Tru by Hilton Austin Airport, TX

The hotel was very comfortable and conveniently located, close to the airport and not too far from downtown Austin. The staff were super nice and friendly. I especially appreciated the noon check-out time! It’s such a great perk and, unfortunately, very rare in hotels nowadays. the shuttle schedule was very inconvenient. It stops running at 11:30 AM and doesn’t resume until 4:30 PM. The last morning shuttle should at least align with the 12 PM check-out time. Also, the breakfast was quite disappointing. The quality and selection were very poor, and honestly, it felt like I was eating dog food! A little upgrade would make a big difference.

Good value for money and easily accessible to greater Austin and the airport

Room was clean and close to the airport. Would stay again

Clean and berry nice staff Breakfast was low rate. Eggs and meat cold and didn’t taste good

Had a wonderful time! Nice place to stay! Not too far from the stadium 🤘

The room was clean and in excellent condition. The breakfast was good but with less variety than other breakfast buffets. The location was convenient to the airport. Overall, I would definitely stay here again the night before my flight.

Great easy and budget friendly hotel.

The staff was very kind and the room very big and clean.

The staff was very kind and the room very big and clean.

Breakfast wasn’t great

Breakfast wasn’t great

Everything was excellent. Great experience!

The breakfast which is included is more novel than other hotels that provide free breakfast. Plenty of it and some interesting and tasty options. Wonderful free Lavazza coffee. I was very impressed with this Tru even though it's a less expensive Hilton hotel.

Staff were friendly and professional. My room was clean including bedding and towels. I was pleasantly surprised to find a sleep sound machine on the nightstand! For fan sleepers it was a major win. The only con is the noise from the highway. It was a little too noticeable at times but overall I enjoyed my stay.

Very clean and great amenities! The water pressure in the room.

Very clean and great amenities! The water pressure in the room.

The shuttle service to & from the airport was a big plus. The breakfast was the usual hotel food; just ok. The beds were comfortable but they are on a wood platform with hard corners; easy to bruise your leg on. The lobby is quite large with many places to sit. The staff was very helpful in arranging our airport shuttle.

Iron and. Hair dryer, needs to be more clean.

Hotel is so over priced compared to other ones in the same area. The hallways were not air conditioned , smell bad amd were muggy. The bathroom had paint coming off. It was below average.

The only thing that I didn’t like was, I couldn’t get the TV to play while I was in the room so I was without a TV all night long other than that the room was great. Need to give better instructions on how to work the TV.

Location and welcoming staff. It was just nothing special in terms of decor or room amenities.

Location and welcoming staff. It was just nothing special in terms of decor or room amenities.

Overall the stay was excellent. Very close to the Austin Airport. Property was clean and staff was nice. But our room was hit at night. Did not fully cool off to a good sleeping temperature until about 2 AM. So that didnt help with a 6 AM flight. The bed also had a huge dent in the bottom portion of the mattress. Felt like my feet were in a hole which was uncomfortable. But for one night it worked out just fine.

I loved that they picked us from the airport an that help us to find our way around,Austin.

We have stayed there a number of times. Really like the staff and the downstairs lounge area. Lots of storage in room and large bathroom.

Close to the airport and close to ACL. The amenities were convenient and easy to use!

Staff was awesome . And I mean all of them ! Didn’t like that they only have 1 microwave in the entire Building for every guest. Other than that I had a good time , very quiet area

Great experience!

Breakfast and the hotel location were great.

Breakfast and the hotel location were great.

The breakfast was good.

Nice

Nice

The rooms were comfortable and functional which is what I needed. The beds slept excellent and the bathroom was outstanding. Loved that they supplied shampoo, body was and conditioner. Plenty of nice plush towels. Breakfast bar was yummy

Couple minor drawbacks. The rooms were noisy. You could hear people up and down the halls and above us pretty regularly. I'd request the top floor if possible next time. The rooms were also very small. Again, no big deal if you're just stopping over, but probably not great if you're going to be there for a minute. My biggest frustration is that they charged an extra $10/night for parking. This just seemed crazy to me. It's not a huge parking lot and it's not secured by a fence or anything. It's just par for the course with the hotels in the area. Not a huge deal, just a missed opportunity to make their guests feel more like guests and not just customers to get every last dime out of.

Friendly and helpful staff, comfy bed, close to the airport. When the shuttle driver wasn’t available, the front desk called and paid for a Lyft ride for me. So nice!

