Extended Stay America Suites - Baytown

Alex checked us in today and as always it was quick and easy and he's so very friendly! Room was clean beds are truly amazing! And Alex and Yakara always try to give me the same room if it's available, their great!

Alex is also always dressed very nicely! And the property is always clean,feels safe and the rooms clean and their bed comfortable!

Alex wasn't there today but the rooms are clean bed comfy as always!

Most of the staff are really nice Alex and Yakara and all of the housekeeper's are very friendly beds are always comfortable and room's are clean

Such a warm and welcoming place to stay! Check in is always quick and easy and that's not always the case at other hotels so I greatly appreciate that, I want to check in and get back settled! Alex, Kenneth and Yakara are all very friendly and always dressed so professionally! The property is always clean and it's a working class environment!

Misleading advertisement on website. When you get there place is very dirty stains on walls and on bed sheets. Staff leaves at 9pm so none to help you. Ac unit were very dirty. We didn't stay, we left just couldn't sleep there. Parts of the floors were missing.

As always check in was a breeze, today I met Yakara (I apologize if I chopped her name up) she was the over night guest service attendant but has moved to evenings and she is as pleasant as the rest of the staff! Thanks for always making the process easy and providing a comfortable stay!!

It was 'pet friendly' but they don't tell you before you book that there is a $150 deposit PER PET! Oh and it is cash ONLY so I had to go out on a Sunday to find an ATM. Then when my stay was over they did not have enough to pay back my $300 cash deposit until the next Monday when the manager came back. But wait there's more! they still did not have the exact amount so they had to pay me in rolled nickels!!

Alex and Trent are always very helpful and can be seen helping house keeping, vacuuming halls, walking the exterior etc and that adds a level of comfort for the cleanliness of the hotel! Beds are very comfortable

I have to share that while there our car broke down and Trent, the maintenance man, (I don't remember his name) and Denise one of the housekeeper's all pitched in and helped us with a jump for our car battery and tools for my husband we can't thank y'all enough for being so helpful

Another really nice stay! It's nice to see the manager walking the outside property, vacuuming hall ways and helping the house keepers clean the rooms Alex makes it so easy to check in and get settled and Kenneth and Trent are also very kind and welcoming

Besides the water didn’t get hot enough. Everything else was just fine. I enjoy my stay. Would definitely stay there again

Highly recommend this hotel if you have pets there is allot of areas for walks and up potty and I haven't stayed in a room yet y that smells like pets so the housekeeping staff really do their thing! Thanks Extended Stay America Baytown!

As always I'll say the beds are so comfy and the staff is very nice and welcoming , Alex, Trent, Kenneth and Tiffany are always happy to see we're back and the house keepers are also very friendly and say hello always ask if we need anything or if our room was nice and clean and it always is! Never once have we checked into a room that wasn't clean and everything perfect! Always feels like a second home to us!

Breakfast

Its an average motel, the overhead light switch in the room is along side the fridge but the kitchen counter does not allow you to get to the switch, without pulling the fridge halfway out of its alcove, so you can turn it enough to get your hand in the gap. But, everything worked and it was clean. Housekeeping also let me back in my room, when I accidentally locked myself out. Very politely.

No breakfast, I was told once it ran out they didn't put anymore out and the bathroom had mold on the wall, (black mold)

Staff were nice but I had issues with other customers smoking in their rooms and it leaking into my room!

Always love extended stay America beds and staff make the stay for me

I missed seeing Trent this visit but he's always so kind and willing to help great group of guys working the desk at this hotel

Alex seems to be the leader of the team and he does a great job they really like him and all speak so highly of him but most of all he'll do whatever he can to help a guest

No issues with parking or the facility and "Kenneth" not Richard as I previously called him... Is always so patient and friendly as I usually come in in the evening and he's there but everyone including the housekeeper's are always very friendly

me gustó la habitación…pero lo que no me gustó es que me cobraron $150 dll de depósito cash por mi mascota y en ese momento no traía la cantidad en efectivo y tuve que buscar un atm

