WoodSpring Suites Austin Northwest

I ended up having to leave earlier than expected but place was decent. I’ve seen better locations.

No facilities…bare bone property. The website says breakfast included but it wasn’t.

Clean rooms, comfortable bed and air blew cold. Satisfied for a night over

Bad

and the normal circumstances that would have been upset at the situation that occurred. I ended up leaving my room key in my room when I left to go to the store when I returned I ended up having to sleep in my car because I couldn't get a hold of anyone from the front desk but the next morning the staff Tiffany explain what happened and it was understandable as to why it happened. but before I could think about requesting to be or compensated for that night they already had offered it and so I just stayed an extra night which was in my plans anyhow so I have to say that they earned the five stars

Very unprofessional cancelled our booking at 5pm when we had booked a week ahead of time causing us to find alternate rooms for a group of 17.

Bad

Fridge and stove rusted. Light in bathroom did not work. Room smelt so bad.

I arrived at 4;45pm on a Sunday to be informed my reservation (and many other guests') had been cancelled. They said two housekeepers didn't show up to work so they had to cancel people. I didn't receive a call, email or other l correspondences. Staff was rude and made no effort to assist in helping stranded guests find other rooms.

I enjoyed the first couple nights here so I booked another week here!

Exceptional

Expedia didn't bother to notify me through phone nor email that the room was cancelled or the hotel. I drove for hours exhausted ready to relax only to find out there wasn't rooms available. And I didn't get no refund. It did my part. I booked it online. I got a confirmation number. They are so quick to take your money but not return it when they made that error. So I spent twice as much having to find another hotel at the last minute!!

Very good

They let you book online, and when you arrive they tell you there are no rooms available, that they're all rented.

Bad

We had no shower curtain for shower. No trash bags in any trash cans. No toilet paper the whole stay. Called/text the after hours number for toilet paper and was told no. We had a nonsmoking room the reeked of stale cigarette smoke

Very good

I booked a room online...

Passable

Bad

Bad

Bad

Good

They canceled my reservation while I was on my way to the property. I never got to stay! They canceled my reservation while I was on my way to the property. I never got to stay!

Price Ditty, filthy hotel. Especially for the money that they charged

Very good

Bathroom and refrigerator was dirty Unclean

Bathroom and refrigerator was dirty Unclean

The staff was great, but I will be contacting management Monday morning to get a refund. They put me in a room with mold and me and my wife were breathing in mold the entire weekend. I will never be staying at this hotel ever again.

Exceptional

Decent stay. Manager (red hair) was extremely nice and helpful! My room had a “wet towel” smell and my pillows smelt the same. Not a terrible stay but not the best.

They rooms the building the outside property is clean nice. The staff is very friendly and helpful. This is a home away from home. The beds are very comfortable. I love this place.

The room was awful. It smelled like smoke (the whole hotel did!) and it was dusty inside. No shampoo, conditioner, moisturizer, nor hair dryer in the bathroom. The bed was the worst; there was no sheet between the felt blanket (brown / gray fuzzy blanket) which is really disgarsting. Luckily it was hot so we didn't need the blanket and just slept on top of the bed. We had to turn the AC off because the filter was old and smelly. Outside, a group of people were talking loudly until 3am and kicking bottles around. After that, the birds started chirping and then a large truck idled their engine at 5am. Needless to say, we didn't get any sleep! I had booked for two nights, but after the first night, we left and didn't return. Booked a Holiday Inn Express instead and instantly felt smarter! Later on, I found CL ads advertising short term housing at this hotel. Search around and you'll find it. Kinda sketchy...

It is a good place

.

The front desk girl was 🔥 and super helpful

Staff was very unprofessional,Customer service is very poor a lot of hobo’s outside also and gang activities.

Ice cold AC and comfortable bed were the highlights. Staff was friendly. No soap or shampoo so pack accordingly. Low water pressure so no showers but enough to flush toilets and brush teeth. Linens appeared cleaned but stained. We choose to cut our trip early.

