TownePlace Suites by Marriott Austin Round Rock

clean place good braakfast and confy clean beds

Very good service and cleaness.

Great service, quiet room, and convenient location.

The room was exceptionally clean and the staff was went above and beyond to meet our needs. We were very happy with our stay and will definitely stay again next time we are in the area for a few days.

Complementary Breakfast - I don't like it.

Exceptional

The room was nice and accomodating. I found it surprising, however, that the room only had two USB ports in the entire room, and those were on the wall directly between the two beds...not very accomodating for someone needing to use a computer at the table. Additionally, of those two USB ports, only one was working; the other was clearly damaged and you couldn't even plug a USB device into the port. When I mentioned this to the front desk, I was told, "I didn't think those even worked. I guess I'll let maintenance know and see if they can do anything." (Hint: They couldn't.) We had to continue swapping out phones since we could only charge one device at a time. Also, my hearing aids are charged via USB but of course the trickle charge was insufficient. In today's world of business travelers, and heck, just people who need to charge multiple devices, it was kind of a big deal. Since my wife is disabled, I went to the lobby each morning to get our coffees. Since those hotel coffee cups are significantly smaller than the 14-oz mugs we use at home, I generally make 4 cups at a time but there was no serving tray in the room to carry them on. Again, I asked the front desk and the answer was even shorter (and more rude): "Nope. Don't have those." Not even an insincere "Sorry!" to go along with it. The staff's cavalier attitude did little to improve the hotel's standing and at this point I'm not sure I'd stay there again. Your mileage may vary (I hope it does) but we'll go elsewhere.

Great room. Restaurants close by.

La encargada en la recepción no fue amable no nos prestó el mejor servicio .la manager fue la que nos hizo todo el trámite

Superb

✅perfect

I liked the enclosed pool area because my son tends to run off. The staff was very friendly and helpful.

Room was clean, staff for informative and friendly

The staff was very nice. The room was very clean. The elevator had added security. Large and spacious rooms. Close to shopping and food.

Staff was friendly and accommodating to our needs. Clean and spacious room.

Loved it all. Very comfortable, clean, super helpful and professional. Incredible staff. Healthy breakfast, spacious rooms, good amenities.

Great Customer Service

The staff was great, Gemma was amazing. Rooms were very clean, kitchenette had everything you could need.

Visiting a local music festival. Nice clean property, great staff, clean room, didn’t get breakfast. Parking worked out great.

The room setup. The kitchenette was an awesome addition.

Superb

Staff is super friendly and rooms were so comfortable. They were so nice we decided to stay 2 times all in the same week. I would come back again.

I love that when we came in the lady that was working the front desk for checking and check out was incredibly friendly and the one who did the night shift was as well and even said happy birthday to my son. Breakfast was really good and the room was really clean. When we visit Austin again I hope the same stuff is there and we definitely will be staying there

I love that when we came in the lady that was working the front desk for checking and check out was incredibly friendly and the one who did the night shift was as well and even said happy birthday to my son. Breakfast was really good and the room was really clean. When we visit Austin again I hope the same stuff is there and we definitely will be staying there

Everything was beautiful Our tv didn’t work but the front desk got right own it, he was so compassionate and sweet

Everything was beautiful Our tv didn’t work but the front desk got right own it, he was so compassionate and sweet

The hotel was nice. I felt very safe and welcome. Everyone was quiet and we never had a problem with neighbors or noises. The room was not as clean as I would have hoped, with sticky pink spots on the counter (maybe from juice?) and hairs in the bathroom. Additionally, the flashing light on the fire alarm was on the ceiling and very bright and annoying. Kept myself, my husband and infant from sleeping well- I know the alarm is needed, but can we change how bright those lights are??also the bed was like a rock! Maybe if you’re into that, it’s good but was not great for us. Overall, it was nice, but sleep was more difficult than we would have hoped for.

Ok

Good location, clean, easy in, easy out. Nice staff too.

Very good

Excellent stay however breakfast needs more options and higher quality food (I.e fresh fruit).

Clean room. Courtesy

Would like a discount or partial refund. The room and shower needed attention and loud noise coming from the above room. Property was ok but not the best experience, therefore would like a small refund.

