Hawthorn Extended Stay by Wyndham Bedford / Dallas

Wonderful, renovated hotel.

My husband and I were put on the 2nd floor. The elevator smells when we got off the elevator the hall smelled horrible. The room was clean. As I was going out I had to hold my breath, spoke to the young lady at the front desk told her about the elevator and hall she told me that the 2nd floor was were people had dogs basically that’s why it smells. Didn’t offer anything I took care of my business in town left asap on Saturday morning! Very disappointed

This was an incredibly dirty hotel. Floors are dirty and look like they haven’t been cleaned in awhile. Housekeeping didn’t come once the whole time. Trash cans in the stair were piled up. Roaches in the hallway. Don’t stay here.

I don't even know where to begin but the online pictures do not reflect reality. The rooms were dirty, towels stained, shower stall peeling, doors and walls stained. I didn't expect the Ritz but I also didn't expect it to be so bad. I would not recommend this property.

The drug adducts, the filthy rooms, halls, ? percent false and misleading advertising on this hotel . DO NOT STAY !!!!!!!

Pulling up to the location clean, but as we got out and unloaded, we noticed trash in certain spots. The room was very humid. The room only one towel. The TV did not work nor to the phone to let front desk know. As for the free breakfast, all they had was limited slices of toast very little waffle mix and very little coffee that did not taste well. The staff was not all that helpful after explaining the situation with the room they could not give us another room because they were booked, which I seriously doubt they had 300+ people staying at the time Will not be staying there again.

DO NOT STAY AT THIS HOTEL!!! They charged my card before I arrived for my room, which is usually not a big deal. However, when I arrived to check in before 8:45 pm, I was told the hotel was full. When I asked how you sell a room that has already been paid for, i received no answer other than people arrived and got the rooms. Was told I would get my money back. Waiting to see.

Filthy elevator. I asked them to come kill the cockroaches or give me some spray and they did not do it. So I went to the store and purchased some. Take spray if your staying here.

The hotel has potential to be great.

I liked the location and the spacious room with kitchen Bathroom door handle was broken. Not enough pillows. No dish soap, plates or utensils in kitchen area. No ice machine. Breakfast consisted of waffles and toast only.

nothing everything

Lots of hard working, very nice.

This could be a nice place if they put a little effort in it. The help was poor. They had one girl doing everything and she had no customer service skills. The room was dirty and had roaches. We will never stay here again.

The staff was rude and disrespectful. Every encounter was not a good experience

The 2nd floor hallway smells like it was not properly dried after being cleaned so there is a musty smell. The first room we were put it did not seem to have been turned over properly, it smelled bad, was dirty, and had broken fixtures. No housekeeping.

They wouldn’t even help me get into a room they have no heart I spent the night in my car. I will not stay there do to there inability to help me with my reservation I had paid for a week and thankfully Expedia refunded my money I will not be using them ever again

Nice staff

There wasn’t any breakfast like advertised. Only a dirty waffle maker.

Breakfast was limited waffles, toast, cereal.

The kitchen, location, pool availability, and staff.

Booked room for me and two kids so two queen bed one bed had no pillows the other had when went to desk for extra they said they had no more. Had one big towel and the rest hand towels so the cleaning lady happen to be in hall way and asked her for extra the towels she gave has black stains hair all in them had to ask for new clean ones the chairs in the room had covers on them that had never been clean looked like there was hair all in the beds I went to Walmart and bought sheets and a pillows and towels

