Woodspring Suites Austin Central

They did not have an iron in the room, I was able to hear the neighbors, they had music blasting at 2 & 3 am.

Inexpensive and good location. Unfriendly staff, run down.

The staff was kind and helpful. I became sick and had to leave a week early . I Prepaid , I notified them immediately. I left on the 31st and had prepaid until check out On Nov 5th. If you use Booking. Com , they don’t care your money will be not refunded. So don’t use them. Woodspring will resell your room and be paid double for the room. Other than that it was decent.

It was close to the venue When we got there at 9 at night our room wasn’t ready. Waited about 30 min for the guy at the front desk to clean the room for us.(apparently they didn’t have anyone working) When he was finished he realized there were 3 of us and cleaned a single bed room. So we had to wait another hour for him to find and clean a room with two beds. We left to go eat and when we came back they gave us the keys to our new room. When we walked into our room there was stuff all over the room…. Trash, clothes, food, suitcases everywhere. Someone was clearing occupying that room. (Thankfully the people weren’t in the room at the time we opened the door) they ended up giving us two rooms with single beds instead of one room with two beds. The rooms smelled like mold, the bathrooms were bare even wiped down, they gave us one towel, and one pillow.

We showed up for a festival weekend on Friday afternoon, the front desk was unattended for what we figured about 3 hours. No one could check in, multiple parties stood there waiting. We ended up having to book a new last minute hotel due to the inconvenience. We got word that 3 people had quit that day and there was no one there to help the guests. We are still unsure of the employees ever arrived. Very unprofessional and inconvenient.

Absolutely disgusting. No one arrived for check in until after 5pm. Terrible rooms with awful windows and squeaky beds so sleep what so ever. Ended up having to leave in the middle of our stay with no one to help at the front desk.

Absolutely unacceptable experience. I have never been this disappointed with a hotel. I arrived expecting a normal check-in experience, but there was literally nobody at the front desk. I waited in the lobby for HOURS, starting at 1 PM, and not a single staff member showed up to help us. And it wasn’t just me. There were approximately 15 OTHER GUESTS standing around waiting to check in, with absolutely no communication, no updates, and no one taking responsibility. How does a hotel operate like this? How do you accept reservations and take people’s money but fail to have anyone available to check guests in? We traveled to Austin for Freaky Deaky, and instead of enjoying our trip, we wasted hours sitting in a lobby wondering if anyone was even going to show up. The complete lack of professionalism, communication, and basic customer service is honestly ridiculous. Guests shouldn’t have to chase down hotel staff just to receive a service they’ve already paid for. I am extremely disappointed and will absolutely not be staying here again. I requested a full refund and penalty-free cancellation because this experience was entirely unacceptable. Save yourself the headache and book somewhere else.

Only issue was the refrigerator was not working properly. Other than that our weekend was great. Thanks to the staff.

How clean it is. The staff is very helpful.

Not sure about the other floors, but the third floor where we were staying smelled like cat pee. It was worse in our bathroom. The room seemed clean enough, but when I got out of the shower I could feel sticky floor under my feet. I had to get towels because there were none in the room. There were three tiny pillows on the bed for two guests, and when we asked for more they said they didn't have any. There was only a blind in the window, no curtain, so there was no sleeping in because of the light coming into the room. The bed was okay but definitely not the most comfortable. First thing in the morning there was door slamming and there were people arguing so loud it sounded like they were right outside my door. This was a last minute booking, so I took a chance, but I will definitely not come back.

Bed was very uncomfortable and had a smell to it. The two pillows we had were flat. Only one wash cloth was provided for the two of us and no hand towels were provided at all. There was also no paper towels or facial tissue. Did not feel like a safe environment. We could hear pretty well every vehicle that drove on the freeway and the light came through the blinds from the parking lot at night making it very difficult to sleep. Worst nights sleep I have had in a while.

Friendly staff, free parking. Good bang for our buck.

nothing bad to say about the staff, but the place is infested with cockroaches. stay here at your own discretion.

It looked clean. Everything smells like weed smoke.

It looked clean. Everything smells like weed smoke.

The room smelled because of no air in the room circulating. Bed was terrible, mattress was wrapped/ lined with plastic making sleeping hard and every move created loud noise to the point of waking up your partner. Parking was good and well lit. Towels were only 2 bath towels but no hand towels or washcloths. Only 2 small flat pillows to sleep with. We will not stay there again.

