Candlewood Suites Austin N - Cedar Park by IHG

Newly renovated floors making the stay much better. Safe secure and the kitchen is a great plus.

I would have a cleaner room at a Motel 6 for half the price.

Out of all the places I’ve stayed. This one was the best. I literally felt right at home. Thank you.

The staff is very friendly rooms are clean and very nice safe area.

elevator screech noise, turned off hot water, yelling workers,

the refrigerator made a lot of noise

not good stay Unfortunately, my experience with the hotel room was quite disappointing. The room was not properly cleaned when we arrived. The floor was very sticky, and the refrigerator was leaking. The lady working the night shift was very friendly and helpful. She tried her best to assist us and assured me that our room would be changed the following morning. However, when I followed up the next morning, another staff member informed me that changing rooms was not possible. We were also assured that our room would be cleaned the next day, but unfortunately, that did not happen. The room was only cleaned the following day as part of the hotel's regular housekeeping schedule. Additionally, there was extensive construction work taking place during our stay, sometimes continuing until 7:00 PM. This caused considerable noise and dust. I was staying with my daughter, and rooms on both sides of ours were undergoing construction, which made our stay particularly uncomfortable. My suggestion to the hotel management is to be more considerate when assigning rooms during renovation work. Since guests are paying the regular room rates, they should be provided with a reasonably clean, quiet, and comfortable environment. At the very least, the hotel could have assigned us a room farther away from the construction area to minimize the disturbance. While I sincerely appreciated the kindness and efforts of the night-shift staff member, I was disappointed with the overall cleanliness, maintenance, construction disturbances, and lack of follow-through on the assurances provided. I hope the hotel management will take this feedback seriously and make improvements for future guests.

The staff was friendly as I checked in and checked out. I did send a message to the hotel about the room condition, but never heard anything back.

A hotel that is in dire need of an upgrade. Myriad of issues related to old items.

Very outdated, looks like it hasn't been updated since the 90's. No USB plugs anywhere in the room. Beds were very old and uncomfortable. Front desk guy Bruce was very weird and gave us the creeps.

Very outdated, looks like it hasn't been updated since the 90's. No USB plugs anywhere in the room. Beds were very old and uncomfortable. Front desk guy Bruce was very weird and gave us the creeps.

We were told a renovation is in progress.

Bathroom had mold around bath tub and towel rack was loose.

First room they gave me, all of the dishes were dirty in the dishwasher. The TV and the phone to call the front desk didn’t work. Went down to the front desk and they changed my room. Mind you I am a IHG Diamond member but had hotel.com cash to use for this trip. The carpet in the room was dirty, walked around for a little bit and the bottom of our feet were black. The room was very humid even with the AC working. The hotel is going through a remodel, which I understand. Just expected more from an IHG hotel for that area. I complained to the staff but they weren’t much help and did little to nothing to make the stay any better.

Looks like the property is under renovation, our room was in great need of updating. Bathroom fan did not work, microwave door handle was broken, disposal seal missing, a few cockroaches seen in kitchen area, had to pull hair from bathtub, outer safety door did not latch automatically. Beds were relatively clean and comfortable but mostly disappointed with this property

Location clean room ,great staff

Pee stains on the bed, dirty baby diaper and other trash left in trash can. The carpet was wet feeling and also the bed. The smell in the room was musty and stunk really bad.

I hate to sound disappointed but there was a couple things. I thought it was cool they decorated for Halloween. The property was clean the room was clean and safe! Our room smelt moldy and the couch looked a little gross along with the carpet. The shower curtain is a tub curtain not a shower curtain so water pours out on to the floor. To say the least the shower was more work than relaxing. Not sure if I would stay again with so many options in the area.

I generally don’t write reviews, but it was very substandard for the amount of money we paid. Felt more like a dingy motel than a hotel.

Great for price and good location. Some updates are needed and was by a busy highway but large room and served its purpose

Staff rooms were clean and great staff

I loved having the liquid soap, shampoo conditioner and lotion in dispensers so there is no pieces of soap everywhere. Over all it was fairly clean for an overnight stay.

Staff are the best going out of there way to make your stay a positive experience

Everything was good , adding breakfast will be good

Clean room. Quiet

Staff are great warm and friendly free laundry

Upon check in there were roaches in the kitchen. The clerk gave us a different room but not the same type. We had to wait until the next morning to see if they had the same room type available. We were transferred to another room that was cleaner than the first one. However, the bathroom sink was clogged and we put in 2 maintenence request but they never came. We were there for 6 days and received clean towels, trash emptied and bed made 1 day before check out, after requesting service days before hand. I will never stay at this hotel again!!

