Comfort Suites Buda - Austin South

We missed room service our first day and asked for coffee, cups and toilet paper to be replaced while we were out. This was not actioned, however the afternoon staff took care it. 2nd day our room was not serviced either. Would stay again and recommend it to others despite these small issues. Great location. Easy travel either north to San Antonio or north to Austin.

Room was clean and comfortable. Staff was polite and kind. No hot water in shower

Everything!!

Excellent customer service. Easy and convenient location N/A

Pésimo servicio. No hacen limpieza. Mal estado.

The breakfast was great and tasty it was great

Superb

Nothing

room had dirty towels in the room. everything

Loved the fact the owner was hands on On weekends the breakfast times should be extended to 9:30 am like other hotels. I was surprised it was the same as during the week of 9:00 am

Loved the fact the owner was hands on On weekends the breakfast times should be extended to 9:30 am like other hotels. I was surprised it was the same as during the week of 9:00 am

room had dirty towels in the room. everything

Best hotel in 3 counties!

The staff was very nice. The room smelled damp and musty, even the bags we brought home smell like the room. The exhaust fan did not work and the bathroom had mold on the ceiling, etc.

The staff was very nice. The room smelled damp and musty, even the bags we brought home smell like the room. The exhaust fan did not work and the bathroom had mold on the ceiling, etc.

Ba

There is a smell of mold everywhere—it’s terrible.

There is a smell of mold everywhere—it’s terrible.

Great breakfast Carpets in room felt gross

Great breakfast Carpets in room felt gross

It was great experience and were thankful to the staff.

good

Convenient location, easy access to I-35

Okay

Very good

Good

Nothing It had a musty smell and was not clean

Breakfast was typical of these type hotels The place is cleaned a lot and the smell of cleaning was strong. This is an older hotel but we are fine with that. It was clean. We asked for a quiet room and it was perfect. Blackout drapes great. The pool and hot tub are inside and fine.

Breakfast was typical of these type hotels The place is cleaned a lot and the smell of cleaning was strong. This is an older hotel but we are fine with that. It was clean. We asked for a quiet room and it was perfect. Blackout drapes great. The pool and hot tub are inside and fine.

Nothing It had a musty smell and was not clean

La señorita Eva muy amable todo muy bien

Very nice

Room had a musty/mildewy smell. Water pressure in shower was weak. Bed springs squeaked. Staff was friendly.

Very clean and staff was nice

We quickly packed our things and went downstairs to speak to the hotel worker at the desk. Wasn’t offered another room, wasn’t offered a refund or any type of compensation. It was me and my daughter, not two females willing to stick it out sleeping there with the possibility of a roach crawling on our bed. Very disappointed. For the price we paid, I expected better service and much more cleanliness. $200 for a room with roaches is way overpriced. Won’t ever stay here again, and I have yet to hear from anyone from there about any type of apology or compensation for having that room a total of 5 hours. Two females leaving the hotel close to midnight to find another hotel, wasn’t in my plans.

Nice staff and a clean facility. Comfortable stay.

Todo muy bien la señorita luz muy amable y desayuno muy rico todo el personal fueron amables recomiendo este hotel le doy un 100

Me gusta este hotel la señorita luz fue muy amable y muy atenta le doy un 100 a este hotel el desayuno muy rico

Everything was great had a good stay !!

Las personas que atienden enfrente muy amables pero la limpieza era muy mala mi cuarto lo limpiaron y no tendieron mi cama el baño al llegar estaba el inodoro sucio pagué por cuarto de no fumadores y el olor a cigarro estaba por todo mi cuarto

Housekeeper, David, did an amazing job with the room all weekend! He deserves a raise! The cleanliness of the entire place exceeded our expectations.

Great

Area is nice. Property is generally upkept. However our particular room was very humid, enough that the carpet and bedding felt damp.

Clean to

Great stay

It’s was musty

It was very nice. Great staff and rooms are so nice and cleaned. Breakfast was awesome.

The staff did not communicate with me about the water system being off. I had to find another hotel.

Thank you

Stay was enjoyable and clean

The elevator is a little scary, but everything else was great.

They have fleas or bedbags. My son got a lot of bites they bring dogs 🐕 to sleep on the bed I'm not to happy with that

Great place to reserve, pet friendly and amazing guest service.

