WoodSpring Suites Austin South Central I-35

Clean room

air conditioning works good

Lots of space!0

The front desk clerk was very rude , disrespectful, unprofessional, she called the police on me saying that I was disorderly, aggressive, out of line . And I was none of that and All because I questioned the policy of the 100$ deposite . Which I was told I could get my money back if expidia approved the return and nothing has been done for me to get my 80$ back for a room I did not stay in

The safety and security to get in and out. And the gym looked nice, I wish I had stayed long enough to use it. The only thing I didn’t like was I needed a chair to sit in, I didn’t like eating my food on the bed. And this place needs a pool. Other than that I have no complaints.

Nothing. I didn't like the $100 deposit required. After I paid for my stay.and had card on file for security. The other thing was I had booked my stay for July 11th not August 11th called management and could not change my reservation date.

We booked the room within the hour and upon arrival, they said they needed to cancel b/c they were overbooked.

Their management is completely and totally unresponsive, DO NOT book here if there is even a SLIGHT chance you might need to cancel or rebook and need a refund!!!

Clean room fairly up to contemporary standards in terms of clean well modled room and very clean bathroom. They charge a $100 non-smoking deposit. I checked out of room 112 on a Saturday morning August 1, 2026. I checked my credit card on Monday, August 3, 2026. My $100 deposit was not yet refunded. I called the front desk and spoke with Laurie. She did some research and finally determined that I may have to wait up to 10 days and then check my credit card again to see if the refund has been processed. I'm not happy about that system. I'm luck I checked. If the hotel management were corrupt, they could bet that if former guests didn't check within 10 days they probably wouldn't. And then it would be easy to forget to refund the $100 and less likely to have the customer remember to refund the $100. I have stayed there at least twice before. Lauria said that she could confim that one of those deposits was refunded but not the other one. I don't remember which credit card(s) I used then and both I and the hotel management know that if you read between the lines. Also, my Booking.com receipt says I'd be charged $141.61 for my stay. But my creditcard shows a charge of $144.94 to the additional benefit of who-knows.

It’s an okay place for a week or so. The laundry room can use some housekeeping because the washers were dirty. Also the elevator always smells. Overall it’s not bad.

Good

Everything was awful

The smell of crystal meth? The dog piss and shit on the carpets and the neighbors domestically abusing their spouses and wild ass children Everything.

Great

Awesome

Bad

All good the people is super nice

Just the staff Everything else

Lots of homeless people around, dirty floors, dead cockroach, tread mill it’s ripped and doesn’t work. Lots of people drinking outside

Room have a lot humidity and smell and I couldn’t sleep well, the bed really uncomfortable and the worst part was mosquitos flying all over, first time staying here and my last one not what I expected it worst I ever been.

No table , couch or chair in the room ! Nothing to hold the toilet paper in the bathroom ! Smell of dogs in the hall and rooms !

We needed a cheap place for just one night close to a certain area, and we got what we paid for. The beds were both quite uncomfortable. We were not told that there would be a $100 charge added to our room or that it would take about a week before it was refunded. The hotel only had one luggage cart. The chair for the desk was in very poor condition. We didn’t need to use it, but it was surprising to see a chair that damaged in a hotel room. There were children running up and down the hallway, either on our floor or the one above us, until about 10pm. It was pretty loud, but then again, the room had a low price point.

Stayed for three days only had one towel for a family of four the whole three days never received anymore , liked that the hotel was per friend but hallways and lobby reeked of wet dog smell , tv remove didn’t work never received another one back after turning it in and ac was broken in our room

Pleasant

It’s an ok stay place with comfy bed but the AC was not that cold and there were no shades for the window

The customer service Bathtub was clogged, the was a homeless person inside the building somehow??? When I got off the elevator he was asleep right in front of the elevator, when I was walking around the wood floor got stuck to my foot and the whole floor LITERALLY lifted off… I’m a guy and it takes a lot to gross me out and I never write reviews but man… this pissed me off

The customer service Bathtub was clogged, the was a homeless person inside the building somehow??? When I got off the elevator he was asleep right in front of the elevator, when I was walking around the wood floor got stuck to my foot and the whole floor LITERALLY lifted off… I’m a guy and it takes a lot to gross me out and I never write reviews but man… this pissed me off

.

