WoodSpring Suites Houston Baytown

The room has not been cleaned for the whole week I was there.

The staff was absolutely so incredibly crazy rude

Crappy conditions. Wall plates covers were missing on all switches and plug

Nothing I never stayed the night. The lady at the desk was so rude to me and walked away. Very rude staff

Todo

How they kick us out and not letting us know there policy first

Infested with roaches no refrigerator Cleaner, exterminator

Dirty, roaches, won’t stay anymore.

We walked in our room roaches everywhere. Tried to get refund immediately refused told we had to wait.

I never got to stay there through booking because nobody's there to the next day and then I didn't get my money back from booking

Location Cleaning

Staff was great

There was a mix up with the reservation and Julia was so helpful with the solution and was quick to fix the problem took a lot of stress off my plate I will definitely stay at this location again when I travel thru

Only good thing was the location. First and foremost was the smell of weed EVERYWHERE. Outside, in the lobby, in the elevator and the hallways. Like it said it was everywhere. The hotel Is very run down and outdated!

Nothing The receptionist was rude and gave an away my room that I reserved and paid for to another guest.

The front desk did not open till about 10 o’clock and it closed earlier around nine 10 o’clock at night. Staff was rude. The room was dirty. The blankets were dirty. They were broken things in the room. The whole floor I was on smelled like drugs and smoke I would not recommend this place for anybody.

Clean room and quiet

Nothing really Room small, bed small bed squeaky, outside noise loud… on top of that THE WIFI DOESNT WORK INSIDE THE ROOMS ONLY LKACE IT WILL CONNECT IS BY VENDING MACHINES OR OFFICE… the staff didn’t care just said “oh it tends to do that in some parts of building”

The hotel room smelled like cigarette

Bad service bad communication bad house keeping bad house keeping

The girls working the front desk are awesome and very helpful. Great price for a clean room

Lots and lots of cockroaches

Not a lot Room keys do not work, the elevator has been broken. My toilet is constantly running and broken, I have to pay for them to wash my sheets and nobody comes to clean the room. What am I paying for exactly?

I booked a room and had a reservation number but when I got there no room was available

Clean

Several times after i left the grounds, I returned and noticed a strong men’s perfume in the room. I did not have any on for that trip. I feel that someone, had been in my room without my concent. No cleaning in the room by staff. Also, it appeared that this establishment has become an extended stay for families. No problem . I’m glad you’re there for them. The only problem, I felt like I was being policed. Seems like they were behaving lik some sort of “lookout” group. Lastly, I did change my reservations over the phone with the manager two days prior to my arrival. I requested that she note the system b/c I had prepaid for more days than I actually stayed. Needles to say, when I contacted Expedia, they informed me that no record was existed. I going forward I will find other accommodations

A/C okay. No spa.

It was to late and I could not check inn

Kitchenet Small rooms

I

I arrived around 10:30pm. I saw on the roll up metal theft guard that apparently the front desk closed at 10pm. I called the provided # for after hours. No answer. The sign read that I could instead use the courtesy phone. I saw it on the wall behind me, dialed 500 as per instructions. No answer. I knocked on the metal guard. I waited for more than 20 mins. I felt a bit unsafe when I saw people on the other side of the glass doors smoking or vaping by the elevator and staring at me. I went to my car. I then called Booking.com's #. After having to explain my situation to an AI system, I was rerouted to a human. We were disconnected. He called me back. I told him the situation and that I no longer wanted to stay at the property. He told me that he would put me on hold and contact the property. It had been another 20 mins. We were disconnected again. This time I did not receive a call back. By now, it had been nearly an hour since arrival. From the email I checked, I only assumed that I wouldn't be charged.

I highly recommend, if you need a "Good Value" for a place to sleep and get cleaned up.

Extremely ratchet, first room in was was infested with roaches! 2nd room was kinda of decent, 3rd room was cleaner but on the hall with lots of noise. There was a fight and a shooting right on my hall during my final stay here. Never plan on going back, very unsafe!

