Wyndham Garden Hotel Austin

Bad

The staff was incredibly very rude. Maintenance decided to start vacuuming for over an hour at 5 am and woke up the entire floor. We had to yell at him to stop and he advised he was told to continue. Terribly run hotel.

The food was better than some restaurants I’ve been to. The laundry room was a bit outdated, but that’s understandable. Overall, I would stay here again in the future.

Front desk lady was super nice. Answered all my questions and was overall sweet. We were surprised when we got back to the room and it was clean and restocked.

Way to expensive for the amenities offered

Acoustic insulation bad. AC not working. People in the hall yelling early morning and no staff taking care of them.

The AC had a banging noise all night long. We showered with cold water. When I mentioned it to the receptionist he said he’d let the manager know. (Thats it) no concern to make my stay better.

Doors are paper thin. Was woken up at 6 am by someone 3 doors away knocking.

I was in town for a Texas Longhorn football game. I paid for a reservation the night of October 31. My fiancé and myself arrived at the hotel about 1 pm. Game time was 6:30 p.m. Was told it was too early to check in because the rooms were not ready. I had our luggage with us. I told the staff I would be back after the game and left my luggage at the hotel. When I returned from the game about 12:15 Sunday morning I was told the hotel was full and there was no room for me. I said I had a fully paid reservation. The clerk acknowledged my paid reservation but said I could not stay as the hotel was full. She had no explanation for why my room was given away. She said the only unoccupied rooms were being saved for some guests that were to arrive at 3 a.m. She said my payment would be refunded to Expedia. The hotel offered no assistance in finding a new room. I was on my own. Using my phone I found a room a few miles away. The hotel van was parked out front. I asked for a ride to the new hotel but was refused. I made my way to the new hotel on my own. The clerk there told me that I was not the only one who had come his way from the Wyndham under these circumstances. Never received any compensation for what happened. Learned later that hotels, like airlines, overbook. So if you are thinking about staying at Wyndham don't think a paid reservation will get you a room.

A little on the south side but easy access from the highway.

the staff were amazing

Exceptional

The staff were friendly and very helpful. The room was clean and a good size with a very comfortable bed. Common areas were dirty.

Clean, free parking, convenient for Ubers to go to downtown bars. The area around looks a little suspicious but overall, my stay was good and there were no issues.

Good

Bigger fridge is definitely necessary, because there’s no Breakfast included. The tiniest fridge I’ve ever seen or experienced. Even Motel 6 has bigger.

Very good

One of the staff visably did not want to even talk to me yet serve me at the bar, so uncomfortable I left. The check in staff were GREAT ! I was there 5 nights, room sevice was in only once, on the last night. The rooms were nice. Great pillows, lots of working space, shower hear high enough I could actually stand up under it. Centeraly located.

They provided excellent customer service.

I liked how kind the staff was, and understanding. I also liked the location that it was in. I was unable to stay at the hotel but those two things were the best thing about it. I did not like how there was mold all over the hotel rooms. We requested a different room because the first one had mold in it. The second room also had mold. So, then we requested a refund from the staff and even the receptionist was even like there was mold because they are under construction. We still never received that refund.

Exceptional

Good

The hallways smelled like literal sewage, especially on the second floor. I would never stay here again if you paid me.

Exceptional

Staff was sweet and helpful. Bed was fine. Silent auction was cool. Nice black and white photo of Barton Springs in the room. Very old and dirty. Toilet didn’t flush properly. Drawer didn’t stay closed. Security latch on door to my room was previously broken with evidence of a break in. Salad just sort of thrown about the hallway haha.

there was mosquitos in our room the whole night and we couldn't do anything about it and the staff were very helpful

Smelled very nice and great location

The carpet in the hallways dirty very dated just didn’t set expectations very high. Bed was like sleeping on a sheet of plywood and pillows were flat have seen their better days

Nice place to stay.