I was not able to get any assistance from Hotels.com that night, and the day after regarding my refund. Needless to say, TERRIBLE rating is given to Hotels.com and the WoodSprings Suites Austin Northwest.

Hotel was overbooked. I had a late flight coming in and they had no staff or room. Horrendous experience!

The front staff responded very unprofessionally to people checking in when stressed over a third-party payment. The language that was used it was very most not one that should be working in a front office area no matter the situation there should not have been an argument with a guest.

When I arrived at 2 am after traveling 6hrs She states unfortunatly the room is no longer available and that I would have to call the third party that I booked with to get my refund back. No customer service provided she didnt even try and refer or recommend any other hotel.

NOPE not there, Wifi was out, took 45 minutes to find the right one. finally the third one of these (different adjectives in name and it did NOT match) Okay 11;00 at night. Rolling down tambor doors for night after check in. I got ripped off. $230 for one night as Formula 1 was in town. No burner on cooktop, TV came on would not change channels, and worse NO shower curtain. No one down stairs. AC noisy. Water was between warm and cold. Room was in disrepair. I will never stay at an Extended Stay America again. I would rather sleep in the back seat of my pickup. I don't expect much from an Extended stay, but this was not close. IF I could give them negative stars I would. OR take some stars away. The guy at the second Extended Stay tried to help, give him credit. Wifi was not working, I Phone site - no help. Called wife to get help....finally got the 5 digits off the front picture of hotel...only way I could figure out which one it was. Names are all over the place. Clerk was busy trying to keep a homeless man from going up the elevator - to sleep on a "friends" floor. Does that tell you what you need to know. I will NEVER stay at one again!!!

Hotel took $850 from us for a 4 night booking and did not let us check in because we came after 3am. We had a problem with the car rental and tried to call the front front desk on the way but no one answered. The girl who did not let us check in told us they will give us refund but would not pick up the phone when Orbitz tried to call them. What a shaddy business. We got rob and had the worst experience in traveling ever. Imagine traveling with a family with a senior and a disabled kid and not able to check into your reserved hotel at 3am and having to find another hotel at a foreign city. We found another hotel but had to pay $1200 for 3 nights and had to stay in the car that entire night.

Towel are extra money. The service from the property manager was very bad, I made a reservation by mistake for 12 nights instead of 9 in the same day of check in at 9:30pm, when I was at the front desk asked to fix it and they said it will be fixed by the manager in the morning. she did not want to refund the 3 nights. Had 5 more nights booked in the property in a week from check out and canceled it. Not worth staying here, I recommend staying in a better property.

This location did not have a complimentary breakfast and there were no dishes to use for cooking and eating, but there was a microwave and full size fridge. They provided the towels, toilet paper, and a bar of soap. If you need anything else, you will need to bring it with you. The building is old and needs a serious overhaul. The a/c worked well but when it turned off, the temperature went up pretty quickly so while sleeping I found myself moving the covers on and off during the night. The location is great. It's near convenience stores and restaurants. The quality matched the price so don't expect much and you won't be disappointed.

Very polite n comfortable

Staff was friendly and accommodating better than I expected from past reviews will definitely stay there again

Clean and quiet. Very easy check In and very nice helpful staff.

Inside room very strong smells

The young African American lady with arm tattoos was very rude to every customer I saw her come in contact with. She likes to abuse the small amount of “authority” she has. She called my room at midnight waking me and my wife up to tell us “your ID that you used to check in was a few days expired, I’ll let you stay tonight since I missed it” as if she was about to kick us out over that?? And as she was helping the people in front of me, she kicked them out bc their boss paid for the room and not them even though they explained it’s a business trip. Her boss had to call her and override her egotistical behavior. I will never stay here again due to this employees behavior. Whoever franchises this location really needs to re-evaluate that hiring decision. Also the room had water leak damage and cracks in the shower, normal don’t care about stuff like that since it’s cheap, but might as well mention it here.

Lovely friendly staff

To much noise durin the night

We liked everything about the property except for the very hard beds. We wouldn’t go back because of that. None of us slept well, even my older son that actually liked a firm bed. He was complaining about his back hurting.