The smell of hallways, not having the room i requested, didnt have any towels in room only 2 thin pillows

Lengthy check in time (15min) Never got towels

Location was good Lengthy check in time (15min) Never got towels

The only negative thing I'll mention was there was slight difficulty finding the property. It's located on a one way road, and there wasn't any obvious signage; and if you're not paying attention you can easily miss the entrance. Which at that point, you'd have to do another loop just to get back on that one way road again. Beyond that, the stay was actually really good and was a very comfortable and roomy stay. Staff was friendly, and the room was actually really clean. Location-wise, even though it was near an interstate, there wasn't too much noise and it was a quiet stay. Didn't get to use the kitchen or other amenities (so can't speak on that) but it looked nice and in proper conditions. No breakfast offered here, but free parking and Wi-Fi helps to make up for that, definitely recommend.

Poor

Helpful at the front desk. Accommodated all my needs

Dirty and not clean. Floor was sticky ac had mold smell. Would not stay and do not recommend

the property was smelly and resident's kids were running and playing all over the parking lot. I should have moved to another hotel because I was not feeling safe with unsavory homeless looking characters coming in and out of the building and no real security provided.

This hotel is not night shift worker friendly. No curtains to block out the light. Loud residents/guests. The staff never answered the phone. Many guests smoked right by the entry when the sign says 25 feet away.

The room was clean The ac smelled like mildew

The staff was helpful especially Lori at the front desk!.thanks

Bed

Love it

The kitchenette has a refrigerator stove top microwave and sink. No pots No pans No dishes, No silverware No cups and NO COFFEEMAKER! The smell in the hallway is horrible the smell in the elevator is worse. 2 bath towels No hand towels.

Priscilla was amazing along with the assistant manager. They helped me out in tough situations and I treated them with respect and they respected me. I know they get yelled at a lot but I wanted to share that they did their job well.

Para empezar no tenían llaves para poder acceder a la habitación,la recepcionista muy mal servicio,no tenían plancha,no manager para resolver problemas

I came here from Dallas to celebrate my husband‘s birthday and we stayed at this place. That’s the worst experience ever , starting with a lot of homeless people around, the room , hallway and elevator smelled really bad, and not to mention that a really loud noise coming out of nowhere ( ceiling ) didn’t let us sleep well and a woman outside was screaming asking for help????? Do not come over here people. .

Priscilla was awesome! She was very respectful, helpful, and kind. The manager was also very helpful as well. Having a kitchen and refrigerator was very useful.

No receipt was given to me when I had to check out early. We got there and there was a sign smoking 25ft from the door and someone was smoking next to the door and well as in there room on the third floor. Was kept up from running foot steps from the floor above me. Shower had a used soap and toothpick on top.

Every time I tried to open my room door, it would take 3–4 attempts just to get inside. On top of that, there was constant knocking noises 24/7. At first I thought it was construction outside, but the noise was actually coming from somewhere around the bathroom area and continued all through the night — even at 1–2 AM. It was extremely annoying and made it hard to rest. The only male staff member working there was also very rude and inconsiderate. I was recovering from surgery and had a catheter in, barely able to move around. The first night there wasn’t even any toilet tissue provided. Later when I needed clean towels, he made me go all the way upstairs to bring down the used towels. After I struggled to do that, he refused to take them because he thought there was blood on them, when it was actually pink surgical soak from my recovery. I even explained that one towel may have had blood on it, but he still made me go get it just to refuse it anyway. I ended up throwing it away myself. Overall, the stay was stressful, uncomfortable, and completely lacking compassion or professionalism.

