Uptown Suites Extended Stay Austin TX – North

The customer service was zero.. The service they advertised was not delivered

I didn't like the fact that I wasn't told about the 30 day stay tax free option. It was after the 2nd or 3rd week of us staying, then they mention if we are staying for more than 30 days we could become tax free which will make the room cheaper for a spell. But the catch is you have to book through then, and keep extending which is a much higher rate. Mid you everything is expensive and the fluctuation of the rates from week to week is more than enough in expenses. And I am still not tax free.

Amazing

Also the shower broke halfway through my stay

The manager Norma is rude and this front desk associate Leslie needs to be fired! I have had two interactions with Leslie and both have been very volatile with her being the aggressor! Apparently she is related to the head housekeeper, who was also very rude! I will be making an official complaint and I hope future visitors can avoid these nuisances at all costs! The only reason why I am here is because I’m waiting on my house to get finished and my dogs are settled. Otherwise, I would move on.

Great stay

They

I love that there was a kitchen in the room that was amazing.

Wasn’t even allowed to check in because they never responded to my reservation. Staff was useless as well. Lots of homeless around the property.

clean room good laundry friendly staff

Everything was clean and welcoming stuff was amazing

The rooms are spacious with kitchenettes and refrigerators. The onsite gym is nice too. The facility seemed really clean. Staff were all nice. No plates, utensils, or cookware available. Bit of a cigarette smell in the restroom of the room I got.

I will be staying here again!!! There is plenty to do around the area!!! No pool but everything else was perfect

The woman at the front desk could not have been more rude and unprofessional. I left, and Expedia called her and informed me that they had an equally unpleasant experience, so they refunded my money and gave me a gift credit to make up for my bad experience.

It was clean and had a friendly staff. Th price was reasonable for my one week stay! N/A

This is a great hotel at a good low price

Todo muy limpio

The location was perfect for our needs, the accommodations just right. To a person, the staff was excellent, but most especially Louann. I would recommend Uptown Suites to anyone.

Had a great experience overall! Staff was very helpful, friendly, and accommodating. Location was easy to get to, and beds were comfy! Would stay again

There are HUGE cockroaches in my room AND no one has cleaned it in the two weeks that I’ve been here. Cockroaches Missed cleanings even though I wasn’t there to deny the services.

DURING MY 2 WEEK STAY MY VEHICLE WAS KEYED AND OTHER VEHICLES WERE BROKEN INTO. THERE WERE MULTIPLE TIMES WHERE INSPECTIONS/MAINTENANCE WAS DONE AND THE ROOM HAD TO BE EMPTY FOR MULTIPLE HOURS. NORMA DENIED GIVING CREDIT FOR THE HOURS I HAD TO VACATE THE ROOM I PAID FOR. THIS SEEMS LIKE A GOOD DEAL BUT IT WILL COST YOU MORE THAN WHAT YOU’RE PAYING FOR. THE POLICE HAD TO BE CALLED DURING MY SHORT STAY AS WELL. THIS SEEMS MORE OF A HALFWAY HOUSE FOR EX-CONVICTS THAN A HOTEL. THE STAFF WILL TREAT YOU LIKE ONE AS WELL. DO NOT PAY TO STAY HERE.

Muy bueno tido

We stayed here for almost a month. It was me and my husband plus our two kids and my husband's brother we had a good amount of room no real issues definitely not perfect but it was very decent. They could change the carpet and clean the ac but other than that no issues really

Very nice

It was bad they never went to clean my room

The hard walking / Running the room above me

This place is definitely a hidden gem. Not too many amenities (no pool, no breakfast) but the stay was comfortable and staff were very friendly and helpful. We had no issues with our rooms.

So if you don’t check in before 11:00pm they will cancel your reservation. I had a reservation for a week and was arriving late so I called ahead to tell them. I showed up at about 1:00am and was told that I was charged for that night but couldn’t get a room. They also cancelled my reservation and tried to upsell me another reservation for an extra $100, even though I had called to say I would be late. It was a huge disruption in my plans. I will never do business again with these bait and switch film flam artists. Buyer beware…

Checkin was smooth, clean room, kitchen equiped with major appliances. Well organized room with all required furniture.

The manager - Norma Guitierrez - is a miserable human being. The place is a nightmare you are well advised to simply

The price is very reasonable and the room was extremely clean. I really liked that the room comes with a small kitchen, which was very convenient—especially for longer stays or if you want to cook your own meals. The atmosphere was quiet and comfortable, and the staff were very friendly and helpful. Overall, it felt just like being at home. I will definitely come back again! 💙

Cheap for a reason. Smoking is prohibited in the rooms, but you will smell cigarette and marijuana smoke from neighboring rooms.