Bad

Room was clean; staff friendly. No issues noted

Some outdated rough furniture

Parking is an issue. Only one true entrance to the hotel as far as I could tell. Parking is an issue. I got back to the hotel at 10:50 and was lucky to find a parking spot.

For a one night stay, it was alright. It had everything you need, but the room and facility needs an update. The facility is tired. The door on the night stand wouldn't stay shut and we had to wedge some paper in it to keep it closed. The formica on the desk was peeling. The hot tub was not operating and even the desk seemed surprised that there was no sign or caution tape around it.

Breakfast is not complimentary. They have restaraunt there but owned it's owned by a different And the rooms were clean, but run down. Staff was nice. It was okay for a single night stay.

carpets in the hallways had a strong, musky smell, and the ceiling of our room seemed to have some stains on it. The main floor of the hotel seemed fine but the upper floors with our rooms didn't seem as well cared for.

Staff was very friendly and we had no trouble checking in and received quick assistance from staff when our TV and phone wasn't working. Location of the hotel was convenient. carpets in the hallways had a strong, musky smell, and the ceiling of our room seemed to have some stains on it. The main floor of the hotel seemed fine but the upper floors with our rooms didn't seem as well cared for.

Our room smelled like mildew and there was mold growing on the bathroom ceiling. Super expensive for what was offered. The positive about this hotel was the shuttle service to the airport.

Only 2 towels for booking for 4 people which wasn't fixed after 2 days of asking. Leaking sink which wasn't fixed for 3 days. I understand mistakes could be made but it's really frustrating when they are not fixed for few days.

None of the ice machines were working. The staff was great and helpful. On the image when we booked...there was a full fridge..not a small one.

This was pretty much a motel. Cleanliness could have been better but it was fine for a 1 night stay. Staff was nice

rooms were clean and well maintained

Prices spiked for the F1 race and football weekend.

Like the fact there was a place to purchase drinks and food, but the bathroom could use an upgrade

Good place to stay.

Hallway carpeting was dirty and sad. People on our floor running and being loud until past midnight made it hard to sleep.Hotel is in a good location though,

Great location, friendly staff. Would stay there again.

Nice place to be economic

Internet didn't work in my room. Finally got transferred to another room, but lost about an hour of my time due to this. Then I changed into my swimsuit and went down to relax in the hot tub. IT WAS COLD! More wasted time. Went back to my room, decided to soak in a hot bathtub since the hot tub was no good. That was not to be either, because the tub drain didn't have a stopper. I was already all undressed and not willing to waste more time getting dressed again and waiting for a maintenance person to come. I was expecting convenience and relaxation after a long day of driving, but instead got hassles and wasted time.

Bathtub drain needs to be unclogged-water was retaining when shower was in use. Room was clean. I always wipe down tables and sanitize room and not much dirt/dust. Great security of being buzzed in. Great that there was on site restaurant. Also water and microwave available to use in lobby. Didn’t use the gym or eat at restaurant this time. Reasonable with pricing. Close to many attractions and restaurants.

The rooms were clean. Property is a bit dated, scratched walls, weird scratches on mirrors, beds are a bit uncomfortable, flat pillows. Staff was friendly upon arrival. Ice machines did not work and there aren’t any vending machines for water when you’re thirsty in the middle of the night.

Cleanliness needs some work.

This place is worn out and dirty! They only had 1 person working in the restaurant, making it impossible to get food, refills or the check without long wait times.

Property was old and the hallways smelled really bad. I was extremely disappointed.

I was upgraded for no cost.

That same night, the smoke detector began chirping and kept me awake. The next morning, I reported it and requested housekeeping, towels, and water for coffee. We returned that evening to only one towel, a small bottle of water, and no replenished shampoo or conditioner. When I called for more towels so my daughter and I could shower after ACL, I was told housekeeping wouldn’t be available until morning. The manager offered a 30% refund but said I would have to go through Expedia to obtain it, creating yet another obstacle for me to resolve problems caused by the hotel. Maintenance issues happen, but repeated requests should lead to action. Too much of this stay was spent chasing basic service instead of enjoying our trip.