I have had multiple stays at this property the Staff, are great rooms and great location

The room had a strong musty smell, we had to sleep with the window open in the middle of the summer heat. Some of the appliances in the kitchenette had severe rusted metal, and bathroom furniture had severe water damage. They do not offer housekeeping for a 3-night stay. You have to bring your dirty towels to the front desk to exchange them for clean ones. Coffeemaker at tye lobby was out of coffeemaker beans.

It was a very clean hotel. Price was reasonable. Front desk attendant (lady) was very helpful.

Place was filthy and employees didn't have any knowledge at to what and why the place was under construction. Rooms were discussing and felt like if we stayed we end up with some disease. We left and stayed at a different hotel.

Amazing staff. Building was a bit old and you can tell with some areas but it was very well cleaned and maintained.

The sheets had stains so we had to move to another room. The front desk staff member was fantastic and found us a new room.

It was a clean and nice hotel.

I didn’t use the kitchen so I couldn’t tell you how it was. The room had an old damp smell to it, and found dirty used q tips in the window. I don’t think I would ever go back. Upon arriving staff was great. The area was quiet but the room was not what it was in pictures and needs more cleaning.

I like because it’s close to Temple and I don’t like the cleanliness

Over the stay was good. The room smell a little bit of moldy

The room I stayed has bugs and roaches. The room was clean upon request. The staff claimed that cleaning is done once a week. I had to ask to have the garbage taken out and for clean towels. There were dry blood stains on the bathroom cabinet. The rug in the room was very filthy. Very disappointed with this hotel.

The room was decently clean. The carpet could use a good shampoo. The staff was not very polite, I’m not sure what happened to their polite staff. Sal & Sabrina, used to work at this hotel and they are phenomenal. I would say if they are working you’re going to be in terrific hands if not, it’s like playing Russian Roulette. The kitchen in the rooms are well stocked and the air conditioning works, but the heat doesn’t. It’s in a great location but honestly if you can afford to, I’d recommend staying at some of the hotels not far from this one. Better treatment and better amenities.

The property is a long term hotel where they don't do daily housekeeping. You have to tell the front lobby what are your needs. So they'll send someone to do it. Air conditioner was great. Laundry is self service and free, a big plus. But, only two washing machines. Five or six dryers, half of them out of service. Don't know for how long. There's was no bathroom available in the lobby. I was told it was under renovation. Our room was spacious along with the bathroom. The bathroom was handicapped accessible along with the bath tub. The hotel located in Cedar Park. It's heavily commercially with shops, restsurants, gas stations. Always was able to park the rental after arriving late in the evenings. The staff was courteous and always available to answer any questions. I still will rate it Fair because of the no daily housekeeping.

La habitación era como de fumadores toda la noche las paredes tenían moho es un desastre aparte que la cajera intentó cobrar dinero de mi cuenta sin autorización

A pleasant and quiet room.

Rooms were spacious

This is a smoke free hotel however it smelled like smoke everywhere, including hallways and the room. The room itself was mildewy and there were roaches crawling out of the sink in the kitchenette.

Bed sheets were not clean. A bad smell in the room when enter.

Id steer clear of this property. Not very clean.

Cigarettes burn on firniture.

Cigarettes burn on firniture.

It’s always a GREAT and satisfied trip at CANDLEWOOD SUITES here in Cedar Park, TX. The property is well maintained and clean. Staff is genuinely sweet to the guests, they go above and beyond. The staff makes ya want to stay with them. This hotel charges for a security deposit, but what sets them apart is the deposit is released immediately after you check out. There’s no waiting 7-14 business days for your deposit to be released. There’s a kitchen in the room with appliances, those are also well maintained. The air conditioner in the rooms actually blow out COLD CRISPY air, great airflow. You get a GOOD bang for your buck at this hotel, and the location is walkable and convenient.

It’s a little dated, but for its location and room amenities it’s well worth it. The bed is comfortable and air conditioning works very well. The staff at the front desk were amazing. The cleaning staff are very polite and helpful and the products they use smell quite nice. I’m sensitive to strong noxious products and thankfully they don’t use them. I’m always a little suspect when strong air fresheners are used.

