Comfort Inn & Suites Cedar Hill Duncanville

Muy bien todo, el personal fue muy atento.

Bad experience from start to finish. First thing when I got there the computers were down. Then when they started working the very young person at the desk said she could not find me in the system. Furthermore the hot tub was broken (needed a part to heat). Don't stay here if you want a great shower you will slip, no handrails or something for your feet to grip on bottom. Smoke in the hall, although the floor was non smoking. I did not know to take pictures but for some reason I snapped a picture of the 2018 stained mattress.

The location. The hallways and our room was very stinky. The doors to the outside were never locked so anyone could get into the hotel. I actually checked the beds and walls for bugs.

While this property is okay. There is a need to upgrade. The rooms are old and rusted, bathroom is poor.

The room was not clean the bathroom, smell like sewer questioning about it. They could not move us to another room. Bedsheets was not changed. I even left and asked them to change the bed when I return six hours later the bed still has not been changed.

The hotel room had a smell and it felt really humid. Also, breakfast was really crowded and everything had run out by 830am. They brought out some biscuits that were still frozen. Staff seemed like they were trying to keep up but were distracted with kids

Amazing as always! see yall soon

I am Requesting compensation because of missing basic amenities often qualifies for partial refunds or points/credits. No towels in the rooms — a fundamental amenity every hotel should provide without exception. Management already knew they had no stock but chose not to inform guests. When you asked why guests weren’t told, they avoided the question entirely. You were told the shortage was “a customer problem and not their concern” — which is the opposite of how a service business should operate. No apology, no empathy, and a combative attitude — that’s a failure in customer service, not a misunderstanding. I understand Hotels run into supply issues sometimes, but transparency and care are non-negotiable. A simple acknowledgment, an apology, and a plan to make things right would have changed the entire interaction. Instead, they dismissed your concern and made you feel like you were inconveniencing them.

The breakfast was good. I liked the waffles and variety of foods. N/A

The breakfast was good. I liked the waffles and variety of foods. N/A

The stay was AMAZING! The staff was so accomodating after we arrived last minute because the Holiday Inn Express gave away our room!! My family and I really appreciated the way they treated us! I would recommend this hotel to anyone looking for a nice room and a fair price!

Location Room was mold on wall carpet had a bunch of burns and patches missing

Room was mold on wall carpet had a bunch of burns and patches missing

Clean

The window coverings were full coverage blocking overnight and morning light for sleeping The pillows on the beds were small squares a regular rectangular pillow would have been nice, however it was not what I was accustomed too, so no big deal

Free parking, and the free delicious breakfast

Exceptional

I was in Room 223. The curtains had holes in them and the Telephone didn't work. The second floor hallway smelled bad as I exited the elevator. Smelled like the carpet had not been shampooed in forever. And lastly, the vending machine was empty the entire weekend.

This was by far the m terrible experience that is have ever had! The staff was horribly rude, the hotel was not clean, dated, smelly, and looked very unsafe!! My family and I didn’t stay at this location and I hope to get a refund! I was modified if my experience. I would strongly advise no one to ever book her!!

Wonderful I just wished it was neat some shopping areas. Other than that it was a wonderful stay

The rooms are spacious and nice. The furniture is outdated and one of our ACs leaked and the carpet was soaked. There was some leftover trash on the floor. The pool was nice and they had towels we could use. The water pressure in the shower was amazing! Breakfast was the best we had on the trip.

The first day the air conditioner was not working properly so they replaced on the second day. The pool was closed half the time. The ice machine was broken for most our stay. The front staff was not very hospitable sometimes rude.

Liked how spacious room was and how much was in there. Furniture was old but worked fine for us.

Good

The only thing is the pool isnt very clear . And there needs to be updates to the pool it self

I visited on 7/23/26 I arrived at my room, immediately I always check my room and bed out, good thing I did, the top spread had a big brown stain on it, pull the covers back, sheets was nasty, look like nasty butt smeared on the sheets, checked my grandkids bed, black hair on sheets, brown spots on comforter and sheets. I immediately went to the desk, young lady at desk was very sweet, but no more rooms to change me too and no one there to change my bed, stated she could give me sheets to change my own bed (Terrible ) but had no choice, checked other hotels, prices had gone up. then I go back to the room, look in drawers and find a pair of dirty socks, so this means they didn't check the rooms and did not clean it. No manager on duty, noise is loud at night from being so close to the hwy (not hotel fault) there was no one at the desk when I checked out Saturday morning, sign was up stated they was away from desk, didn't have time to wait to request to see if a manager was on duty, I will not stay again.