It was a good room at a very good price. Room exceeded expectations. Staff was very friendly.

Not recommended,place was terrible no staff was available, no where to be found ,place smell bad , dirty people drinking in property tv , phone not working parking lot was dark homeless people walking all over the property. To top it off the hotel power went off completely while other areas had power . Ended up checking out and struggled to find another hotel.

Smelled like complete trash the entire time that we were there.

It served it's purpose for a weekend stay. Be sure to pack pots and pans and other utensils if you plan to utilize the burners

Affordable, quiet, clean rooms with great amenities near by if needed

Location kinda sketchy but nothing happened, I think the ac’s are old because I was coughing a lot

We stayed a week, no issues with the room. Due to guest being primarily used by workers and the rain, it was hard to keep it clean. No issues with parking. It is by IH35 construction, be aware they start working at 5:00am and it's impossible not to hear the noise. We were awake by 5am so construction noise was not an issue. Hotel does have a certain smell but again, we went when it was raining and it's hard to keep carpet clean. Price was affordable and that what was we were looking for. Other guest seem to be passing by, for some people, they might look homeless but they didn't cause any disturbances while we were there.

They not only didn't have breakfast, they served no coffee. Plus no coffee pots in the room.

Smell bad , Very old furniture

Staff was very nice, not the cleanest

ok stay we were disappointed that r still had wait till after 3 to go in room rooms were not ready by housekeeping according to front desk. we wanted to change clothes before our outing but unfraternally y did not happen. we went back later in the evening to check in.

Such a disappointment. The room had an unpleasant odor with water present on the floor. I notified the desk clerk and invited her to investigate the matter. She declined to come to the room, but she indicated that she was aware of the source of the wet floor, therefore, I can't understand why she allowed the room to be available. She reassigned me to another room only to find that it had no soap. Upon my return to her desk to request soap she appeared annoyed and asked me if the room clean? She provided the soap. I requested a blanket which she stated that the blankets were currently being cleaned. I had to make several trips to the desk before I was finally provided a blanket. Never again for me...

Terrible...3 people in our room - only 2 towels. Called front desk at 4 pm for more towels and a blanket - desk said "they are in laundry and not available. Check back later." Asked 6:30 at front desk at 6:30 - "laundry is not done please check back later." Went to eat and see friends. Came back at 9 and nobody is at front desk. Walked through halls to staff laundry room and knocked - "lady in there says she is "doing the laundry and there are none available." Elevator and halls reeked of weed. TV remote didn't work. Very sketchy "clientele" hanging out around front door.

Clean, polite staff. Not fancy. On a budget hotel. For just 1 night for us was ok.

The staff was rude during check-in and also they refused to refund my deposit. Hotel says I never stayed there. Took my money and their gym stuff was in bad shape. The room had a bad smell. Also, this is a stay motel for long term. I do not recommend if staying here just for one night.

Bed bugs and drunk people all over- unsafe area

Room deposit fees that were not disclosed through Expedia or their hotel website.

Magically there is a fee when checking in and there is no mention of it anywhere on Expedia.

The staff were very inattentive. They did not go over and above. There are no restaurants within walking distance. They had an automatic air freshener in the hallway that tried to mask the smells of people cooking in their rooms that made the combined scent worse.

DO NOT STAY HERE!! i checked in on a tuesday and there was a piece of pasta in the hall by the elevator and when i left on Saturday morning it was still there the elevator floor is nasty and the whole place smelled. In the room next to us there was a woman screaming for help the she was getting beaten. At least 2 of the nights the police were there arresting someone.

The room cleaning personal put my belongings in a black plastic bag treating as a trash without my permission even though I had told them that I will check out at noon, and they have told me that is ok! The whole building including the room was smelling bad! No room service!

The hotel had a horrible smell and we never had housekeeping once over a week long stay!