Hotel was ok. Don’t plan to actually get the room that you reserve. Apparently, the hotel overbooks so when you get there you get what they feel like giving you. They dont seem to care if they honor your reservation or not. I would suggest going elsewhere where you get what you reserve & pay for.

The place could use some renovation or clean up. The room was worn out, drawer pealing/falling apart, color scheme was dull color, bathroom had a make shift lid on the toilet cover, and the smell - that wet musty/ someone who smoked there for years smell. Really nothing around there easy to get to without a vehicle. Overall meh you get what you sign up for but would stay closer to the downtown area next time.

The hot water in the shower didn't work and the TV didn't work.

• Staff from night before falsely mentioned 1pm checkout was complimentary. Paid $30 for 1pm checkout (cheap, but Experian wanted me to pay ~$40 per night for a 1pm late checkout. Otherwise, checkout was at 12pm, which is significantly better than the typical checkout time. • Didn’t need it, but the bar and jacuzzi were closed. Slightly false advertisement but not a big deal to me.

I was able to get an early check-in. They were very helpful when they helped me with this.

I would not stay here again. There’s a strange odor you get hit with as soon as you enter, and there’s a fresh blast of it when you enter your room. Biggest disappointments: WiFi was terrible, I had to use my personal hotspot. And there was no hot water and very limited pressure in the shower. You have to pay for breakfast, in case that’s not clear.

Mid hotel but service was rare hotel is clearly understaffed and bartender isn't always at station food takes forever free coffee is ok but only reason to return is the price is cheap for austin

They somehow were always out of towels and only got new ones once the four days we were there and the toilet in the bathroom was constantly leaking water on the bottom

Pet friendly with a great pool. VERY dirty - roaches everywhere unfortunately.

Bar and restraunt were closed. We went out and when we came back we were locked out of our room. We had to wait for maintenence to unlock our door at 11pm.

Not impressed. No cable for 2 of the 3 days we stayed. Wifi only worked in the bathroom (not a great office environment). The wood floors in the room were dirty. Socks were filthy from walking on it. Skimpy on the towels. No bath rug and only 2 bath towels. Bartender was too busy talking to boyfriend to wait on us. The restaurant was very good & great waiters. Won't stay here again.

Kind staff!

I really appreciated the early check in. The staff was friendly and the room was clean. I had a great stay!

It was raining and there were leaks on the fifth floor and the bottom floors. Staff was nice, the room was clean but all the leaks and they had a bunch of bins and trash cans for the leaks. Place needs some work for sure. Also the elevator was dripping from the rain.

Frankly, the "easychair" is NOT inviting and there is only 1 other chair in the place. One more thing... the marquee by the road has 80%+ of the light out...hard to see at night. DO you think I care to return? I think not. Staff was reasonably friendly, but no effort was made to make up for the fact the shower was cold and everything else was messed up. How disappointing. LIkely never again. I paid too much for there to be that much wrong.

Very nice and clean hotel !

The room phone was not

Good location. And nice room.

When the air conditioner in the room ran it was unbelievably loud. It went off in the middle of the night, and made the room hot. The hallway looked like it had pieces of plaster all over the carpet. And there were several areas in the hotel that were outdated and neglected. While it was convenient to my conference, I wouldn't choose to stay there again.

We woke up to a damn full on water leak in our bathroom. It was ongoing for over 2 hours. Got everything in the restroom soaked.

I stayed for one week. The pool and gym was well maintained and the bar lounge was cozy. However I did not eat in the restaurant or have any of the food so I can’t comment on that.

The hallways and the room had a funky smell. The toilet didn’t flush well. There was paint from recent touch up splattered everywhere. However, the location was convenient. The pool was relaxing.

What I didn’t like is that the carpet in hall was nasty super dirty, phone in bedroom didn’t work, ac extremely loud and when my husband went to the front desk to ask for an additional towel they sent him floor to floor looking for a cleaning lady and even then they told him that they didn’t have any so they had to go to the laundry room and never offer to take it to our room.