Good and affordable place with plenty of parking.

Dont waste your money. No hot water. No Kitchen utensils without a 150 dollar deposit. Only 1 burner on stove worked. Smell of weed in all hallways. Panic devices on stairway doors broken. Refrigerator didnt get cold. NEVER AGAIN

Was told when I checked in that there was a 50/50 chance that I would have hot water. There hadn't been any for a week

Great place for a quick stay. The only thing was the windows and AC systems

Very dirty room. There was a hole in the wall. No soap in the shower. No one at the front desk upon check out (10:00am). Slept in my clothes because I wasn't sure about the cleanliness of the sheets.

Tv didn’t work

When we walked in the first thing we smelled was marijuana. There’s was also a guy that was denied a room due to an expired drivers license and her left mass. My daughter was afraid he was going to come back and cause problems, she was very scared. There were people loitering outside. One man that was behind my daughter and I checking in was older and flirting with my daughter. After we checked in and drove around to park and go in that guy had followed us and was standing next to his car smoking in a parking space across from us. We immediately left feeling unsafe. I asked for a refund due to these conditions and not using the room and I was told that was not possible since I didn’t go to the office before leaving. I am sorry, but as unsafe as I felt, I was not going back in.

I didn’t like the services. No hand towels, No soap, shampoos.

I wouldn't return to this place because the property is managed poorly.

Very loud squeaky bed and blown out mattress. Filthy bathroom floor. Excessive weed smell throughout property after we were forced to sign the no smoking policy? Dirty ice trays in fridge. No lights in parking lot after dark. Rude service at check in.

Wouldn’t let me check in because my wife who was NOT on the reservation didn’t have her ID

For my security deposit was not adequate even though it was a master card debit card that had over $500 available That I have used several times for security deposits, then took the card out of my ridge wallet and a put them on the counter and asked her to pick one, she then told me she was canceling my prepaid reservation, I asked her for proof of refund, she gave me proof of cancellation, not proof of refund. I then had to book another nearby hotel that I’ve used frequently at nearly double the price.

Do not chance booking here. I had a room booked and paid for in advance; I paid for the room 3 weeks before I was due to stay. They sold it! I showed up the day of around check in time to check in and get my key. The the older man and the taller man working the “front desk” told me they were understaffed and the turnover/ cleaning of rooms was behind. They couldn’t tell me what time I’d be able to check in and I told them I would have to leave for an event and wouldn’t return until 11p when I knew they closed the reception at 9p. So I told them it was imperative that I check in; both of the guys told me to call the number on the gate and the in house staff would be able to get me checked in. I returned when I said called the number and the woman on the phone told me it was a busy festival weekend and that they sold my room and that I would be refunded. I am a woman, in a city I don’t live, at 11:30p, during a festival weekend when everyone is now sold out Or astronomically priced. That’s where they left me. I received a refund from Orbitz who I booked with; turns out they marked me as a no show!Just know your booking is not guaranteed here and they will lie to your face. I will not give Extended Stay another chance to set me up like that again.

They had a mess with reservations hotel was clean but the mattresses were very uncomfortable .

Great location and nice rooms

This place great! Super Clean hallways and floors in your room. It smells so fresh. Everyone goes out of their way to make sure you are happy. Rooms are really nice and comfortable. I booked a room for 22 more days for those reasons. Great find in Austin. Prices are great as well. Enjoy!

I never stayed they took my money

The Staff was helpful and accommodating.

It is a low cost clean accommodation. However, the check-in is not at a front desk, but a desk behind a steel shutter that closes at 10 PM. We were, however, able to get the attention of night staff when we checked in at 10:10. The security is better than any other hotel, you can't even get to the elevators without a key card. There was a ruckus on the hall and staff were fast to quell this issue.

