Best Western Plus Buda Austin Inn & Suites

Que más puedo decir de este hotel si para mí es el mejor estoy muy agradecida con la señorita del lobby Maria ella es muy amable cuando llegamos al hotel siempre nos atiende con mucha amabilidad es muy linda y la señora Juani de la cosina nos ase sentir como si estuviéramos en casa el desayuno está muy rico yo vengo cada semana por trabajo y este hotel está muy bien el cuarto muy limpio la cama muy suave y el baño muy limpio y bonito gracias por ser tan amables señorita Maria y señora Juani siempre le daré 5 estrellas

I was pleased with the room and the breakfast. The odor as we entered the hotel was not pleasant. It smelled like dogs had been kenneled there.

We have stayed there a few times. It is generally quiet and clean. The only thing we would like is a little more variety in the breakfast offerings, including having some fresh, cut fruit. Overall, a nice place to stay.

Happy with the room. Clean amenities, friendly staff.

GREAT

They had cockroaches in the 3 rooms that we rented

Este es mi hotel favorito es el mejor me encanta la señorita del lobby muy amable y la señora de la cocina muy amable también todo está muy bien el desayuno riquísimo y el cuarto está muy limpio y la cama muy suave le doy un 💯

The breakfast was amazing. I enjoy fresh fruit and cold cereal and I was not disappointed. Very nice selection of breads waffles and traditional hot breakfast. We didn’t have to stop to eat until we got home. Also staff were very kind with many offers to help. They were smiling and working while they worked together reminded me of a place that has a good supervisor who’s employees enjoy working for them.

location one of the day they didnot clean the room some tiny ants in the bathroom

one of the day they didnot clean the room some tiny ants in the bathroom

It just wasn’t a very good clean experience for me.

The room was clean, spacious and comfortable. The staff was very friendly and the breakfast was great.

Enjoyed our stay. Clean, quiet and has a free breakfast.

The room was very large and comfortable. The shower had plenty of hot water, and the bed was comfortable. The staff was friendly. We will definitely stay there again if the rates are still competitive.

Cleanliness

The breakfast was great, and we love the special coffee maker in the lobby is great. The rooms are very roomy.

The mattress needs to be replaced

The beds were very comfortable.The location was great.Staff was very polite and nice.The breakfast was good Everything was great.

Everything was great.

Good

Very good

Housekeeping came through on my second day there and they only left me one bath towel so I had to go downstairs to get another one. The air conditioner did not cool very well because I was on the fourth floor and the ceiling was following the roof line and at the Window side it was about eight or 9 feet above the floor but at the door side towards the hall it was probably 18 feet up so it didn’t cool well in the room

Location. Staff. Stinky room. Dead crickets. Creaky bed.

Location. Staff. Stinky room. Dead crickets. Creaky bed.

Started with me waiting 20-30 minutes at the front desk for someone to check me in. I started give the hotel a couple calls and I still had no response. I then tried to call Expedia to help me out with the reservation but I couldn’t reach anyone but the virtual agent that was no help at all. I then go back to the hotel, check in and was given a key to a room that was still occupied. I walked into this room and there were people belonging all over the room. I gave the front desk a call and she made me go back downstairs to get a new room key. Finally got settled in my room that stunk really bad and tried to stay throughout the night but I couldn’t. I left and went to get a different hotel.

Very good

Great breakfast quiet room comfy bed kind employees

Nothing There were Cockroaches at the 2 rooms they give us and had to move to a different hotel

Nothing There were Cockroaches at the 2 rooms they give us and had to move to a different hotel

Lobby was fresh smelling, Room was clean, front desk staff was helpful

The dryer didn’t work well at all. I had to dry my clothes twice and they didn’t dry completely. I would put signs in the egg and sausage/bacon spoons/tongs to discourage cross contamination. As some are allergic to eggs, I noticed the sausage/bacon/egg spoons and tongs were being used for both items. The signs on the wall are great; however, it’s almost as if people need extremely detailed instructions. Perhaps putting egg and bacon/sausage labels on the actual spoons, as well as a sign right in front of the warmers stating that to inhibit cross contamination of food, please use only the properly marked spoon/tongs for each item. My two cents! Great stay otherwise.

Breakfast was great! I was very pleased.

Good and affordable options for a quick travel

Very nice hotel, very clean, safe

This seems to be an older property in need of updating and/or a deep cleaning. It was fine and clean enough for our needs, basically a place to sleep. The sofa bed was terrible (really shouldn’t even be considered a sleeping option), so my son and I shared the king which was comfortable. The A/C unit was loud and leaked. There wasn’t much noise insulation from the hall or next door rooms. The breakfast was basic, but there were bugs in the fruit case. The shampoo and conditioner were so small, there was barely enough for two people for two showers. The woman at the front desk on checkin was friendly and kind.