I am very conflicted as to wether this hotel should be rated 1 or 2 stars. Honestly the only reason why I think I will give it a 2 star rating is because the room it's self and the layout of the room is very nice and has great potential, emphasis on potential, to be a 5 star room.  My partner and I walked into a beautiful spacious room (the 1 king suite) which includes the sleeping area, a "living room" area a almost full size kitchen a bath room and closet. Our chief complaint would be the cleanliness. To start off, first walking into the hotel, the odor is plesent but the moment we stepped into the hallways where the rooms were located speaking for the first and second floor the odor was very unpleasant and honestly made me a little scared to go into the room. Lucky, the room smelled much better. No aroma in particular just a pleasant neutral smell. The room in both our opinions, coming from 2 people who have worked in and ran hotels before, were not clean at all and not by any means anywhere close to being ready to be rented out. The shower glass was covered in soap scum. The bottom of the tub was visibly dirty to the point I didn't even shower barefooted. There was hair in the shower and the sink was dirty. Moving on to the kitchen the sink again was dirty the shelves and counters still had traces of left behind food. The microwave wave wasn't clean the fridge was stained with food there were droppings from pest in the kitchen drawers and you couldn't even pay me to make and drink coffee from the provided coffee pot. Moving on the furniture was lightly stained and the dining table provided was damaged. There was A LOT of dust in this room including the top of the fridge and the top of lamps. When pulling back the sheets to inspect the mattress there was debris on it. Last but not least the floor was not cleaned at best a broom was kind of sort of ran over it. A swiffer mop could have done way more justice.

Nothing

I had called the day previousto my check in date to request a early check in and said I would be charge. Once we arrived we were denied early check in until my wife explained that we were ok with the early check in fee. We were told we had to wait so staff could figure it out. We never got neither of my rooms clean which was depressing because we had children with us. Rooms only had 2 towels when requested more we were only given 2. They can do better

I originally booked a week-long stay at Hawthorn Extended Stay by Wyndham Bedford/Dallas, but after only two nights I decided to leave early because of the overall condition of the property and how uncomfortable I felt staying there. From the moment I arrived, the experience was disappointing. The man at the front desk was not very welcoming or helpful. Cleanliness was a major issue. Nearly every trash can I saw, both inside the building and outside, was overflowing. The hallways near the elevator had a strong, unpleasant ramen-noodle-type smell. The room also clearly had not been thoroughly checked between guests. The refrigerator and freezer still had spills and messes left behind by the previous occupants. I really feel housekeeping needs a detailed checklist so areas like these aren't overlooked. The fitted sheet on my bed also appeared to have a large stain that looked like someone may have urinated on the bed. That was extremely uncomfortable. There was no blanket provided either — just a sheet — although thankfully the air conditioning worked extremely well and kept the room cold enough that I actually needed more than the sheet to stay comfortable. Noise was another major problem. Throughout the daytime and well into the night, there was constant stomping and what sounded like jumping or heavy activity in the room above me. It made getting a decent night's sleep difficult.

Did not have breakfast items as it said it would...

Close to restaurants and grocery stores, safe, well lit, pet friendly The breakfast is lacking, trash overflows

The room itself was dirty. the mattress had stains, crumbs & dark colored crusty stuff on the mattress. the sheets were dirty & the shower had nasty black colored stuffed smeared on the shower floor, stains & dried up stuff was also on the wall of the shower. the smell in the room & hallway was unpleasant.

Amazing staff

Second…no ice machine? Third…what’s the point of booking a suite with a kitchen if it doesn’t have kitchen equipment! No cups, no pans, no silverware, no paper towels?? Fourth…”breakfast” was literally waffles and toast. 0 STARS DO NOT RECOMMEND.

All these questions are about the property and amenities lol! Let’s get down to the real thing here. The entire 2nd floor was stinky and my room smelled like cigarettes or cigars. Elevator had trash and the only breakfast option was waffles and toast. No oatmeal, yogurt, bagel, or fruit! I won’t ever stay there again.

Price This hotel needs pest control it had roaches bad I seen at least 6 I told the staff. The hallways smelled awful like urine and feces. The hotel could use a better clean up crew it was barely clean, the shower was dirty hair in drains the head board was greasy. The room had a kitchen there was no cooking utensils to use.

