Holiday Inn Express & Suites Austin South-Buda by IHG

Very comfortable bed! Very clean room as well!

It's a nice Hotel, just the breakfast is not to good.

Breakfast was ok and pool needed cleaning.

Very clean

The elevator is VERY slow. If you can, do the stairs. The room was fine, I would probably pay a little extra to stay closer to where we were going, but our budget got us here.

This hotel is the worst I’ve ever experienced. The roof was leaking, and the first-floor toilets were overflowing with sewage. The pool outside was green and filled with algae. The carpet on the second floor was wet, and we couldn’t tell if it was sewage or water. Every room on the hotel’s back side, closest to the pool, had a musty mold smell. The roof was also leaking on the fourth floor. We tried to get a refund from the staff, but she was completely unhelpful. Don’t even think about staying here. Every customer we spoke to had the same negative experience. Apparently, they’ve been under construction for months and are still facing new issues.

The pool was dirty and out of service.

As I arrived there was a blind on one of the rooms had moldy rusty water damage, I entered the facility all you could smell was a musty mold smell. The elevator walls and floors were dirty and scuffed. Get upstairs and looks like the floors hadn’t been vacuumed in a week or so. Got into the room to see its condition and found hair and pink mold in the shower. The wonky ceiling fan had the open ceiling exposed around it. The floors and counters were Les than clean. I asked for a refund and they put right refused. I paid $200 to a facility with multiple health violations that I didn’t even stay at. This facility is a franchise who doesn’t care about their customers or their safety.

Check in was quick and easy. Unfortunately that was the best of my stay. Ants in the room. Hair in bathroom at check in and dirty bathroom. Hair in breakfast. Pool out of order. Wouldn't stay here again.

Pictures and room were not what we booked or expected

The hot water Our stay was very disappointing. There was hair in both beds, and one bed even had a footprint on the sheets, making it seem like they had not been properly cleaned. The floors were dirty, the air conditioning barely worked, and the TV in the living room never worked, so my children couldn’t use it. The elevator was dirty and did not operate properly. Staff were mopping without placing wet floor signs, creating a safety hazard. We were also given the wrong customer service phone number, and the front desk employee was rude and unhelpful. At checkout, we waited over 15 minutes just to print receipts, and then we were told we couldn’t receive one because we booked through Booking.com, which was very frustrating.

Clean room

Room smells like mildew when you walk in door

Bathroom door does not shut. The soap was broken. The too. Smells, the fan sounds like a jet engine. A lot

I could not believe how badly maintained this hotel is. Cleaning crew is doing a lousy job. Surfaces were not wiped down. Hair on the nightstand. Cobwebs and dead roaches under the AC unit andAC unit was so stinky and moldy that I had to turn it off. Toilet seat was loose/broken. I reported all this to the "manager" who did not offer any recourse and reminded because I booked on a third party site he could not return any of my money. I was very put off that he did not even try to offer me another room or anything and he just checked me out. Only half a night of a three night stay. I was so sleep deprived. I then turned to the breakfast area and was appalled at how filthy it was. It looked like a pack of wild raccoons had run through there. And I witnessed 2 crew members just gossiping in a corner. Not wiping down, not attending to the food. I just exited after that. Didn't even eat. This hotel is a disgrace to the family of IHG hotels. I will also copy this and send to IHG.

Oh wow out of alot of hotels that I travel to.This one is fgs best.It could b a 5star.The clerk Bryan was excellent even they r people friendly.I will always stay here on my visits

I booked a suite and upon check in they tried to put me in a room that was not a suite, and also a room that was not ready. Then I got put into another room which was still not a suite. The third room was finally a suite but the AC unit leaked so much that I had to put into yet another room. All the rooms were not clean. One room had blankets from a previous guest. Floor did not appear vacuumed or swept at all. The pool was dirty. I asked for assistance using their pancake machine and was simply told it was working. Worst customer service ever.

The room smelled funny and pancake maker didn’t work right

The room smelled like hot shower. They dont air out the rooms and you can smell it. Rhe pillows look nice and fluffy and when you lay down on them, you loterally sink in. The beds made so much noise. The springs in both the beds were so loud with every movement. The dumpster outside was overflowing with trash. I found a cochroach in the room. We asked for towels to be brought to our room and no one came. The doors were hard to open and you would have to pull them hard to close. Their were lots of flies in the dinning area because of the door to the parking lot by the pool not being closed properly. Again, you had to pull it hard to close. We stayed for 3 days and 2 nights. Our trash was piled up before we left. Not sure if we had to call for them to come check our room.

