Courtyard by Marriott Dallas Carrollton

Everything was fantastic, clean room comfy bed, good service, good parking and great location. Would benefit from continental breakfast.

The front desk staff-Henry was very helpful and knowledgeable

The room was clean and the staff were friendly.

This is a nice property conveniently located in Carrollton. Some snafus with housekeeping and billing but not major.

Check in was seamless. Staff very courteous and helpful. Edward was helpful in providing information about facilities. Parking easy. Close to major highway to get to places quickly. Close to shopping ( grocery and general needs) and restaurants.

Our family and friends all stayed for a wedding. The location was great and we enjoyed the on property restaurant and bar.

Clean room good

Room was clean, and all room amenities were well displayed.

Clean

Very nice room and excellent stay

Great location

Very clean, and great location.

The front desk associated I believe his name was Henry but great guy!!

Excellent stay

The property was very nice

Great

Leslie, Patricia and Henry were very helpful and complete professionals with us during our stay which made our experience that much better.

Henry was superb!

Lived my stay; Mariah at the front seat really went out of her way to help me look for my lost wallet. I really appreciated her efforts.

Friendly staff also provided free brake fast coupan and staff was very friendly. definitely choose this place next time as well.

Rooms were very clean and staff were great! The pool can use some cleaning.

Loved it all. Nice and courteous staff. Very helpful.

The breakfast staff were amazing!!!

Great hotel

Nothing

Great location. Classy property. Good food. Hope to come back.

loved it! bar and lobby was inviting

The rooms were quiet and clean. The staff was friendly and helpful. Though breakfast wasn't free, there were lots of delicious options. Parking was abundant.

We were given a room that wasn’t ready. Service was cleaning the room when we got to our room. Had to wait in the lobby until it was ready. Other than that, the stay was good. No problems

Could be better! While the staff was friendly and helpful, there was evidence of poor maintenance…elevator missing a button, wear and tear in hallways. We paid extra for two breakfasts and the staff upgraded us to three but when we tried to redeem (at the Starbucks) the waiter was unhelpful and many items were not included on the meager menu. We won’t be returning anytime soon.

Not much of a menu and hours of operation were few. Bar was closed by 10:30 when we visited

N/A

Great location, nice pool and lobby is great for quick meetings Gym was very warm Idk if AC was not working, not a dealbreaker though

Proximity No fan in the bathroom. Poorly maintained furniture and sloppy details. A real train wreck

Excellent location for our needs. Friendly, helpful staff that greets you every time you walk by. Nice, clean room.

The AC units are preset and locked so the temp in the room never went below 72 degrees. I have health issues and I was uncomfortable and didn't sleep well our entire stay. We asked for our room to be cleaned during our stay, and it was never done. We had to call down to the front desk for more towels (due to housekeeping not cleaning the room as requested). The elevators (both of them) went out of service on our second day there, and we were staying on the 3rd floor, which means we had to walk up 3 flights of stairs to get to our room, which was VERY inconvenient. The lack of overhead lighting in the room is disappointing. For the cost of the weekend stay, we expected a bit more complimentary amenities, such as a minimal breakfast (cereal, fruit, toast) or bottles of water...something. All in all, it was a mediocre stay and we will not be returning.

Very close to everything we needed and very adequate free self parking in a lot rather than a garage which I personally prefer. The breakfast was not included and was a bit pricey, but I believe there is a rate that includes the breakfast. The young man that checked us in, Henry I think, said he was in training but you wouldn't know it. SO professional and very, very courteous! The hotel is in an unusual location, but the way DFW loves to grow, I doubt that will be the case for long. It was perfect and less than 10 minutes from our concert at Covenant Church.

Very comfortable sleep and clean the room

The stay was great, only thing was the pool was closed.

Everything was great, including the location.

I stay at this Courtyard frequently. The staff is always nice and helpful. It's always clean and comfortable. Nothing.

Everything is very convenient

Good

Great staff

The room was nice, clean, and comfortable. No free breakfast.

That explanation turned out to be completely false. After I pointed out that they were breaching the reservation agreement, the manager suddenly appeared and gave us a king-bed room—framing it as if they were doing us a favor by “upgrading” us. This clearly shows they had a king room available all along but simply chose not to honor the reservation until we pushed back. The lack of honesty and the dismissive attitude from the staff were extremely disappointing. If you book a specific room here, don’t assume they will actually honor it unless you challenge them. Very unprofessional and a terrible experience.

Our room was hot at night one night. The other night it was fine.

Neither of us slept as the room was hot, though we had the a/c turned down as low as it would go.

The staff was very courteous. My room was clean upon entry. The bistro staff was wonderful to me. They made me steel cut oats off breakfast menu during dinner hours. I was recovering from illness and it was the only thing my stomach could tolerate.

Fan wouldn’t shut off until 2am even though I turned off AC and heather.

Everything was clean, the esthetics were pleasing and the food at the bistro was simply delicious!!!

Clean room, nice staff

Yes

Hot water was off in the sink and very slow in the shower.

Parking No free breakfast

Spotless rooms. Clean lobby. No breakfast

The woman who checked me in was very very pleasant. Greeted me with a much-needed smile.

This hotel was clean, had a nice ambiance and every staff member was friendly and courteous.

Everything was great,room was pretty spacious loved it.

Good

N/A N/A

The staff was professional and took care of us and changed our room.