Had checked in and went to room and they where still cleaning the room The room was clean but wouldn’t recommend to staying there again

Check in went fine. However once we got to the room it was not clean, there were drugs (not much but still) left in the top drawer of the dresser as well as the previous occupants clothing, no washcloths, and no remote for the TV. There were roaches crawling around in the hallway, thankfully we didn’t see any in the room. When we brought up the situation with the remote the employee was aggravated and not very nice, but we did get a remote for the tv. When we brought up not having washcloths in the room (so we could even clean it ourselves) the employee said they’re running low and couldn’t give us any. These are just the main complaints I have. We will not be staying at this location or any other location. Definitely the worst experience I have ever had.

Upon checking in, other guest complained about unresolved maintenance issues. No air. Front desk attendance not present.

No lo recomiendo JAMÁS.

One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡

I’ve never met a staff, nor seen a building designed to be less welcoming of their customers. If you arrive early, there’s no place to wait or sit until time to check-in, and staff is unapologetic about that. The building and rooms feel cold like cinder block style dorm rooms. When it’s time to check in, be sure to have all your documents in order to be scrutinized; they seem to be looking for a reason to turn away guests.

All around horrible stay and experience with this hotel and the staff. Several issues were brought to the attention of the staff and none of them were addressed (no shower curtain in the room, missing towels, no soap available, the list goes on). After communicating concerns to not just the on-site staff but the corporate customer service, the issues still have not been addressed. Even after speaking to Expedia, they were unable to reach a staff member to speak to about the issues. So disappointing.

Went to bed. Got up to use the restroom. Turned the light on, I didn't know the room was already "occupied" ..killed the "2 occupants" and used my travel lysol to spray all hidden areas. Could not go back to sleep after that. That was in room 101. Left early.

Nest clean simple convenient reasonable price.

To begin, theie was a situation before ww arrived that they were correcting. Worker at front was very professional and respectful so did not mind wait. Once my turn we recrived keys and went to room. Room was not ready for us. No comforters on beds, no pillows and most disturbing were the roaches. They were in the bathroom, litchen area and then on the blanket. Pillows in room, once we found them, were stained. Overall, very unclean. Friendly staff did all we asked to help make better but just couldn't take the roaches. Too much there. We were told we could get a full refund and chose to leave.

I loved everything

Great Hospitality

My room was not clean and a lot of the stuuf was rusted their were roaches

The only good thing about it was it didn’t smell like smoke. Less than par for everything else

This hotel was not in the safest area of Austin and I highly recommend not staying here even if you are trying to save money. I have stayed in hotels with this rating before and it was not nearly as bad as this.

They xcld my room. Hotel was dirty, teash piled up outside. Terrible encounter.

Good

The ladies at this ESA are great! That guy that did our checkin (ridiculous) !!! Not only I DID I NOT GET the room I reserved. to add insult to injury i was killing roaches the whole time! Disgusting !! I left!

No breakfast & scared to go outside at night

I couldn't sleep in those 3 nights due to the invasion of many cockroaches. Very dirty all areas.

The room had too many cockroaches, it doesn’t had breakfast, also I doesn’t had hair dryer.

dirty room blood stains hair smell

When I arrived to check in there was a sign saying they had no more rooms - despite the fact I had confirmation and had paid in advance via Expedia.The clerk was leaving for the evening and confirmed no rooms were available. He and his 3 friends were standing in the entryway laughing as he told us there were no rooms and telling us ‘good luck’,

When I checked in I did not have a reserved room because Expedia is renting rooms that are not available

The room had pests and it wasn’t cleaned very well. This was a first for this type of experience for me l had trouble sleeping and only stayed because other hotels in the area were all booked. It was very disappointing.

Didn’t find the room we originally reserved and gave us a different room with same rate even tho it’s supposed to be cheaper , room dirty and smells bad , no shampoo, TV doesn’t work , windo doesn’t close .. horrible

They canceled my booking without informing me

I know you get what you pay for, but basic maintenance is something that every hotel should offer.

Very scary clientele

The staff were friendly enough but i do not suggest this hotel to anyone. The first room they put me in was the most disgusting off putting space i have ever paid to wak in to. It was so bad i refused a 2nd room and left after getting a refund. I felt very unsafe and uncomfortable with my son.This hotel is for people with addiction and serious life issues.

