Wingate by Wyndham Austin North

Cockroach in the room. Elevator broken. Dirty facility and rooms

The lady at check-in was very nice. We had no problems with the elevators but there were a lot of signs that said sometimes the elevators work and sometimes they don't. The room was only ok - the curtain/drape doesn't go all the way down, so the room was very light all night. The walls are very thin and we heard some pretty unsavory things going on in the room next door pretty much all night long which really ruined the stay for us.

If you are concerned about elevators working, this is not the place for you. I called beforehand to ask about the issue, and they explained it goes in and out. The room was comfortable, the shower was not completely clean there was hair from the past guest in the shower. Didn’t have the breakfast so not sure about that. Overall it was not terrible service was friendly.

After going to my car to retrieve phone on the way back to the front desk the young lady appeared from the back. She proceeded to ask the usual questions and after giving my ID I was checked in. She gives me the keys. I have to ask how to get to the room. Where she instructs me the elevator does not work. After parking and gearing things up 2 flights of stairs we get ready for bed as we came to work the next morning. After about 10m the chirping from the smoke detector begins and will not stop. Call downstairs it’s about 2am no answer. Tried again in the am around 5:30 and no answer. I ended up hanging up and then calling again. Then someone answers, i tell them about the smoke detector and ask about check out. Then before hanging up i asked about the free breakfast. The breakfast was okay for it to be free. But the apple juke and orange is watered down with ice. The carpet in the hallways needs to be cleaned professionally. That would take care of the hotel smelling like dogs or other things. The floors don’t seem to have been mopped in a long time. In all it was okay for one night stay.

Looks modern They did not answer there phones

Elevators weren't working, we were on the 3rd floor.

The hotel is updated, I would not say the rooms are dated but there was an odd smell in the room like a mint air freshener that was weird. The room itself was ok, not spotless, but just ok. The halls were dirty, they were in much need of vacuuming and most garbage bins inside and outside the hotel were always filled with trash. The staff was not welcoming. They were not mean, but if you walk into a hotel, you should at least be greeted with a Hello. Never happened once over the 5 days we were there. The room also has the bare minimum - two bath towels, one hand towel, one washcloth. We had to ask for more. The elevator sometimes worked. They had a sign posted that it was not functioning properly, but thankfully we were on the 2nd floor. The breakfast was sufficient. Coffee was kind of blah and not piping hot but the offerings were ok and did the trick for a quick bite before we left for the day. There is A LOT of construction in the area. The entrance is not clearly marked and if you miss it, you have to go out of the way to get back. The hotel was needed for our visit but we will not return to this hotel.

The hallways had a weird smell and the elevators did not work.

Very nice. Would stay again.

Elevator was not working all through the days we were there. We were suppose to leave on the 22nd but we left 21st.

Wth You force people to check out at 11 o’clock and then say that you can’t check in till three but keys aren’t ready till six or seven. UNACCEPTABLE will not stay here again.

Construction was a big thing but other than that it was near a lot of places and very nice staff

The room itself was great. Breakfast has been good. Ambiance is great. What is not good was the elevators not working and my room was on third floor. Imagine..

The room was not ready for us even though we went very late around 12 AM to check in had to wait for 30 minutes

Which needs to be improved

Room was clean and staff was helpful

My friend and i enjoyed our stay here, the online check in process was great and our room was clean. The elevators were working as well, i had been worried based off previous reviews but it seems they got that fixed quickly.

Ok

Road noise from the 35 can be a problem. Lifts were out of order so had to take baggage downstairs which with the hotels staircase was a trip hazard.

Breakfast was good

Exceptional

The motel was nice, however the elevator was not working upon our arrival, as well as our departure. The hotel offered nothing to compensate guest for this inconvenience.

Staff was very friendly and helpful My room had a wet smell and was right by the lobby restroom very loud. The elevator was out and they put me in the room last minute because of my disability and inability to traverse the stairs. No variety to the breakfast 2 days in a row

Staff was very friendly and helpful My room had a wet smell and was right by the lobby restroom very loud. The elevator was out and they put me in the room last minute because of my disability and inability to traverse the stairs. No variety to the breakfast 2 days in a row

The hotel looked very nice in the pictures, and we were looking forward to our stay. However, upon arrival, we noticed that the elevator was broken, and our room was on the fourth floor, which was very inconvenient. When I asked for additional towels, I was given pool towels instead because there were no clean towels available. The entire experience made it seem like the hotel staff was very disorganized and unprepared. Unfortunately, based on our experience, I will not be staying at this hotel again.

Convenient location Elevators always either don’t work or have problems. I walked up 4 flights of stairs because elevators broke

Convenient location Elevators always either don’t work or have problems. I walked up 4 flights of stairs because elevators broke

Clean & easy access to hwy. Only downfall was elevator not working.

Other than the elevators not working and being on the 4th floor, it was a good stay.

Great stay but if you have a lot of luggage hopefully you aren't on the 4th floor.

