Best Western Plus Burleson Inn & Suites

Also, one staff member was very rude that worked in the morning. She yelled at me because I attempted to get breakfast at 6:35 AM. It was scheduled to open at 6:30 AM. She said everything wasn’t ready yet. That’s not my problem as I had to get on the road to continue my trip. Would not stay there again.

Very friendly staff and had no problems.

Big room but nothing fancy. Never stayed at a Best Western that wasn't decent.

Very good

The night clerk checking us in was very friendly and helpful. The staff in the breakfast section was not helpful and distracted on her phone. The front desk clerk was not helpful, could not provide me with a receipt and was on her phone as well.

Staff was friendly and the location was excellent.

Breakfast could use a little help.

Staff was cheerful and helpful. Clean and pleasant for a fair price.

Exceptional

Excellent staff, clean room, close parking and a good breakfast!

I was surprised about the $100 amenities fee. Most I have ever paid was $50. Th we e is a hold on my card for more than 72 hours. All in all, very good stay.

You booked me at the wrong motel and I couldn’t get a hold of nobody. I’ll talk to a robot and can understand what the hell is going on. I had to run another motel room in the right town so I had to pay for two motel rooms. I still ain’t able to get a hold of nobody. I wanna talk to his machines now.

Front desk Priscilla was unnecessarily rude to my husband. We needed some towels, and she kept asking why and said we needed dirty ones to get ones, the hoodie keepers came into the room and cleared trash and dirty towels and someone else came by later but my son was napping so I told her we didn’t need the cleaning but was unaware she would’ve replaced the towels the other lady had taken at the time. We noticed when we showered later in the evening. Other front desk heavy set Blonde with hair pulled back tight acted weird when I told her some pool water was in the elevator. Other front desk people were present but all kind of awkward, need more people skills.

Friendly stsff

Superb

No comment

Superb

Stayed for 2 nights. Everything we expected and needed.

Good

The room did have a funky smell when we walked in. We stayed in room 211. Suggestion add more outlets on the sides of the bed or on the lamps. Our stay was good. Thanks!

Muy lindo hotel

I prefer outdoor pools. But I was not there long enough to go to the pool. On two occasions, there was a man (two different ones) sitting in the lobby, who looked almost homeless. I was traveling alone & was watchful that neither got on the elevator when I did.

I prefer outdoor pools. But I was not there long enough to go to the pool. On two occasions, there was a man (two different ones) sitting in the lobby, who looked almost homeless. I was traveling alone & was watchful that neither got on the elevator when I did.

Exceptional

Staff was extremely helpful and nice

Staff was extremely helpful and nice

They charged us an early check in fee. We were early but I’ve never been charged an early check in fee before. The pool is very small. The gym smelled funny. But it was fine, a perfect place to crash for a night.

Exceptional

A clean place to stay.

Hotel was nice for a budget property. Room was clean, big, super hot water and good water pressure. Cold fridge and good bathroom amenities. Staff was courteous. I'd stay here again.

Thank you, the waffles were delicious. The eggs not so much.

I would not recommend this hotel to anyone. It was not worth what I paid for the room. I have had a better experience from a one star motel.

We loved the breakfast especially the mini waffles. I only wanted 1/2 a waffle and the mini waffle maker was a great way to customize my amount.

Clean well kept property. Friendly Staff would definitely stay there again.

Exceptional

Service; breakfast; and cleanliness

Great hotel and very clean. Will stay again if I’m in the area.

clean room

Was good

Very good

it is a nice place for the price

Nice property and wonderful location.

Great 5 stars

All very clean.

Flea infestation in the hotel room has greatly affected our pets who had no fleas before staying here. Will not stay there again.

Superb

Good

Front counter staff was a bit rough, but professional.

Good service

Breakfast was good, clean room, friendly staff

..

Room was very clean & spacious. Beds were super comfortable. Breakfast was convenient and lots of options.

Good breakfast, quit room. Easy access to area restaurants

The rooms were clean, breakfast every day, clean towels, etc, friendly and accommodating staff.

Breakfast was good.

the breakfast menu could be improved. The bathroom towels could be better - they were too rough and threadbare.

Nice place to be

Breakfast was great!

Staff was helpful. Room was clean and comfortable. It was also spacious. Complimentary breakfast was very nice indeed, with a variety of hot and cold foods in good quantity. I would definitely recommend.

Rooms were ok. Nothing special. Beds seem a little small. Staff was great!

Breakfast was ok. We only ate Saturday, but it was good and fresh. The property was clean and staff were very friendly and pleasant. Our room was comfy and clean. No pests seen. Parking was easy and plentiful! I would stay here again!

Breakfast was a little more limited than other hotels we had just been to (no pot of oatmeal, just instant), but still offered scrambled eggs and ham and other things. This hotel is pretty close to a major freeway so noise is definitely a factor to consider if you're a light sleeper.

Clean room and great staff. Easy walking distance to Miranda’s Mexican Restaurant

Place was a great stay all around, welcoming, friendly. The amenities were nice.

It was a decent spot

Room has a diesel mechanic smell to it and I was woken up by front desk at 7am after checking in late the night before because the signature pad didn’t capture my signature. Not staying here again for sure .

Prefect stay everything was clean and organized.

Parking is full but I would say that just shows how great this place is! Pool was clean and ready to use it’s indoor but not heated. The suite was clean with no issues. The breakfast area was very well stocked and clean. We stay here every time we are in town and will continue to do so. Staff is nice and will greet you as soon as you walk in 😃

This hotel is spotless and the staff was 100/10 wonderful. The guy that checked us in was super friendly and welcoming. Also, My husband lost his AirPod at the pool. I asked the desk if anyone turned it in. The lady at the desk said no but that she would be closing the pool soon and she would look for it. Well, she found it in the jacuzzi and called us that night to return it. Very grateful that she went the extra mile for us. Fantastic customer service all around. We will be back for the next gymnastics competition.

