Best Western Plus Executive Residency Baytown

Good place to stay. Nice

Overall good hotel in a decent spot. The breakfast could have had a better variety but all in all it was a good stay. 👍

Room was very clean! Bed was comfortable. Staff was friendly. Will book again!

Very comfortable and clean wish we could of stayed longer

I did not like the property. The property looks like like an unfinished project. The outdoor patio area was unavailable and boarded up. Also inside the hotel has an odd smell. There is visible damage amd dirty all over the hallway walls and floors . The room and visibly dirty dust everywhere cabinets has residue of food and grime. The curtain in shower was way too small so all the water would come out into the bathroom . We had to buy air fresheners because the smell was unbearable. We ended up finding bedbugs in our room and advise the staff and the only solution we could come up with is getting a different room which we also ended up finding bedbugs and we left the premises on our first day without coming up with a solution. The pool was never available due to lack of cleaning. The breakfast was un edible. The food seem to have been old and has a sour taste to it. Would not recommend this establishment at all.

The cleanliness, how spacious the room was and good hot breakfast. No dislikes. The property itself was great. The area has construction going on.

Location Broken handle on the shower door

Room was clean but had a really loud oder that wasn't pleasant and cold coffee

Room smelled of mold, floors were dirty, found a roach wing in the kitchen…And to top it off, the walls are so thin you hear EVERYTHING from the rooms around you.

The room 217 sofa bed mattress pad had stains. However, the front desk clerk did offer to put us into another room. We declined and received clean mattress pads, sheets, and pillows for the sofa bed. The breakfast and coffee were good. Overall experience staying there was okay we would stay there again in the future.

Gears size room for families. Breakfast was accessible. For a weekend stay, the bananas could have been fresher. I did find that the exterior stairwell door was being held open by 2x4 during the middle of the night. Other than that. Staff was great.

Everything was awesome and people at front desk were so awesome to deal with

The bathroom was gorgeous and the kitchenette was adorable. The breakfast was amazing and delicious. The elevator was not working. And the stairs door was located outside the building. It was raining a lot and it was hard to get in and out. The stairs were also very muddy.

Elevator not working and I was on the 4th floor plus stairs super dirty first night someone kept knocking on my door like 3 times at night and staff didnt see nothing on camaras according to them☹️and now im home super tired instead of rested my legs are so tired

We were very uncomfortable so we leave the pool.

Rooms were clean and staff was friendly!

Good place to go..

Everything was great

We enjoyed our stay beds were comfortable room was clean and staff friendly

The room was so clean. The bed was very comfortable. I enjoyed my stay.

There was initially an issue with our reservation. I'm not sure if it was because of expedia or the hotels system. However, the staff was incredibly helpful, understanding, and accommodating to this error. Shoutout to Amy! She helped resolve this issue with ease!

Location clean Elevator wasn’t working one day

Good for a quick stay

The employees were fantastic. Room service was great.

Staffs was amazing,very helpful

Left before breakfast

The beds were amazingly comfortable. The room was clean, the staff was very friendly and helpful. I only wish that there were more toiletries available because we did not bring any.

Great space to stay, Buc'ees within walking distance LOL

Great location and neighborhood. King suite was in good condition to stay.

The breakfast was good

Very nice.. Can’t think of anything

Very much

Room was clean. Staff was friendly and helpful. Convenient location.

Yes but wasn’t able to get keycards made it hard to get in and out

The breakfast and cleanliness was too poor. The overall rating for the hotel doesn’t seem to be correct, heavily overrated.

It’s was clean and the decor was nice.. The staff had no communication…

Everything was great. Staff was helpful and friendly.

Very clean ,price and close to Houston NA

Honestly we book hotels very often and this stay is now on our #1 spot, we booked a suite and a king bed room. Breakfast is amazing many options and the rooms were clean. I want to point out how amazing the staff is here and they made a huge difference on our stay here! The young man helped us feel comfortable and offered exceptional service we had booked next door and lost our rooms and he helped us find a room very last minute :)! All the staff was overall great! We hope to stay here again next time we are in town!

My stay here was amazing. It was my daughter‘s fifth birthday and she was able to use the pool to ride her motorcycle and enjoy the facilities. They are great with kids and families and are very accommodating.

Everything was convenient and clean

Rooms were clean

Traffic around the hotel was terrible.