The young man that checked me in was helpful and friendly and the pillows were really comfortablez

Great experience. The staff is kind and very helpful.

The staff was great. They kept everything clean. It was just an old hotel. The elevator was not great. The laundry room not working, the ice machine was leaking.

Our stay at the hotel was great. Breakfast was very good. The swimming pool was closed for maintenance but it was ok due to it rained that weekend.

Messy lobby and elevator

All these issues were minimal compared to the fact that they charged over $1000 for a tow night stay that was barely $215 at most. Three different transactions for that amount and then charged and then the next day charged an additional $570 on top of the 3 $215 charges. We brought it to the attention of the manager and always told they were doing what they could, but charges remained.

Property seems to be under construction. Lots of dust. The pool was closed.

Breakfast was ok.

The elevator takes much longer to open and close, and it’s also slow to reach each floor. It needs an update!

Air conditioner worked good Breakfast wasn’t a good quality. Ceiling fans were out in whole building.

I was really disappointed with my recent stay at Holiday Inn Express. I usually love staying at this brand, which made this visit even more frustrating. The waffle machine at breakfast was broken, the elevator was extremely slow, and the room itself felt very strange. I was given a handicap-accessible room even though I did not request one, and there was no bathtub. Overall, the experience just did not meet the standard I normally expect from Holiday Inn Express, and it made the trip disappointing.

First time here to watch a TSU graduation. Personnel very friendly and helpful!

A big room. The man in front desk was too kind. 10/10 The Elevator it takes too long

Room looking Smell in elevator, and lobby, was like smelling weird

The property condition is poor, water leaked on the ground floor and in the hallway of 4th floor. There were signs of water damage everywhere and in the room floor. The elevator is extremely slow and there’s only 1. Two positive points: water pressure was very good and decent gym.

The hotel was clean and beds comfortable. It was nice to have a full breakfast to choose from in the morning! Front desk staff were friendly and helpful!

Booked a king bed room and got a full sized bed . Had to sleep on the pull out sofa bed because they were fully boo

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The hotel needed a good cleaning overall our bathroom was full of hair on the floor, several spots of mildew along the bathtub and floor. The mattress in our room was full of stains. I also left a blouse and pants in the closet and called the day after and they could not find it. I specifically told them it was in the closet and the room number and it appears nobody wanted to go look for it. Overall, the location was great, but the cleanliness of the hotel was not good.

Good

Awesome and the best place to stay around the area

Elevator broken for 4 days. TVs in workout center didn't work. Self service laundry didn't work. Only one stall in community women's restroom worked. One of the 2 coffee makers broken. This hotel is NOT up to Holiday Inn standards.

Room was FILTHY. Common areas such as elevators - filthy. Breakfast bar was the worse I have ever experienced. No fruit, waffle machine broken, coffee area dirty, homeless come in for breakfast, my room key was not working on the work out area and no one was at the desk to let me in. No Cleaning service. Elevator stopped working our last night. Horrible place. DO NOT STAY HERE.

Super convenient location. HEB & Walmart right across the highway! There was a smell once you got out of the elevators. Like mildew. I asked for extra pillows and didn’t receive them. Quality definitely was not what I was expecting from HIE

It is definitely an old property, needs maintenance and upkeep. After being moved to three different rooms, the stay was ok. First room no a/c or phone and missing tv, second room the a/c would not shut off at all (it was freezing in the room and it takes a lot for me to get cold), third room was good. The staff was very friendly and helpful-apologetic, although I would have preferred a discounted rate given the situation. It'll work in a pinch.

Love that there is a fresh cup of coffee whenever you want one in the lobby! Everyone was friendly and attentive. They were able to help us out with a special request as their schedule allowed. Great stay, would absolutely stay again!

No one came in to empty trash except day before I left.

The hotel staff was friendly/professional and the property looked and smelled clean! My stay was wonderful and would definitely book here again.

Breakfast not very good. Were out of some things . The bed had a broken spring or something and every time you moved it made a loud metallic sound. Tv didn’t work when we first got there . No coffee pot in room.

Clean room and love the ceiling fan!

Helpful staff

Unclean room, broken elevator, bad breakfast with unclear table.

