Quality Inn Baytown - Houston East

Dirty moldy restrooms, ugly scent. Walked out immediately

Breakfast was good.

Client was satisfied and comfortable N/A

Staff was polite. Room was smaller than normal rooms I rent and the bathroom just having a shower sucked trying to take my kids a bath. Bed wasn’t any comfortable made my back hurt. Breakfast Sucked!

My second room was placed on second floor with having to climb stairs with our luggage’s and guest and this room had a real bad cleaning issue where toilet was left dirty and filthy had to be moved to a new room I will never stay there again. Breakfast wasn’t any good it was just a waffle maker had to go out for breakfast.

Rooms are old and not well kept, there is no buffet breakfast at all. Elevator out of service, bad smell in the lobby and in the hallways a really strong to cigarrets.

Required a 20 deposit which I got back

Great place, friendly staff

Great Place to stay, best in Baytown

The rooms are spacious and clean, and the hotel has great amenities especially the pool. The staff is very kind and helpful.

The rooms are clean and quiet, with the staff being among the greatest.

The staff was very reliable and friendly.

The rooms are spacious and clean, and the staff is especially helpful and kind. The amenities are well worth it too

Great, ended up staying a week instead of 2 days. Front desk clerk is the Best

Best Customer Service out of all Hotels in Baytown. Front desk clerk is the best, most helpful person ever. Went out her way to make us feel welcome. Pool was great, in a nice private area. 5 STARS all the way!!!

Nice pool, great polite staff

Es un hotel muy sucio, con mucha humedad, el desayuno que ofertan está terrible, de hecho no es desayuno

This hotel was the absolute worst!!!! The hotel and rooms were musty, stinky, furniture stained, you wouldn't get the impression that this facility was well kept AT ALL!!!! The elevator was broken, the sink in my room didn't drain properly and had standing water for a substantial amount of time, which the maintenance person couldn't fix. The kicker was there was no hot water in the entire hotel at the time so there was no hot water and guests were not notified of this at check in. I requested a full refund and left about 45 minutes to an hour after check in. I wound up going to the Towneplace Suites, WHICH WAS PARADISE COMPARED TO the quality inn. Save yourself the headache unless you just really don't care, DO NOT BOOK THIS HOTEL!!!! Worst hotel experience I ever had.

The room did not reflect the pictures and the bathroom wasn’t clean with built up scum in the corners of the floor. However the outside of the property looked very clean.

Location was good, near many food places The elevator was not working, the maintenance guy was not professional and the breakfast was not appetizing

Hotels was nice and staff was friendly. Our room near the lobby was a bit loud from employees talking loud after 10:30ish.. still got a good night's sleep.

Let me start by saying the staff, or computer screen with a person in God knows where, was very nice. It was just very bizarre to check in with a kiosk. Otherwise, this was not what we expected. The room smelled like mold, the toilet was clogged upon our arrival, and it was just extremely rundown.

Peace quiet The Staff was very unfair integer judgemental of me. They kicked me out. For the actions of another guest. To whom room was in my name. I purchased it for her. She did something by letting people in the back door. They kicked me out. And allowed her to stay in the other room I paid for. They also allowed a woman that they had no identification on file for my room have a key to my room. The same woman left in my vehicle and didn't return in it. They refused to render any help in identifying the woman.. I was made to have to walk. Me being a heart patient had to walk 10 miles in order to get to relatives. Also I was charged for a extra room that they claim I wasn't charged for. But my bank statement says different. Nothing was done to the employees that treated me this way..

The elevator doesn't work, the corridors to the rooms smell like pure cigarettes, urine, even inside the room, not good hygiene in the beds, the mattress boxes stop that they took it out of the trash. And more details but let's leave it like that.

The elevator was broken and we had to stay on the 3rd floor.

Friendly staff, easy check in, convenient location. No light bulb in lamp and restroom door was off track otherwise perfect stay.