Everything was great

All was ok

Worst stay it’s dirty and they have roaches

the guy at the front desk gave me my room keys. shortly after, I put some stuff in my room I left to go and get ice and my husband was parking the car and as I got back, there was a couple in their kid right outside my room and told me that the guy downstairs gave them my room and they had walked into it, and they saw my purse and our suitcase and other things there and told me that they could’ve stolen my things. I was so upset. I couldn’t freaking believe that they gave someone else my key just one right after another. The lady was right in back of me when I was checking in. The other thing that happened there was that the elevator was not working so we had to take the stairs up and down well they ended up putting me right by the stairs door and we heard that slamming all day and night long then they put neighbors next to us that probably had a party going on because till four in the morning, they were banging on the walls and loudly playing music and talking and yelling. It was the most horrible experience ever. Also, for some reason, the telephone in the room did not work. We couldn’t even call the front desk. I had to call the main main line.

Was clean and the beds were comfortable Very disappointing experience with Wingate by Wyndham Austin North. After our stay, we were charged $250 for alleged damage to a microwave that we did not use, touch, or damage. It is extremely concerning to be charged this amount for something we did not do. I requested that the hotel provide clear documentation supporting the charge, including photos, inspection records, and proof connecting the alleged damage to our stay. Guests should carefully check their final charges and document the condition of their room when arriving and leaving. Based on my experience with this unexpected $250 damage charge, I would not stay at this property again.

Very disappointing experience with Wingate by Wyndham Austin North. After our stay, we were charged $250 for alleged damage to a microwave that we did not use, touch, or damage. It is extremely concerning to be charged this amount for something we did not do. I requested that the hotel provide clear documentation supporting the charge, including photos, inspection records, and proof connecting the alleged damage to our stay. Guests should carefully check their final charges and document the condition of their room when arriving and leaving. Based on my experience with this unexpected $250 damage charge, I would not stay at this property again.

Just location but everything else was very bad. I am sorry. I didn't get prior notification that the elevators were not functioning and we were not able to stay since my husband and I could not climb three flight of stairs. I tried to get a cancellation on the property and they were not able to reply to booking.com. I spent more than an hour in the property trying to be patient and figure it out but it was really hot in the lobby and the property said they would not charge me only to see that they had charged me the morning after. There was no manager in duty that time or through the weekend to help us. I hope to get my refund soon.

Just location but everything else was very bad. I am sorry. I didn't get prior notification that the elevators were not functioning and we were not able to stay since my husband and I could not climb three flight of stairs. I tried to get a cancellation on the property and they were not able to reply to booking.com. I spent more than an hour in the property trying to be patient and figure it out but it was really hot in the lobby and the property said they would not charge me only to see that they had charged me the morning after. There was no manager in duty that time or through the weekend to help us. I hope to get my refund soon.

Exceptional

Horrible experience, still waiting for my refund. The hallways smelled like cigarettes, the elevators didn’t work, the hotel was hot and the room smelled like mold.

Elevators were out; we were on 4th floor; don't mind the climb, but there should be some notice ahead of time Water pressure was inadequate in shower

It was an amazing place to stay! Breakfast was yummy and the service was top tier

Elevators weren’t working

The pillows were very small and flat. Elevator was down at the time

Pet friendly and clean The pillows were very small and flat. Elevator was down at the time

No Wkn elevator no pool available

Good

The elevators were not working and we had to carry all our luggage to the second floor by stairs. The bathroom was smelling of drainage. The floors were creaking. The beds were comfortable.

Room was clean and comfortable

El lugar está muy bonito y limpio pero lamentablemente el personal del lobby fue bastante mal humor nunca se dirigió a mí la muchacha bastante mal encarada llegué una hora antes del check in y me dijeron que no había habitaciones disponibles a los minutos me dijo que si había pero tenía que pagar un cargo y acepté ! Y para acabar después me dice que no funciona el elevador y me dan una habitación en el 3 piso

Can't charge items to the room. Tried to check out early. No refund. Elevators not working and noone knows when they will. Check in took forever.

Exceptional

Elevators not working. Terrible breakfast selection and quality. Pool unavailable.

downside the pool was down for maintanence.. but other than that everything was great

- The address and calling number is wrong

- The address and calling number is wrong

Breakfast was very good. Was pleased.

Room was clean but the h hallway had a lingering smell and the elevator was not cleaned the entire weekend.

⭐️⭐️⭐️

The hotel is clean, quiet, and the staff members are professional and very helpful. Highly recommended

Everything was great but the only drawback was that the elevators were not working.

Clean room, great stay!

Staff is always nice

Very nice hotel

Good

We stayed for a baseball tournament!! And we loved it

Staff is very helpful.

Superb

Everything was excellent. Thanks

👍👍👍👍👍

Night attendant was informed about hair fibers only gave a new sheet set for the bed.

The Elevator when I was going up it made a BOOM noise. I think Wingate by Wyndham should put the elevator out of service to fix the BOOM noise.