As always beds are very comfortable, staff is always present and helpful it's refreshing I've seen Alex the assistant manager helping the housekeeper's strip rooms many times to lighten their load and the amount of team work that goes into keeping a nice hotel but it is just one of the things we love about staying h

The rooms are clean, they provide you with everything you need for an extended stay and best of all the s staff is very friendly I know them all by name, Alex can be seen helping the housekeeper's clean rooms and that says allot from a Manager! Would highly recommend you stay here and the beds are very comfortable

Today Tiffany checked us in I believe she just started working here but she's very friendly was very attentive and helped with all of our needs I'm so glad she joined the already very friendly staff they have here, we stay and renew here primarily because of the staff and the facility is clean and meets all e our needs and it really helps that the beds are so very comfortable!

No cable or Wi-Fi almost 2 days. No breakfast at all 3 days. Was clean and comfy beds

Love the vibes the front desk staff and housekeeper's are so friendly and make you feel welcome!

T

Overwhelming smell of Mildew and Marijuana in lobby. Rooms were better but still smelled like of damp moldy towel. Kitchenette does not include any flatware or cooking items. No breakfast provided.

Lost my key and Richard was at the desk very late at night and I didn't have to wait as you do at some hotels if you stop in late and he was excited to help and I felt so bad for it being so late so I really appreciated that!

Every visit is a quick easy check in and as always Alex made it quick and easy and the housekeeper's are always so very friendly

Trent was at the desk and is always very friendly and attentive I appreciate the positive vibes

Alex, Trent and Richard were all very helpful my stay has been extended for several days and they have made it so easy and are all very friendly! Great place to stay and very family friendly

I was checked in by the manager Ashley whom was very helpful and upheld the level of professionalism that matched the properties atmosphere, definitely made me feel like I chose the right place to stay

Richard was there in the evening and made sure the property was safe and well kept!

Trent was so polite and made the process quick and easy

Alex was the best! So very helpful!

Loved the staff! I had to extend my stay several day's and every day they were very patient with the process, Alex, Trent and Richard were all very nice, professional and polite I was even checked in by the GM MS Ashley and she was also very welcoming and helpful and the property is located by so very many restaurants and stores! And has a pool and every room has a full size refrigerator and a small stove and cabinet space making it very comfortable and the bed was perfect!

Amazing its amaxingeueuejehr

It was everything they described in the commercials plus some it was great I won't stay anywhere else they have a customer for ever.

I checked in and was allowed to check in early so that was a plus and the attendant was nice, however I wasn't given instructions to as where my room was located and how to get there, there was no Wi-Fi offered at this hotel and wasn't told about it. The pool area could you use a lot of TLC, because it was very dilapidated and hot tub wasn't working or covered properly. I awake at 8am and went to get the breakfast at 9am and breakfast was over, but I asked and the front desk attendant said it was over at 10am, mind you it was 9am and there was no food out for the breakfast. So, I get up morning at 7am and go to breakfast at 8am and there was still no breakfast in the area. I had my grandson ask for 3 large towels and 3 small face towels, and was told no, because we haven't been there for two weeks and they don't give out towels. Well, I wasn't informed about that, and I had to go and buy towels to use. I will never rent/reserve this hotel ever again. Not a good choice if you are asking my opinion.

I didn't have breakfast

Gr8 placeto stay.. b hopp7

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I have been there a lot it's always clean and great custormer service.keep up the good work

The room had nata flying everywhere and service was very horrible had to wait hour on someone to come to the desk and check us in then waited 30 mins on someone to exchange my towels they didn't service the room at all

The pool wasn’t open

Rooms was clean and it was great for the kids and dog

Quiet and tucked away i liked it

Rude staff

Staff was rude and very disrespectful

Property was clean and very apparantly well maintained

killed several roaches in my room and im sure there waws a water leak under my floor

Great customer service

There was not really any breakfast, just some oatmeal and coffee. I expect to have basic utensils, pots and pans, etc. when booking "extended stay" accommodations. No coffee pot in the room. They did move us to another room since the toilet was not working at first location.