Friendly staff and the room was clean

Door had a large gap and could see the hallway even when door was closed, no tv in the sitting area of the room ( they had wall marked for tv goes) lights next to bed had burned out bulbs, paint on tile floor in bathroom.

N/A

We originally booked a king suite just for the attendant to "upgrade" our room and put us in a double queen. We were traveling with our infant hence the reason for the king size bed. There were holes in the bathroom wall and the bathroom was dirty. The sink was very slow to drain as well. The desk chair had scribbling all on the back. I dont know what it is with Holiday Inn Express but their elevator is always down. The side exit security door was also broken. The breakfast selection was horrible. Everything was old, hard and cold. The pancake maker was broken and the juice dispenser had very watered down juice. I think we're done with Holiday Inn..

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Location was not well taken care of and didn't feel safe

Was presented the wrong room Key cards kept deactivating

The facilities were fine. When we checked in there was only one person working and she struggled with the computer system for 20 minutes before we got our keys. She was also the same person cooking breakfast the next morning, while also manning the front desk.

Room and certain parts of the building were not clean.

Parking and value was great but git to make sure breakfast is always available during the scheduled time Breast was nit always available during the later part of schedule time

Clean room, very spacious. Courteous staff, reasonable rate. A very nice stay.

The toilet paper holder was across the bathroom above the sink and almost above my head!! I informed the staff when I checked out. The response; wish you would’ve told us sooner.” I was going to a wedding. What about the housekeeping staff that cleaned the room, multiple times and placed the TO there!! Room was clean, blackout curtains worked well. A bit difficult to find due to construction.. overall a good stay

Clean, breakfast was hot and clean rooms

yes

Clean and welcoming My air conditioner stopped cooling in the middle of the night

The room and bathroom were dirty. Hair on the floor, stained walls and floors. The tub felt like it was about to fall through the floor, and the shower curtain was too short so the floor was soaked. The continental breakfast included rock-hard stale bread and muffins. There was no milk for the cereal.

Very nice

The staff was very helpful and friendly. They did what they could to appease me, by their error. I was assigned a room, trekked up to the room and it hadn't been cleaned up from the prior person. I went back downstairs and told the desk person. Long story short, they assigned me a suite. It appeared to be clean and everything was in order. Until I was ready to go to bed, if I hadn't been so tired, I would have demanded they put clean sheets on it. Instead, I put the top sheet back down and covered up with the bedspread folded over. It was ridiculously expensive for a room that I could have gotten way cheaper some place else. I will not be returning to that particular hotel ever again!!

Bathroom was not clean at all.

I booked two family suites. The lights in the 2nd family suite did not work, so, I was down graded to a 2 queen bed hotel but still charged for a family suite.

swimming pool and separate bedroom and suites. We asked for Line for the pullout, no one ever came. I went downstairs and was told that he would be able to get some in the morning. This swimming pool was filthy, and had not been cleaned in some time. There was a dead rat, floating in it and debris covering the bottom when I told them there were a rat, floating in the pool, simply granted and nodded. The next morning there was a note on the pool door that said it was not in use. When I take the children down for breakfast, the pancake machine was out of order and there was limited choices for food. We have never had this type of experience at a Holiday Inn express. We will not be visiting this hotel again, the floors were not clean, bathtub was dirty and I woke up with seven bites on my legs.

Got to the room and looked like only rhe beds had been cleaned. Floor was dirty, sink was gross. A/C had no room temp adjustment so room was stuffy and sweaty. Slept horribly. Tried to go to the gym and key card wouldnt work. No sign to say it wasnt in service. Went to the front desk to ask, again no attendant around. Gave up and worked out in my room. Noticed the hand towels looked used. Went to get breakfast at 7 and limited options. Didnt have any fruit and coffee tasted like dirt. I have pretty low standards and was just on a work trip but this was pretty gross. Wont ever stay again.

The location was ok. Bathtub was very slippery, I felt and hurt my self. Also, the bedframe on the bed was sticking out about 6 inches off at the end of the bed, foot end. Breakfast was so bad, we had to request to get fresh eggs, sausage and potatoes. They were hard and dry.

Very clean and spacious room

Although the building seemed new, it was hiding major problems. First we checked into a 2 queen suite and found a frog and roach on the floor. They scurried out a 4 inch hole under the AC unit ( i have photos). We were moved to another room that was a literal sauna because the had the AC off and fan bringing in hot humid 95 degree air. In the morning the breakfast area was dirty and the coffee was cold. Staff didn’t help when shown the problem. This hotel has a big management problem. PS dont stay in room 105.