I stayed here a couple of times, for work purposes. I enjoyed my stay. The place is clean, safe and the services were excellent. Will stay here again over and over again.

Thank you

Clean room and nice placed kitchen

Muy buena atención y bien confortable

The staff were rude, they won't tell you anything, but if you want to extend stay, front desk just said the manager said you are not welcomed to stay here anymore. Complete unprofessional, wrote to corp office without any response.

Smelled like smoke even though it was a non smoking room. And bad water pressure

No dishes or silverware, but that makes sense. I bought .50 bowls and spoons at the Walmart and I was fine. The refrigerator was new, clean and cold. The microwave and stove top were spotless and functional.

I had no issues. This place was more than I expected. I stay at hotels for work every week, and this was much better than some big name hotels I’ve stayed. I will be back.

No breakfast area, some rooms smell cigarettes, dump air from a/c with no ability to bring fresh air from outside.

Very nice and clean. Staff was super friendly. Would definitely book again.

The location the cleanliness and ONE of the staff members by the name of Lauren The staff is unbearable. I called them the minimum wage mean girls. They reneged on the cleaning arrangements and when I questioned them they verbally attacked me as a group & refused to renew my stay. A very uncouth bunch to say the least but if I made what they made I’d be miserable too. I also think they’re racist. They made sure I couldn’t sleep for work, trying to compromise my livelihood which is the ultimate violation. The evening shift attendant was very professional and nice but hey the girls that get it….GET IT!!

Nice place. A bit of noise from the road. The dumpster for trash was at the very back of the parking lot.

Nice property for a short or long term stay.

No luggage cart

Sufficient for our needs! Close to Walmart & food places. Great deal for price!

Clean and nice rooms

No luggage cart

All good

Excellent customer service , clean and tidy .

The staff was amazingly sweet and helpful (especially the lady at check in at night she went above and beyond). I had requested rooms of my friends and I to be on the same floor and she put us on the same floor. Rooms were clean and stocked. No complaints, will stay here again on my next visit!

Front desk was transparent and kind.

Management was fantastic. Staff were professional and service oriented. Kitchen & laundry were all clean

Yes

Yes

It was comfortable for the 8 days we stayed. The staff were nice. The bed was really comfortable and I loved the water pressure in the shower. The only thing I can complain about are the towels that were provided in the room. When room service changed the towels out, they were replaced with stained white towels and another persons hair engrained into the fiber of the towels. Other than that, we had a good stay.

Yes everything was great 👍😃

I never give reviews, especially negative ones. Unfortunately, this time it feels necessary. We showed up to the hotel tired and after a late flight + some delays, only to find out that they booked somebody else in our room. The guy at the front desk was nice about it, but that’s still completely unreasonable. We then had to scramble to find a different hotel and ended up having to pay a fortune because it was busy and last minute. I also lost my deposit that I put down on Expedia to secure my room and haven’t been able to get it back. Overall this place was a complete scam.

It was my wedding anniversary and we got there pretty late but all was smooth and thank you to the front desk night shift for making it easy and the room was great. Nice n cold clean roomy love this place. Location friendly staff. I will definitely return.

I know that breakfast is a popular perk but I cant add anything as I never do breakfast. I can tell you that from the look on other clients faces, they absolutely enjoyed the breakfast. As I understand it big Texas waffles are a hit. There was some confusion when I wanted to extend my stay and probably messed up the system when I went to booling.com and re booked. They did finally accomplish it, and I love it here.

Noting

The property overall outside was clean I would’ve liked to stayed at this property, but some of the staff not all but some we’re just downright rude and we had a reservation with our pet and the day of check-in. They decided to tell us that there were no rooms available for pets because they set aside a certain amount of rooms for pets and so my question is then what is the sense in booking a room or making a reservation if they’re not going to hold up their end and that is just downright frustrating

Work kept us busy sun up to sun down. The hotel & staff made resting hassle free. The location is well lit, safe for vehicles & all room features are updated/ functioning as expected.

Super clean nrand.new.apperance look to everything the kitchen doesent have any typemof pans or itencils but everythingnwork verybwell and with purchaced pans and pot mad is a good.meal

I was originally suppose to stay form Friday to the following Saturday. I had intended extending my stay (for work purposes) long term, paying per week. On Thursday of that week, I requested to extend my stay. I was quoted almost double what my original rate was. The front desk clerk told me that didn't look right to her and to come back tomorrow. So Friday morning, I went back and same thing happened. Friday night after being at work for 15 hours, same thing... I was told to come back in the morning. I explained that I had to work 15 hours that day so I really need it taken care of first thing in the morning. Friday night around 11:45 pm, my hotel phone started ringing and woke me up. The lady from the front desk was very rude and demanded that I leave the room immediately or pay almost double what I paid at check out. She then made me come down to the front desk to prove to her that my reservation was until Saturday at noon. She stated that she had no record of me paying so then I had to prove to her the payment cleared my bank. After all that she then still tried to charge me almost $100 to go back to my room for the night. She said in their system I was suppose to check out on Friday.