Friendly, Professional staff, clean rooms, decent price. Hot tub needs to be fixed

Hall way carpet is too old with an odor.. Next door a dog was backing almost all the night i stayed there.

Nice

Room was clean, other parts needed cleaning

Mrs. Anna

The breakfast it’s very bad it’s not breakfast just coffe

Quiet, nice and all the staff and tenants were nice N/A

The property was open with anopen floor plan, the hallways were very nice snd wide. I enjoyed the open concept especially when you first walked in. However, it was extremely bare, the dining area was bare, with no decorations, therr no seating in the front when you walk in and it was much needed as well as benches outside. Overall furniture and decor were non existent and desperately needed. It’s just white walls wjth no pictures, painting. Etc. the pictures were much nicer than the reality. In my room and shower it was very spacious, the fridge and freezer were very clean and spacious. The fridge was nice snd cold and freezer was nice and freezing as well as adjustable! The kitchenette was very nice, spacious, I like the microwave, and the 2 burner stove, the cabinets snd counter tops. The amenities were great, rhe gym, business room, the ice maker wirh a vending machines, snd the laundry room was nice snd spacious with plenty of machines!!! I also liked the back door for easy access to my car to bring in my belongings snd take them out, and the security key entry made me feel safe! I like the large amount of parking and fent safe because we were right at the back door. When you first walk its extremely bare, the dining area was bare, with no decorations, theres no seating in the front when you walk in, by the elevators, or in the main what looked to be more like a living room area/perfect space for at least 3 tables. One as you walk in as another between the hallways, and then between the elevators, of course all different sizes. Maybe a coffee table between the hallways with two lounge chairs, a larger table for playing games or extra seating to eat between the elevators, and a small round table when you first walk in with chairs while waiting for your room information. It was much needed, as well as benches against the walls. Overall furniture and decor were non existent and desperately needed. It’s just white walls with no pictures, paintings, some standing lamps, fake plants, nice light fixtures, and you separately need rugs even in the rooms oversized under rhe beds as the floors wss a wooden tile (in the rooms). The pictures online were much nicer than the reality. My room was very dusty, especially the lamps, there was only one bedside lamp instead of two (one on each side of the bed), it was extremely hard to find the lights in the room, so it felt very dark at night, jnwas having to feel all around the room to find the lighting. The a/c lift was broken but all buttons worked. The shower wa extremely slippery even with the hand rails, I had to put the one size smaller than a regular towel in the bath tube in order not to slip an fall, same with tile floor getting out of the shower. Also, the room didnt have s chair, just an office chair, rhe room really needed an accent chair that has the ability for the bsck to lean bsck and the legs to lift or possibly s smell couch thst doubles as a small twin size bed, wirh a small short coffee table, as well as well as wall decor as the walls are completely blank snd need some color.

Room was so clean and customer service was amazing

No breakfast

This place is horrible. The manager is awful.

Easy access! Pleasant staff! Clean and cool room! Nothing

Easy check-in, and nice staff. Smelled like a nursing home. No toiletries, and the staff said they didn't know if they were getting any soon.

Nothing it stinks The manager sneaks into your room and goes through all of your personal belongings. It’s wrong and invasive and then they evict you and do not refund your money with no explanation.

No breakfast

The room

Nice place, very clean and speedy check in.

It smelles like wet dog in the hallways.

Trey and staff is great

Large, clean rooms, reasonable price hotel, friendly staff! very pleased with our stay

The hotel smells bad. Like a mixture of wet dog with someone cooking something bad

It felt very dirty and rundown. Staff was nice though. Floors in room was greasy and there was a roach crawling in the bathroom! I wouldn’t stay here again….

Nice clean comfortable room. Staying another night.

Clean room. Comfortable bed.

The staff was very friendly and room look great but it’s no very clean the floor were sticky and it smelled a bit off but overall the stay was very quiet and pleasant

Property is very clean and the staff was very friendly! Nothing really but the hot tub didn’t work and would have be nice but for the most part all was great

Yesterday, elevator went out of service. Still out of service now.

It was more quiet at night and no smell of Mary Jane in the hallway.