Everything was good staff very friendly and helpful enjoy staying there

The bed was very comfortable and the room was very clean. They had the best waffle that I have had in my life. The rest of the breakfast was great as well. I would like to see extended hours on the swimming pool. Other than that everything was Top notch. We would definitely stay again.

Property had “old” smell. Bathroom fixtures, ref, microwave, and even the phone needing update. Staff were excellent. Bed was comfortable. Linen and towels were clean. It was ok for the price.

I would not stay here again. The room smelled strongly of mildew and mold from the moment we walked in, and the odor was overwhelming throughout our stay. The air conditioner barely worked, the TV didn't work, and there were holes in the wall around the A/C unit. The room felt poorly maintained, and the mildew smell made it very uncomfortable. I expected much better for the price and was very disappointed.

H

We had 3 grand children with us and the hotel provided a safe and relaxed atmosphere.

1st night, We arrived pretty late straight to bed but noticed the strong smell of water damage might had even felt the carpet wet. Next day spoke with the front desk which they kindly accommodated us in a different room but was told the water smell came because I was across the pool. Rooms were super clean but elevator could be cleaner.

Clean room

Great place owner is the best person running this place.

Need to update checkout both on doors online asap.

Elevator was broken. Staff was short and the vibe was they had batter things to do with their time. Gym had literally one old, loud treadmill and a cheap cable machine, and the room itself was weirdly humid. Hot water was limited in the shower, too.

Clean

Room was very clean but there was a small the first day but everything was great staff was very friendly and nice

all was good with this stay

Though the lobby is ok and the staff helping me pleasant, this hotel is musty and water damaged, unfortunately. I could smell it on floors 2 and 3. 3 was the worst. My asthma was so bad, I had to flee my room at 9:00 at night and find another place to sleep. It wasn't a fun way to start off my vacation. Please professionally investigate and remediate the stucco siding for water intrusion and window failures which I saw. There happened to be a storm while I was there and water came in.

A ok

It was okay

Good breakfast bar but there was a cockroach in the bedroom

Staff was great! Room could’ve been detailed better but overall not bad!

Staff very friendly although I wanted a wakeup call and never got it. Breakfast was ok. Good hot coffee. Bar was never open. Room ok except for the big coach roach in my tub one morning!

It was a stay

Room was great - clean, spacious, comfy beds!!!

Great price, clean rooms, good breakfast, friendly customer service

The location and price was great!! Indoor pool was amazing after a long tournament!

Very kind staff, good breakfast and easy location. Pool is ice cold unfortunately.

Yes

The door was broken and we were locked inside the room and couldn’t get out. The tv was broken. It was not a great experience. They were accomodating to move to a new room.

Problems with the card key, no ice on the fourth floor had to go down to the first floor, and it was very difficult to find.

Was nice clean

Great staff. Fabulous service. Room clean.

The room was clean, the bed was comfortable, the ac was cold.

Excellent location, a lot markets and restaurants near of it.

N/A

Clean room, nice staff good amenities

The room was nice, large and clean. The staff was so kind.

Staff was not the most caring. Hospitality needs to improve. Breakfast, coffee was watered down . Eggs were like plastic. Key card stopped working but staff couldn’t fix it. Three attempts and still couldn’t fix it. Mattresses were lumpy.

Everything

Room was clean and comfortable. The breakfast was also delicious.

Breakfast is plus plus. Staff was very friendly and helpful.

Excellent

I cannot recommend this hotel! There are no mattress covers, housekeeping never came to our room, so we had to chase folks down for towels. I called before I booked to ensure the pool/hot tub was functioning, as the hot tub was the reason I chose this hotel, I was assured they were "good to go" the day before...NOPE! The hot tub was broken! The elevator was also broken. I had to get new keys for our room 6, YES! 6 times, as they stopped working constantly. I was told that this was a common issue. We found a huge roach in our room. We were informed it was a water roach. I found 1 in the swimming pool area that lay dead on the floor the entire stay, it was never cleaned up! No apology, nothing, just ya, our pest man says we just have to deal with them!" Everywhere you looked, there were scuffs, ripped carpet, and just an overall poor-looking hotel. The staff did not smile, hardly speak, or offer any understanding regarding the hot tub, the bugs, our keys... nothing. We have stayed at numerous Comfort Inns, but this stay will make us second-guess our next stay..