The front desk staff was friendly and very helpful. Five stars for the front desk. The Pros: the staff at check in was great, the shower was hot with great water pressure, the layout of the room was efficient and well arranged, one of the better uses of space in a hotel room. The Cons: the walls were paper-thin. I could hear the people talking and watching tv in the adjacent room. I knew exactly when they went to sleep, went to the bathroom, and when they woke up and checked out. I could hear their conversations. They were not being excessively loud, just normal daily activities. It's just that the walls were SO THIN. I could also hear the person in the above room walking, showering, and every time the toilet flushed. Again, that person was not being loud, just doing normal activities. It's just that the walls have NO SOUND PROOFING. I stayed on a Monday night, so not a loud weekend. Just beware, bring earplugs -- or you will hear everything that your neighbors are doing at this hotel, and they will hear you!

The room was cleaned and the staffs were nice.

My girlfriend suffered extreme bed bug bites all over her body. After she realized the bites on her arms and legs we discovered dried blood in the pillow case and the sheets. We informed the management and they indicated that they would do something and they would contact pest control. They removed one night of our stay as we left the night before our checkout on Sunday as we could not stay one more night and we returned to Phoenix.

N/A

Location N/A

Great staff.

Exceptional

Quick check in. Very friendly

Food was okay. Nothing soecial. Parking was great

The staff was courteous and helpful. Upon arrival home, we realized my tablet had been inadvertently left in the room. When I called the first time I was told it hadnt been located but a note was being left for the morning manager. I called the next morning and was told the tablet had been located and locked up. My family member was able to go to the hotel and pick up the tablet for me.

great

Great staff.

The privacy policy was not followed at all. The front desk gave someone my room number that I didn't even know. Totally unacceptable

The privacy policy was not followed at all. The front desk gave someone my room number that I didn't even know. Totally unacceptable

Clean room

Nice and clean hotel, convenient location, yet very quiet. Many dining options nearby. Kitchen in the room and free breakfast.

I liked how clean it was and the workers were so nice. I wish it had a hot tub. I also wished that the room had another mirror as the bathroom situation was a little tricky getting ready.

I liked how clean it was and the workers were so nice. I wish it had a hot tub. I also wished that the room had another mirror as the bathroom situation was a little tricky getting ready.

Manager was not very friendly and accommodating to help me out

Shower was not working

Great room for the price! Would definitely stay here again

Excellent customer service. Top notch.

Everything.

Everything.

Exceptional

Theres nothing to complain about with our stay. Super friendly and welcoming staff. The room was spacious and just right. Excellent breakfast as well.

This property is convenient to lots of restaurants

The most excellent breakfast, shout out to the amazing cook-Ms.Francisca…sweetest lady ever! It meant a lot to have her checking up on my 5 year old to see how he rated the food, which needless to say, he gave it a 2 thumps up! Cleanliness and comfort were 10/10!

This motel was the best motel I’ve ever stayed in. From friendly staff and management to soft comfortable beds. Clean and I felt safe and welcome. Great service! We found a small issue and reported it and it was resolved in a few hours. Never have I had that care and thoughtfulness. Will definitely stay here again! Thank you Juan Lupe and Gema!

The hotel is excellent, and the rooms are clean. Their breakfast is superb, and they have a dedicated customer relations team. There’s ample parking space available, and the security is very good.

Had a great time in Round Rock even with the rain that came in on the 4th of July weekend. Staff was amazing and will definitely stay here again.

Very nice

None

It was great , breakfast lady was a sweetheart & very attentive.

overall stay is excellent the hotel is clean and staff is friendly and helpful

It was an amazing stay love the front desk staff! Thank you all for an awesome stay

Super clean hotel! My family and I were welcomed to a very modern, clean room with a built in kitchen that included the kitchen necessities. We will most definitely book again.

Great stay worth every penny

Had a four day stay and housekeeping never came even after 2 requests to front desk. Room also had a bad odor upon arrival.

No complaints. Great facility and location.

We stayed for a weekend soccer tournament and I must say this place was excellent. The service was fantastic the front desk was so polite and we called at 10pm for extra pillows and the brought them to the room immediately. The breakfast was very good , good variety and attendant was very on top of keeping everything clean and restocked. Would highly recommended

Nice and spacious

The staff was amazing and helped out

The staff was amazing and so friendly. We will definitely be back!

Our trip was changed due to weather and we had to make a last minute reservation. Great option. We will be back again for sure.

Staff was friendly and accommodating. Breakfast was decent

I had a good time with my stay it was relaxing and beautiful.