Roaches and floor was sticky and basically it was my fault I booked in advanced and they booked my room never would recommend

Breakfast

Really enjoyed the pool

Though when you walk in it's very nice. At check in we were told that our room.would not be cleaned during our stay and if we needed towels to come down. Once we got to our room it was okay however upon checking everything there were no towels so we had to go back down stairs. Mind you I got a suite with full kitchen but there was no pots and pans silverware plates cups nothing we had to back downstairs to get a disgusting pot and pan and one cooking spoon paper plates and cups and plastic cutlery. We went to pool they have no chairs and when we came back in we asked for towels and were told we can get towels after 5pm and when we went back after 5 we were told to get towels in morning. The hotel is nice but service is horrible

The 2 Queen full kitchen was spacious but dirty, hairs in sink and shower all surrounds had lots of dust and various spills the floors had not been mopped in the room I went and bought wipes for all surfaces. No coffee pot in room but the staff did give us one to take to our room with some coffee but the breakfast area did not have any cream, the breakfast only had waffles. Nothing else. Won’t stay at a Hawthorne Suites again.

Nothing It was infested with cockroaches, we got respiratory infections caused by the hotel twice during our stay, and the management was horrible.

The size of the room was good and the shower was nice The photos all had a microwave but there was not one on the room. The facility claimed it was due to having an oven. But the oven didn't work! There was no cookware or dishes provided. I had to purchase my own. The shower bench was missing, but they found one last minute. We specifically told them we needed this due to my disability. There were bugs every day. Most were tiny but they were there every day. We were there for 2 weeks and no one cleaned the room! We were told 4 times we were on the schedule & I left the room, but returned to find nothing was cleaned. I bought my own cleaning supplies to keep it clean. I was hoping to use the pool since they advertised a pool chair. But it didn't work due to needing a battery. They told us it would be fixed in a few days when we checked in, but after 2 weeks, nothing!

I don't know what to say ,it was an unhappy experience

.

The property has been remolded the staff are very helpful.

Dirty under the bed. Looks like it’s not cleaned there. Pieces of wall broken. The ac didn’t cool the entire room. You don’t get enough toilet paper, towels, or blankets.

The room was not clean. Water was flowing from the fridge. There were spots on floor sticky ones. Bedding was not proper as it had blanket coming out of the bedsheet. The chair had stains. The bathroom had stains. The service was terrible. There was no one at the reception whenever I went there. No one picked up the call for reception.

The front desk clerk was a great person and also the other workers there

Cancelled my reservation without notifying me.

It was a very nice stay

I have never in my life seen so many guests upset like this before, and all for different reasons as well. Made me want

Didn’t get to stay due to AC and cleanliness issues and it also smelt like mold Everything

The only thing clean in the room was the bed, them cleaning could be so much better, the towels were all marked with some kind of stain, I had to go buy towels. The staff were never at the front desk, we would always have to get with house keeping to contact front desk.

The room had a strong smell of bleach when I entered it; there also was a dead baby cockroach on the floor. During my two-night stay, I killed another 3 baby cockroaches. I was careful not to leave anything on the floor. The room itself was clean and comfortable. When I checked out, no one was at the front desk to whom I could make this observation. Since I had an Uber ready to pick me up, I couldn't stay to share the cockroach issue. I am certain the cockroach problem was throughout the building.

The bed Nun

It was roaches in the suite and it had a bad odor

Very good prices and kitchen and location Breakfast paying for something that it’s only waffle and never got it also they never clean or take trash out we have to ask for service and towels because the housekeeper don’t have enough.

Staff

Just filthy since arrival, had a ton of roaches

Room was okay until we found some bugs believed to be baby cockroaches. Bring your own blanket… you’d think a hotel would have blankets for their guests, but no. Breakfast isn’t that impressive, it’s the typical hotel breakfast with bread, coffee, cereal, waffles and juice. Does require a $100 cash or $50 credit deposit; will not check in anyone under 21 so be advised if you’re a younger traveler. Hall and room had some funky smells, at first the room will smell like bleach which is good since that means they’re getting cleaned. TLDR: don’t expect much from this hotel and bring your own blanket unless you’re fine with just a sheet.

However the elevator and 2nd floor hallway smelled terrible throughout our 3 night stay. Room had no bath towels or iron (we had to request both) & kitchen had no utensils, plates, cookware, paper towels, etc. Floors and walls were dirty and we heard a dog bark a couple of nights (hotel allows pets, which could explain the smells in hallway & elevator). Breakfast options were very limited but the make-your-own waffles were good, Overall, I will be staying elsewhere next time.