The beds were completely unacceptable for a motel charging $142 a night. No coffee service except for an automated machine. The location was near a major highway

The beds were completely unacceptable for a motel charging $142 a night. No coffee service except for an automated machine. The location was near a major highway

Good for 1 night stsy

I

Was really nice and clean

It was convenient and inexpensive. It was a bit loud right off hwy 290, but traffic was quiet after about midnight. The other residents however were very very noisy until about 2 am Hrrr The front desk clerk, a need with great knowledge, was very very helpful and even brought 3 Uber eats orders to our room, as they don't let people into the room area. Will definitely stay here again.

Lady at front desk terrible at check in and checkout No hi or bye. Talking to boyfriend on cell speaker phone. Made no attempt to be friendly. I felt unwelcome . Room was dirty and smelly. I hated my stay there . It was very bad. Bee was as cheap and uncomfortable . No water pressure . Pillows were flat.

0000000000000000000000000000000000000000000

The Manager and his team provide a level of customer satisfaction. Shampoo carpet every 3 weeks due to high traffic areas.

The Manager and his team provide a level of customer satisfaction. Shampoo carpet every 3 weeks due to high traffic areas.

Although I had a reservation, when I tried checking in, I was told that I'd have to wait for a room to be cleaned. So, I waited for over an hour for a room to be ready. Then, there was confusion between which room had been cleaned. The two men at the reception desk appeared to be on different pages, as they continued to ask each other 'what?'. Once I got into my room, it was clean, but basic. I had a queen bed (mattress only and on top of a basic metal frame), several open shelves for storage and a well laid-out kitchen (full-size refrigerator/freezer, sink, microwave, and 2-burner cooktop. However, if I had wanted to prepare any food, I'd have to supply the pots/pans, dishes, and utensils. The tv didn't work. I tried fiddling with it for awhile, but it kept saying not connected. The A/C worked well, the bathroom was good, and the shower water pressure was great! Parking was very good, although tight, and there were multiple large pick-up trucks in the lot. Also, the parking lot was very well lit up at night. I only saw # 2 people walk through the parking lot that appeared to be homeless. It was very easy to leave and return as it's on the Hwy 290 E service road. Although my stay was short (2 nights), it wasn't bad. And it was definitely easy on my wallet!

We arrived at 4:30 pm (check in available at 3:00 pm, allegedly). We waited over an hour for a clean room. The bed had a plastic mattress cover that made crinkling sounds when you moved, and allowed for maximum sweat while feeling cool. The fitted sheet didn’t fit, I got up twice to try pulling it back into place. There was no hair dryer (very bad hair day today, lol). Their location was perfect.

Because we were arriving very late, I called after booking and requested a noon checkout instead of 11:00. The gentleman approved it and said he noted it in the system. When we checked in early that morning, I confirmed it AGAIN and was told, “It’s just an hour—don’t even worry about it.” At 11:35, there was an extremely loud, aggressive knock. As I approached, someone used a key to open the door, slamming it against our engaged deadbolt. It was a front-desk attendant who was rude and confrontational from the outset, telling me checkout was at 11:00 and I needed to be gone. I deliberately responded calmly, assuming the misunderstanding would be resolved once I explained our noon checkout had been approved twice. Instead of listening or attempting to verify my explanation, she remained aggressive and insisted nothing was in the system. I completely understand contacting a guest who appears to have overstayed. That is not the issue. I had taken every reasonable step to arrange and confirm our late checkout. The hotel’s communication failure did not justify her behavior. She later passed me in the hallway as we were leaving without acknowledging the misunderstanding or apologizing. Mistakes happen. Rudeness is a choice. This is the HOSPITALITY industry, and guests should be treated with courtesy and respect.I suggest avoiding this place. Lots of other choices.

Unfortunately there was not much to like about my stay.. The staff wasn't very friendly, the room and bathroom was not cleaned properly. There were no towels, the bed was like a roll away bed and there was no ice machine in the entire hotel.

Unfortunately there was not much to like about my stay.. The staff wasn't very friendly, the room and bathroom was not cleaned properly. There were no towels, the bed was like a roll away bed and there was no ice machine in the entire hotel.

Was cleaner than other idiots they may have recently changed housekeeping staff. Quiet and comfortable. Front desk staff is as per usual the downside if you can get past the ghetto apathetic non smiling no thank you or your welcome front desk staff your stay will be ok.

bed moved

bed moved

The room was humid, towels weren’t as clean as I’d like, thin walls, no curtains so there was a lot of light in the room

The room was humid, towels weren’t as clean as I’d like, thin walls, no curtains so there was a lot of light in the room

Only one bath towel and one washcloth in the room. No hand towel and no bath mat. No bath mat makes safety issue with wet floor. Ceiling lights did not work. Timer on bathroom lights was not long enough to take a shower.