Roach Motel does not refund money! I checked in i did not stay and they denied me a refund saw a roach immediately as i opened my hotel room door and left. Disgusting

Way back 2020 till 2023v. Its good hotel ,now terrible. Dirty. Inftont dest leave area all the time ,no toilet paper

The person in the hotel didnt even do my check it told me there were no more rooms didnt even bother to open the window to give any options

Nothing a dang thing, the sheets were dirty and the bathroom was dirty Everything

The room was nice but the common area places was nasty. They allow thier gueat to smoke Everything (Weed, Cigarettes, and MORE) inside the building. There was dog poop and pee everywhere and it smelled bad. The elevator broke twice and the stairs was wet slippery and hot as hell.They allow the gueat to be loud and noisey all times of the night. They allow kids to run around property unsupervised knocking on doors and trying to open the door to other people rooms.

Bugs all over. Definitely don’t recommend. We left and did not stay here.

very Unsafe there was people knocking on our hotel door begging for money saying they were starving and it smelt like wet dog and piss. The ac broke and it was so hot so they even moved us and there was a lot of weird people outside scetchy

I love the convenience of all shopping stores around here but unfortunately they don't have any keys for the room and that was kind of inconvenient

I really like the convenience of this location

First night after arrival there was a disturbance and the cops were called for whatever reasoning. Kids run around the entire hotel doing kid things asking for money making noise playing games fighting with each other. People sit at each entry way smoking marijuana very loud music playing. Been here a week no one has came to our room for trash disposal. I asked for towels and they give me bath mats . The hallways and stairs smells like wet dogs and their is trash everywhere outside the building. Children roam in the parking lot.

The room is excellent, just the beds are small, the lights property outside is 0 special on the back of the hotel.

This property is very poorly maintained and the majority of the staff is very rude and has absolutely no people skills. In the time I was there people died. Staff members got into a brawl with guests and kids were involved and the police were called. On top of that I was given a set price and when I arrived to check in they tried to charge me almost $300 extra to wash my sheets. My room was filthy I had to mop and disinfect everything and my tv never even worked along with the stove. All in all it was an experience I’d rather not repeat. What they advertise is not what you get.

Booked a room online and the room was given to someone else while my gf drove 5 hours to get here I then revived call saying room was booked and I had to find another hotel ! Hotel is trash with multiple kids running up and down hallways all day and night and staff was very inconsiderate

I was allowed to make a late reservation (10:35pm to be exact) and when I arrived at the property the check in window was closed. After contacting the staff through lobby phone I was told I had to make it there before 10pm in order to check in. I was traveling with 4 children and had been on the road for 4 hours and having to find somewhere else to stay was a horrible inconvenience. I would never book again.

The only problem I had was being charged incorrectly, however it was corrected. The lady was not paying attention to what she was doing when I checked in.

Good price

I called ahead at this property to let them know I will have a late check in. I arrived at 11:30, was in the lobby, picked up the lobby phone, no answer.... and then I called the number posted near the lobby phone, no answer, a SMS text message was sent... no answer. I will be asking for a full refund but just got back.

It was clean just didn’t like the roaches I had 4 roaches. and it stank in the bathroom before I used it.

It was clear very early on that they cater to the black community only.

It was ok thanx

Check in was horrible, had to pay extra fees even though i paid online. Repeatedly told me my card was declined ( it wasn't) . Staff is unprofessional. If other hotels are available, ill never stay here again

Toilet was stopped up the whole stay, they claimed everyone’s toilet was stopped up which was weird… and because the property is an extended stay property they refused to give out extra towels… meanwhile telling me to go wash the towels already had in the room..

N/A

Staff was very very rude do not stay here

Do not book

Great place to stay at

I reserved 2 rooms and upon arrival only 1 was available on the 4th floor with the elevator out of order. The front desk was not helpful basically saying "tough luck". I canceled both and found another hotel. At 9pm they called and were questioning when I would check in the 1 room.

No tv for 2 weeks! Price increase in the aftermath of a hurricane (Beryl). Hallways filled with smoke late at night.

Not what I expected for a hotel. T.V. was not working, neither was the elevator. The room had a smell to it. Someone knocked on my door in the middle of the night. I Would not recommend.