No A/C in lobby or hallways checking in on kiosk was very odd & high tech considering the actual hotel didn’t even have a working elevator. It did not feel very welcoming. The room was ok & thank goodness the a/c in the room worked. The room was clean other than the floor was very sticky shower pressure was very low. I paid for a king size bed but got a twin size. I was going to call the front desk but remembered I would probably have to go downstairs & speak to the kiosk again & since it’s only going to be one night I decided to just avoid it & made do. I will never ever consider staying there again.

I booked this hotel on 04/11/26, My room number was 307 first of all the checking process was done I don't even know how to explain it but it was done basically where you use a computer screen to communicate with I guess somebody in India there was nobody at the front desk so I had to check in that way My room was on the third floor the elevator was out when I got to my room, room was clean linen look fresh, if you ever went to waffle House that's the way the floors felt they're slippery feeling I don't know if it was just my room but that's the way it felt, there were one towel, they advertise a breakfast I guess you can call it that One container of juice that you shared waffle maker cereal that's about it, I booked the room for $50 I feel like I paid $25 too much

I asked for king bed but it was more like a full

Rooms had roaches and the fridge barley cooled

As soon as we walked in the building, we noticed a strong smell of smoke and dogs. There was no staff on site when we arrived (2am), but instead you checked in through a screen which connected you to a live person elsewhere. We were placed in a room on the 3rd floor. The elevator was broken and the carpet of the stairs smelled bad and was covered in dog hair. We walked in our room and there were stains on the blankets and the room cleanliness was substandard. We immediately left without staying the night. Would not recommend staying here.

Clean room, smelled clean, staff friendly.

in the email i received it said check out was just “before noon” and the lady from the front desk was knocking on our door at 11:30 saying she’s giving us ten minutes to get out. i entirely understand like needing us to be out before check out but the attitude was lowkey unnecessary

Easy access to find and right off the highway. The staff were very friendly. It also had a breakfast bar which was very convenient. The price fit my budget. There was a restaurant and McDonald's on the same corner in walking distance. For me there was nothing to dislike. I was there for a family wedding. So basically it fit all my needs.

Bathroom door broken

Hotel was great. The injustice that I was served. And being kicked out in the middle of the night. For the actions of another person that I helped out by purchasing a room for her and her infant child. I was asked to leave the Motel. After her actions.

Hotel was run down. Banged up furniture, faulty TV, internet did not work. A “buffet” breakfast was offered but consisted of sugary fruit loop cereal and white bread. Quality Inn Properties usually offer a hot breakfast with eggs and meat as a standard. They are not representing the Choice Hotel Brand very well.

Everyone is so nice there

Inconvenienced them. After installing the batteries for the remotes we realized the Tv was broken so we had to go back to lobby and after the employee came to make sure the tv was broken he proceeded to say he would have to give us another room after we had already settled into that room. They did not even offer anything for our inconvenience of an unsatisfactory room.

Would like to extend my stay if it is possible at the same price of $52.65 for tonight thank you...

Near restaurants Feels unsafe… lots of seedy people walking around

The breakfast wasn't that good ,not a good variety of food. The room I was in smelled of old mildew and the toilet was running had to wait until it stopped to flush it. The telephone didn't work at all. Came in the room the window was wide open. Just wasn't satisfied with the establishment.

Dirty, disgusting, smell

Very unclean

Staff The people staying in that hotel

No

Not much. Horrible and filthy Absolutely filthy. Mold! Blood on comforter! Hair in shower! Toilet seat broken! Hair dryer tried catching on fire! No breakfast left because employees were sitting and eating!

This place stinks, had a reservation but they could not find my room. I finally left and was still charged for the room.

The staff was inviting but after walking into the hotel. The staircase is dirty and needs swept. The hotel has a musty smell. My sheets might have been washed but there are stains from previous guests. Glad I'm only here for one night

Ty

Some of the staff were very helpful

It was an easy quiet stay.

