WoodSpring Suites Austin North I-35

horrible customer service and lied to me

It was a clean and nice looking property

Definitely needs updated

Would not stay at this location again, overpriced for the quality No breakfast, location was sketchy, room was very bare minimum

The room was filled with smoke and filthy. Informed the staff and was given excuses that everyone had quit. No type of accommodation. Went 2 towns over to another hotel had no choice. Husband has problematic asthma health concern he would have had to go to ER if stayed in the room overnight.

Nothing Terrible location, roaches in room, bathtub paint peeling, no towels provided.

Terrible place & management

Location I can't believe that we were charged $482 with the $100 deposit for two nights, with 3 ppl and we couldn't even get 3 sets of towels automatically. We were told that they do not give extra towels.... WHAT?!?! Then proceeded to tell us that if we wanted clean towels, we could wash the dirty ones. For two days. Totally unacceptable. No one came in and cleaned, changed linens or anything. RIDICULOUS!

The staff were super nice and helpful Not the fault of the hotel but construction was directly in front

Stay was just ok. Waited 10 minutes at the desk before anyone came out. There were three of us waiting. Beds were not comfortable. Bathroom was clean. Main floor was sticky.

The person who checked us in was great. Room was clean. Management knocked on door before checkout to complain about food trash placed in hall overnight and threatened to kick us out. I have cancer and food intolerances and food smells can make me very sick. It was all contained in a single plastic bag. So I’m supposed to make myself vomit from the smells??? We discarded outside the room this morning. Completely rude and intolerant of someone who was ill.

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The room was dirty and floor was sticky

Muy bueno todo buena limpieza

They ignored me and I was not the proper age to come in when their website said differently and I tried contacting about it but I’m afraid I won’t be getting my money back or if I’ll be charged even though I was UNABLE to stay

It was very clean! Area wasn't the best, but I knew that beforehand. They made up for it with cleanliness.

Layout of the room Smell funny. Cabinets broken. Blinds broken. No curtains on windows. Water damage on door in bathroom. And under sink in kitchen area. Damages bathroom door. Trash stashed under bathroom sink.

I didn’t stay after all, the room hadn’t even been cleaned. I told the front desk clerk to cancel my reservation and I was going somewhere else. N/A

The property was very clean! I liked everything about the property friendly staff very welcoming clean rooms

My stay was great didn't have any issues to report staff that I met had a great customer service and I was treated very well would stay again ⁰

Very good for the price

Room was clean needs a comfortable recliner in the room Internet was stagnant no curtains on the windows asked for roll in shower didn’t get it . Hundred dollar deposit wasn’t mentioned in ad

This place was awful. At the front, I could barely hear the guy talking. He took about 10 minutes to come to front. Everything smelled like smoke. They charged a deposit 3 times said it would be returned and haven’t.

I didn't like the fact that I was not told about the $100 deposit for the reservation, wasn't expecting that extra cost. It was actually $200 because I made 2 different reservations and the $200 will not get into my account after at least 8 days. Very frustrating..

Arrived to check in. Staffing unable to get into check in system. Many ppl waiting in lobby. Took over 45min just to get to reception. Upon ready to pay and check in, there was a hidden 100 dollar deposit. Due to that ended up not being able to saty, getting in an argument with partner over how long it took, and no refunds.

There were little pieces of trash in the hall and the elevator and the smell of the places in no good Nothing at all never come back here again and never going to recommend it

Thx

Staff took pride in their work. It was super hot out and the air conditioner worked great! I had 2 different rooms. One had a problem with the tub and maintenance checked on it before we ever put water in it. Guy was super nice and there was a crack in the tub! Good thing we saw it and the folks below us didn’t get a surprise shower lol Stayed over a month in 1 room. No problems and was very convenient and comfortable waiting for our place to be ready.

Los cuartos están bien, sólo que hay un pequeño detalle el aire acondicionado hace mucho ruido creo que necesitan mantenimiento

The 100 dollar “deposits” is insulting and needs to be refunded

Didn’t get my room and still charged me

Me and m6 bf stayed and had mold in our bathroom

The elevator didn't work. I had a climb stairs to the third floor which hurt my knees. now they're charging a $100 for deposit. I've stayed there before, and I never was charged that befor and the guy said that they started doing that three weeks before.I started staying there that night.I will not be back though

Just one night, but it was great! Try to get a room opposite the freeway, if possible, though even the "louder traffic" side wasn't that bad. Heavy construction along the freeway made access something of a challenge.