Room was spacious and very comfortable.

Very clean and quiet great price

Room was not clean. Sheets were not clean. Still have yet to see my $100 deposit I was charged before looking at the room. They want to charge someone a $100 deposit before they even see the room.

The staff were really friendly

Everything the amenities customer service and the cleanliness it was all amazing

Everything was great

Good condition but no soap in dispenser in shower. And went down to swim the next morning only to be told the pool didn’t open until 9:30. Yet the pool doesn’t have a lifeguard or any reason not to be open at least by 8 am. Disappointed

Good

Great room for price!

The breakfast was decent, but they were very slow on refills for the eggs that ran out. The rooms are very clean and the staff is very courteous. The mattress for the bed could be a little bit better. It’s a little cheap.

We stay here each time visiting our daughter and family, it’s convenient, rooms are large and it is easy access to interstate

Very clean and staff is wonderful

Everything eas good, except for the breakfast

Room was very nice.

room was clean, staff was very gracious and friendly

Great Place

Always enjoy our stay here

clean room

STAFF WAS GREAT AND ROOMS WERE CLEAN.

Our room felt nice and clean. There's was nice, clean and comfortable.

Great place to walk my dogs

Clean room, comfortable bed and great water pressure in the shower. Would stay again.

The room was very nice and clean, the bed was veey comfortable

Breakfast was hot and fresh

The hotel was very difficult to find. It is off the main area of the highway. The staff was very friendly and welcoming tho.

We enjoyed our stay, room was very clean. Good hot breakfast and scenic walking trail.

Quick checkin. Comfy room. Clean. Quiet

Clean room, friendly staff

The manager is grumpy and talks to you as if you were 2yrs old. We also requested a wheelchair accesible room and my wheelchair did not fit past the door. Overall I need a refund for the first week and subpar for the. Second week.

The hotel was clean and the staff friendly. The room was large and the bed was comfortable.

Beautiful, clean hardwood floors. Huge full size mirror in closet door made it more spacious and excellent to have for getting ready! Nice breakfast all fresh and better than most. Friendly staff that made you feel welcome.

Room was very clean. We arrived late at night and booked it last minute. The lady at the desk was friendly and informative. At breakfast the food was exactly as expected for free breakfast. I would definitely stay there again if I was passing through.

Room was ok. Breakfast not great. Charged $8.00 for a toothbrush and and a tiny tube of toothpaste.

Good options

Overall, my stay was decent. 3 things rhat were bothersome. Layjng in bed watching a TV and spotted a june bug crawling on the comforter. No worries, I rehomed it. There is definitely mold on the showerhead (Room 311). Lastly, the body wash was leaking from the bottle attached to the wall, so I nearly slipped on the body wash puddle that had formed .But customer service was good, nice aized room and the mattress and pillows were comfortsble.

The lady who checked us in at 8:00pm was very nice and very helpful. We weren't as crazy about the day time desk people. The room was clean and comfy, and the breakfast was very good.

What a great property!!!! Great staff!!!

It was good

Ok

Rooms were comfortable and breakfast was good.

The lady at the front desk(i'm so upset i forgot to ask her name) helped us tremendously. My elderly mom booked rooms but i thought she didn't (shame on me) so i booked the same rooms before going inside. I was driving. This lady actually took the extra effort to get in touch with the GM(its company policy) to ask if i contacted the 3rd party booking company they would approve the refund. Mind you, we DID and WERE staying there. But my booking was a better deal(room choices). It took some work on my side, more than theirs but they did do what they said. They approved her refund. Again, it was a double booking situation. I wouldn't have expected that if we didn't stay. That was our 1st night on a 6 night trip. We learned our lesson and because of her and that GM, we will talk about this hotel for years to come. Excellent staff. Rooms were also great. But customer service is a big deal to someone who works in customer service and know this could have went a different way and rightfully so. It was after all, my mistake. But i'm so glad we stayed there. Its a fantastic place! Zero complaints! Thank you!!

Really enjoyed

The front desk gal , I didn’t catch her name but she was great , she worked second shift , very nice and accommodating with my needs and questions.

This morning at 7:45 am the carbon monoxide alarm started chirping in my room and startled me. I called the front desk and it took them 20 minutes to come to my room 4 doors down the hall to change out the alarm. There was no sense of urgency to correct the problem.

You can tell they had some people work on things and the quality wasn’t great. Craftsmanship left quite a bit to be desired

NA

This was a very clean place. It is outdated a bit, but clean! Staff was very helpful! Breakfast was great.

Clean beds, clean bathrooms, clean lobby. Not much to complain about . The only thing is that breakfasts were seriously lacking. There didn’t seem to be anyone to keep food available till 9:00am. There also didn’t seem to be anyone to wipe down the tables. Not sure why but they may just have been short staffed.

We enjoy the proximity of this hotel to family, the size of the rooms are large. I did have to ask for additional towels for a two day stay. When we checked out, after searching for 30 minutes for a luggage cart we had to make multiple trips down to the ground floor and to our vehicle because other guests had taken the carts to their rooms and didn’t return them. The front desk and cleaning staff had no clue where or how long they had been gone or if they would be available. We traveled floor to floor looking, it was annoying. We’ve stayed here at least 4 times and it may be time to try the other hotels next door.

Clean, courteous person at front desk at all times, nice size room

It was clean, quiet & in a convenient location, far enough from traffic noise to not be a problem.