Had roaches didn't feel safe and smelled alot like cigarettes

Was one of my worst experiences in La Quinta hotels to start I reserve 3 double bed rooms like 3 days in advance when we get there they give us one room with a single double bed but only one bed when we ask they say they run out of double bed rooms at the end they give us the room we reserve but anyway that the idea when you make a reservation to get what you reserve also the hotel smells like weed on the hallway on the 3rd floor when my kids are on the bed we found a cockroach crawling in the wall it’s a couple of other things I can name but all I can say is my worst experience

Nice staff not the greatest area but for the price is worth it

cant speak for the property because my reservation was cancelled when I reached to property and they were not able to provide replacement or not even ready to listen to my concerns.

I like how they care about small details and everything you need in a room is provided

This picture are so misleading and the room need to be upgraded. Water stained ceiling the shower look like it had not been clean the ac leaked in to the room will not be staying again

we read all the reviews and the pictures were not current. We got into our room and there was standing water in the shower along with hairs. The lampshade was dangling, and the phone didn’t work. That didn’t matter because the buttons were missing anyway. I found this out because I tried to call to see how to work the television. I had to go down to the lobby and ask and then when I got back up to my room, I still couldn’t figure it out. The wallpaper was peeling off and the baseboards were exposed. The front desk girl was very sweet when we told her that we couldn’t stay there because it was so gross. She was fairly compassionate and told us how we had to go through Expedia to get our money back. We are still waiting on that…

Nice staff. Rooms are nice clean

Decent room for an affordable price. Nice staff. Conveniently right next to I-10

We reserved for two nights but only stayed for one the room was dirty, the microwave looked like it had been months since it was cleaned, probably why I ended up killing a cockroach on top of it! They only good thing I could say about the stay were the beds were comfortable and probably the cleanest thing in that room

A lot of electrical work going on.

They had a leak while we were there. Had blowers all over the lobby and the alarms kept going off during the night. Other than that the room was excellent

Good

Cheap

Thanks for. The stay

The heating unit in the room was not working properly and was really needed on a night when Baytown had show in the area, not good for a guest to have to suffer through the night.

bad

Dirty sheets, dirty property

Property had roaches smelled bad dirty

Friendly staff

Would rather stay here than anywhere else.

The staff was super nice being that we checked in at 2:30 in the morning. Beds were a little small for us but it worked out because we had our own bed and slept good. Only stayed for a few hours but it was worth what we paid for.

Very cold air conditioning.

Daniel, the night clerk was pretty awesome and gave sound advice to enjoy local attractions. My complaints: TV too small; did not like the smell of marijuana emanating in the air; and, though Chance was a well mannered Mastiff/Pit mix service animal, scared the living bejeezus out of me when I walked around the corner after my smoke break.

Ive already sent in my complaint

Needs to be updated. TV options very limited

Nothing worked the manager are Expedia didn’t fix anything

The room was really small, the breakfast was really limited. The waffle iron did not work good

Time for a refresh, property is old and shows wear and tear

Everything was nice

Had a weird shaped shower, that was very interesting and lots of water pressure. It was dirt cheap and a lot better than I expected. Just pleasantly surprised.

For it to be in the middle of everything the way that it is. It’s quiet and peacful! At the same time your within walking distance from everything!

light

The lady at check in was very nice and polite. I appreciate her helping me checking in.

Double charged, tv remote was broken, hotel stinks and dirty, housekeeping rude and obnoxious, hotel smells like mold and marijuana

The lobby of this hotel is nice. However, when I got to the room, two of three lampshades were broken(one of which I fixed myself). Also, there happened to be a small splatter of blood on the mirror(it may have been missed while cleaning up). The bathroom seemed to be clean from what I could see. The desk receptionist seemed to be very apologetic when I told her.

Good for the money could use some updates. Staff extremely friendly.

The hotel was clean, quiet, and near the freeway.

