TownePlace Suites by Marriott Austin North/Lakeline

Have stayed at this location many times traveling on business and never disappoints. Thank you.

The cleanliness, the distribution of the suite, the breakfast was fresh. The AC unit of the bedroom was not working. We reported and they provided us with a stand fan. I would have expected a change of the room or a discount on the rate, but it didn't happen. Anyways, the rest of the experience in the hotel was good.

Nice and convenient place to stay. No complaints! Room clean, staff nice, breakfast smelled good (we had to skip it.) Great location.

Passable

Flawless stay, clean rooms and great breakfast.

Exceptional

Room temperature kept way too cold

Great place to stay

Had a great time there! Will be back.

Superb

Great people, clean rooms, very comfortable. The bathroom door would not close. The TV only showed half the channels,

Great people, clean rooms, very comfortable. The bathroom door would not close. The TV only showed half the channels,

Great location, front desk staff is exceptional, Queen suite was spacious with a separate bedroom and separate closets. The full size kitchen with stovetop, microwave, fridge, cookware, utensils and coffee maker were exactly what I needed. Very nice pool, gym and outside BBQ area. Showerhead and microwave are difficult to reach if you're shorter than 5ft. Hubby had to help me. Cookware isn't nonstick and doesn't include a skillet to cook. Large suite with queen bed was hard for us to share. We're used to a king bed and for a room that size, it would have been better. Fridges in both rooms weren't properly cleaned so we cleaned ourselves. My group didn't enjoy breakfast although others seemed to be happy. Issues of running out of coffee, spills, hygiene behaviors of guests. Need hand sanitizer in breakfast area. Pool maintenance is questionable. Need to improve filter and cleaning schedule. Didn't smell chlorine at all. Lots of debris in pool from plants/vegetation. A group of guys brought loud speakers for their music so we left. Loud quests stomping over both rooms made it difficult to rest.

Showerhead and microwave are difficult to reach if you're shorter than 5ft. Hubby had to help me. Cookware isn't nonstick and doesn't include a skillet to cook. Large suite with queen bed was hard for us to share. We're used to a king bed and for a room that size, it would have been better. Fridges in both rooms weren't properly cleaned so we cleaned ourselves. My group didn't enjoy breakfast although others seemed to be happy. Issues of running out of coffee, spills, hygiene behaviors of guests. Need hand sanitizer in breakfast area. Pool maintenance is questionable. Need to improve filter and cleaning schedule. Didn't smell chlorine at all. Lots of debris in pool from plants/vegetation. A group of guys brought loud speakers for their music so we left. Loud quests stomping over both rooms made it difficult to rest.

Exceptional

The cleanliness . I reported to staff manager that there was broken glass on the ground, where the pool was mind you, this was 9 o’clock when it opened the pool and it didn’t get cleaned up till around 9:45 kids were still playing in the pool and we’re at risk to harming their selves. It’s a very bad look for family orientated place. I don’t see myself returning .

It’s a very bad look for family orientated place. I don’t see myself returning .

I like the kitchenette feature complete with dishes, pots/pans, glasses, etc. There was also a table with 4 chairs so that you can actually sit down to eat When we walked into the room, I noticed that the toilet had been running for sometime because the toilet seat was wet from condensation. I got it to stop. But in the middle of the night, I woke up to a loud screeching sound that repeated every 30 secs. I finally realized it was the toilet running again. Then in the morning there was another loud sound coming from behind the wall. No other time. I reported the toilet, the bathroom vent that didn't turn on and the room phone wasn't connected. The vent was never fixed Also the shower is walk-in, no tub, half glassed in. So water would get on the floor We used the laundry room. Don't open the washer to add anything once you start it, it will shut it down. The manager will need to unplug it to reset it and you will need to pay again

The area

The area

Clean great room staff great

Exceptional

Excellent stay. Comfortable clean rooms. Excellent customer service ice. Very attentive. Awesome breakfast@! I wished to stay longer. Very quiet and relaxed atomsphere

I wished to stay longer. Very quiet and relaxed atomsphere

Exceptional

My stay was nice. I was very pleased with how friendly the staff were, I wish they would have done housekeeping as often as I had asked, which I asked every other day. Breakfast food could have been less fake but it was a nice stay

The stay was great. The staff was wonderful and the facility was very clean. My only criticism is there is no desire to use the pool, because no shade is available, not even a few umbrellas with tables.