Staff courtesy and efficiency.

After hurricane Beryl, had a burst pipe that flooded the first floor causing a horrible odor. No tv available. This was a work trip, but not a very comfortable one.

Roaches everywhere in the room

Was told to leave to after 3 days after paying week. Just because my dog got loose for a few minutes. They are not pet friendly. They will kick you out for any reason. Did not sign agreement that I would lose all that i paid in advance. Corporate can’t help. They can’t access the bill or anything. And during check out I was giving paper work that I didn’t even sign. If you have find a place for extended stay DO NOT GO THERE ! Pay to have your towels and sheets wash. They only clean ever 14 days.

Laundry not working, cannot throw trash inside designated areas, dark exterior at night, no pool, no breakfast, no dishes or pans to use in kitchenette, limited channels, need more pillows, need do not disturb sign

Smell in room was horrible and in the hall way. Not like the pictures and bugs in the room. Very disappointed.

Ladies working checkin desk were rude with a funky attitude They were never at the desk, always had to wait for them to come to front desk One lady was on a personal phone call and she didn’t acknowledge the customer she just kept arguing on the phone

If you don’t mind the employees there coming into your room while sleeping in the morning or while you’re gone, this is a place for you. No privacy! I was told the workers were “doing their job by coming on there” just walk right in while in the bed sleeping

Quite

The place literally has nothing, no tissue, no shower stuff, only toilet paper. But it’s cheap and serves the purpose of cheap stay. Some places smell bad and there’s some dirty stuff in the hallway that nobody cares to clean.

It was ok. Not as good as say the hilton home2 chain but a whole lot better than sleeping in the car...

Place has a bad smell and roaches

Overall the stay was good. Had to leave room white they replaced headboards. Normally not a problem but I was working nights and needed to be sleeping when they were working

Good location. Attendant not very outgoing. Will stay here again.

Key System for the building doors and rooms

Always a great stay here.

I didnt like that they "close at 10pm" so i had yo be there before that time. My room stunk like sweaty guy, very unpleasent and found cofee grounds in toilet. Had the complimentary bar of soap but not the shampoo or conditioner. ( staying one night didnt want to go to store to buy) Found out later that there is a vending machine selling travelsized shampoo for $3.00( dammit boy) so with that much money i opted to buy a Ferrari instead, joking. Bed uncomfortable a cot or hammock woild of been more comfortable. Looking back i should have paid the 5 dollar difference and stayed at Motel 6.

Not good could hear the cars on the Highway all night room should’ve been discounted for inconvenience not able to sleep or relax

Good

Not what I expected for the price

Great place to stay.

Air conditioning Dnt work

Stinks. Not enough amenities. No shampoos or common hotel inclusions. Lights and ac works. Yay. Just shabby

I was not able to stay... nobody was at front desk and phones said all circuit's are busy... very unhappy had to go look for another hotel... i hope i did not get charged...

i didn't like that the front people were charging $10.83 to change your towel and they don't clean the room after 14 days. I had to go buy towels and toilet 🚽 paper i felt bad because i rented a whole and couldn't cancel

That’s the whole reason I stayed there was to use the kitchenette and it was a huge disappointment getting back from the grocery store just to realize there was no way to cook or prepare the food!

Horrible stay. Refused to give clean towels. No iron or ironing board. No shower supplies. Will never stay there again. TV had lines on the screen from prior damage.

The room was half made , pillows were on the night stand, bed not fully made, coutertop was broken, plastic chairs, bed linens look like it came from a local garage sale. I surely will never stand there again and wish i could get a refund. Disgusting

Simple and clean. Perfect place to stay.

Would not recommend

Confusion at checkin regarding length of stay. Was resolved quickly but resulted in multiple credit card authorizations. Room was on the side of the hotel facing I10 so there was amplified sound of traffic day and night. Room floor was dirty and sticky in some areas and there was hair on the sink toilet and still in the shower. Bathroom smelled strongly of urine

Place was kinda sketchy.