We loved the cleanliness, the location, the breakfast. The only thing we didn’t like was the pool area. The pool did not look like it appeared on the website. It was entirely too small. We also didn’t like how the breakfast lady we had during our stay made us feel like we weren’t allowed to get more food. She was constantly giving us these looks and made us feel like we were doing something wrong!

Clean good hotel to atay the night

Used to be nice hotel to stay at but it’s gone down the past few years

The hallway floors were messy. The room didn’t have enough towels for 4 and the front desk didn’t seem to care.

Very great stay. Clean room. Great breakfast. Overall great 2 night stay

It was a nice place and the staff was very helpful!

The only negative was that the shower head was awful. Everything was exceptional!!

The rooms where pretty clean and staff where excellent at there service,breakfast was good as well:)

Poor lightings

The waffle syrup during breakfast also had a bitter taste. Everything else was good:)

Truly is a really great place move pool staff are very friendly 😊

Air conditioner was out, my room had some almonds in the corner I thought they were droppings at first. Also the hotel was a little funky due to air circulation. Construction happening right in front of the hotel too but I will say it is right off the main highway so thats great. Also staff was helpful.

We had a very pleasant stay. The room was clean and comfortable, the staff was friendly and helpful, and the breakfast was fresh with a good variety of options. The property was well-maintained, quiet, and offered excellent value. Overall, we had a great experience and would gladly stay here again.

Love this hotel

Condition of the bath tub was horrible

Linens need fully replaced very stained and dingy...everything was great

Todo estuvo muy bueno. Excelente.

Everyone was very friendly and the breakfast was great!

That laundry should be free, it’s too expensive

It was good

I enjoyed my stay. Would definitely go back and stay there again.

Breakfast was pleasant. Staff were polite and helpful.

This was an excellent surprise for a northern location in Austin. Very neat and clean.

Continental breakfast was great. It had wide selection to choose.

class A operation.

Perhaps my worst experience at any hotel ever. So not stay here.

Exactly as described/pictured. The staff is accommodating and the property is well kept.

Breakfast was good. Bed and pillows were very comfortable. Would stay again

Good

Everything was well taken care of, including us. Thank you Wingate.

I thoroughly enjoyed my stay. The room was very spacious and the breakfast was great. I will be staying again.

our room had been cleaned so all used towels were taken but not restocked. we were left with ONE towel for us to use…. We had planned on going to the pool. we asked the receptionist if we could have some more towels sent to our room. It took them hours to bring us ONE extra towel. by then we didn’t have any time to enjoy the pool as we had other things to do later that night. thankfully it was only two of us staying in the room so if you know you’ll need extra towels ask ahead or bring your own. 6/10 experience

I had a good experience with the staff. She was very helpful

great!

Really nice and staff was very nice !

It was good

Regarding the stay it was a 2/5.

The biggest issue was the elevators. They were unreliable, had signs instructing guests how to press buttons to avoid breaking them, and would vibrate aggressively at certain floors. Some floors couldn’t even be accessed by elevator and required using the stairs, which was inconvenient. The ice machine was only located on the bottom floor, adding to the hassle. The room cleanliness was just okay. It seemed standard at first, but I did notice some hairs here and there, which wasn’t great. The hot water was inconsistent and not very good. The staff also didn’t seem very engaged or welcoming. Overall, the stay was disappointing and could definitely be improved, especially with better communication about construction and maintenance issues.

Clean room, good breakfast, cleaning and cookers were great. The re

Breakfast was fairly sad.

This place was a little hidden due to construction but overall in a good spot. I would say it was clean and definitely smelled clean. There were some areas I think could’ve used a little more elbow grease throughout the room but overall I would come here again! Breakfast had a good variety and staff was super nice.

We wouod stay there again!

Very clean and safe

My hotel stay was great. The hotel was like new, and the room was immaculate. The staff was awesome.

There were multiple things wrong with our stay from broken irons and ironing boards (had to call for a new iron that took a while to be delivered), to paper thin walls, to tar smelling parking lots and lobbies at check-in (asked front desk about it and she just laughed), to being woken up at 3AM because the couple next door to us was blasting music and having aggressive and obnoxious sex. I tried calling the front desk for 20 minutes (not an exaggeration, look at the call log) before someone finally answered and said there were a lot of people checking in at that time…at 3AM? Ya right. One, that a large group checks in at 3AM and two, it takes less than 5 minutes to check into the hotel. Did you have a caravan of people checking in? No way it took so long. At some points, the noises coming from the room were concerning and freaked my pregnant wife out. Then it took another 10 minutes before someone finally knocked on their door to quiet down. Did it have an effect? No the couple went right back at it a couple minutes later and I had to call again. This time, it took a couple minutes before someone answered and another bit of time before they came upstairs (by that time the couple had settled down). After this experience, it was extremely difficult to get back to bed. Adrenaline surging thinking I may have to handle this myself not knowing what to expect. That’s how messed up the situation was. I don’t know the kind of establishment you run and the client

Good value. Nice place, friendly staff.

Our stay was comfortable and a great value.

Great quick stay overnight while driving through Austin. Everything was great!! Will definitely consider for future stays when back in the area.