I reserved three rooms at a very reasonable rate. All the rooms were spacious, clean and accommodating. I especially appreciated the walk-in showers as we had two members of our party with a disability. I didn’t partake in the free breakfast, but I was told it was satisfactory Overall,, it’s definitely a worthwhile stay if you need a place in Austin just a little outside some of the busier areas.

$11.50 to park in the parking lot is a bunch of crap other than that nice hotel

Superb

Peaceful relaxing environment, comfortable rooms, centered to shopping areas.

Very clean

Exceptional

Excellent lodging in "new" area of town. Comfortable place to stay for extended stay. Nothing

My family and I stayed for an evening. At first glance, hotel is clean and smells clean. Staff was attentive and nice to work with. In my room the only downside I had about my evening was that the sofa bed had leftover crumbs inside. If the cleaning staff could incorporate vacuuming the sofas that would be great. The pool had debris but was still nice. Overall, this was a good stay! Room was comfortable and clean.

When I booked the hotel from Expedia, the listing said the parking was free. Then I checked-in to the hotel & the hotel charged me parking fee. The manager refused to give me a refund. I was charged for Wifi even though hotel staff assured me I won't be charged for it since I used free wifi during my stay. This hotel pushes false charges on customers after they check-in. So, I won't recommend it to anyone or stay there again. When I was checking out, the front desk staff admitted that I shouldn't have been charged at all, since Expedia still said free parking for guests in the listing and there was a note that said I shouldn't be charged for the wifi since I did end up using the free wifi. She tried to cancel the charges and couldn't, so she called the manager and the manager said no. So, she ended up apologizing to me and said it was now out of her hands since the manager was her boss and she had to follow his instructions. She told me the manager had said for me to send an email to the manager if I wanted a refund. I sent the manager an email and did not get any response or refund. This hotel scammed me. So, I won't stay there and I won't recommend it either. People should aware of these issues with this hotel and be careful when making reservation at this hotel.

Mr. Troy he is super nice and helpful, thank you sir very much.

Breakfast was good, nice and warm and tasted great. Everything was nice and clean, workout area was nice also. Everyone was helpful and nade the stay great. Room was clean and beds comfortable. Would recommend

nice and clean. friendly staff. a/c unit needs maintenance as a little too loud.

Clean room. Weird that they only have queen beds. Shower knob was almost completely broken.

My family enjoyed our short stay. The hotel was so clean, room so nice, and the breakfast so good. I would stay here again.

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But the woman at the front desk, she was awesome! I can’t recall her name, but she is a great asset.

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Rooms was clean

The front desk team was so helpful and kind! Truly one of the best stays!!!

Big Room and awesome ambiance. Quick check in and check out. Ample space for parking.

A staff member treated my adult kids very poorly. Would not give them a key to their room after accidentally leaving it in their room.

I wish there were some pastry options other than muffins.

All was well.

Clean room

From check in throughout the stay everything was perfect. I apologize for being terrible with remembering names but the same young lady that checked me in was working at check out and is truly an asset to the property.

Beautiful area

Comfy, spacious rooms. Felt like a home away from home. Friendly staff. Good variety for breakfast although quality could be better. All in all a great stay

The staff is friendly and helpful, very efficient and able to answer questions.

Great experience

Rooms are clean and well stocked with towels and soaps. The pool area was clean and had towels available. The equipment in the gym was clean and working.

Great room with kitchen and large bathroom! Hotel was ideally located for easy access.

Front desk lied at check in about pet fees being refunded. We had called twice to inquire about any pet fees and deposits specifically asking what is refunded and what is not. When making the reservation they said all pet charges are refunded up to 3 days after check out. When we checked out they said pet fees are not refundable due to hotel policies.

Only thing was missing was a bar in the lobby.

Professionalism

Very nice hotel, up to day and modern fixtures throughout. The room was very clean and the kitchen in suite was a plus. They also served complimentary breakfast every morning with a large variety of choices. I will definitely stay again.

Clean, good service

Clean

Very nice and always consistent with my stay!

Kenny was great and very helpful

Manager at the front desk is very nice

Staff were extremely friendly and helpful! Overall, a great place to stay!

Breakfast was simple but this could improve. Overall, front office staffs were nice and friendly.

Good hotel

I have really enjoyed the Marriott locations since they have went to the Bonvoy line of accommodations. I always book here first. Great on everything.

Loved it

Always courteous and on time

The staff here are absolutely wonderful!!! They are super helpful and courteous. This hotel has coin operated laundry which was a godsend!! The room was super nice with full size refrigerator and stove if you wanted to cook. The bed was perfect!! Would definitely recommend staying here!!