Ideally located for my needs. Good breakfast with variety. Friendly staff. Clean pool.

Ideally located for my needs. Good breakfast with variety. Friendly staff. Clean pool.

One of the rooms we reserved smelled like cigarette smoke (312)

Nice, polite, clean and helpful.

Threadbare, dirty, and tired

Threadbare, dirty, and tired

Exceptional

Nice clean room

Super clean, and the room was pretty spacious. The hotel is right by I-35, which made it really convenient for a quick overnight stop and getting back on the road the next morning. I’d definitely book again!

After I sat on top of the bed my arms started itching, and after I went to sleep when I woke up I was itching even more.

Fantastic!!!!

Helpful staff

The room and bathroom were clean. The bedding was good. The AC in the room took until about 3am before it hit 68 degrees it was 73 when I got there. The shower head was awful and the tub drained real slow. The property looked well kept and the location was great.

It was just okay.

Is there not a way to announce that over an intercom to calm the patrons? Or return my call to follow up on the concern? I returned to my room relieved, but still couldn’t fall back to sleep. Popcorn should not be allowed in the microwave overnight or left unattended to burn.

I didn’t like anything about my day. The breads was hard and squeaky the room freaked of onions and body odor. Dirty not happy stay

Convenient location. Great price!! Friendly, courteous, helpful staff. Strong a/c!! Good breakfast.

Room clean. Coffee maker in lobby was broken. Missed the breakfast because we left early. The other rooms were loud within the hallways. The bed squeaked and it wasn’t comfortable because you would roll to the middle. Hair dryer only blew cold air and there was no shampoo in the room. There was no air in the elevators or in the hallways so it wasn’t fun going back and forth to the car from 3rd floor. If you could find a different hotel, I would take it.

Room was very clean as well as staff was prompt and greeted myself as soon as I walked in.

Clean and quiet room………..

All good

Room was clean

For the price and what the listing promised, the hygiene standards were far below what I expected. Housekeeping needs to be much more thorough, and the property should have the rooms treated for pests. I can't recommend this property to other travelers unless the cleanliness issues are seriously addressed.

I’ll stay here again, the price was reasonable for the market.

Amajing

Amazing

.

X

The first room smelled like mold and musty, the second room had something growing in the windowsill , the 3rd room was ok for the most part. The staff was very friendly and helpful. The breakfasts were ok. Parking was ok. Close the shopping and not to far to Downtown Austin.

The only thing that kept me from giving them a five is that our room was not cleaned while we were out. When we complained, the front desk claimed that we left, the “do not disturb” sign on the door, which we did not.

Friendly staff. The rooms bathroom smelled like mildew. Loud people above us stomping at lates. Kids in supervised running around from pool area leaving water in lobby and don’t get me started on the condition of the elevators.

Amazing staff, relaxing property, clean rooms, just lovely in my opinion.

It may be a little dated but it is a great hotel

Very nice, clean and comfortable

Room had many roaches, worst place I’ve ever stayed.

Beautiful and very clean

I would recommend this location due to easy to get to highway either north or south. Room was great! I will stay there again!

Clean

nice hotel. staff was very pleasant and helpful.

Very quiet and comfortable

Friendly staff

The rooms are clean, and the breakfast is awesome. The breakfast has alot of choices, I travel with children and there is always a choice they will eat. Staff was friendly, and nice, check in went smoothe.

They have a machine in the lobby that makes coffee,capacino and more anytime of the day.

Very nice clean quite place.

Muy buen hotel es mi favorito lo recomiendo 100% me encanta el desayuno los trabajadores y los trabajadores son muy amables, especialmente la señorita del lobby y la señora de la cocina muy lindas personas

This property is my GO TO. I stay here at least 5 times a year when I'm in town for business. Comfortable, Clean, and Convenient.

Room and bathroom were very clean, powerful air conditioner and really good breakfast. Customer service was great and quick, loved the easy check in and out.

Good customer service. Room was nice, clean, and comfortable.

Breakfast was the only thing I didn’t care for

Friendly Welcome. Love the bedding design. Great all around Breakfast!

All service was great, highly recommend this hotel

Very friendly staff, clean rooms and bathroom. Breakfast was great. They even have a board for people on diet restrictions. Labeling what they have in categories. I was impressed. Parking lot was full and you would never know, based on the quietness. Definitely would stay there again!