Rooms are old and had a smell

NO

Had a upgraded room for a double bed

The Breakfast was more than I had expected. The staff was exceptional.

The Breakfast was more than I had expected. The staff was exceptional.

Breakfast was fabulous. The bed and pillows were great. The hair dryer was excellent and quiet. The room had a lot of carpet stains. I chose not to go barefoot. I had to wipe down the bathroom counter and bedside table as they were sticky. The room smelled like fragrance of which I am allergic. There was so much fragrance it was like they had to cover up the smelly room. There was no light on the desk making it hard to see to work there.

Breakfast was fabulous. The bed and pillows were great. The hair dryer was excellent and quiet. The room had a lot of carpet stains. I chose not to go barefoot. I had to wipe down the bathroom counter and bedside table as they were sticky. The room smelled like fragrance of which I am allergic. There was so much fragrance it was like they had to cover up the smelly room. There was no light on the desk making it hard to see to work there.

I was impressed with the condition of the room.

The staff were friendly and helpful. The room was clean and well maintained. However, the facilities were older than I expected.

Superb

However, the food for breakfast was very good and the cook was a very personable person.

I'm sorry I just put everything in the first paragraph

The location was good. They have good breakfast I didnt like that I was first put in a room that smell like urine. Then the next room, what seem to be blood in the tub, after speaking to the manager, she said it was rust. Said she told the young girl that was working that night to explain it to me when she switched my room. But she didnt. And the pool, very nasty. It definitely isn't being maintained properly. U could see a film in it, bugs, trash and the water wasnt clear at all. It was foggy looking. Couldn't see the bottom. My grandbaby dropped her toys in there and there's no way anyone could have went down to get them because you couldn't see. The tv wasnt the best either. Had like a blue tint to it. I couldn't enjoy watching anything.

I didnt like that I was first put in a room that smell like urine. Then the next room, what seem to be blood in the tub, after speaking to the manager, she said it was rust. Said she told the young girl that was working that night to explain it to me when she switched my room. But she didnt. And the pool, very nasty. It definitely isn't being maintained properly. U could see a film in it, bugs, trash and the water wasnt clear at all. It was foggy looking. Couldn't see the bottom. My grandbaby dropped her toys in there and there's no way anyone could have went down to get them because you couldn't see. The tv wasnt the best either. Had like a blue tint to it. I couldn't enjoy watching anything.

The hotel was nice and clean. The most amazing thing was the bed. The mattress on the bed was wonderful. I haven't slept that well in years. Our housekeeping service was wonderful and very helpful.

I’m

Pool was green and not usable. Hotel is very outdated and dirty. Breakfast was always running out of food and utensils. Convenient location to Dallas and FW though.

The breakfast was good and the hotel was well kept. Nice and friendly staff!

The room seemed like it was one that is in desperate need for a remodel. It also smelled of cigarette smoke. Once that issue was resolved, it was passable for me. If I was traveling with others, I probably would've gone elsewhere to stay. The staff was very friendly and helped address the issues I had as best as they could. The breakfast was good every morning. Overall, I'd stay here again if I'm traveling solo but not if I'm with someone else.

The hotel staff were professional and friendly. The elevators are slow and old. The carpet is dirty and needs to be either deep cleaned or replaced. I checked in pretty late after a 10 hour drive. I didn’t check the lamp shade but noticed I was coughing pretty bad. Well once I was ready to check out I noticed the lampshade was covered in mold. That explains the room smell. I had to leave to get some air freshener from the local Walmart! I informed the staff member when I checked out and she agreed that the mold was definitely “nasty” and would inform the general manager.

I was disappointed. The mattress was stained as well as the bottom of the tub. Didn’t even shower there. The girl at the front desk did show me other rooms, but they were all the same. We could not get our money back so we spent the night and booked another hotel for the following night.

The main hallway could use some attention. There was some obvious dusting and wipe down needed. There was a wet smell in the main hallway and room. Some room furniture was obviously ready for recycle. Desk chair was totally ripped and half of the arm rest was missing. The room carpet had large spot worn through to the floor.