Walked in to check in there was no one at counter there was a person already waiting. Finally someone came in waited probably a good 15-20 min to check in.

The room was poorly cleaned and riddled with roaches. At one point, I found them inside my stored food. The floor of the room was awkwardly sticky, and the room smelled of heavy bleach. The bathroom was not clean and was not to my liking. The staff was nice, but the service was poor. The breakfast was subpar, only having waffles and butter and a small bowl of fruit. I wouldn’t call that breakfast, but that’s what it was, I guess. The kitchen and dining area in the room was not cleaned and poorly maintained. It was quite disgusting, but we stayed because that was the only available option at the time. I will not, and I mean not, be returning to this establishment in my future. And I don’t think this hotel deserves the rating it has because it was, and I repeat, roach-infested, and that’s not including the terrible room care. Unfortunately, the dresser drawers still had someone else’s clothes in them. If that’s not unclean, I don’t know what is.

Tried to check in rooms weren't ready until after 8 pm with one taking until after 9 pm. They sure charged my card before we even arrived with no heads up about any delayed check in. Rooms were ok still lacked cleanliness. Trash stacked up at every trash can around property and nothing but broken pool furniture at pool. Don't stay here you will regret it.

The room was the dirtiest room I’ve ever checked into. This hotel should be closed down. The staff was no help either they were rude and if no help at all. The health department will be called on this location. I would like a full refund. If you need photos I have those too

they couldnt give me a room and i couldnt get a refund because they “couldnt”cancel it

Our rooms weren't ready by the check-in time of 3PM. The manage asked us to leave and come back at 5 PM and assured us the rooms would be ready by then. They were not. Only one room was ready an we had to wait in that room an additional hour for the final room to be readied. I could hear the maid on the phone complaining to her friend she had to clean the room for us and she shouldn't be doing that this late in the day - pretty horrible if you ask me. I would not go back - EVER!

Bed Nun

The rooms were clean and large. Although the hotel said it would provide breakfast, the breakfast it provide was worthless. We had bread, but no butter or jam. We had waffle, but no syrup. The juice machine only worked some times. Although the room had kitchen, but it had no dishes, pots or microwave. Very disappointing.

The biggest issue was the roaches. On Friday (7/17), I saw two roaches run across the floor in my room, and I also noticed roaches around the breakfast counter, which was very concerning. I had also seen someone spraying for bugs at the hotel on Thursday (7/16), so it appears they are aware of a pest problem. The cleanliness throughout the hotel was disappointing. The sheets and towels were stained and looked dirty, and instead of receiving fresh towels through housekeeping, guests have to bring their used towels to the front desk to exchange them. The second-floor hallway had a strong odor that smelled like a combination of burning plastic and vomit, making it unpleasant every time we walked to our room. When I reported the roaches to the front desk, the employee showed little concern and said he could not help because I had booked through Expedia. Thankfully, Expedia contacted the hotel directly and was able to get the remaining two nights of my stay refunded, but the hotel’s lack of concern about the pest issue was disappointing. I understand that hotels can occasionally have maintenance issues, but cleanliness, pest control, and customer service should be priorities. Based on my experience, I would not stay here again.

When I arrived they did not have the room I reserved weeks prior. They gave me a room with one queen bed and and pull out couch. The room smelled like wet dog and the floor felt like it had sand on it. There was not sheet, blankets, or pillows for the couch and they were not able to provide any pillows as they were "out" Breakfast at 0830 only had 2 apples and waffle mix left. They would not replenish it even though still had an hour before it closed. Will never stay there again.

It was ok

For the money this place is an awesome deal. The king bed room was very large. The kitchen was perfect....they have HBO....the bathroom was brand new.....glass shower was amazing....the only concern was it is extended stay so some of the people on the month to month plan were different.

Excelente, muy bueno. Recomendado full

Good

Me and my girlfriend had a really bad experience with our room, out of 4 of our towels only one of them was clean the others had brown stains and also had PUBIC HAIR! And our bed was not clean we had pulled the sheets, and same as the towels brown spots, crumbs and hair, then when we asked for help the cleaning lady was rude and she was whispering something under her breath. I don’t leave reviews at all but this was so bad I had to say something about it.