We booked the hotel last minute mainly on the price and location. Plenty of food options in all price points close by and right off the highway for easy access to and from. With that comes some traffic noise, but it wasn't terrible. We had no intention of using the fridge or cooktop, but a nice option to have. Staff was very friendly and helpful. Place was very clean.

This hotel is located right next to the freeway. The walls are paper thin. The whole place smelt like an old hospital. The rooms weren’t clean. There was no soap, shampoo, conditioner, anything that any other hotel provides for their guests. The mattress was hard. There was only two tiny pillows and there were two of us that stayed in this room so we weren’t able to use a pillow to cover our ears to try and sleep at night due to the loud freeway and the paper thin walls. There’s no type of breakfast, not even a banana to grab or a muffin to grab on your way out the door. The only good thing about this place was that there was a full size fridge, a microwave, and a two burner stove top. The quality of this hotel was awful considering it was almost $130 a night. Motel 6 would have been a breed option. Save your money and book elsewhere.

Everything was awesome can’t complain, I will definitely stay there on my next trip.

Loved the staff

Tnere were no towels, car were being broken into, there was NOTHING accommodating about the room but moreso inconvenient. I would not return or recommend this location.

Nice and quite.

front desk was horrible. We were evacuating due to a storm. Just wanted to ask a question and get some suggestions. First there was no one at the desk. Than when she came her attitude was so bad I wish she had not showed up at all. Sorry but I just thought someone should know.

Bugsssss and the disgusting smell once you get past the lobby was horrible it smelled like urine & vomit this location is horrible which is surprising because all the other locations we stayed at were wonderful & updated. This location id old & outdated

Put a sing saying “Will be right back/call from from on wall) to make it clear. Otherwise fantastic stay

VERY NICE AND CLEAN PLACE. VERY FRIENDLY AND COURTEOUS SERVICE . MY HUSBAND AND I ENJOYED IT .

Luckily We only booked one night here and it was horrible. Soon as we walked in the back door it smelled like pee. And it only got worse our room smelled dusty old and like mildew. I have really bad allergies and couldn’t sleep we ended up checking out at 6am cause I couldn’t handle the smell. The bathroom wasn’t clean. They offer a kitchen but u have to pay to get pots and plates.. I will never stay here again

They charged me double

Great stay for the money. The staff was nice. My room was clean but dog feces was left on the side walk in the area of the wheel chair access and was not removed for more than two days, after I had notified the staff at the time of my check in. I reiterate that the rooms were great and they were clean. The bathroom was clean and the water pressure was nice and the water was hot and did not have an odor.

Great

Needs To Be Fumigated and Needs A New Card Machine. Period.

It took 30 minutes to get someone to the front desk to check in. Phone in room did not work. Each time we needed towels replaced, we had to walk downstairs and wait at least 10 minutes before someone would replace them

I like the hotel only thing Internet was not to good. But good hotel for price.

Everything was great. Highly recommended

Changing rate when check out early. Room air conditioner does work properly

The room was very clean and the place felt safe! Very well lit parking lot at night or early morning. I stayed here 2 nights for work and I would stay hear again. The mini kitchen was great and extremely clean as well. The A/C fan unit was a little glitchy but I had brought a box fan with me so I had no problems keeping the room cool with that.

Mediocre.... just somewhere to camp out for a couple of days. Nothing a Spectacular at all

Hotel is fantastic where as the hotels.com i was talked to very rude when i called to inquire about my payment. I arrived at the hotel with a confirmation number to the room i had purchased before i arrived and was told at the front desk i had to pay again because the payment was a third party payment. I had to pay another way thank goodness i had the funds or i would have been out on the streets. I did not appreciate that at all and i feel bad for the guests who gets to their so called destination only to find out their prepaid room never existed. Not fair to people at all.

Easy access to hotel. Also very close to shopping area and restaurants. Road noise was minimal even though it is in a high travel area.

Their was only a little bar of soap for bathroom to use to shower and wash hands, no shampoo at all for hair or no razor to shave with.

Very clean. Friendly no nonsense staff. Super convenient location. Would definitely stay again.

We found bed bugs