Staff. The Lady that worked the afternoons till 11pm was amazing. Very professional, helpfully and super nice

Great

There's a musty smell throughout the entire hotel. I sprayed the room down with Lysol and Febreeze daily. The room appeared clean but i saw roaches when i turned on the lights in the morning. I never use hotel blankets and comforters but the sheets had stains and long black hairs on them. The staff nice and helpful. Overall considering people stay for long periods of time and keep

The lady working the evening shift till 11pm was excellent!! Thank you mam.

Big, clean room.

Great hotel

Big room. Very clean and quiet.

Good

I need to leatrn cbyer security

Good location. Was a cute room. Had a kitchenette. Didn’t see any breakfast. Smelled strongly of weed. Did see a roach run across our desk almost as soon as we walk in. Hadn’t even set our bags down. I believe you also have to pay to use the WiFi.

The room smelled of a freshly smoked cigarette. Mind you we checked in at 7pm and our room window was open with the blind down, the towels were dirty, bedhead was greasy along with bedside table. The ac did not work properly but maintenence did take care of that quickly, the lady working front dest from 3-11 was very attentive and apologetic but the overnight worker was rude and did not want to get up from back area when my husband went down to complain, expedia could bot get through to front desk either, the floor in the room was filthy, black feet could not be barefoot,, socks ended up the same. House shoes/sandles recommend! But i guess the rates speak for them selves, i habe stay at an extended stay in austin and san antonio and niether were as upsetting as this one.

Located near everything in Baytown. Very convenient. Be sure and bring all ur kitchen supplies if you’re planning to cook, etc. Kitchen and refrigerator are all kept very clean. Would love to stay here again when in the Baytown area.

We had a clean room in a safe environment for s very good rate.

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great

Will never book here again

Perfect sleep time

Walk in your room other people will have your room Key

Beds were big and comfortable room clean bathroom clean

it's a good , solid extended stay hotel kitchenette. Clean... No bugs. Clean sheets .nice and very friendly staff. We love the staff!

Yes to everything

Very nice place with a kitchenette. Nice and quiet.

Very convenient

Very convenient

Like

No creamer for coffee…. smh

The property looked clean. Yet had a strong odor like if the carpet was damped, A humid smell mixed with cleaning supply. So potent when i returned home my backpack and clothes smelled like it. The pool water looked brown. I didnt even bothered getting into it. I dont know if the gyy was a local but told me and niece to jot get in it at night. Because its more disgusting.and the jacuzzi didn't work.i checked in and waited maybe more than 5 minutes to check in because someone had fallen badly while i was walking in and turned out it was the receptionist.she had great customer service. I felt really bad for her because she was in a lot of pain. I went to take a nap. When i got out of the hotel there were some men who were BBQn in front of the hotel by the entrance door to the pool.while 1 was drinking.Not sure if that's allowed in Texas. When i returned back to the hotel. My key didn't want to open the door. I went down and it took around 8-10 minutes in order to get help. I said hello and knocked on the side door.my niece went again to the side door and finally the guy came out. The rooms are nice and comfy.

Honestly the only thing we liked was that the staff was nice. Upon arriving there was a small german roach in the sink then another one in the room floor. In the middle of the night when going to the restroom and turning on the light there were german roaches all over the floor - didnt feel like asking for another room since my children were asleep and it was too late at night and we only had a few hours until check out. There was no tv remote in the room, no toothpaste and for breakfast there was only a couple of granola bars no coffee available either.

Everyone there is so nice and I love nice people.

Room was clean but no coffee pot in room and no coffee in lobby until 7 when I was already going to work

Good location and price Room was not clean it had empty beer bottle caps under. Bed. And. Bed partially made.

Good young dude in the front desk i commend him for doing a good job running the place like he do

The Checking in lady was helpful and nice but after that everyone else was unfriendly. They Always had an angry face whenever u asked for something. Hotel smelled bad. Felt very humid that bed sheets were moist. Employee said it was normal. Wouldn't get cleaning services until we stayed a week. Pool was dirty.

Super dog friendly. Safe and well lit outside

The pool is never open when I go stay here.

Everything was fine