Palace Inn - Baytown I-10

I didn’t even get to check into my room

Toilets were filthy. Roaches were crawling on the floor and on my SHEETS in the bed. Bathtub was dirty! Floor was dirty! Hadn't been swept or mopped.

Toilets were filthy. Roaches were crawling on the floor and on my SHEETS in the bed. Bathtub was dirty! Floor was dirty! Hadn't been swept or mopped.

See 3rd

See 3rd

A women answered I told her what room I was in and when would breakfast be up she NEVER ANSWERED ME 3 times I asked So after we checked out I pretended to be a person wanting to rent a room on the phone and asked if breakfast was available and the person said yes it is! And I said what time and where is it located and they said "6-9am and I'm the lobby" I then told them then why did I pay for it in my stay just for y'all to not service it the day I started because I went down there 3 times and called once and NO ANSWER even when the staff was in the phone she just acted like I didn't know what I was talking about!! VERY UNPROFESSIONAL Staff

A women answered I told her what room I was in and when would breakfast be up she NEVER ANSWERED ME 3 times I asked So after we checked out I pretended to be a person wanting to rent a room on the phone and asked if breakfast was available and the person said yes it is! And I said what time and where is it located and they said "6-9am and I'm the lobby" I then told them then why did I pay for it in my stay just for y'all to not service it the day I started because I went down there 3 times and called once and NO ANSWER even when the staff was in the phone she just acted like I didn't know what I was talking about!! VERY UNPROFESSIONAL Staff

Sheets were dirty and had hair etc, the tub had bugs, the hot tub had brown stuff/paper and gross stuff coming out from the jets. Had to run a cycle 3 times to clear stuff out. The cover to the wall of the hot tub was on the ground with duct tape on it that obviously didn’t stick anymore. Everything had cigarette burns in it and on it. Had to get my car spray to spray the room from the odor. I got this room to relax and celebrate my birthday and I was better off not going.

Sheets were dirty and had hair etc, the tub had bugs, the hot tub had brown stuff/paper and gross stuff coming out from the jets. Had to run a cycle 3 times to clear stuff out. The cover to the wall of the hot tub was on the ground with duct tape on it that obviously didn’t stick anymore. Everything had cigarette burns in it and on it. Had to get my car spray to spray the room from the odor. I got this room to relax and celebrate my birthday and I was better off not going.

The staff at the front desk all the people are very nice and welcoming kind and understanding God bless them! There isn't one thing that I do not like I like everything.

The staff at the front desk all the people are very nice and welcoming kind and understanding God bless them! ? There isn't one thing that I do not like I like everything.

I asked and reserved a king bed downstairs WEEKS in advance and got neither after driving hours away from home

I asked and reserved a king bed downstairs WEEKS in advance and got neither after driving hours away from home

The tv didn’t work, went I let staff know she looked at it but never came back to fix it

The tv didn’t work, went I let staff know she looked at it but never came back to fix it

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The description said complimentary breakfast. But there was no breakfast at all. Also the staff were unprepared. Had to wait for someone to come after ringing a buzzer. No comprehension of what I was saying as they only spoke their language.

The description said complimentary breakfast. But there was no breakfast at all. Also the staff were unprepared. Had to wait for someone to come after ringing a buzzer. No comprehension of what I was saying as they only spoke their language.

Bathtub slippery

Bathtub slippery

Loved the price for the space

Ghjkn

The photos of property misrepresented the actual conditions. The breakfast area consisted of one table and six chairs.

Was good I stay here a lot

Everything was great except the way they don't welcome visitors. I had to rent a room for each person just so they could visit me if I wanted them to visit me. Obsurd. Since when are hotels not visitor friendly? I mean, at the end of the day we are ALL visitors.

Very quiet, clean, I enjoyed my stay.

Very peaceful and clean, smelled very nice.

The room it’s had a very moldy smell and I don’t even know what to say about the comforter on the bed. I went and bought my own blanket. There were so many cigarette burns and reddish brown stains on it. Also the shower was a very big safety hazard it was more slippery than ice when I stepped in it.

I didn’t get the room I reserved but that’s ok because the room was disgusting. The room had roaches.