Really pleasant to stay here. Excellent for business travellers.

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The general manager was amazing. She helped me and my wife out so much. It was very clean and they were always available when we needed them. I recommend this hotel and I will definitely be staying here every time I come to Austin, Texas.

Super clean, friendly staff, good breakfast options.

Very nice

It created a positive experience. Thanks.

The bed was uncomfortable. The toilet didn’t flush.

The water pressure in bathroom for the sink and shower were very low and an extremely long time for the water to get hot

mattress need rotated or replaced as the have indents and lumps

The property was on on a main road and decent location, convenient, clean, good service and value for money. Enjoyed the breakfast and our stay for two days while we visited Austin capitol, mall and downtown too.

Excelent

It was a very accomidating, pleasurable stay. We have stayed here 4 times now and it has been great each time.

The place is very clean, management very nice. Very comfortable bed to sleep in.

Great

Brand spanking new, clean as a whistle and very convenient.

It was easy check in and the staff was great, room clean and easy to get to and from parking and elevator. One elevator was broken or not in service, the breakfast was nice and filling.

Very friendly staff. Room was clean. Had a full size fridge, 2 burner cooktop, microwave, sink and dishwasher. Bathroom was nice. Huge shower. Need was comfy but the mattress was a little softer than i like. I'd definitely stay there again!

Enjoyed kitchen

love it this place...everything almost perfect..

Very friendly people at the front desk. Clean and comfortable room. Not great, but adequate breakfast. Easy access to multiple main thoroughfares. No complaints.

Very easy check in

Exellent

Came for a graduation and spent time with my niece very nice hotel will stay again

Great experience.

Very clean hotel great service 😊

just wish that we had room service every day

Breakfast was excellent and staff are very friendly!

Troy did an amazing job making us feel welcome!

We arrived for breakfast at 8:50 AM only to find that the oats had run out. When I asked the staff member responsible for refilling the food, she informed me that it would take at least 45 minutes to replenish them and adamantly stated that she would not refill them. This response was surprising and disappointing, especially considering that breakfast service continued until 10 AM on Saturdays. Overall, this experience fell short of expectations and left a negative impression.

The room was spacious, clean, and friendly staff.

The front desk allowed me to check in early so I could work. They were very friendly and helpful. The room was clean and the a/c was cold. Breakfast was great, nothing like a Texas waffle to start your day.

Good location for us. Comfortable bed, welcoming staff, like the kitchen.

We were pleasantly surprised.

Hotel very nice, reception staff very friendly and welcoming. However, trash not taken from room during cleaning and elevators had strange unpleasant smell. Otherwise, great place to stay.

Real nice and comfortable

I had an issue with the toilet and it was promptly repaired the next day.

Didn’t like: no hot water in the bathroom sink. Let it run for 10 minutes and only got lukewarm. TV kept resetting about once per hour. Extremely frustrating as it would freeze then go through complete reset (continued even after maintenance came by to look at it).

Overall a very good stay, convenient to my classes. Would stay again.

The hotel was clean but our room smelled like hay. Weird but true. Our door didn’t latch correctly, so you had to be diligent and make sure you pulled it securely closed. There was free breakfast but it was not edible. Staff was very friendly. Location was good.

We had a very nice stay. What was suppose to be an 8 night stay turned into a 15 night stay. Every time we extended they were very accommodating. It was very quiet and the rooms were really clean. It was an easy location to get anywhere you needed to go with lots of restaurants nearby.

This place was great. The staff was very friendly. Had everything you need to cook in your room. Has several restaurants and grocery stores within a few minutes drive. Very nice and am definitely going to stay there again

I liked the fact it was so close to our sons place. I am not sure how safe it was because a guy on a bicycle was a little crazy we were behind him and he was texting in the middle of the road so I honked my horn to let him know we were behind him so he might move over and he went crazy so i had to go around him and was not sure if he had a gun or not. I was beeping so he did not turn into my car. we went to my sons place and dropped some stuff off and on the way back to the highway there he was again and stopped right in front of my car again, just acting crazy. I think he was a worker at this hotel, not sure, but think so.

The room was nice and the staff was friendly. The breakfast was not very good. The coffee was terrible.

Then next day I wanted new towels , I had same issues with the lady that didn’t speak English . To me is like they don’t want to work because they’re acting like they don’t understand me at all.

Property was well maintained and our stay was very pleasant.

Everything was great from check in to check out. Staff was very friendly. The morning breakfast was hot and fresh. The overall. Condition was very clean