I would rate my experience a “0” if I could! I booked my stay OVER two months ago. About halfway through my journey, (i drove 5 1/2 hours) I saw I had been charged for my room. When I arrived in the evening, and the receptionist “couldn’t find my reservation”. I showed her my confirmation email, and she still couldn’t pull me up. After about 5 minutes, she told me my room was cancelled- because they CALLED to confirm I was still coming because the hotel was completely sold out. (I NEVER received a phone call or a voicemail.) but I reserved my room two months in advance? And yet my card was charged? I moved to the side and I waited for a manager - who I was told was "showering on the property". (Is this why I didn't have a room?) A woman checked in while i waited who DID confirm; she had already prepaid as well and she was being charged extra and had requested a room for her physically handicapped daughter (she was on the side in a wheelchair) and was told they had no rooms available for her, so the poor lady had to take what she could. The property smelled stale/bleachy and looked extremely outdated/dirty. Extremely unprofessional, I would NEVER waste my time here again and would highly NOT recommend. Thankfully, Expedia booked me a better room, in a better location and at the same rate.

I showed up on the morning of 7 March 2026 and was in desperate need for a place to let my kids sleep for a few hours. I can’t recall the front desk woman’s name but I’d really like to shout her out. She was absolutely amazing and helped me get my daughter and son in a comfortable bed when I needed it. Thank you so much!!

The only good thing about this place is the receptionist at the front desk. She was nice and cannot control the quality of the hotel. It stunk, the door had damage from being broken into, dead bugs on the bed… I don’t think the bedding was changed, there was dirt and hair. The appliances have dirt and rust everywhere. She tried getting us a different room but it only appeared better when you walked in. Still was not a place to sleep/stay. We left immediately, I was ready to sleep in my vehicle.

Amazing staff and amazing room the building is so clean and when you walk the halls it smells amazing. The beds are super comfortable and everything is amazing I highly recommend the stay.

Smell. Hard beds. One pillow per person. Nothing more. Awful sleep.

There wasn’t enough towels when they restocked our room and we checked in and the AC in the room needed to be fixed and it was creaking all night.

Muchas cosas biejas y reparadas

It was

GM is horrible at customer service

The GM is on the property daily and is no help whatsoever. Her staff is a reflection of her and she does a horrible job at customer service . When you are at the front desk and your customer is standing right in front of you and you continue on your phone with no acknowledgment, that is poor customer service behavior. I also lost a personal item that I am certain was in my room . This is not a good place to stay .

There was a better and cleaner hotel next door we were able to switch to

Elevator doesn’t work, it smells really bad, they only give you one pillow, I don’t recommend that at all

Room and hotel was nice

The elevator was down the Internet was out. They never came to clean my room and I stayed there for three days. Very disorganized place.

No service available

Elevator is down, wifi is not working. Very inconvenient

We get there and are told there’s no WiFi and the elevators aren’t working. We had to walk up 4 flights of stairs

There was no room service, elevator never worked, gym was not functional. There is noo e at front desk over night so if you leave and forget your keys because you wont be able to get in. I left my reservation early due to lack of housekeeping & other crap but never able to talk to manager and they refused to cancel my reservation early

My stay was pretty terrible. I came out to Austin for a mental health break for a couple days as well as work on some scopes for my job. The day I checked in, I was told the WiFi was down but a technician was working on fixing it on site. They then tell me the elevator doesn't work and they put me on the third floor in a room with no heat. It was less than 40 degrees outside and the room was dead cold. I went to the front desk and asked for another room. I was placed in another room also with no heat, only the AC worked. I stayed anyway, next day hoping the WiFi would be working so I could get some work done , it was never fixed while I stay there for 2 nights. That weekend felt like a waste of time and money. I also attempted to reach out to corporate thru the Woodspring website but it does not work. Wish I could get my money and time back.

The hallways are filthy. The elevator doesn't work. There's one person on staff at night that disappears for hours at a time. They have some offsite calling service that tries to handle stuff that only a person that's actually there on the property could handle.