Worse hotel stay I've ever experienced. Sorry for the run on sentence.

I wouldnt even give a star if possible. We originally reserved a 2 Queen Room and when we arrived they claimed something was coded incorrectly and gave me a 1 King bed room. The original reservation was for a family of 5 but 2 backed out and Im pretty sure since they saw it was just my husband and i with our toddler we got downgraded our room. Parents know yes a king is a big bed and normally fits 2 and a toddler but when your toddler sleeps Horizontal and you two are vertical its no where near comfortable. After a 8.5 hr drive this was very incovenient. Still no call from the manager about a reimbursement of cost for the difference even if 10$ its principal. Aside from that the rooms were filthy. The RR walls were so dirty, the SMOKE ALARM was covered with PLASTIC! Pretty sure thats a violation of some sort. The chairs were literally clawed at probably from someones cat, not even small scratches the animal went hard on the chair. No matter how much carpet spray or air freshner you put you cant cover up dog smell. There was DRIED DOG POOP right next to the elevator door. The breakfast was literally waffles and toast. The guy up front is NOT attentive. The couple before me were waiting over 10 minutes and ringing the phone constantly just to get someone to come to the front. Price isnt bad but I guess you get what you pay for. Never again.

Floors in the room were very dirty. Hallways stunk. No trash can in rooms. No ice maker. Customer service was terrible. Keys cut off at 9 am on day of checkout when checkout time is 11. Had to go get keys reactivated to finish loading. Floor was also about to fall in by kitchen sink. Only given one towel for 3 people. Attached the photo of towel after wiping up water off the floor.

Don't stay here. We made the mistake of booking a non refundable long term stay. The staff is less than cooperative. Walls are thin. property is noisy... The cleaning staff did their best to try to help... but don't stay here.

The entrance, elevators, corridors smelled like food and you could also smell it to an extent in the room. There were dogs in the place that bothered you because the owners did not keep them on a tight leash. There was always shortage of coffee, milk, etc during breakfast. Was of all was the staff especially one called Patel who had the worse costumer service ever. He traded insults with guest and even called the cop on a guest lying when the guest asked for a receipt so he is not changed for something or service not rendered.

Room was clean and quiet. Thanks

I had asked for a roll in shower and handicap room in my reservation. When I went to check in I was told the only accessible room they had was a tub. I showed her my confirmation that said roll in shower. She said there was nothing the could do. This was the only room left. Plus it was on the third floor. If the elevator doesn’t work I can’t get out of the building. I couldn’t get another room so I stayed there. The room itself was large and nice but wasn’t very clean. I had to clean the toilet as it had feces on the handle. The water pressure in the shower was a trickle. I stumbled getting out of bathtub and hurt my leg and back. I used all the towels the give you(2). I had to go to bed because of pain. Killed 2 bugs before I got in bed. Went to close the blinds and u can’t as the air conditioner blows them and u don’t get any air. So light was coming in all night. Went downstairs next morning for the breakfast they have and asked for more towels. I was told I had to bring my dirty towels down to him before he would give me fresh ones. Ridiculous! Breakfast was a joke. Bagels were so stale it broke the knife, never replaced anything. Ran out of milk. It was a horrible experience. I tried to check out early but they wouldn’t give me a refund. Also, I have NEVER heard of a hotel without an ice machine. They didn’t have one! Don’t waste your time or money, the front staff don’t care. Not customer friendly at all. I heard them argue with everyone that asked for something.

Stayed with a family of 6, not suitable no rollaway beds and suite does not sleep six, the sheets were poorly cleaned and they did not have barley any towels available to accommodate, no hand soap or dishes in the room, the pool was great but the chairs were all broken except one, for a large family I would not recommend, breakfast very simple and basic.

Love this place! 4 🌟 stars

It was all together bad experience

staff was great, i gabe it 4 only because it took all day to get my cleans sheets. kitchen again only 4, theres not much offered as far as cook ware, it is not equipped. but over all it was a pleasant stay

el.peesonal amable , el.desayuno era muy pobre se terminó todo y no repusieron nada.