I would not recommend this hotel. The room was old and dingy. Had a running toilet and leaking shower even though I selected a more expensive room, I was given a cheaper room. The room connected to another room and the other guest tried to enter our room in the middle of the night, they also seemed to be having an all night party. Walls are thin we could hear not only the loud TV but also all the yelling. Continental breakfast was out of waffle mix , I was told they changed companies therefore no mix was available. I will not stay here again.

Everything was fine other then they allowed from the bottom floor by elevators very loud pounding music that went on from atleast 5p to 10p. Had a bad miagraine so that was really annoying being able to hear it in wall loudly for hours on the 3rd floor.

Wonderful people and very peaceful

Eventually, staff managed to unlock the door, propped it open, and left the room unattended with all her belongings inside while they came to find us. This was a serious security concern. The next morning made things worse - my mither was locked inside her room and unable to get out because the latch was getting stuck on the door. She had to finagle the lock while i pushed from the outside to resolve the issue. The door looked like somebody had tried to open it with a crowbar in the past. The entire situation was stressful, unsafe, and handled with veryblittle urgency or care. Issues with room access, especially when medications are involved, should be treated as emergencies. Unfortunately, this hotel fell far short in basic service, safety, and professionalism.

The keycards didn’t work when I checked in even after going to the room twice. Maintenance finally let me in the room and said they were replacing the batteries. I showered quickly and left for an all day event. When I returned around 9:00 the key still didn’t work. Thank goodness my daughter and family were in the same hotel. I stayed in their room for several hours until my room was opened. I stayed in the room but there still wasn’t a working lock. My first visit to a hotel by myself as a 63 year old it was horrible. I should’ve known since the door jamb and door were both messed up where someone had tried to break in before.

Great

Nice staff and hotel is super clean. Appreciated that it smelled clean at all times and areas were being cleaned in rotation regularly.

The room was very spacious and the staff is very helpful the hotel is nice and the food was good too overall a good experience

The only problem was we had to call the hotel to get someone to check us into our room.

Large room.

Wonderful stay staff were nice and helpful, breakfast was delicious and the house keepers were so nice and helpful leaving the room clean with new towels everyday

Room was directly across from the ice machine and it was LOUD. No fresh towels but a lecture why not. The room was worn and old. Crappy tv selection process with remote.

The room was clean and well equipped. Lighting was more than adequate and the climate control worked perfectly. The bed was extremely comfortable. The bathroom was immaculate. Great breakfast variety and good quality, with food continually replenished by the staff. I'd suggest adding some bottled water, as I had to ask for it. The card system could use some attention. Of the two cards I was issued, only one worked. And it is not particularly intuitive which way the card should be inserted. This has been my first experience with a hotel in many years and overall, I feel like it was a very good one!

Staff very courteous and helpful

Good value

Room was spacious but had a smell that was not pleasant. This was a very average stay and not a hotel i would considered for futire trips

The size of the room was larger than expected.

Room needs repairs

Parking was good plenty of open parking and easy access. Staff were all super friendly and nice.

The place was nice but the room was very dirty and there were hairs on bedspread. We arrived late so we made peace with it but they later charged me extra for a towel that supposedly was way too dirty. The towel got dirty with their floor. That’s where we placed it. At the entrance of the bathroom. Just a shame.

Quiet and friendly

Breakfast was lacking variety and fresh refills of items. Staff was helpful, but they were understaffed. Room was clean, but the exhaust fan didn't work in the restroom. Also didn't appreciate being given half pillows. Weird and unsatisfying. Air conditioner was sufficient but underwhelming on power/ volume.

Understaffed: there is a bar in the lobby that would've been great, except that there was no bartender. The front desk employee was also the"bartender", and also the maintenance staff. Woefully understaffed. Overall, the room was clean, and the front desk clerk was helpful, but could've used some help. She did a great job filling multiple roles, but the hotel is definitely sacrificing service for staffing dollars. If stay again, but would hope the staffing shortage and non- working bathroom exhaust fan was functional.

Nice room and staff

The room was big and clean

Friendly staff. Housekeeping made little animals out of towels. My kids loved it