Meh: Lobby light bulb temperature is way too cool—felt like a hospital. Reno’s left little signs of mess everywhere. Elevator had paint on the threshold, bathroom had gummy material stuck to floor, shower showed signs of construction mess. Overall, considering the good price, I would stay here again. It was a good experience. Just change those lightbulbs to something warm and inviting. 4/5 stars.

All of the above

breakfast was amazing and the beds are really comfortable!

Wonderful staff

The property is nice and clean! Breakfast is really good and they make sure it doesn’t run out! Only thing I didn’t like was one door in the front is not locked all day so anyone could come in that door

The room was clean and smelt clean. He staff was very pleasant and helpful. Especially Amy. She was especially great!

The room was clean The staff was slow, inept & failed to check ID upon check in. Also, crying babies were audible from multiple rooms through both sides of our room. I checked out at 2am.

Awesome Front Desk lady, super clean and spacious room, excellent thermostat, very quiet, extremely comfortable bed and a TV remote control that I could actually operate!

The bathroom was cleaned properly before we was checked in. When we got into the room it had hair all in the tub. The shower head wasn't screwed on properly. The shower head kept leaking never worked properly. The entire bathroom was way to small

Room was the right size for our one night stay.

The smoke detector on the ceiling flashed a green light all night long right over the bed. Breakfast was questionable. The kitchen and the mop bucket room, were the same. The hotel smelled a bit like curry. On the bright side the beds were comfortable:)

the hotel burned down and was under construction no one notified me that I no longer had a room due to the fire.

Passable

Good

The room was amazing. Excellent staff.

Good

Betty at the desk was pleasant. Hotel is welcoming and smelled good. Neat and nicely arranged. The room has visible upgrades and comfy beds. Tub and shower were dated and a little messy, but overall a good room.

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The service and stay was great. The only issue we had was the room had a weird faint smell, though it could of be the cleaning supplies that are used. It went away after the first day. Other than that, we had a good stay and will stay again if need be.

The TV Didn't work so they moved us to another room. Didn't expect that. Room was comfortable.

The consistency of cleanliness is awesome. Thank you.

wonderful stay, easy check in, delightful staff, friendly & very helpful , room was immaculate, bed was so comfy ! grounds were clean, safe, and absolutely no noise. great ac in room ! we look forward to visiting this hotel again !

Absolutely love this hotel…staff, cleanliness. I stayed here numerous times…

I like it

Everything was great except for the front desk. We weren't asked what level we would like when I came back to get a cart not even a min later I was hearing front desk offering the next person in line what level they won't like and what amenities were in each level. I'd like for everyone to be treated equally. Very important to communicate this to your staff

The room was clean and the bed was excellent. However the door to the room needs repair and has to be slammed to close it (very noisy). Also the shower head needs to be replaced. It barely sprays and doesn’t adjust to different spray patterns. I also noticed that many of the floor tiles in the elevator were broken and loose.

I didn’t like that the refrigerator or air didn’t work well

There was a bit of a musty odor, but the hotel was fabulous all the way around. Great breakfast!

Was a pleasant stay. Breakfast sux

Very clean place. Very nice and attentive staff

Staff is generous.

Muy bien

The staff was friendly and helpful. There was one issue with the room, but it was resolved immediately.

The room was so dusty and dirty.

Doordash DOES deliver here! There's an entire kitchenette, including stove. Bed is amazing and clean. Bathrooms are also top notch. I will always book here.

En general muy bien, las camas son demasiadas altas y los niños no pueden subirse con facilidad. y rente dos habitaciones y una de ellas olía medio feo.

Overall, it was a great stay. The breakfast was wonderful and filling. If I had a problem they came to fix it immediately. My only thing is bed sheets. You could easily spot a stain and it made my body itchy at times.

The front desk lady didn’t have the best attitude. Other than that, the room was clean, the breakfast was good, they had biscuits and gravy, hash browns sausage and bacon. For one night just to sleep it was bot bad.

Nice for the price

Absolutely Wonderful customer Service. We were there for two Days/Nights (May 12/13). The Staff there was polite, courteous, and friendly. It was very surprising to us in this current climate of rudeness in America! Also, the free Breakfast was better than some restaurant chains I’ve patronized. My Granddaughter loved it. “Great!”

Great location near Houston TX.