No luggage cart

This hotel is disgusting to say the least. The office reeked of marijuana, from the staff! The rooms were never cleaned. I suggest Booking.com remove them from their hotels as this hotel is horrendous! I actually called to cancel my reservations early, spoke to Rosemary (she was nice) who confirmed the cancelation, and I was due a refund. Instead, they went in and took more money from my account. I left about 3 messages for the manager Precious and till this date I am waiting for a call back. You get what you pay for. Never again!!!! Everything! stay away from this place!

Staff was not

Friendly staff

The customer service was horrific!!! I'd call my room. TO check on my sick mom and they would say things like "im on break and to call back in 15 or my guest not to call the room back. And told me to leave my paid Dwelling while cleaning the room! Very inconvenient! Cause I work Overnight and needed rest while it took them 45 min a while to clean my room!! And the staff was all very RUDE!!! EVERY STAFF I came across! I Would not recommend this property to my worst enemy!!

Our reservation was not respected. We did not stay in this hotel because we were told upon arrival that they had no rooms for us

Yes room was spotless. Robin the front desk rep was so sweet and very accommodating. It was my first time here and i will definitely be back. Location is ok but worth it. Thank you!

Rooms very comfortable and peaceful, water temperature and pressure in the shower is amazing, very easy check in process.

The staff were courteous to me but commiserate to their policies. For instance, the limitation on changing bills for coins for the laundry room. And the policies for room conditions or features, like the coffee pot.

.

Review: I stayed at this hotel for one week, and it was a terrible experience. I had booked a room with one bed, but after driving 3 hours from Houston, the staff refused to honor my booking and gave me a room with two beds instead. After one week, I requested to extend my stay weekly for three months, but they refused and forced me to leave at noon in the hot weather. I felt clear discrimination against me just because I am an Arab Muslim. When I contacted the police, they said the hotel had the right to refuse the booking and did not provide any help. Overall, it was a very bad experience. I do not recommend this hotel to any Muslim or Arab traveler.

I liked everything about the location accept for the head maid. I feel that she bullied the employees that were under her and I witnessed her being unusually hard on them. I would go back If she wasn’t there. I was afraid for the ladies job security

I love the property. The front desk worker was RUDE when I checked in

Great property to stay at . No complaints

Very clean. Staff was friendly, helpful, and prompt. Great location as well. I was concerned with what I would get for the low price they offered but was very happy with everything. I am in Austin regularly and I will stay here again.

Not to bad but has a overbooking issue making it hard to stay for travelers

N/A

Only complaint is ridiculously convoluted process for connecting to WiFi. Had to spend half an hour on the phone with tech support - twice! Why can’t they just use a password like everyone else?

The staff was friendly and very helpful. Room was clean & comfortable. I’d definitely book a stay here again. 10/10 recommend.

Everyone was super nice and helpful!! Always had good chats with the staff and some through google translate!!

The staff is unfriendly and uncommitted. I stayed for 3 weeks. My car was broken into and two times I had bugs in my bed. No response from the management. They refused to provide video recordings to the local police after I filed a report. For 10 days the only elevator in the „hotel“ was out of order. I happened to stay on the 4th floor. Total disaster. The stuff was hiding. The laundry is a dirty filthy place. The front loaded washing machine was full of dog hair and even after me complaining wasn’t cleaned. Stay away from this place!!! YOU DESERVE BETTER.

I love it, will. Recommend to my family and friends

Average

This is really nicely set up place for a longer stay. It is fairly new, very nice and clean and has pretty much everything I asked for.

Great and helpful customer service from friendly front desk guy (Cedric), who helped me work through a problem that befell me (my arrival was delayed by a day because of a minor emergency, and he helped me troubleshoot my reservation when I needed to re-book because of the delay). The location of the hotel also was great because it sits at intersection of two major highways. Great place and competitive price for extended stay, with a big-box store within walking distance for essentials. The room was cozy and included everything I needed, including a comfortable bed. All in all I was very pleased and would definitely stay here again when visiting Austin.

Honestly, it was one of the better hotels i have stayed at. Altgough a little overpriced compared to others in the area, it was worth the money. It was clean and quiet and very spacious and homey. One of the front desk clerks, Crystal, was eapecially nice and helpful and made it feel more homelike and not just another hotel stay. I would recommend this hotel to a friend for sure.