I stayed at the front desk for an hour and a half and absolutely no employee was to be found in the entire hotel when one did show up in the hallway after the first 30 minutes I was there she told me that it was closed I would have to wait for the next lady she was off the clock that was 20 minutes to midnight and she proceeded to going to a room and then 2 minutes later to leave for property with me standing there with no room after already purchased through Expedia. completely the worst parents I've ever experienced and not finally get shipped into a hotel until 2:30 a.m. which I had to purchase myself out of another hotel. so if you're looking for safety in a hotel do not check into this one they have no staff for hours and hours and hours during the middle of the night when somebody has to be looking out for safety of the others while you're asleep they do not

A

La Cama no estaba bien , había un chicle pegado en el A/C

The rooms were clean, especially the restroom area, we were a party of four but had only 2 towels available on the room. Had to go down and ask for extra towels,

Comfort floor and environment for calm sleep

Comfort floor and environment for calm sleep

Clean rooms with hot water! Good economy stay

Staff not very friendly .

The only reason I have it 4 stars was because the room has a bid of smell o like cigarette.

This was a cheap hotel, the cleaning was not good, floors still had food from previous guests, and slippery. I did not like it and will not suggest.

We knew the bed was going to be a disappointment the moment we walked in to the room. I only slept 2 hrs due to the bed being so uncomfortable and the pillow were so flat. We didn't stay the 2 nights reserved. We checked out early in the morning.

I was not fond of this place. Location is terrible. Staff was not friendly at all. Rooms dont come equipped with irons nor iron tables, and when i stayed there, my room was missing shower curtains.

Hands down best hotel in austin!!!

Hallways smelled horrible and front desk was very inconsiderate to my needs.

Room had a foul odor to it that I had to clean it and buy air freshener for it myself. Housekeeping does not come to your room at all to change or clean anything. However management and the front desk were super helpful with everything

TVs were down so for the entire night I couldn’t watch anything. The bathroom doo wouldn’t shut at all so the room was humid even more than it already was

5/5

Very nice stay. Staff were friendly.

Would absolutely NOT recommend this place to my worst enemy. Do not book.

Room was good. The ac didn’t blow that well

Homeless shelter, unsafe, noisy, extremely loud, you will not sleep.

Clean room and facilities. Great cool air conditioning not only in the room but in the building throughout. Although I didnt use the microwave, fridge or electrical stove but I appreciate the added amenities. Great value, will definitely return when in the Austin area again.

I didn’t like nothing

I checked into my room and it had a really strong chemical smell and I thought that wouldve gone away so I said fine, but then the floors had a thick film of sticky (im assuming cleaning chemicals) it was not enjoyable at all I ended up leaving early due to the smell being so strong. Had to get a place elsewhere.there was also people arguing in the parking lot for about an hour

Had full kitchen. Bed was not great looked old school.. nice hotel but don’t expect a lot. Bed is uncomfortable and they provide coffee barely… overall for work it was good

I was disappointed. I am not returning there.

Lot of people hanging around, not sure if they are associated with hotel or Not.

Yes, I will stay again. The property is very clean, and the rooms are updated. The only downside is that there are absolutely no perks: bring your own hairdryer and iron, no coffeemaker in the room, no creamer for coffee in the reception area, so yes, bring your coffee creamer, and if you use the kitchen, bring everything, as you will find not even a spoon. Otherwise, this is a very good place to stay.

Clean rooms

Friendly 🙂

Exactly what I was looking for. Inexpensive and comfortable

Rooms always have a smell from previous tenants but over all for the price its reasonable

Great!

I could see a cockroach in the bathroom

Clean room and clean bathroom. Once air conditioning was lowered I slept through the night.

Better customer service at front desk

We need superior customer service at the front desk. No, hello, thank you or have a nice day. It was mediocre customer service and that is being generous.

Bed was not comfortable at all

The Tv wasn’t working (it was broken) but they didn’t care

The room and towels smelled horrible like a mix of cigarettes and dog urine. Every time we would enter the room I was disgusted. The floors were also sticky. If a hotel allows pets they need to clean better between customers. The location and price were great but I would not recommend.

This is a new motel. Rooms are clean. Large frig, stove, and microwave in the room. Coffee downstairs was not very good (powered creamer…) But overall a nice place at a good price.

Each time I have stayed here, it was very clean, quiet, and everyone was friendly and welcoming. I had to change rooms and it was no problem in doing so.

They said my room had been given away even after I had already paid for it and reserved it days before. Was getting another room at another hotel when the guy came to my car 30 mins later saying my room was there after all. Got to my room with no sheets, blankets, soaps, not even the freaking shower curtains were there.