Will be back

Clean and easy stay.

The unit was very good, comfortable. Complimentary breakfast was very good also. Staff was very friendly. Easy to come and go. Everything was great

The unit was very good, comfortable. Complimentary breakfast was very good also. Staff was very friendly. Easy to come and go. Everything was great

I love the fact that we ate free breakfast and it was very clean and comfort. I will highly recommend this to others.

rare to find restaurant in walking distance

rare to find restaurant in walking distance

I love the fact that we ate free breakfast and it was very clean and comfort. I will highly recommend this to others.

Choose to use this location for the airport shuttle.

It was clean and close to the airport.

Clean close to air port

We had a nice clean room, comfortable bed, good breakfast, and a free ride!! What more can you ask for?

Room was very small for two people. We had to step over suitcases and the other person had to move out of the way to get past.

Our room was clean, comfortable, & had everything we needed. Breakfast items were good, coffee & water as well. We'd use this chain again

There was a woman off the street trying to gain access to a room. This was obvious as she was talking to staff member tending to the lobby. As we went to elevator, just before doors closed, she came on elevator. She kept looking at us. Off the elevator I asked if we can help you, no response and she proceeded to elevator. As soon as we saw elevator close we rushed to our room, so she would not see the room we were in. Attempted to call desk from hotel phone, 3x and it sounded to pickup and then it would hang up. So I attempted to call via my cell phone, same thing occurred after 2 attempts. I proceeded to call 911 as I was concern for safety of staff member in the lobby. This woman appeared to be off the street and appeared to be under the influence. Dispatch said they would send someone over. We kept lights off and remained quiet in our room. Not knowing whether this woman was back on the floor. We felt u safe and took several hours before we can fall asleep. Never felt so unsafe in a hotel. Staff did not respond appropriately and phone system did not work as it should. Terrible experience.

Staff was very helpful

It was close to the airport. Nice property….i would stay again ✅

Everyone was nice and very helpful. The airport shuttle was such a helpful amenity. Breakfast was delicious!

Good place to stay. Helpful staff. Not enough parking spaces though.

When checking in, the customary $25 incidental fee was charged to my card, which is normal. Then immediately after that was explained, I was told that there was a parking fee for parking in the hotel parking lot of $10.83 and that that charge would be taken from the incidental fee I had just prepaid. I said, "You're charging me for parking in the hotel parking lot?" "Yes" Just seemed odd to me that this particular charge was assessed at that time. I have never been charged to park in a hotel's parking lot before. Perhaps this is normal operations now and perhaps I missed this while making the reservation. Not a huge deal over $10, but just found this odd. I'm guessing most people park in the parking lot of the hotel, so its just another added revenue stream for them.

I had a wonderful stay at this hotel! The room was spotless, comfortable, and well-maintained, making it easy to relax after a long day. The staff was incredibly friendly, welcoming, and always willing to help with anything I needed. The location was convenient, and the amenities exceeded my expectations. Everything from check-in to check-out was smooth and hassle-free. I truly enjoyed my experience and would definitely stay here again. I highly recommend this hotel to anyone looking for a comfortable, clean, and enjoyable place to stay!

We hag a very good stay at this hotel. Clean rooms. Lots of amenities. Good breakfast. Highly recommended.

They charge for parking! Even as a guest of the hotel, that’s absurd. Might as well stay downtown near the action of going to pay to park anyways. There is literally nothing around here and the free breakfast was nothing special.

Excellent hotel near the Austin airport. The breakfast was good, and the rooms were nicely appointed. Little things like good quality toiletries and a nightlight in the bathroom were much appreciated. Hotel staff were cheerful and extremely helpful getting me to the hotel after a very late flight. We liked it enough to book another night for our departure.

Perfect stay before a very early flight! Shuttle service is awesome

The staff upon checkin were not very friendly at all. Especailly the male asian guy

Not enough parking, but excellent customer.

Everything was just clean and smelled good.

Very welcoming, friendly, the morning breakfast was good not a lot of variety, but it was good Everything was clean and appeared to be very sterile. I will definitely be back.

From the time I called to ask about checking in the staff was nothing short of helpful and kind. I was there for work which starts at 3am. The young lady at the desk put together a grab and go for me so I was still able to have breakfast. That little thing touched me! I would highly recommend this hotel!