I was disappointed with my stay, i book with this hotel every time i need a getaway. But unfortunately this stay… i was left without washcloths. Then when i requested towels, i was told to come downstairs to retrieve them. I felt as that was an inconvenience due to the fact that i should have already had them in my room before i even checked in. I was very disappointed with that.

The bedding, furniture and carpet felt damp and sticky We had no choice going elsewhere due to the WC soccer.

The room was clean. The area is nice. The breakfast was good.

Alll occasions my stay has been comfortable and pleasing.

Good stay for us. Will stay again

The property is dirty, old and raggedy. The first room we had was sticky and dirty. The 2nd room they moved us to was dirty as well. The whole property was extremely humid, very uncomfortable, noisy, and just dirty and gross. The staff however was very nice and helpful. 10 out of 10 for the staff. 0 out of 10 for the rest of the location.

The toilet was running

Room was clean, besides some stains on carpet

The room was clean. Staff was great. Hot tub not warm at all

The stay was fine.

The hotel is pretty beat up. The room was old, the bathroom was stained, toilet and tub & it had an overall unclean feel. Staff was great! The room definitely seemed to be clean it was just old & had many amenities/areas that just showed so much use it made it all almost impossible to feel clean.

Dhdhdhdhhdhhdhhdhdhhhdhhdhdhhdhd

We had a wonderful trip and hope to come back soon! Everything was perfect. Clean, comfortable, and loved the trip! Too bad the heater was busted on the hot tub! But still worth it!!!

It was amazing i love it they have new items for breakfast... i always stay at this hotel staff is amazing and friendly

Amazing stay! Staff was great!

Perfect place to stay! Will definitely be going back.

The room on 1st look was very clean but it smelled like sweat and mold. I opened up the air conditioner filter and they were very disgusting and there was a box of food left in the fridge from previous stay.

I stayed 2 nights with my family here but I wouldn't be willing to go back to this place because for the price I paid I would expect a quality place like good looking beds and good clean smelling rooms but instead the whole place smells like old and humidity the breakfast it was so poor that I just grab a coffee because they didn't have anything good the staff was ok. I was trying to get a soda from the only vending machine they have and it only accept card so I used 3 different credit card on 2 of my card it changed me 40 dollars and the other one 20 dollars so I spent 100 dollars for a coke and at the end I couldn't get it because the machine never opened so I had to go and talk with the person at Front desk and explain what happened in order to get my money back. Definitely is a bad place to stay.

Very good

our room was clean. Quick check in. We enjoyed our breakfast.

Coming back loved it

Everything exceeded my expectations!

The stay was great, rooms clean beds soft,, but that breakfast is horrible, coffee watered down, bread stale variety non existent, need other options as far as healthy food, and turkey products would be greater

Hotel was clean, friendly staff. Kayden went out of her way to help us when we needed accommodations at a sister property due to delay.

The parking was great.

Yes

Sketchy location. Room was definitely neglected! Cracked window, damaged TV. Staff was very unresponsive to my needs.

The phones randomly go off throughout the night. They had plumbing issues. 6am in the morning fire alarms went off for no reason at all for at least 29 mins.

I book with this hotel very often, the staff is always so sweet

The staff was courteous and polite. The room was clean as well.

The room looks great and the staff was so friendly

The room smelled

The room was very clean, and the bed was comfortable.. Their breakfast is basic and they have free parking. The Mexican restaurant next door food was very good and they offer a variety of beverages from the bar. There’s a cigar lounge next door name The Smoking Jacket with several large TV’s

It was a good stay, no complaints

Good

Clean and nice customer service

I had to be transferred to 4 different rooms. The 1st(308) door could be opened with a key, the 2nd room (315) a/c would t shut off( it was 60 degrees that night), the 3rd room(310) a/c wouldn’t cut on and finally after settling for the 4th room(302) cause it was 11 pm, I was so tired, I took whatever. Every disappointing experience. Would never go again

The room was clean& the staff are very courteous. The breakfast is standard; nothing to brag about. At least you will not leave hungry.

It was clean but super hot.

Yes

Yes

read several posts after booking became apprehensive- thankfully I can say our experience was AWESOME all around early check in, our suite HUGE spacious and clean!! will honestly be our go to place my sister lives near so visit more frequently!