Didn't stay

Horrible front desk

It could be better and only one pillow for two people. And one towel in the bathroom, and none available.

The motel is a roach kingdom.

no tv remote when came in to room the pump was running no water in Tuesday tub the towels look like they had just been re-folded, not washed

Not a very well kept property for the price. Nice people…. Room was dirty, very little general maintenance being done.

They charged my card twice

There was visible mold on the ceiling of my room to he point I had to go to a different hotel. The couch had a piece broken off and it was just set in the corner of the room. The bed was missing an entire side and there was visible grease on the tables and tv stand.

Didn't like the fact of makings reservations for single king size and being made up by giving me a double full that was almost twin size

Bathtub did not drain. Room had not been swept. I cut my foot on some broken glass that was left behind.

Good for workers

THERE WAS A NEW GENTLEMAN AT THE FRONT DESK HE WAS VERY RUDE AND UNPLEASANT.

Very clean and good stay for traveling professional

It's great but they don't provide breakfast

My

Very disappointing housekeeping. Had to change rooms

Everything is good, very nice place to stay..thanks

All is very good condition and nice thanks

It was a clean place staff was nice Breakfast was terrible check out was easy

Room was clean and came with functioning amenities. Service was helpful when needed. Overall I would come back. If you get a below average room, just go to the front desk, and I'm sure they will give you a different room (I didn't have that problem, but I saw many reviews complaining about this, so I thought I would give my two cents).

It was an ok stay

Amazing stay had a really good time at the hotel .

The maids came and did a full clean on the time everyday at 11. But only if you were in the room. I was working nights and lucky caught them when they came to clean. Says there was breakfast. Small cinnamon buns and muffins and sunny d sometimes in the morning. No where to plug in a phone by the bed no outlets or lamps.

Front. Desk stole my deposit never staying here again

Quiet

TV didnt work, but was tired so didn't go to desk to resolve. Bathroom door wouldn't shut, the door was kicking in by someone before,they didn't bother fixing.

Parking was limited, lots of burn holes on furniture and covers for a non smoking room, other than night its a win for the price.

Customer service was very short and rude, housekeeping seemed rushed there were roaches in my room they couldn't find my reservation for the longest time and there was left over food in the microwave I'm guessing from a previous guest

When we first walked into the room, the A/C was already on and the room felt great. The refrigerator was also nice and cold . And ready for items to be placed inside. The shower was pleasantly hot or cold for anyone's choice of temperature.

Clean, comfortable room and the AC fan ran constantly, so we had a good stay.

My room was nasty, toilet not flushed when we got into room. There is no breakfast like thet offer and Front desk clerk was slow and rude.i 2as also charged double and argued with and threatend. I will bever stay there ahmgainm

While the room was clean, beds were not that comfortable. The “breakfast” was cereal, toast or honey bun.(kinda lacking). Parking was ample and location was good.

This may be completley petty but three pillows on a king sized bed...for two people is a bit underwhelming. Otherwise, it is what it is. Basic no frills accommodations with budget friendly prices.

Very friendly front desk. The room got super cold which is a plus. It was also very quiet at night which being so close to IH-10 was surprising.

Burn holes in the bedding and someone lovingly carved "f*CK you" in the door and written other niceties in nail polish on other parts of the room. Had a very meth-head vibe to it. Sorry to say at 100.00 a night.

Amazing

Room was nadty, bllod on sheets and bathroom was nasty.

The room smells cigarette. we could not take the awful smell.

It was a last minute decision to stay at Palace Inn. I had already gotten a room on the other side of town, but plans got cancelled so I ended up booking a room here. The room smelled, bed wasn't comfortable and I wasn't sure if the sheets had even been washed. The bathroom was the worst. The towel rack was coming off the wall, the bathtub was filthy and the toilet seat was just about to come off. No carpet in the room and floors were dirty. Found dirty sheets and towels in the drawer of the dresser. And if that wasn't bad enough I found drug paraphernalia in the cabinet in the kitchen. It made me feel dirty just staying there. Don't think I'll be returning to the Palace Inn. It's as if no one took the time and effort to clean the room.

Great service thanks you