I could not stay on the property. There was a power failure and they were closed when I arrived. To make things worse, I am asking for a refund and Expedia told me that I have to wait at least 72 hrs to get it. Very disappointing customer service

There were a couple of vehicles in the parking lot with people living out of their cars. There was an exchange of cash for a baggie of some sort. We notified the desk clerk. The rooms were absolutely bare bones! No coffee maker, or cups, no ice bucket, no ice machine, not even ice trays to make ice, no hair dryer. No hangers for clothes. No hair dryer, no ironing board or iron. No one was at the desk to contact to request these items over the weekend. We killed over a dozen roaches in each of our rooms. I would never risk booking here as you may show up without a place to sleep and potentially all other hotels could be booked as they were this weekend. This was the worst hotel experience I’ve ever had.

I arrived at the hotel at 7pm and they stated they were booked and couldn’t get me in, even though I already had a reservation. They had the nerve to tell me that they only had 1 bedroom available but there is another couple on their way that called, so she couldn’t give me that one, even though I had a reservation already. She also claimed that she had to turn away 10 other people because they were overbooked. So if you had 1 room at the time I got there, how is it that you we’re leaving it for someone else? This was very professional and they did not have any decency to contact anyone. I had to drive all the way back to Houston, because all hotels were booked. Lets just say I will never attempt to stay at any of their hotel chains in the future and would advise others as well!

Overbooked me, had no rooms and still charged me for the full stay. Then couldn't get a hold of anyone to help and was a fight when i did to get a refund.

Had to keep scooping up the cockroaches and putting them in the toilet to flush away. Killed around 50 during a 4 day stay, and those are just the ones that came out while I was there. They were hiding under the baseboard at the vinyl floor

ROACHES EVERYWHERE!!!

Roaches were calling everywhere even in the bed as you sleep. Hotel room appear to be clean but the point check in could not get our rooms because the room was not cleaned. Management claims that the rooms were in too bad of shape to clean for the night would take over two hours had to take double room we have three occupants

This hotel staff not friendly, rooms are very small and had roaches, also when you ask for clean towels they want you to pay for them.

STAY AWAY FROM THIS “HOTEL” we got there and the room was dirty , pillow sheets dirty too … the staff takes so much time to do your check in, it’s not a place to stay with kids .. very shady place . We have to leave 10 min after and they told us they were going to summit a refund and a day after they said that they don’t do refunds ….. PLEASE DONT STAY HERE . I even took pictures of the dirty pillows

I didn’t read the reviews beforehand but should have. Roaches were found in our room in multiple places. We called front desk and given the option to move to second floor where the manager stays and assures there’s no bugs on that floor or get a refund and go. We chose refund. Also heard constant noise above us that sounded like walking back and forth for hours

The stay was horrible, roach infested rooms and people up all night.

I never got to stay. Would not let me register because it was past midnight. I travel for a living, although this was a family trip. My credit card was charged without resolution. It was a horrible experience, especially when I had my child with me!

For the price it\s hard to beat but many things lacking. I was on an extended (28 day) business trip and required a wheelchair accessible hotel room. They accommodated me on that part but, upon check-in I was informed if I wanted the linens laundered, mind you this is their linens, I would either need to pay extra or do them myself. Yes, I would have to wash their linens at my expense. The laundry facilities on site only takes quarters and there was no place to get quarters, I wound up going to a bank to get them. $3.00 to wash and $3.00 to dry and the laundry came out wet, can you say rip-off. They never cleaned the room in 28 days, we could not even get toilet paper, had to buy our own. Daytime was fine but at night the roaches came out. Thee doors are always locked so when I ordered stuff, like food, to be delivered I had to, in a wheelchair and after on crutches, go down the hall and open the door to let the delivery person in. Since I was disabled I could not take my trash out but upon leaving I bagged everything up for them, they still charged me a cleaning fee because I didn't take it out myself.

I hate this place u came in my room why I was sleep

Manger was very rude and disrespectful

Very nice staff. I stayed there 15 days and never once did they refresh towels or linens. Also, several roaches were found in my room. Will never stay at one of these again.

What is the point of booking if there is no availability?