Holiday Inn Express Hotel & Suites Canyon by IHG

Not a lot of dining establishments nearby.

Room was clean and the staff was great. They provided me a keurig for coffee since I had to leave very early in the morning prior to breakfast service.

👍

Close to Palo Duro canyon

Easy check in and check out.

Quiet

The hotel is lovely, clean and the staff were friendly and helpful. The breakfast was good and the breakfast staff person kept everything filled and the room sparkling clean. We liked it all.

Small, clean hotel. Excellent beds, Excellent quiet.

The staff were so kind and there were plenty of choices for all appetites The building and swimming area were very clean and neat. However, they do show signs of wear and tear and could us some updating.

The room is very clean and the staff is friendly and helpful. The blackout curtains are wonderful, however the mattress leaves a lot to be desired. Note the walls are thin so if someone has a 4:30 am alarm they don’t turn off…

Elevator was in rough shape. Broken fixtures and operation wasn't smooth. Dead bird under tree near front door had been there for what looked like several days

Property, room and pool are clean. Well kept hotel and friendly staff

Excellent room amenities, and great location - very close to where we were going (Palo Duro Canyon).

The bed was comfortable

Reserved short notice. Very nice place with a great breakfast.

Location and breakfast! Expensive- price jacked up because of holiday!

Staff is great!

Hair in bath tub

Comfort and affordable

Safe.... great town to stay in. nothing

Good location Staff not as friendly and need more lighter blanket options . Bathroom had some mold in shower and coffee pot wasn’t available in room

Location was very convenient to all the activities we attended Na

Comfortable beds, nice breakfast. WiFi didn’t work.

The service could have been little better, try to get a receipt at check out no one at the counter to help me.

No grab bars in shower and Fox News missing from TV

The staff was great and the rooms were clean.

It was a great place to stay. It was clean, the staff was very helpful and nice. Enjoyed our stay.

There's nothing to complain about!!

Very friendly staff and clean facilities

It’s too bad people have been stealing the coffee pots so that we now have to check them out at the front desk.

Good None

Convenient location

Front desk guy wasn't rude but not super helpful. He said they were running low on keys so we could only have 1 and was pretty flippant about it. Breakfast and room was fine.

Our room was clean and very spacious.

Location Exterior was messy - trash needed to be picked up and emptied

Booked at this hotel 100% because of the hot tub and pool; both were not available. Because we didn’t book directly with the hotel, we couldn’t cancel or get any consideration. Very frustrating. Good breakfast and clean room.

Breakfast was great. Staff was amazing!

The electrical outlets were an issue and the fridge didn’t work.

Staff was friendly and helpful, room was clean and comfortable, and breakfast was pretty darn good too. Plus it was only 10 minutes away from Palo Duro canyon!

Clean and neat Nothing

Great breakfast. Great location. Nice room, but thin walls.

Staff was very good!

My favorite thing was the blackout curtain. So great I slept way past my usual wake up time—a good thing. Service was great and room was clean.

not holiday inn quality and certainly not worth $200 in a small town. Cost does not reflect the quality expected.

Nice.

Worth the money for sure.

Everything seems better than I expect with various breakfast choice, friendly staff, and clean room. I highly recommend this place when it takes only 15 minutes to drive from Palo Duro Canyon.

Great staff, great location!! Best place to stay for a trip to Palo Duro Canyon.

My pillow had a blood stain on it and they just tried to put a pillow case over it. The breakfast said it lasted till 9:30, but they stop putting fresh food out at 9. They dont have a waffle maker, its a pancake maker that makes them smaller than McDonald's. It was close to everything in the area, but i would'nt pick it again because of the pillow and breakfast. The staff were really nice though

Everything we wanted in a room for the night. Friendly staff and very clean rooms and a nice comfortable bed.

This hotel was comfortable and convenient. The staff were so friendly and helpful also. One of the best hotel stays that we have ever had!

Perfect for our needs

Great location in Canyon by the college. Very clean property and nice staff.

Clean room, great easy check in

Quiet and peacefull. Quick check in and out. Breakfast bar was lacking, not replenished. Had to scrape gravy to put on partially cooked biscuits. 1 sausage left. Wasn’t what I was expecting from a Holiday Inn Express

Yes great

All of the above

Room was ckean. Front desk was very pleasant and helpful.

I love the place!!!

Stayed in the king suite, the sheets that were on the pull out sofa bed were not clean. I pulled the sheet off and gave to the person that had the cleaning cart in the hall. The gave me new sheets.

yes clean room and staff very nice

It’s always great at this one…

The room was amazing perfect for myself and kiddos. The staff was great, the pool was good, and the breakfast was delicious.

Great staff and comfy room

The staff was amazing, room clean and one of the bests breakfasts we’ve ever had at a hotel.