Breakfast was OK, AC worked

It served it's purpose of being a base during our stay in Austin. Have no complains, it was adequate.

The staff was helpful and understanding

El hotel muy limpio, la atención del personal, excelente muy atentos muy amables todo. Excelente gracias a todos

I found everything I needed right at the hotel or within walking distance. The staff were all very friendly and willing to provide any assistance needed.

The rooms were clean bed comfortable and plenty of soft pillows as well. One down side I cannot have caffeine do to a medical condition and there was no decaf coffee at all so that was a bummer ! Otherwise the stay was great.

From the moment we walked in the front doors until we checked out, the hotel staff were amazing and so very helpful. The property is very clean and the breakfast was very good. The location is perfect.

The room was clean and the staff was pleasant and helpful.

Nice service

Staff was very friendly. Parking was tight which wasn’t great but the room was clean and the bed was comfortable.

You know for the price it's probably between that one and aloft to be the best ones. I'm not really sure but it's pretty close

I always use the hotel when I fly from/to IAH.

Great

A

Nice place for a quick overnight. Shuttle drivers were so great

Good

They charge extra for parking. Lol

Everything was perfect. All perfect clean and the breakfast was wonderful!! Thank you Tru!!

It was a very nice and quiet hotel experience. I would definitely use this hotel in the future.

Nice!

Get a room on opposite side of the freeway. The traffic was very load

Stayed here for one night for a concert. It was pretty clean and did the job. Would definitely stay here again.

Great experience, I asked for an early check in and they had availability of course with the fee but the simple fact o was able to check in at 11 was a huge plus. The rooms super clean, beds were very comfortable ac worked great no complaints!

All around great stay.

Exelente super clean room, the breakfast perfect

Easy parking Good breakfast Friendly staff

Very kind front desk reception even though we got there at one in the morning and got great breakfast

Super nice, good location

Clean, no frills but free breakfast, very clean, and very helpful staff.

room was great bed was comfortable staff were nice and there was a microwave to use downstairs and water available a water refill station and ice nice gym overall great stay

Clean space, decent breakfast, great customer service. Staff very helpful.

Rooms were nice and very clean bed was also very comfortable. The rooms had great air conditioning and the staff were very friendly. The only down side is the parking lot very small we had to park else where cause there was no parking spaces

Great TV and streaming services you can sign into it. For an airport hotel, this place is perfect for a quick stay before your flight.

Other than that hotel was also awesome! Very clean, nice people, good snacks/drinks/food.

With it .

Clean room

Clean room, the staff was excelente. Lots of amenities. Will stay again.

Parking is a problem. Not enough space for the property.

Employees made the difference. Excellent Job everyone

The staff was great, especially the young lady on Wednesday who handled the.breakfast buffet. We were a little late (I thought I was told until 10:00 at check-in) and she gave us some food, anyway. Very nice. My main problem with the property is the phone system. It was extremely difficult contacting the hotel to request the airport shuttle.

Breakfast needs improvement. Everything else was great except for parking. There’s not enough spaces for guests.

Loved that they have a pool table for guests to enjoy. Everything was great about hotel but the breakfast was not that great. Also, parking seems to be a problem due to not enough spaces for guests. We had to park at their sister hotel in short proximity but an inconvenience.

I love staying here, my favorite airport hotel. Super clean rooms, sheets are always impeccable and the bed and pillows are as comfortable as home. Love the location and ease of getting to the airport for early morning flights.

Ravi was the only staff member who was friendly. None of the staff wore name tags.

This was a favorite hotel of mine when I visit Austin. But the past two times I’ve stayed it hasn’t been the same. They want to charge for everything…they charge for parking and I couldn’t find any place to park. They want to charge for wifi now and it was always free for guests. Next they will add a fee for free breakfast! The staff are not attentive to the guest. I always see them sitting down or not available. Only people that are helpful is the kitchen staff. Time to try another hotel.

Great hotel

Great price. Clean.

Very clean room! Staff was great. AC worked beautifully, and the breakfast was perfect. Thank you! We will be back.

Perfect for solo travelers!

Water pressure in the shower was horrible.

Super dirty hotel the elevator had coffee spilled all up and down the walls on several walls both days never cleaned. The parking lot is tiny and you have to park across and down the street

There were not enough parking spots by night time

perfect

great amenities and a great price