Microwave, fridge and stove in room was convenient. But the the wooden floor was sticky, there is only two sets of towels forva week of stay. The sound barrier was very poor, toubcould hear the laundary room easher snd dryer noise and people walking/talking in the hallway. The front desk staff Freddy was very rude and lying about the checkout time, he claimed 11am and anytime after that would require extra day payment.

We had a guaranteed reservation for F1 weekend, which we had made weeks in advance. We selected this hotel because it was near our off airport rental car com9any as it was impossible to get a rental car reservation. We arrived at hotel around 10:30 pm, they say they have no record of our reservation. No apology no nothing. We call hotels.com to complain they call hotel which takes a while because they aren’t manning desk. Finally they get through and hotel says they are overbooked. No apology no nothing they couldn’t have cared less. It’s a busy weekend with the race and there are no hotel rooms anywhere and the prices are jacked sky high . Yuri at hotels.com did the best he could to fin$ us a place. The rat3 was double what we paid and the place was not as good as the hotel we booked but at least we had a room. Hotels.com covered the difference in rate. Meanwhile at the useless uptown suites, they wouldnt even let us use the bathroom due to covid. This is in Texas a state where no one wears a mask. The attitude of th3 staff was disgusting. Their over booking cost us hundreds of dollars extra as we had to take Uber’s to the new hotel and then back fo4 the rental car. Do not waste your money at this hotel.

A few days after I checked out, they charged my VISA another $30. I called and they said the “late fee” was a mistake and they’d refund it. A week later and still no refund. Very disappointed.

They cancelled my stay an hour before I checked in. Never had that happened to me before.

Several professional ethical concerns were observed during my brief encounter with hotel staff. I understand every business is different and the expectations of what it means to be professional vary. The attending front desk staff lacked the appropriate knowledge for check-in procedures by expressing confusion

Irresponsables cancelaron mi reservación el mismo día que llegue a Austin !!

The home-iness of the room and modernity

Shower was great - good water pressure and temp. Would have loved some soaps, pots/pans, etc. Little things that would have made the kitchenette useful.

There was pee splattered on the floor around the toilet. The room had a weird musty smell. The AC kept turning off even tho I set it at a low setting and at constant. I don’t think I’ll come back again

Great place

Nice and clean but fire alarm went off twice in 1 week both false alarms

The staff including the manger were VERY rude. After booking my room at least a week in advance when my family and I showed up they said they didn’t have any rooms available but yet I had a confirmation email in hand. They gave no explanation and didn’t really want to talk to me. I will be filing a complaint with their corporate office as well as the Better Business Bureau. Absolutely would not recommend this hotel to anyone.

The only downside about the stay here is all the construction going on right now in front of the hotel on the highway.

What I liked was the property was affordable and clean and quite. The staff except for the housekeeper need to work on there Attitudes; very Rude belittling some of the customers. System was down they seem as if it was the customers fault. I give this business 3of5 stars.

Not great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Loved the room. We had to switch rooms at first because when we tried to watch tv the network wasnt connected and the maintenance man had left for the day. Other than that everything was amazing.

The adjacent room guests were loud and inconsiderate.

Was not able to check-in, even though I reserved a room in my husband's name. I am awaiting an ID from DPS, and the photo copy of my ID that was mailed to me was (as told to me by Uptown Suites staff (a Hispanic Male and a Caucasian lady who said "they" were the manager)) was not acceptable to use to register as a guest. I was humiliated and embarrassed as a result of this experience. I had caught a Lyft to Uptown Suites with a lot of bags and was eventually told to vacate the premises or APD will come to escort us off the property since I could not "properly pay.. or produce correct documentation to present upon checking in". I was upset and totally disappointed. And, I was still charged outrageously.

Ripped out of money! Couldn’t get cleaned towels! And I was a evacuee from a hurricane!

Nice fairly new fresh friendly large rooms eating are lots of restraurants large hot tub and pool area fitness room

Not worth it for the price payed. First room given was not cleaned. Although when i called they gave me a new room right away. For the mlney yourbpaying you can definitely get a better hotel.

Hotel Staff is nice. Rooms are lovely... Just very questionable people staying there

Angelica was awesome and should be promoted, she was the bedt front desk person there

No breakfast and no dishes and very thin walls but otherwise great. Very clean, new and modern room.

Management did not respond to requests. Noise from other rooms was very distracting & went on well into the night. Very poor communication.

decent hotel, room size pretty tight, bed sheets quality is cheap

Awful customer service experience

They cancelled our reservation—the day of our reservation. When I asked the front desk clerk she said it was about 2pm when they cancelled. We tried to check in at 4 pm. No reasons given, just that corporate cancelled it. No one at corporate would pick up the phone. Or return phone calls. Aside from all that, the location is crazy hard to get to with two freeways and construction everywhere.