Manager is a greedy jerk. Wasn’t able to get to town due to a cancelled flight. I notified the hotel so they could release the room. They refused to move my reservation to the next day even though they weren’t sold out and so just took my money. Unethical.

The location was great for my purposes. The hotel was clean, quiet, and comfortable.

Arrived for a 6 day stay and the hotel was dark, reception desk torn out and appliances everywhere. Workman walked up to me shaking his head saying No,no, no. It was closed for renovations and never informed me or Expedia! Avoid this place. Incompetent and negligent management.Never had a hotel do this in my50 years of travelling around the world

The lobby was literally a construction site! The pool was empty. The carpet in the room and halls were filthy. The breakfast area had puddles of water dripping from orange juice machine.

The walls in the hallways had mold growing on them. The room had beer cans everywhere, linens were waded up in the chair, bed had just the mattress. No sheets. Front desk clerk tried to put us in another room, and the entire second floor was this way. We had reserved 4 rooms, and at 9pm, only 2 rooms in the entire hotel were ready

The stay was good . What i didnt like is that there was no breakfast serve since the cooker didnt show up.

Upon arrival, we found out that the hotel was under renovations. When we got to our room and tried to take showers, there was no hot water.

Only one ice machine working in the entire hotel. My phone wasn’t working in my room. Nor my safe. On the 2nd day of my 4 day stay the housekeeper cleared out the fridge and took my 6-pack of beer. After several complaints and the desk clerk taking my name and number twice so the manager could call me, i never received any call to resolve. The pool was closed the entire time as well. Talked with several other guests who were also very unhappy with their accomodations

Arrived and the hotel was under renovation. In my room the safe and the phone was not working. Went to ask for someone to fix the safe. They said they will try to find another one. That night i bought a 6 pack of beer and put it in the fridge. Went to motogp the following day and come back to my room to find that they had cleared out my fridge when they cleaned the room. I complained three times but nothing was done about it. The hot water only worked sometimes. The last day here and went to take a shower but there was only cold water out the tap. The hot breakfast this morning was just sausages and biscuits. No eggs. Nobody here seems to give a crap when you ask for anything.

The hotel is under construction so there was a lot of work going on. The room was okay but the water wasn't hot enough in the shower.

The property was under remodel and was not clean at all. There was no hot water and dirty rooms.

😃

This is not a Holiday Inn Express by any standard. The man at the front desk in the unprofessional black sweatsuit was extremely rude when we asked for towels and packages that I had shipped to the hotel. Offered no help. Zero hot water for our stay of 3 nights. Not just our room but other guests experiencing the same issue. Heat and air system dated and not working well. Zero housekeeping even though they said we would receive after 2 days. The only bright spot of the stay was the front desk clerk, Jason. He actually looked for and located my packages in about 5 seconds and even offered to help me to my car with them. Apparently the hotel is being “renovated” and therefore everything is blamed on that. Had I known any of the above prior to booking I absolutely would’ve chosen elsewhere. Have never experienced an IHG employee as rude as the man working the desk in a sweatsuit. That says it all.

This hotel is so run down, which makes it feel dirty, mold in bathroom and much more expensive than the nicer ones next door. I only stayed here because I’ve stayed at other Holiday Inn’s and they have been nice, and the ones next door had no Availability.

Nothing to write home about. The pool was closed and nobody could tell us why. Shower water was hot for about 2 minutes and then cold. Front desk said they would let maint. Know but they only come in 2x a week. Breakfast lady was very friendly. Rooms were just ok.stains on the carpet and tub was peeling. Front desk people were less than friendly and not very helpful.

Check in was two hours late. Staff was horrible. There were bugs everywhere

it is hard to get the clean towels.

My handicap shower didn't work and flooded the bathroom floor when I used it.

The room was absolutely perfect, clean, comfortable and affordable.

The hotel is under renovation, so not only was it dirty the staff at the front desk was less than inviting and acted as if I was bothering them.

Front desk person. Not helpful at all.

Not worth of $140 during the remodeling.

Arrived late afternoon rooms weren’t ready we were told they were short handed and would have to wait several more hours or go elsewhere. We prepaid for two rooms for two days and we are still waiting on our refund. This was back in may. If Hotels.com doesn’t get involved the we will never use them again Little over $900.