Great place to stay and would return again

I was not happy with my room.110,there was no hot water in the bathroom. there was holes in the walls. for 222.00 .a night there ,I was not happy. I stay there sat, April 23 and left there sun April 24.

Great property!

The property was very well kept, with great rooms and amenities. It was also conveniently located with a lot of options around for dining and shopping.

This property was clean and nice. The continental breakfast was great. I highly recommend.

We will be staying here again. The staff was very friendly and helpful.

Clean and safe. Parking was limited

Everything was wonderful not a problem why

Very friendly and clean. I recommend it

Nice

She made me feel like I was home. My vehicle was at the Toyota dealership for a repair and she understood my frustration. Thank you.

Stay was great. Work van was broken into and lady at the front desk that morning didn't care. She was very rude.

Absolutely enjoyed my stay they were awesome

Loved it ‼️

Nice staying at best western plus. Very nice services. Staff super great. Will give a 5 stars.

Front desk clerk was not very friendly.

Such a beautiful Hotel!! Mrs.Erica is wonderful! I had a wonderful stay

Stag want friendly or inviting; made me feel like I was inconveniencing her.

This was my first time in Baytown and wasn’t sure where to stay. I’m so glad I chose Beat Western Plus. The staff was friendly from beginning to end. Complimentary breakfast there were lots of choices, the room was very clean and the housekeeping staff were great. The only complaint I would have is the pillows were super soft. Im used to a firm pillow. I just used several pillows and was fine. I will definitely be staying here again when I come back next year ❤️

Easy access to where we were going.

It was a pleasant experience!! Erica at the front desk was Awesome!!

Good price while they are renovating.

Great stay on our road trip. Would stay again. Yummy breakfast.

I booked through a third party, and the room was incorrect. I tried to speak with the receptionist, and she told me that she could not assist me. That there was nothing she could do. She was very quick to say this, and not to mention when we walked in she was on her headset, talking on the phone, it was a personal call. I thought that was kind of rude.Get to the room there's a big chip on the tub. Two stains on the floor that will not come out. Most of the outlets did not work. And the room was very dark. Even with the lamps turned on it still had this dark feel. I was disappointed because I'm used to Marriotts. But I was giving Best Western a try, with the intent to have the living room section as well as the dining area. Since we did not have those amenities, I settled for the standard room. The pillows we're very uncomfortable. There was only two pillows to a bed. So if two people are in one bed they only have one pillow per person. All in all, I would not try Best Western again.

1. The air freshener in the room was strong and I had a severe reaction. 2. No Kleenex so I used toilet paper (no big deal just odd)

Clean and well maintained

Very nice place,reasonable price. It’s well taken care of with a awesome staff. Also has a snack area with sodas,chips,and many other things. They even have ice cream!!!!

It was a disappointment.

Overall we had a pleasant stay. Our bathroom had very low water pressure in room 413 and the TV remote batteries went out. The front desk replaced batteries and my husband was good from then on.

The bed is so high off the ground, my 87 year old mother had to be lifted onto it. Trim is coming off the shower door and the shower really needs a non-slip mat. This is NOT a quiet hotel. There was noise from the hallway and other rooms all night long - sounded like furniture being moved, there was a lot of loud music, and there was a lot of yelling.

The night Hostess Erica was phenomenal. Helped me add an app on my phone so we could order inn. Very pleasant and knowledgeable. She was welcoming. a good feeling after having driven in crazy traffic for 7 hours.

No pillows & when we asked they said we couldn’t get any til 10pm. And only had 2 towels in the room.

Comfortable & convenient to visit family. Good coffee & ample breakfast items. Common areas could have been cleaner (elevators & hallways) but it was a holiday & they may have been short staffed. Art work in hallways was hanging at very high location, not at typical eye level. Overall good accommodations & would use again.

As soon as I walked in to the hotel and my room I smelled weird scent. After finding three cockroaches, I realized that smell reminded me of spray for bugs. The receptionist stated they never had complains about bugs and offered another room. The minute I turned on the lights in my new room, the big cockroach was trying get out of the kitchen sink. I don't believe no one else besides me never saw any bugs there if I found them in both rooms. Looks like the management teaches their employees to lie to their clients instead of providing great customer service. I demanded the refund right away from the receptionist, I could not stay another minute in that place. I don't recommend to stay in the hotel where lying to your face is more important than admitting they have a problem with something.

Very clean!

One of the nicer bestwesterns ive stayed at for sure.