Room was nice, modern with fancy bathrooms. But vanity light keep flickering. AC unit running with loud noise (room 517 by the way)

Yes

Room not as was described by personnel when called for reservation. The pillows were horrible and it was a noisy room. and the TV must have been hit at one point because there was a constant sunset in the middle of the screen on every channel..

Room was cleaned

We didn't use the bar and didn't have breakfast. Overall great room and service.

Clean room

Location of hotel. Clean room, staff. Rooms are quiet.

Great room and staff

Excellent

Construction starting at 6am was terrible. Being woke up from the beeping of backing up vehicles was disappointing.

Very professional and very nice!!

Location is perfect & convenient, quiet, staff is attentive and room is clean.

Place was super clean and easy access and easy to find .

Quiet and very close to K town. Bathtub was not very clean, and the room had a little smell when I checked in. However, overall condition was good.

It was great

Room was clean and staff were very friendly

Nice

Will likely return.

Clean room

I specifically reserved a room with two queen beds, as I was traveling with my family and needed proper sleeping accommodations. However, upon check-in and entering the room, I discovered that the room provided had one king bed and one sofa bed, and the overall room size was much smaller than what I had booked. I immediately returned to the front desk to report the issue, believing that the wrong room had been assigned to me. At that point, I was informed that the hotel was overbooked, and that this was the only remaining room available. I was also told that there was another room I could look at, but that it had an air-conditioning problem and moisture on the floor, and I was asked to go see the room and decide for myself. This option was clearly unacceptable. What disappointed me further was being told that because I booked through a third-party platform, this inconvenience was “unavoidable,” and that I should have booked directly with the hotel to prevent such issues. I found this explanation irresponsible and unfair, as the responsibility to honor the confirmed reservation should lie with the hotel regardless of the booking channel. Left with no real alternative late at night, I had no choice but to return to the originally assigned room and manually set up the sofa bed for my daughter. Unfortunately, the sofa bed mattress was severely worn out

The ac unit in the room made incessantly loud clicking noises all night and should have probably been serviced. The bed and pillows were extremely hard and uncomfortable. I think I managed to sleep for about 45 minutes all night long, and at 3 am was awakened by a shrill screeching spind from the hallqay.

Love the location. We always stay here for the convenience of having all the stores/plazas right down the road. Didn't like that there was a conference of kids there. Lots of them were running up and down halls, making loud banging noises in their rooms, etc. Second time we've stayed here where that's happened, which is unfortunate because everything else is amazing.

All of the staff that we encountered throughout every area of the hotel were extremely friendly. They always greeted us and asked if there was anything we needed.

The staff was efficient and welcoming. The room was large, and extremely clean. The bistro's food was very good. The noise level in the room was low, and the view of the surrounding countryside was as good as possible, given the flat nature of the Texas landscape. It would be nice if the hotel had either a business center, or had a place where you could bring a thumbdrive and print out documents and photos. This is somewhat of a drawback, and the only issue that might make me likelier to use a different hotel.

Wonderful in every way

Very clean room. Relaxing stay

three pieces of face tissue left on arrival and front desk would not deliver more even when we said we were in our pajamas. light switch behind the pillow turned on the lights 4 times during the night, bad design

The room had nonstop air-ventilation noise, and we could also hear the toilet flushing from the room upstairs.

Great convenient place to stay

Had small issue with door lock, front desk and maintenance responded quickly taking care of the issue. Very good customer service.

Friendly staff

Just a few items available for breakfast. The room, front lobby staff and overall property condition were great!

Great

Excellent customer service!! Very friendly and welcoming.

Didnt have breakfast

Great!

yes great service and room was very clean!

Spacious room. Nice blackout curtains. Comfy beds. Spotlessly clean. Big bathroom with good shower and lots of counter space. Could hear people talking in room next door. Light extremely bright in bathroom for night time visits.

好

I like that it’s close and easy access to stores around the area. But also secluded enough that it’s away from noise crowded places. We did run into an issue. Didn’t think much of it when we walked into our room. Our room was room n humid. I just thought maybe we just need to settle in n turn the air up. We got ready went out. Was out for a good 4-5 hr. Came back and our room still felt the same if not worse. So I contact front desk. The maintenance man came to check and was unable to fix it. They had to move us to a different room. It was a hassle as we had already settled and unpacked. So we had to do it all over again to move into our new room. Overall it was decent. I like the closeness of the stores around and secluded enough to avoid traffic.

I was visiting and was not familiar with the area, however I was pleasantly surprised with this establishment. It was very nice, the staff were welcoming and made check in process easy. I was also happy that in the room I had I did not hear anything and slept like a baby. I would recommend and if I am ever back in the area I will be staying here.

The entire stay was fabulous. The staff was excellent. Our room was immaculate. Our breakfast meals were delicious and healthy.

Enjoyed our stay

Clean

Location , luxury,

Awesome property

Beautifully designed and furnished. I especially liked the bar area. The a/c in our room would not cool down below 70. My partner and I are both very hot natured people and can’t sleep if it’s not cold in the room. Additionally, the pillows on the bed were too “weak” and flat instead of fluffy and full.

Love this place

Tidy organized, staff very friendly.

The staff was extremely friendly and the rooms that I booked were perfect for my friends to stay during my elopement weekend. Parking was easy to come by and the hotels was close to lots of fun places!

.

Housekeeping is only available every other day.

Convenient.

On going construction, lack of clear signage a problem. Hallway carpets dirty.

Staffs are very kind

Clean, quiet, and spacious.

Staffs are very kind and helpful. Little noisy due to A/C and construction nearby.

Good