Construction going on and not Warner’s when making the reservation. No fridge in room. Ice maker broken. Dirty. Staff unfriendly, no customer service

This was straight up a crap show… From beginning to end… they started off by calling me and telling me they couldn’t accommodate me so i thought i was gonna have find another place to stay luckily i called Hotels.com people and they handle it(Thanks) once we arrived we saw pool was closed cause it was green which means they didn’t wanna clean it… signs all over saying hotel getting worked on. I saw thermostat hanging off wall in the hallway.. by this time i knew i was bout be in for a treat… My room looked normal but the cabinet under tv was angled and not level so draw would slide out… they stuff rags under it keep it from probably falling over… the ac leaked water onto floor and there were no towels for us in the bathroom… Be careful using toilet cuz if u think its normal your wrong its the ball washer 3000. Some kind of chicken meal was left in fridge for us wrapped in tin foil… and there was a ceiling fan that if u turned it on it made loudest noise ever… twice during stay we had get our keycards reactivated… One of the front desk people were straight sleeping i had wake him up to get him to fix it… my favorite part was the checking out … i know i probably missed something else but im out of characters… i recommend staying at hoilday inn in Bastrop not buda

Nice hotel they were doing remodeling. They could have put on the site that the pool was closed. So we stayed there thinking pool was open and paid extra money because of that when I could have gotten a cheaper hotel with no pool.

Horrible experience. Do not recommend this hotel. The staff was inexperienced and bad customer service

Don’t ever, ever, ever stay here. Shower was full of mold, pool had green water, toilets were dirty, the list goes on. However, the staff was extremely rude and lack proper communication skills. I tried to ask questions about an issue and one staff member walked off then returned to confront me by stating I was yelling and arguing. He couldn’t explain charges and called IHG to find out I was charged incorrectly.

The manager was wearing a sleeveless tshirt and the pool was half empty with trash floating around in the pool.

When we arrived we were informed AC's were out and they had no rooms. So they canceled our reservation.

Worst place we have ever stayed at. The room was awful. The toilet was dirty. The hallways are full of dust. We couldn't sleep. We had a 3 night reservation. Only stayed a couple of hours and was charged for the full 3 nights. We couldn't stay with baby in a place full of dust. Never again.

I booked an IHG property because I can typically depend on the consistency of the brand. This hotel DID state that it was undergoing renovation, but the condition of the property was terrible. The hallways had no baseboards, the ceilings were bubbling and peeling, and they smelled horrible! The pool - which was closed - looked like a cesspool. Our room(s) we’re terrible as well. The first room had no AC (it had reached temps of 95 that day and I was not staying in a room with no AC). The second room had HUGE holes torn in the blackout curtains and the security light from the front of the hotel shone in like a beacon. They gave me the choice of two more rooms (graduation at TXST was happening and everything was booked in the vicinity). I chose one that seemed to have working AC and appeared to be clean. I say “appeared to be clean” because when my daughter got into the shower we discovered two towels (used) hanging on the back of the door and a busted hairband behind the bathroom door (guess housekeeping didn’t bother to look there). Overall the staff was friendly and tried to help, but the rooms are trash - DO NOT STAY HERE.

Trash outside running over and not emptied the entire time we were there. No working ice machines. No breakfast because ovens broken per staff. Pool filthy. The rooms were nice and clean though

The paint smell was strong and there was mold in the bathroom and was not clean.

The only bad thing was the hot water on the shower took a very long time to warm up

There was nobody at the front desk for us to check in. Waited about 20 minutes and nobody showed up. Had to leave and get dinner and come back. Once in the room the mattress where worn out and very noticeable.

TV wouldn't play shows. Kept saying no signal. Property was under construction which we did not know and would not have booked otherwise. Water damage clearly visible in the hallways. Low water pressure and took forever to get hot. Housekeeping clearly overlooked basic things from the previous guest. Drapes were duct taped and wouldn't close all the way and spotlights in the parking lot were coming through all night.

The bathroom was DISGUSTING!

The front desk manager was amazing, patient and funny!

Either this is an old hotel or they don’t maintain it well but I won’t stay at another holiday inn if I can avoid it

The property is great. Easy to manage your way through the hotel and the grounds around.

Good nights rest

There was a black spot in the carpet, missing tile in the bathroom and no soap . Oh and no light in the little bar coffee place

Worst Holiday Inn i have ever stayed at..... broken elevator had to walk up to 4th with my elderly father. The gym was not working there was no soap. They claimed it was on back order....