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Room was clean and ready when I arrived. Staff was friendly and helpful. Easy location for food delivery. Eating utensils were not provided with the food delivery but the staff gave me some. Really helpful

They have very nice and helpful staff

It's good enough for a night and the money. Thanks!

Not the best location, service was not very helpful. Also had my room door trying to be opened while I was sleeping, no knock no nothing which happened twice.

Everything was great except for the staff. The 2 ladies at the front desk were rude to me, an elderly lady, and anyone else who “bothered” them. Glad I booked through hotels.com so I had to deal with them very little because they were just rude and acted like it was an inconvenience to have to do their job.

Good location and staff. It’s starting to show wear and tear with stains on the floor. Generally clean and comfortable.

No housekeeping until after 14 days, no coffee cups to drink coffee, room is smell not good

It was great but the coffee maker in lobby was broken. They were working on it though. Nice clean newer property. Very quiet. Would definitely stay again.

Wonderful service!

Room was decent but not as clean as it could be. Hair was found in the bathroom. Sent photos to manager but have heard nothing back.

Nice place, needs blackout curtains because the outside lights are very bright. Needs an ice machine, you have to wait for your ice trays to freeze to have any ice.

My family of 3 checked in, only two towels in the bathroom. Either I pay $5 for the third towel, or I shower return that towel from the 3rd floor. Then I would be given a third towel. I've been a platinum choice Member for years. . NEVER HAVE I EVER

I booked it for 3 nights. It was clean, staff were kind, but amenities were poor (bed was not good enough)

The shower control limits hot water. They don't believe in hand towels because we are staying longer. Parking spaces are all for sub compacts. Smells everywhere. Nice housekeeper and man at front desk. The Rest SKIP!

It was clean, staff was friendly and helpful. Very quiet for a Friday night and the parking felt safe plenty of lighting.

The Hotel itself is good, but their reservation system is terrible. I had a confirmed booking and had already paid $94.00. but when I arrived, they told me they had no rooms available and would only refund my money'. This situation is known as being 'Walked'. I have more rights than just get my money back. like my taxi from the airport. they should find me a comparable room instead. to make the long story short we did not agree and Ms. Dian is an exemplary employee. provided a decent room accommodated us.

yes the let you have pets

General manager has no customer service skills and needs to learn that you cant act or talk getto to everyone

Noise beds

Low cost. Good for a bed and shower.

Everything was good, friendly staff, clean room and free parking yay!

I stayed here on my workdays for about three months, and over that time it really started to feel less like a temporary stop and more like a stable, reliable home base. What stood out immediately was how practical and straightforward everything was. This isn’t a flashy, luxury hotel and it’s not trying to be. It’s designed for people who need a longer-term stay, and it does that very well. The room itself was consistently clean and well-maintained. That was something I appreciated more and more the longer I stayed. Having a space that felt orderly and comfortable after long workdays made a big difference. The setup of the suites is also very functional, with enough room to relax, work, and unwind. Many locations including the one I stayed at offer in-room kitchens with essentials like a fridge, microwave, and cooktop, which is a huge plus when you’re staying long-term and want to save money by not eating out every day. Another highlight of my stay was the staff. Every interaction I had was positive. They were friendly, respectful, and always willing to help when needed. That kind of consistent service really adds to the overall experience, especially when you’re staying somewhere

Yes it's a really nice

They only had 1 towel in the room and no extra when I asked

Unable to offer service

No ice and we had no towels. They say they were all being washed. Wanted to charge us for extra linen we didn’t even have.

Pluses: Adequate, well-lit parking. Friendly and helpful staff. Good television. Mostly quiet. Luggage trolleys. Spacious, clean, functioning refrigerator/freezer.

There was no laundry service. When we got there, the property had no water and no hot water for hours when we were able to take showers later in the evening there were no towels absolutely no towels. We didn’t even get towels the next day before we left. I would never stay there again.

Incredibly clean, and the staff was 10/10, all the way down to the housekeeper that was wonderful and all smiles. I've been on the road for two weeks, and it was the best stay I've had so far. Thanks everyone.

Easy check-in.

Great patience and good staff

Friendly

Staff was amazing and the rooms are extremely clean and comfortable.

Everything was great

Room and amenity upgrades are imperative

Staff is terrible, very unprofessional. The room was infested with roaches. Staff didn't want to swap us to another room.

Don’t recommend. Worst place ever.

The room was very nice with kitchenette but the bed was uncomfortable and the halls were very noisy heard doors open and closing and feet stomping all night

Yes