Awesome stay, friendly staff and very helpful

This was the absolute BEST extended stay property I’ve ever EVER stayed at in my life. I really enjoyed how CLEAN and helpful the staff was. The front desk staff, Mr. Sal, was extremely diligent, and polite. If im ever in need again, I’ll definitely think about coming back here!

Booked this hotel b/c the rating was 8 w/good faith that I could trust Hotels.com. That was a mistake! it was unpleasant. Just icky. 1st they gave me a queen instead of king I reserved. Dirty carpet, sticky floors, bed sheets stained, comforter stained. Cabinets in the suite were scratched and missing handles. King room was the same but also reeked of fruity scent that was overwhelming. Front desk said they had no other king rooms available. rude manager was denied refund

Got charged after already paying through Expedia. And also room itself wasn’t the best.

Extremely convenient and affordable

Room smelled like mold my shower leaked all over the place and the whole hotel stunk. They also only clean your room 1x per week which expedia doesn’t tell you.

We needed to change rooms as there was a weird smell in the first room given to us, the carpet had stains.

The room was ready at check in time ,which was 3:00pm. It was clean and furnished with all that we needed. The staff was extremely helpful and kind. The air conditioning was off the hook. The kitchenette was clean and sufficient for our needs. The bathroom also had all you needed, with wonderful Dove products. We would recommend this candlewood suites to family and friends.

We enjoyed our stay and will stay again

The kitchenette and the refrigerator and freezer were very useful, and the property was pretty well maintained, I was locked out of my room once because the keycard randomly stopped working but the staff at the front desk were very helpful with getting a new one.

Air quality in the room was bad, door was stuck all the time, sink was stuck.

Room was very musty, moldy smell. Also had the old cigarette smoke smell. Just not a very well kept, clean place. No breakfast.

The room was dirty it was an awful smell that made my stomach nauseous and even worse the door of the hotel wouldn’t lock you could just turn the handle from outside the room and walk right in even when your in the room with the lock on I definitely wouldn’t recommend this hotel to anyone

Good location, close proximity to all restaurants and easy access to the highway

The floor in our room was slimy, and house keeping we found only came once a week and we were booked for a for an entire week. We had to take out our trash and get our towels which was very very weird. The room smelled like wet dog food and so did hallway.

The front desk was very helpful and trying to find me another room and they said that the room would not be charged to my card, but it still has been and I have not received a refund yet.

Great location close to restaurants and stores. Staff was very helpful and accommodating. Rooms are spacious and clean. Beds are very comfortable and the A/C works great. The only thing that I did not care for is the smell of animals in the hallways and room...however, it is very pet friendly, which is a plus.

Staff was very friendly. What we didn’t like is our floor was dirty and it took four days for them to get in there to clean it. Ice machine in the refrigerator didn’t work. In We advised them of that was never fixed during our five day stay.

Not clean, broken plumbing , filthy dirty carpet as if construction workers are in there.

No hair dryer. No tv control that worked

The layout of the room was spacious yet provided drawers and ample closet space.

Great stay and welcoming staff members 👍

Fortunately, that night, Allyssa, again, came to our rescue, in disbelief of our story, and found one. Heh- what is with the two peepholes in our door??? Ancient stuff! Just ask that female sports reporter, Erin, about what happened with her- big law suit! And, NO breakfast, if any kind... I wanted to leave, the first morning we woke up. Kudos to Allyssa, the night clerk, for saving the reputation of IHG! She deserves a huge bonus, and raise in pay!

Great experience. Love your pet friendly

Located in a nice part of town where staff and even the people that were staying there overnight were very friendly. They welcomed my service dog with open arms and the accommodations were good as I like the full-size fridge in the room. The shower even has a nightlight on the wall very nice and comfortable mattress just the right size room

Since I was staying less than 12 hours I did not bother to complain. The curtains did not close completely with the bright lights of the parking lot made it difficult to sleep among the many other problems

Beautiful room. Clean. Spacious. Convenient. I really enjoyed my stay

Well kept and clean inside and outside, good temperature, staff were polite. Price matches the experience.

There was roaches everywhere

There was roaches everywhere

But room cleanliness was not very impressive. There was old coffee in coffee maker. There was no bathmat. My feet picked up dirt from carpet right after check in. I didn't see any pans even though there is an kitchnett. Dryer was way very old model. Room was spacious but It could been better.