Ned’s are not queen beds , they are full . Very small not to mention mattresses are hard and squeak. Also bathroom had hair in the tub and sink, it clearly has not been cleaned. Bathroom vent is filthy and very poor lighting.

Nice clean place.

The hotel

It wasn’t worth the price and the front desk employees were rude.

Bathrooms need to be updated

Will stay again.

I might have stopped in on an off weekend so don’t take this review too seriously. But I just wasn’t feeling that hotel. The first day we arrived, around 3 pm, the lobby looked deserted. Dimly lit, the ac was broken and the poor guy behind the desk was trying to manage a party that was happening in the conference room and the guests that were dying in front of him. Again not the guys fault at all. The rooms were dingy, the ac was

We were given only two large towels to use, and when we arrived, there was no air conditioning at the reception

Hotel is kept very clean and it’s

Clean, convenient and quite hotel!

Awesome place to stay.

Nicely furnished & cool during our stay in summer.

Funny smell in room

The staff was awesome and kind. The room (outside of the bed and sheets) was very dated and had a slight smell to it. The toilet also made a whining noise for about 30 seconds after flushing and bathroom fixtures were cracked or old and dirty

Everything was good. Other than the room that they gave me, didn't have a telephone, so I couldn't call to the front desk and the Wi-Fi wasn't working. The signal on my phone wasn't that great in that room. So I had problems with my internet and the t v

Easy to get to, easy to check in, AC was cold, room was clean. Hard to get much better than that.

Accidentally got assigned the wrong room. Minimise such occurrences.

Desk clerk was helpful and nice, however, hotel is poorly maintained from my perspective. Hallway carpet has layers if dirty stains in it. As for the room, it smelled musty as entering it, TV remote missing, tried to call the desk and found phone not working. Thermostat barely hanging on the wall, toilet loose and wobbly. I stayed there a year ago and and it wasn't the greatest then. Will not be going back.

Great place to stay. Staff is great. Parking is well kept

friendly staff. Room was ok. Restaurant was ok, not great.

We always enjoy our stay. The rooms are clean and staff are welcoming.

If you’re ever visiting Austin for the first time I highly recommend staying here because it’s central hub for many great spots in Austin to visit.

Everything you need. Spectacular ly friendly and helpful staff.

Clean room, free on site parking and the amenities were cool. Overall 10/10

Entregaron la habitacion limpia

Yea yea hurry tf up

Nice clean rooms, great parking, close to Austin Downtown, good value for money.

Love the location and love the people that work there , and love the pool . Food is husband so was breakfast just wish had free breakfast

Todo estuvo muy bien la verdad me gustó y lo volvería a repetir sólo que cuando llegue nos dijeron que el 4 de julio tendrían panqueques gratis de 7 a 12 y luego cuando fuimos nos dijeron que no tenían y la verdad me dejó pensando pero lo demás todo muy bien

No included breakfast, weird smell in rooms

Prompt check-in, clean room. No free breakfast.

Always stay here when in Austin for live music. Great location and affordable perfect for one night.

Someone was getting arrested right outside my window but other than that great stay very convenient location!

Not satisfied with my stay since I got to room 220 lock not working. This is a safety issue. I did get another room to stay. Second not happy having a man that's from management knocking my door before check out.

Clean and close to everything

Kudos to the great staff as well

I enjoyed my vacation with my boyfriend and sister. Room was clean and staff was wonderful. Definitely recommend staying here in Austin!

The place had active leaks that made the entire place smell musty- the restaurants were barely open, when they were they told me they couldn’t serve me as it was cash only, when I did get food it was disgusting. The front desk ladies were kind, but not a lot could be done and I do regret booking here.

Friendly staff recognized me from previous stay

Everything was good, great staff

Ideal spot to stay with clean rooms, clean linens, a good shower, helpful staff, and continental breakfast!