The stay overall was decent it meant expectations The only thing is is that they don't have curtains over the blinds so I had to use what I brought with me as curtains and within an hour of me leaving when I called back to let them know that I left my material over the blinds that already threw away my stuff. I wish that they had something in place to where at least given the guests 24 hours or even a half a day time to be able to realize they may be left something behind that was valuable to them. also the rain leak through the window seal or the window unit and soaked up my car seat covers and they said that that wouldn't be covered so I didn't make a fuss about it it's just that even with them getting the maintenance guys to fix it to where it doesn't pull up like a bucket of water was dumped on the floor that they would have at least compensated me for my seat covers that I showed them and took pictures of thank you

the worst internet in town , down most the time and extremely slow when working

Clean

you get what you pay for for the price it was a very good deal

I would stay there again compared to the other place. Staff was the best!

It was easy to check in and the linens were clean.

the electricity went out but came back on, but I was without tv and wifi for 2 days and when I asked the front desk staff about it he had a attitude and told me he doesn't know what to tell me I will have to wait until the morning shift comes in and see if they can fix it. I wasn't offered a partial refund or discount on my next stay, wasn't even given an apology

Roaches everywhere. A/c units broken, people fighting and breaking into vehicles. Staff unprofessional and rude.

Cheap motel. Non smoking room that we asked for smelled of weed and smoke. Poor customer service. When told the front desk he said ok. Do not stay here!! Dirty hotel!

The room was dirty there was no toilet paper had to go ask.. They didn’t give me the internet password I called and the lady just told me you need a code had to go downstairs to front desk to get it… She didn’t answer my call

there only 2 best staff do there job and help people out they are nice people Jennifer and Tanya are 2 best hard worker they do there job yes I will come back to this hotel only if Jennifer and Tanya are working here

All needs met

Pictures are deceiving… the hotel smells kind of funky. Felt sketchy the hotel. The TV remote didn’t work it’s weird the remote doesn’t use battery it’s like charging cord so our TV didn’t work. The front lady was super nice & helpful she gave us another remote but it didn’t work. The rooms get cold hell of fast but the blankets were not it.. their so thin we were still freezing made me wish i brought my own blanket. The room smellled like someone was smoking.. it was kind of cool it has a stove in the room fridge.. but honestly it gave ghetto vibes. I will not be returning here. I only liked the staff I give them 5 stars. Everything else mhmmm not so much..

Everything was great.

Friendly staff and clean rooms

The door was off the hinges and I constantly had to compaknt aboutit. It disnt get fixed. Or i wasnt given another room.

Nice stay

Rooms very clean. Some maintenance needs to be done but love that there isn’t carpet. The staff was kind and I appreciated the morning recommendation on breakfast but needs to recognize that when people come in that doesn’t mean carry on conversations. We are guests coming into your home for the first time and we aren’t really being engaged with entirely. I understand there was a shift change and some explanations needed to occur but just acknowledge the people in front of you. Etiquette has been lost in the hospitality industry. Plus someone was always hanging out at the front and the laundry door was wide open. Guests don’t need to see the behind the scenes. Parking was fine and room was comfortably cold. All and all it was a fine time for a one night stay considering pricing and booked everywhere else.

Clean room

It was dirty. My barefeet got full of dirt from walking barefeet on floor. I wiped urine from floor of bathroom from previous occupant. Smelled of mildew and vape, invlufing hallways. Dogs barking all night. Walls are thin and heard TV's and other guests coming and going all night. Hotel is located along a highway and car noises were very loud. Will never stay here again.

Jennifer and Marquise are the best

Booked a room that was available per the app for wheel chair accessibility. Get there and its not avail. They actually had no rooms avail. Took my money.

I booked two rooms. They decided to overbook and give those rooms to others.