Convenient location to Austin

Very helpful staff

Convenient location

Convenient location

Clean room, clean tub kitchen had dishes. Even had paper towels under the sink bathroom had conditioner, shampoo, and lotion. AC works great.

The hotel had a musty smell, and there was the scent of marijuana in the hallways. The room itself was decent, but there was some dog hair, and an unpleasant odor. The bathtub was dirty, as were the floors. Overall, more attention to cleaning is needed.

Not the most comfortable bed

We stayed for two days and it was great. The rooms were very clean and the bed was comfy.

The refrigerator is very loud. The comforter is old and thin

Shopping and food close by , clean room, friendly staff. Aside from leaky facet in tub and ice maker on the fritz it was nice.

Close to shops and staff was nice but room was not cleaned properly

Hhughh

Clean room, comfortable bed. Room was a bit humid and the floor kept sweating making it slippery. We cranked the A.C. a bit and that helped. We did stay near an exit and unfortunately could hear the door slam after about 6 a.m. Other than that nice room, comfortable, pet friendly and nice staff

Clean room, good overall impression

Price. Back side was perfectly quiet. Filthy. Hallways weren't vacuumed. Pot of coffee (cold, from previous guest) in my room. Second room had a roach greet me by scurrying across the counter.

Price. Back side was perfectly quiet. Filthy. Hallways weren't vacuumed. Pot of coffee (cold, from previous guest) in my room. Second room had a roach greet me by scurrying across the counter.

Dirty

Great location. Check in and check out was a breeze. Helpful staff

The staff was friendly and the room was clean. Unfortunately the ice maker in our freezer was not functioning, there were no ice cube trays and they didn’t have an ice machine. The hair dryer was broken. The hot and cold indicator for the shower was reversed so I took an unnecessary cold shower the first night.

Good Hotel to stay with family. Clean and comfortable. The setup of the room is adequate to conduct business from the room. Good Location. Smoke and " Funky smell Free". They have great Coffee for free. I will repeat my stay on this property.

The frontbdesk staff was really friendly and nice. The hallways were dirt and smelled of bleach. One towell in bathroom im pretty sure was left feom last occupant. Was dirty and just halfway rolled up on shelf. I stay in hotels alot and i wa sreally dissapointed in this one.

It was clean and well maintained.

The door didn’t shut properly, it was old and dumpy. No blankets for the bed. Just a sheet an empty duvet cover.

No breakfast was served

Property smelled fresh. However, when we entered our room, we found some problems. The silverware in our kitchenette was dirty so we took it to the front desk staff and were provided with plastic cutlery instead. There were scuffs on the paint in the room as well as some dirty walls/doors that had not been properly cared for. The shower handle was not installed properly. There was mold in one corner by the shower. The door into the room was not hung properly so the door stuck upon opening/closing.

Everything was great. Enjoyed our stay.

Staff was friendly, clean facilities Nothing much

Staff was friendly, clean facilities Nothing much

They had checked me in to a room that the keys didn’t work and then the second room they checked me into was dirty at 8 PM at night and finally the third room was OK for the night but a little bit disappointed overall

Check in took 15 minutes due to the staff not knowing how to use the software. The room smelled horrible and bedding and towels were stained

Seen 1 roach in the room

Seen 1 roach in the room

Notch) however we did not get the room we booked a month ago due to a ‘system upgrade’. While room was clean it was missing its smoke detector (wires hanging out of the ceiling) and also the window was broken. I know nornally these places are maintained however this felt bland, the elevator also needs to be greased it made lots of noise and I feel sorry for those whose room was next to the elevator. We will continue to use candlewood suites, however we will not stay at this particular property again. I do want to emphasize that the staff was great, no issues there!!

Bathroom floor was definitely not clean. The property in general is in very good condition. Location is excellent.

The staff were very kind and helpful. Though our room was not clean. The toilet paper and paper towels were both empty so I had to replace them. One of our trash cans was still completely full and our ice maker didn’t work.

Hotel overbooked, did not have room for me. They booked me in another hotel near by.

When I asked the front desk staff to please have our room cleaned the only response I received was that they were down a housekeeper. Trash cans in all the hallways were full and stinky and the stairwells needed to be vacuumed badly.

Clean room …staff was professional

The guest above our room made stomping, dropping, and scraping noises thru the night. I called mgr at 3am to complain. Mgr spoke w/guest of that room but nothing changed. We checked out at 3:45am. FYI: landline didn’t work; large hair ball in bathroom.