The bed was on a thin medal frame that was so uncomfortable. The elevators weren’t working. The cards kept not working so we would have to go up and down the stairs.

Good host and the rooms where very clean

Bad Oder

Good service but didn't say anything about a deposit when i got their they made me pay a deposit

They tried to open our cars and very noisy

Staff is great

I’m on the fourth floor and the elevator isn’t working.

I never got to stay because they were trying to charge me $100 deposit for my service dog.

There was hair left in the bed. Then they wouldn't give us our money back.

I booked the hotel and later that day when I tried checking in, they told me they didn't have a room available for me. The front desk told me there was an "emergency reserve" room, but it maybe hasn't been cleaned. On top of offering me a dirty room, the elevator was also not working, and the room was on the second floor. There were a handful of "night working ladies" hanging out in front of the main entrance and when I was leaving, a man tried soliciting me out front. To make matters even worse, the hotel never issued me a refund although they didn't have a room for me. You should avoid booking this hotel at all costs, you will lose your money... and even if they have a room available, you won't want to stay there, I promise.

They offered no breakfast. Elevator out of order , had to take the stairs up to third floor on an injured foot.

There was drug paraphernalia left in the room. The room was not clean properly. I informed staff about it, and they hesitated with giving me my security deposit back, which I was very upset about it after informing the staff of their mishaps with the room. Very poor stay I would not go to this hotel again.

The property was overbooked, and my reservation was cancelled, which I found out when I got there to check in, and then proceeded to be nearly arrested (detained by police for 2 hours) because I was in and out of the property so quickly, they thought I was doing a drug deal. F*** this place.

The staff were great, but that didn't make up for the stiff mattress, noisy room, smelly hallway, broken elevator, cramped shower, and malfunctioning keycards. If you're on a budget and only staying a couple nights you could choose this, but if you can afford it make another choice.

For a hotel, it was surprising that there was absolutely no place available to use the restroom, especially when I had been made to wait close to an hour Mind you this was around 7:30pm in the evening - not that I got before there before check in time. Really bad experience ! I simply left.

The front desk showed attitude when I asked about the elevator, which was not working

Great

Had a two day stay and staff DID mention internet and elevators were down but promised it would fixed by end of day (even during holiday weekend) and nothing. Had to be let into room manually by staff until 11pm.

Beware! This place is a dive. You will NOT be given a key to your room. After you check in, and they charge your credit card, THEN they will tell you their card key programmer is broken. So no room key for you. It should be illegal to NOT DISCLOSE the lack of room keys BEFORE they take a reservation. This was on a holiday weekend. Very difficult to find other accommodations at 11:30 pm

There was no wifi and the elevator wasn't working and the staff had to open the door for us whenever we left and came back because she couldn't issue us the key card no curtains on the window

Great stay

Entrance into lot is a little confusing. Room was very clean and comfortable. Elevator was not working.

asked for a $100 deposit upon arrival and that was never stated in the policy before i booked the room. I still have not been refunded the deposit

Didn’t receive my security deposits for 3 rooms i paid 300 dollars saying it was going to be returned BE CAREFUL

No one at the desk to check me in. Called the after hours posted on the wall with no response. Ended up getting a room at the LA Quinta next door. And I was still charged full price for the reservation 😖

I’m still waiting on the refund for the deposit. The one perk to this hotel the coffee machine didn’t work. The elevator was broken. It was not the best stay.

Was really the most OK hotel experience I’ve had. My room was clean, the bed was decent, not a whole lot to complain about. I will say the highway noise wasn’t unbearable, but was still very loud. The hallways smell musty and at least while I was there at the elevator wasn’t working half the time. Got the room for a pretty cheap price though so I can’t really expect everything to be perfect. Wasn’t great, but wasn’t horrible either.

The building smells old and dirty. There was one staff member, unfortunately I don’t remember her name, who was kind and helpful. She was there during the morning shift Saturday and Sunday.