Smelled of marijuana very lazy employees..mildew umder sink of my room mold smell in my room as well

Parking was fine light around the whole hotel

Stayed for the night it was comfortable and safe will be staying again when coming into town

clean quiet

It was okay but I had no problems with the place

Overall the room was not very clean & the bed was horrible. There was only two floppy pillows on the bed and the sheets/comforter were thin. They wouldn't let me check in because I'm not 21 even though I called to check to confirm that the check in age was 18 and it says on their website & on the confirmation email for the hotel that the check in age is 18. I asked for extra towels and was told the would send some to my room. (Never happened) After going down there again for the towels I had to wait 10 minutes for towels. Finally left without the towels and came back later. Front desk lady made me go bring my towels down in order to get new ones.

I called to say I was going to arrive at 9pm. I reserved a 2 bed room. Also I had reserved the “pay at the property” option. When I arrived, the hotel was overbooked. They did not have a 2 bed available. And I had already been charged for the room, before I even showed up. I paid a 2 bed rate and that’s not what I got. The poor front desk clerk was asking her manager Paula for help, and Paula was not helpful. She was asked to clock out and go clean my room. Because the cleaning service had not done so that morning. Props to the front desks girls at that property. They deserve a raise.

Clean

Office opens at odd hours. Can not het anyone at front desk to answer the phone.

No me dieron mis habitaciones..se tomaron el cobro y costo para que reenvolsaran el dinero

Love it.

Room was not clean

So great

It is good

Horrible customer service. Dirty unsafe area. Also charged my card for services not received. BEWARE

Overall ok just in not a very good part of town

Went to front desk for to ask for a new room and they said no and went back to talking on their cell phone.

Hotel sheets and towels were dirty.the shelfs and under and on the bed frame was filthy and the room smelled like smoke

Quite place, easy to find and theres quick bites all around. The staff was very nice and helpful and the room were so clean it was amazing to stay there.

I was never able to check in and had to get a new hotel.

I left my laptop there and they were cool enough to hold it for me I'm about to go get in a little bit thank you

No towels at all in the hotel at all. Had to walk a round and wait an hour for someone to let me in to check in due to renovation

Ok

I didn't get blankets or pillows there was no shower curtain or soap and the smoke alarm went off in the middle of the night and so I disconnected it and wound up getting kicked out of the room man by three cops I did double back on my stroke however

The only thing good about this property is the customer service. The front desk was very polite and Fast getting me my room. Now the bad. The towels had stains on them. They allow Dogs in the rooms and they bark nonstop and they do not care. The property is very loud is located next to the highway. You’re gonna hear loud vehicles and ambulances and police activity all night long. You are also going to hear doors opening and closing all night because everybody that stays there is an addict. I would not stay here if I was female or had children. The area is not nice at all. I paid for two nights and left after night one. Will not be back.

The worst part was it was people sleeping outside the front of the hotel by the door all hours of the day and I would see people waiting or taken other people key cards when they check out off the front desk so they could get in so I believe people was at the hotel who didn’t stay there.

Crap

Even tho there is a sign with the non smoking policy the main hall smells like cigarrete/pot. Overall and for the price l was pleased with my staying

I had an odd numbered room which faces the highway so there was quite a lot of road noise all night long. Room was clean and everything was in good working order.

Definitely the worst hotel I have ever been in. The room was absolutely disgusting, reeked of cigarette smoke, and looked like it hadn’t been cleaned in forever. The light fixtures in the room were ripped out of the ceiling, there was mold on the ceiling, we didn’t even have towels in the room and the front desk said they didn’t have any, and was overall an awful experience. Wouldn’t recommend this property to my worst enemy.

Non

Terrible. If you book through Expedia they upcharge you when you get there. We were sleeping and found a small roach crawling over us. Green stains on the bedsheets. Please go anywhere else. Price is not worth it as they upcharge you anyway.

VERY NOISY ROOMS

There are a lot of drunk people

Great price. Nice location. Great customer service. Close to my job and has truck parking. Rooms a little out dated but very comfortable bed. I will definitely be staying again and again.

The blankets were dirty. The room smelled like cigarettes. I woke up the next morning itchy and eith bites all over me. The tub was black dirty. DO NOT RECOMMEND!