Nice room, staff was courteous, left about $5 of change on table, when we came back it was gone even though we were staying another night. Also had the not ready sign on the door. Don't mind leaving tips for the maids, just make sure we were checked out. Pool and hot tub were not operating, one of the reasons we booked here.

All of the above.

Very disappointed that the pool and hot tub were down, due to the roof repairs. It was the main reason we choose this hotel.

Hotel under construction so a little rough. Could hear activity in other rooms too clearly. Lighting outside a little dim Not usual HIE quality.

Nice room, attentive staff. Good breakfast.

Typical hotel

Always great

I always love staying at a Holiday Inn Express Hotel & Suites. It doesn’t matter where it is! They are all the same with a great staff!

The staff was very friendly, from the front desk clerks to the dining room attendants. Breakfast was your standard hotel buffet fare, but it was well prepared. The shower in the room was fantastic! Best shower I've ever had!

Yes to all. Everyone was lovely, the rooms were wonderful even tho we were located by the AC central unit which was not exaxtly desirable. Was that because we used a 3rd Party reservation system? The only concern was the height of the shower. It was impossible to adjust by a shorter (5'6"inch or sp person and extremely difficult for a senior.

Excellent service

It was clean, quiet, and beds and pillows were extra comfy! Nice hotel!!!

We have stayed here several times. Always friendly staff and clean rooms.

Everything was fine.

Very easy to access from I-27

Great place

Went for West Texas A&M homecoming. Perfect place to walk to campus! Hotel was perfect!

Friendly staff

It was great! The room was large and accommodating! Staff was very nice.

I loved the indoor pool with the hot tub. Also the room seemed very clean.

Nice location and very clean.

The location is nice. Close to WT University. Staff was incredible

Nice place to stay.

Nice and clean property. Would definitely stay there again.

Place was nice, the only thing was room smelled like stinking feet. Carpet stuck

Staff was extremely friendly and helpful.

If you reserve here be absolutely sure that you’re going. I reserved and within 15 -30 minutes tried to cancel due to my partner’s health worries and they refused to cancel my reservation. Poor customer service!

Rooms were nice, area is quiet, staff is efficient

Accommodation was great!

Nice place, clean and good breakfast.

The check-in clerk was new & it took excessive time for check-in. Room smelled musty the entire visit. Requested clean towels was told they were all dirty, same story on blanket request. The breakfast staff were outstanding and the breakfast was good.

Room was so spacious ! Like an apartment

I like the pancake machine. Didn't like the yappy dog.

Everything was very nice.Could not use pool first night they had a party in it.The room was great except in restroom the toliet seat was very loose had to be careful sitting down,that was my only issue.

My room was ok, though it was missing bath towels. My parents room triggered my mom to have an asthma attack d/t mold or mildew in the AC.

Location

Not to bad

Friendly people but terrible bathroom

I understand this is a budget hotel and the smell, the service and the breakfast food solidified that, so curb expectations, if you have them... Check in took a while as the front desk person was on the phone when we arrived and that conversation took a bit to resolve. Not a huge deal and they were helpful and friendly after. The room smelled funny but seemed clean overall. We did not have room service come the first day and a note said to call the front desk if we needed fresh towels. Later that evening I called to request a few washcloths, she said she would 'see if she could find some.' When she arrived she told me 'they don't normally deliver' so I told her about the note and she wanted to see it... She then said 'that is an old note they don't do that anymore' as she sighed and rolled her eyes. I guess the hospitality industry is not always hospitable. We didn't ask for anything else the rest of the trip. As for the 'complimentary breakfast' I have not compliments. Pancakes were ok when the machine worked; Eggs were watery, bland and not something I looked forward to. They had a scrambled egg with peppers which they called an omelet, that was slightly better with a piece of bacon added but they only offered it on Thursday. Friday and Saturday were only eggs and no more bacon just 2 different types of sausage. The pool and hot tub were dirty and the only water filling location was in the gym room. Overall our experience was subpar, and I looked forward to leaving.

We stayed 2 nights and everything was great.

Great!

Easy and quick check in. Room was nice and cold too

Clean room, made daily with friendly staff.

Room was clean and comfortable.

It was clean and comfortable

Nice, clean, fairly new, quiet.

A tile was loose in the bathroom and caused me to tripped. Needs repair.

Convenient location and friendly service. This is my 2nd time staying here.

Very quiet

Worker had no personality complimentary breakfast was not good like it was last time

Personnel great. Very warm & welcoming

Beds were too soft but otherwise a great stay

Property was well maintained and the staff was very friendly.

The property is fine but we were not made to feel welcomed rather treated as nuisance on arrival. Probably the receptionist was in a bad mood or going through a bad experience. The receptionist in the morning was pretty nice.

Definitely would stay again