When I first walked into the lobby it smelled amazing and was very clean. Check in was easy and the front desk staff were very friendly and helpful. The hallway was kind of muggy but it's Texas so I am sure everyone is trying to cut electricity cost. the room was a great size. It did smell funny when you first walk in. It was almost like a moldy smell but I assumed it was from the bathroom being first thing when you walk in. The room was clean, it had a bigger fridge than what we have had in the past. I will say the beds were not very comfortable, we had a king and my daughter slept on the hide a bed sofa. That thing was even worse but she is tiny so she didn't complain too much. Tv offered a lot to watch. Breakfast was good, the attendant stayed on top of cleaning and restocking, though he was a bit rude, in the sense that we were in the way of his job. It was a small area and quite a bit of people so I am sure dealing with that could cause some frustration when working. Food was decent typical of any hotel breakfast.

Breakfast was great staff and overall nice and food was fresh

Nice - bathroom was not as clean as I expected

Mini fridge was not working. Mold on the curtains from the AC unit. Found the top end of an insulin needle in one of the drawers.

When I entered the rule, it’s not musty. I had mold on my picture frames mold on my desk, lamp shade I also had mold in the shower in the bathroom.I got there Sunday. Nobody clean my room until Thursday every day. I will go to complain about it and nobody wants to clean my room talk to the manager and they sent somebody Thursday Friday to clean my room. I checked out on Saturday also I had no water pressure for showers. Manager gave me a $30 discount for the water pressure and apologies for having more and gave me a $50 discount on that so even though the mold is still in the room, they never took out anything or claimed anything and $50 was enough for him to say sorry

Good place to stay. Clean and nice

Clean property, great bed comfort and breakfast options.

The room had a terrible musty mildew smell from the ac unit

Property near main interstate 35, hotel surrounded by several places to eat

Only good thing about this place was the bed other than that... the little fridge didnt work, Shower didnt work? Hot shower? Good luck! Was an okay experience at least we were able to sleep.

We had issues with the WiFi, it was spotty, and there were issues with the water pressure during this visit. The hotel is very nice, updated and clean. Even with the issues we would likely stay again. Great value.

Very clean rooms

Fantastic value. Super clean and staff was very helpful and friendly

Staff was helpful and friendly. Room was large and clean with minor wear. Appreciated the hardwood/vinyl floors and kitchenette with a good sized fridge. Breakfast was quite good with scrambled eggs, bacon/sausage, potatoes, waffles, great yogurt, and juices and coffee. Would stay here again.

Very nice stay. I booked at the last minute, and it worked great with my stay in Buda. Check in was very helpful and had great recommendations for a restaurant nearby. Even had few min for the fitness room and time to enjoy breakfast before checkout

The waffle mix was rotten for two mornings in a row, it was the only complaint my friend had. She did bring it to the attention of the staff.

(:

I love the staff and the property! Can wait till my next visit!

The room was okay but when we first entered the room there was a baby German roach

I'd definitely stay here, again!

Clean room and staff were great

Room was clean and roomy. However, front desk staff wasn’t overly friendly. Seemed to be preoccupied with personal stuff.

Breakfast was too basic, eggs, potatoes and bacon. No gravy, sausage or patties.

It’s an okay hotel even thou we didn’t get clean service in any of the 3 nights we stayed. Front desk said…cleaning lady had wrote that we had the “no cleaning” sign on but that’s not true. I specifically put the sign away so we didn’t put it on at the door. She (front desk) gave me cleaned towels and trash bags for me to put trash outside the room. 😳 last day we had a roach in our bathroom.

The front desk is very unprofessional. They will not accommodate for an early check in even if you’re willing to pay fees. The bathroom in our hotel had black mold on the wall by the light. We booked a room with a kitchenette and there was a used sponge and dish soap.

Check in and breakfast were amazing! Staff was wonderful only thing it was a bit stuffy in pool area.

Great as always!

Room was clean and standard as expected. No ability on the TV to stream apps from home like Netflix, etc. and no premium channels for what it's worth, but complementary breakfast was exceptional, the entire facility was clean/tidy and staff were very friendly and accommodating.

Checked in Wednesday night. Lady at front desk was very nice and helpful.

The staff was very kind and pleasant. Our room was clean and comfortable. I wish the shower water pressure was better but no big deal. Everything we used in the room worked. Breakfast was nice. It was fresh, nicely labeled, and plenty of choices. They have the Texas waffle irons! :) We enjoyed our stay and would stay again if in the area.

Loved the location, friendly sweet staff, clean room. Great breakfast! Secure environment!

Friendly staff. Nice hotel.

Its was clean and goods. And we will be back.