The room was filthy. Several large, dark red stains on the carpet and the entire room smelled like weed. The mattresses were falling apart at the seams and looked like they were several decades old. The sheets smelled badly and there was hair all over them as if they hadn’t been washed. The bathroom was so dirty I didn’t want to use it. The tub was stained and had major surface damage with cracks and chips. I was afraid I’d cut my feet when standing in it. The towels were stiff and seemed like they hadn’t been washed recently. I should have left, but I was by myself, arrived after midnight and had to leave by 6am the next morning so it wasn’t worth driving around looking for another hotel. I was supposed to stay another night, but I didn’t return. I ended up driving 5 hours home Saturday night/ Sunday morning. I’ve never written a bad review like this and I’ve stayed in hundreds of hotels. It’s obvious the hotel has updated their lobby and possibly some rooms, because the website photos looked nothing like the room I stayed in. It was the second floor, but I can’t recall the room number since I’m writing this a week later. Do yourself a favor and stay elsewhere. The positive reviews have to be fake.

The room was very clean & the staff were very courteous.

Bad hotel. Smoke smell, nasty rooms, things felt dirty and sketchy. And we had a disappointing response from management when we expressed that we wanted to cancel because the hotel didn’t meet expectations. We ended up just checking out, not feeling comfortable with staying there but paying full price for the room. Such a waste. Such greed.

3rd floor and 1st floor smell like weed my entire stay they broke the buttons to the elevator…. Then I’m walkout on Sunday I look over and they are having church service with a person laying on the floor entirely too much going on at one time

I love staying here with my family

The room was clean. and the Staff was super curteous. The breakfast guy was off the chain!!!

The staff was good & the beds are very comfortable

Rooms were very clean and staff was nice and helpful

Great

Great

Clean room

Breakfast was cold and not great.

Rooms could do with a update and bathroom toilet does not flush properly.

They cleaned our rooms when asked not to took a pair of jeans out of one room could not find them

The hotel for the most part is quiet and located off of a main road. There were lots of places to eat at. The breakfast was decent enough, just typical hotel breakfast. If you are looking for a clean, no frills room, for a nice price, stay here!

Yes great stay

-Jeanette-

The customer service was amazing. They welcomed us with friendliness. The room location was convenient. It was close to many restaurants and off the highway. The room was clean and they provided a pool with curfew. The staff was friendly about advising of the curfew.

G

I think the room was clean, but the entire floor were we stayed smelled including our room. Probably the carpet. The hotel is not physically maintained. Lots of touch ups needed. The lobby was cute. The staff were helpful. It was a good price.

The staff was very nice & helpful 🙂

The front desk has been amazing. Very friendly and helpful, accommodating my several date changes. The housekeeping staff has been wonderful too. The room was clean and the linens are crisp and fresh. The air conditioning is nice and cold; perfect. Overall a very cozy stay.

Everything has been wonderful here. The check in was easy and quick. The front desk staff has been amazing and accommodating, even with multiple date changes on my part. It’s a quiet property and the room was very clean, the linens fresh and crisp. Housekeeping has been wonderful too. The continental breakfast has been delicious. It’s been a very cozy stay.

Went back to the front desk and was asked if I wanted her to clean it up. Yes ofcourse I did. The young lady came up with paper towels and a plastic bag and cleaned it up. Really we expected more from housekeeping. I personally did not want to touch it to clean it up. But found it too gross to touch a giant roach.

The room was very clean and well stocked. The towels and linens have all been fresh and crisp. It’s a very quiet property and the front desk staff and housekeeping have been very attentive and friendly. I’ve had to adjust my stay dates twice and they’ve been very accommodating. The continental breakfast has been fantastic; plenty of delicious options, even coming later during the service window. There is no ice machine on my floor but I haven’t needed any, and there are machines on the other floors that I’ve seen (which are easy to access with the elevators). I did have to do a load of laundry, and there are two washer/dryer machines, but only one was working. Again, it wasn’t an issue for me as I had a small load and could do it anytime of the day. Overall, this is a remarkable hotel and has made me feel very comfortable and welcome. I’d definitely stay here again.

Everything is nice and comfortable

I absolutely love size of the suite!! It was comfortable for my family of five and they loved it!

Na

Mattresses were stained; everything else was clean.