or mud or spill or anything to be noted in the room.... , he had the nerve to say I left the room a mess and so I would not get my deposit back... As if it's my obligation to replace housekeeping...

Nice

Bugs flying around in the room and stuff I been itching on my body

I don't have issues with the property. They had an outage and we were unable to check in. We had to find another place to stay for the week. This was because Orbitz was unhelpful with assisting us. According to Orbitz's protocol. The fact that we were 14 hours away and no place to stay was not their issue. We had to look for another place without their help. So we will no longer be using Orbitz for any future services after only using them for nearly 20 years.

very clean

Bad odor in roims

Excellent

Great location and price. Amazing management.

Good

The check-in process was super easy and the staff is awesome!

It was okay, server it’s purpose for a quick layover. But I wouldn’t rush back.

Great customer service

Easy to locate. Price was excellent. Overall stay was quiet

Cheap, but out of the way. Best for a transit only

Management is great and helpful.

Convenient location for going to deer park

Great price and rooms

Amazing

They charge $25 deposit during check in

Roaches, rude customer service , non working lights and tvs.

The staff at t staff there is very disrespectful they are prejudiced towards women very unhelpful with things wrong with the property the entire time my door was broke meaning I couldn't get in and out I had to have them open it and they refuse to move me to another room and the hotel had many rooms open

New property management is diligent in making the property better than previous owners. Rooms are clean and updated. Property is safe and family friendly. Plumbing has been updated and improved as well as vending machines. Housekeeping is the best and is always helpful with clean towels and sheets when needed. Beds are comfortable. Bathrooms have doors for privacy. Refrigerators and microwaves as well as iron and ironing board in the room I stayed in. Air conditioning gets VERY COLD. Which I LOVE. Pet friendly…I have 2 dogs and they have never complained or judged anyone here for having a dog. Just take care of your animal and do not leave it in the room alone and they are fine with it. Overall this hotel has been a temporary home for me and the management is always kind and courteous. I appreciate them and the rest of the staff more than they know. Sam, Luis, Olivia…they are amazing. Thank you!

Excellent, no complaints

It was cheap, so you get what you get…. However, rooms seemed to have been renovated recently so I was happily surprised! It was clean, no bugs, just what we needed… lol

Property was nice clean and we'll kept. This has to be one of the best studio 6's I have stayed in yet and I been to most of them in this area along with motel 6.. the rooms were clean the inside was nice and the gentleman that took care of our reservation was nothing short of amazing. And the price was so affordable I just could not believe. I would recommend staying here if u come to this area.

It was nice to come from a out of town trip to Houston Tx to a nice clean room.

The staff were friendly and helpful. Especially the housekeeping crew.

A lot of illegal activities at the property, including Happy Ending Massages and Sales Made By Non Licensed Pharmacist

Their house keeping is extremely nosy. I left my 10 year old son in the room on the phone with his friends. While I took my dogs downstairs to use the bathroom. Why did this lady go to the front desk and lie and say I left my child. Like what? he does not have to go with me to let the dogs out I’m literally too steps away & still on the premises and he is mature and has a phone. Do not stay here if you have kids period she did the absolute most acting like I left a baby in the hotel room my gosh.

Property is ok just far from restaraunts and store's

everything

It was nice and clean

The smoking and non smoking were to close! You could smell smoking!

A nice place to stay for the amount of money spent

Location was scary. Room was OK (just)

Nice people

The property is in remodeling and out side is not the same in the picture

Although Red Roof is currently under major renovation; they made every effort to make our stay a very pleasant one. The staff are very attentive. Acceptable service for the price. However, bath area has no accommodations for handicapped like tub handle/grip bars or non-slip tub.