It was inexpensive and comfortable enough. No frills but efficient

Very pleasant experience

Lovely property, we felt very secure. Everything was clean and breakfast was full of options. The staff was incredibly kind and helpful.

conveniently next to highway 45, good restaurants are near by, Target and HEB are close. We arrived to the hotel in a freezing cold raining night. We found a good rating Vietnamese restaurant in the next shopping center. We had hot food and good rest for a night.

Friendly staff. Clean rooms.

This was an overnight stay with my family of 4. Great value for the price and location.

Breakfast situation not great. Ran out of coffee several times. Early end at 9:30a even on weekends, if you are traveling from west coast that is quite early

The fireplace outside was so peaceful

Nice place

Great!

Clean place to stay, friendly staff & convenient location.

Good service ☺️

I had to be in Austin for three days for training for work. I had previously stayed at a hotel close to the training center for the first weekend of training that was disgusting, I was pleasantly surprised at this property! It was clean, smelled clean, spacious, and had increased security measures which I appreciate. The gym was also clean and smelled nice, was well stocked with towels and sanitizer wipes. I will certainly stay here again when in Austin for training. Highly recommend!

Property was very clean, room was spacious and well appointed, staff was friendly. Breakfast was good, but not many options so it was repetitive after four nights. Breakfast staff was helpful and attentive. The refrigerator in our kitchenette wasn't running when we checked in (breaker was off), but was remedied within 20 minutes of notifying the front desk. The next morning when we discovered the shower head wasn't functioning properly, maintenance replaced it within 20 minutes. Things happen, but a company's response to mishaps is what sets them apart and this company's response was awesome! Will definitely stay here again.

Excellent

Wonderful hotel. Great amenities and safe area. The staff were all very helpful and friendly. Highly recommend!

Good rooms and breakfast

every think its good

Nice facility. Room was also good. But, the breakfast was bad

The stay was great! The room and beds were so comfortable. The room was spacey. The pool was nice and heated! Overall a good stay!

The check-in process was smooth and the person (Genna?) was fantastic. Room is good, shower was great. Bed is hard and no firm pillows. But overall for a one-night stay, it was great. Thank you!

I've stayed at many of the properties in the Round Rock 35/45 area for work, and so far this one seemed to have the best room for the price, and safest parking lot. The front desk person Gem was very professional and helpful.

Hotel was very good. I wished there was any dining options available near by or within property.

Great staff!

It was a great time. Our amenities were replenished promptly and the complimentary breakfast was an excellent way to start our day.

Great stay

We loved the hotel but the breakfast wasn't that good...

Staff was great and very accommodating! The front desk, when asked where I could fill my travel cup with ice water, offered and filled it for me! The only thing that I didn’t like was there was a very strong food/onion smell in my room.

The manager and assistant manager along with 2 other employees were very nice and worked with me the best they could. Hotels.com had misleading pictures on the room I had paid for. But the hotel staff were able to fix it and I appreciate them.

Cute room and very clean, updated. Large fridge, dishwasher, microwave, sink with disposal, sofa, desk, coffee maker and washer and dryer available. This place is nice! Will definitely stay here again!

Love this place. It’s a must for those who prefer clean and nice.

Excellent experience. Look forward to returning again.

Overall great service, felt safe. Staff very friendly and helpful. Would definitely return to same place if staying in Austin again.

The only thing I could see where there was room for improvement was the laundry room. The dryers didn’t drive very well and they were very loud where they can improve. I would suggest they get frontloading new washers and dryers in there. And the other thing would be related to the free breakfast in the morning they should extend the time till 10 AM rather than 9:30 AM and serve eggs and bacon also.

Quiet, clean, nice knowledgeable staff, love the gym and pool and breakfast.

Staff (Blake and Isabel especially) were very friendly and will accommodate your stay to make it pleasant and comfortable. The laundry room is an extra amenity that is nice if you are staying days at a time, but the washer and dryers need to be upgraded. Fair price $1.50 for wash and dry, $3.00 for one load. Unfortunately, dryers have to be ran 2-3 times before your load is dry. All in all we will stay here again if needed.

good breakfast...very clean nice pool,staff very frienly

Great customer service and so clean! I would definitely stay here again.

I was given the wrong room, and checked out at 6pm but the hotel didn’t check me out until the next day. They also have poor customer service, and blamed Expedia. No receipt was given when I checked out. Terrible experience!

The room smelled horrible.