Room was cleaned and help full staff

Roaches are the new owners

Items in breakfast were very minimal with the waffle. Milk, cereals were not good quality. Butter wasn’t available with bread. No other options in breakfast except above. Cream wasn’t available with coffee.

Nothing bad to say

Staff rude, next morning for breakfast there was rat turds big ones right by the syrup. I told him he just gave me a dirty look in 10 min later it was wiped off gross

It was ok for the price

The floor was sticky and when I took a shower, my feet were black from the dirty floors. Other than that, it was good for the price. I just needed a place to sleep.

A dirty thong was left in our room upon check in

Breakfast sucked, I have stayed at a Hawthorn in OKC, and it was the best! so my expectations was the same. I had talked about the Hawthorn hotel so much and said it was good, and recommended it to my family. I was so embarrassed, and disappointed. it was not what it said online at all, dallas location was not it for us.

Everything from restaurants, to retail stores to coffee shops etc are in close proximity. The front desk agents are so nice.

Breakfast, room cleanliness overall cleanliness was below average.

They have bugs in the rooms. Elevator had water all over it. They don't clean well.

...

De muy mal gusto hospedarme en ese lugar por 3 semanas y decirme que no habían habitaciones disponibles para extender una noche más, muy mala experiencia.

Staff nice & friendly. Smells good & looks great in lobby. Pool always clean.

Enjoy my stay each time

Clean enjoyed stay

If you're looking for a good breakfast, you have a waffle machine, Coffee, bread toaster and jelly. They dont put syrup in the machine, meaning it is very low. No healthy items like fruit, oatmeal, yogurt. Most of the people just go out to eat I love that I had a choice to cook my own meal bc of the kitchen in the rooms. I also didnt like that they never wiped off the item people touched. I saw the same waffle dough on the push knob where the syrup comes out of the whole time I was there.

This hotel is horrible would not recommend to anyone! Hotel smelled bad hall ways smelled like a mix of weed and wet dog we had no iron no utensils nothing to cook with and I wouldn’t want to cook anyways but it’s what said came with the room and fully stock kitchen for your everyday needs absolutely nothing in the kitchen and to top it off found 2 roaches 1 in the bathroom and 1 in kitchen,,bedding was worst from hair on the sheets to stains on pillows and curtain in room had some kind of blood stain on it! Phone in room didn’t work went down to ask for iron and was told they didn’t have any available at the time asked for some towels and Rahji told us come back In 1hr then told them phone doesn’t work in room and nothing in kitchen and was told we will see what we can get in a hour if you come to get towels please save your $$$$ and spend the extra $$$$ to stay at Home2suites next door just don’t stay here

This was the worst hotel experience and the reviews on here are all lies. This is a hotel that is being used like an apartment. It also smells terrible.

No cooking utensils, no phone, roaches & floors were not clean.

Loved how spacious it is there

The shower is amazing. Lots of water pressure and huge shower head. My room is always clean. The remote control for the tv only allows up not down and the breakfast has no eggs, sausage. Only carbohydrates, which is why I’m staying elsewhere tonight. I’m on keto. I can’t eat waffles and cereal. However, the coffee is great.

Raj and his team are extremely nice and the room was so clean

Raj and his team are very nice and helpful 🩷✨

👍

Property was nice and clean

Clean good size rooms, basic good breakfast, nice staff… Property a little worn out but you pay for what you get. Nothing negative slept well.

The lady at the front desk was very nice and friendly when Checked in and out.

The first thing I noticed was how dirty the elevator is. I didn’t have a trash can in my room. There was hair in the shower and the towels were stained.

Room was clean staff was decent

Please check insects in the room. We saw many cucarachas.

The room was Okey

First room was dirty and had roaches in it. Seems like they took an old run down hotel and slapped a coat of paint on it for the pictures.

A room for cooking with no pots not even a kettle to boil water for tea and a microwave that didn’t work to warm up food or even a toaster to toast bread