The bathroom ceiling was the ONLY thing I could comment on negatively (needed minor repair). The art on the walls was not my first choice. Everything else was fine. Microwave and fridge was nice touch. Clean, comfortable. Not plush, but I prefer simple to fancy. I didn't swim, but the pool area looked nice. I forgot something in my room and got a call. What thoughtfulness! I've stayed at much nicer places and left things much more valuable and never saw them again!

The workers were wonderful, however I wanted to change the booking date just shorter by ONE day an it was impossible then to find out I ordered a “double standard Queen” even with the picture on here being a 2 bed room, that is NOT what I was getting according to them that means it’s one full bed. Lol how that makes any sense I don’t know but that’s what I was told. That’s on hotels.com though. Not okay at all. The hotel did help me I still had to pay full precise though. They need to upgrade bedding Atleast. Overall not bad. Just wish that had been made clear.

Awesome! Great service and cleanliness and quiet. And I got this room on last minute. Very satisfied!

Room was very comfy and clean. We slept like babies. The shower was huge with great water flow.

The room was small, no bathtub, only shower, bed wasn’t that comfortable but the room was clean and that means a lot now days when it comes to motels.

Amazing customer service from the moment I walked in the door. Great location! Hotel is older however very clean.

just the noise from the freeway other than that everything is OK

No breakfast offered - no even a breakfast bar or a piece of fruit.

Very nice hotel, staff was friendly and professional.

Was not able to stay at the property even though Travelocity booked it and I drove for over an hour to get there. Even though we are in severe winter storm, if the property was not available or able to rent to those in need, they should’ve made it known to ‘booking sites’ that their property is offline. This will definitely turn me off from the property AND Travelocity.

It was very nice.

Hotels.com reservation said there was free breakfast included. Upon check in, they said there’s no breakfast. They don’t even offer breakfast to-go bags like other hotels I’ve stayed at during these covid times.

The initial room my husband and daughter were sent to had one double bed. The reservation was for two double beds. The desk attendant spoke as little as possible to my husband during the check-in and subsequent change of room request. The bathroom was not clean and the coffee pot in the room AND downstairs were not working. Terrible experience.Very outdated hotel.

nice place

It was mold and bad water stains thru the bathroom

Very nice hotel, confortable,clean and fairly quiet.

Ac in my room sounded like it was going to die any minute. And there was dry pee on the toilet when I got there. Had they asked at check out how my stay was I would have told them.

Very friendly staff. Hot breakfast in the mornings!!!

Accessible within Baytown area.close to interstate I-10.

They dont have a breakfast attendant, so it can run empty, or get old. Breakfast area cleanliness gave me reason to pause, observe, and think twice about what I was eating.

Angela and Kim were very nice and helpful. Some of the others were rude and seemed distracted and annoyed if you had questions.

Excellent breakfast bar with waffles and always fresh coffee in lobby.

Paid for queensize bed standard room. Was given a hole in the wall with a full size bed. Complained to staffand staff said I was wrong and that my room had a queen size bed because she made the bed up. The bed was clearly a full size and wasn't large enough for a couple. The room was tiny as ever and the bathroom LMFAO the toilet was broken the shower had no place to put our soap bottles. The mini fridge in the room had a block of ice where the freezer was supposed to be and the shelves were broken. This hotel was worse than the hotels in the worse hood in Chicago! Very very sad.

The employee was great but the bed was not comfortable at all.

I would like to see a fresher more appealing breakfast.

Nnmmm n nnmmm nnmmm nnmmm nnmmm nnmmm nnn. Nnn. Nnn.

It was filthy. Mold everywhere in the room, dirt and dust in corners. And front desk lady knocked on the door almost 2 hours before checkout to see if we were staying another night or leaving! This has never happened before s any hotel I've ever stayed in

More tissues in the room and more coffee and and andMore tissues in the room and more coffee and and and

Everything was ok but on breakfast the eggs were not cooked all the way and the sausage were raw too

I didnt like when they had to surve the breakfast we had to ask everytime and they always gives us a bad look n they surve the eggs watery and coldish.