Room was filthy and microwave didn't work,refrigerator made loud noises the whole time and toilet and shower also had problems..

Front desk was courteous. Rooms looked ok, but on closer look it was not very clean. Floor was very sticky. Some hairs in the bathtub. Looking out back window saw a homeless camp. Worried about parking in parking lot because of people walking around. Lots of people living in the hotel.

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The most unpleasant place to stay, the door lock didn't work, there was hair and bugs in the bed and mold in the AC, terrible customer service, DO NOT GO TO THIS PLACE

It is a very (very) basic place. I had to pay a lot for it because it was the weekend where they had F1. The place is not worth more than $80/night.

Location awful. No workings lights, carpet stain our feet. Roach in our bed. rude in front desk.

I told the lady at the front desk that the pictures and descriptions online were NOT what the hotel rooms looked like, she said she knew they weren’t correct but were close! They were nothing close to as picture on hotels.com

N/A

Bathroom is dirty, cooktop was not working

Asked for Non smoking, given a room smelling thick. The flushing not working right. Next day they changed the room. Offerred 3 room and only one was smell free. The hood exhaust fan didnot work, replacement too 2 days.

The property was dirty. The room was dirty with mold and mildew above the shower due to the shower head leaking spraying water on the ceiling. The refrigerator was dirty with spilt food over it. Lastly the room was beyond hot due to the blinds being open with the ac off on a 107 degree day.

Staff is rude room smells like smoke I feel like I stink the next day because of it. Not recommended

doesn't look like a hotel room, bathroom sink counter is very small

Found a roach in my room. There was mold in the bathroom the fridge had rust on the outside.

Bad service mantince was taking customers in training because staff out so online they didnt hsve the room available, no shower head just pouring out tub stained up

Snide desk clerk was being rude to everyone, apparently someone overbooked and he told me that I didn't have a reservation.

Hotel canceled two reservations at this property. They must be having major personnel issues.

The pillows i had in my unit were terrible.. yellow from stains... never doing bussiness with woodsprings

I enjoyed my stay, the staf was great!

This was one of the worst stay of my entire life. As Soon as you enter the building, it smells smoke and I asked manager if the room is smoke free, he said yes, but I did smell obvious smoke inside in the room as well. There’s no shampoo, and they don’t provide it in the middle of the night and fight between a couple began, and it took almost an hour. The manager didn’t even call the police. We have kids sleeping and they will wake up in the middle of the night and will all be in further discomfort. AC was making a disturbing noise such as dripping, and it continued all night, even if I removed the power cable. I don’t feel welcomed no comfort and no conditions.

Key card wouldn’t work. Finally got into the room and there was not power. Once power was on, no remote to control the tv.

It is not as advertised. I have never stayed at a one star hotel but if there was ever one that deserved that rating it would be this one. Dirty, sheets didn't appear to have been changed, shower did not work, tv spotty, very loud freeway traffic. Stay here if you are on an extreme budget and desperate.

Vehicle was vandalized

Worst stay ever, glad i was only there for one night

Tried to charge me double, outside doors didn’t work, locks were missing, no towels in the room, beds dirty No comforters, overall terrible experience

Dogs

Somehow the app (hotels.com) booked me for a smoking room with 2 queen beds, however I was able to get a non-smoking room with a queen bed. The bathroom was however for handicap (not to major of an issue) but I was unaware that the majority of the hotel was rented out to homeless people who were super loud. Screaming and hollering, cursing, and ranting throughout the day. Early Sunday morning I was waken up by this. At around 10:30 am as I was getting ready to check out, someone from the hotel staff came and beat on the door screaming for me to open the door (i did not at first as she did not identify herself) the manager was with her and he acknowledged who he was and so I opened the door. They just wanted to ask us when we were checking out and could do a room check…I told them we were about to check out but would have cooperated way easier if they had identified who they were first. The entire floor was full of people living in their rooms with the door open, like it was a college dormitory. Definitely was a surprise. I felt dirty the next day thinking I contacted bed bugs because of the itching I had the next day. Couldn’t believe that someone on staff actually tried to walk in…