The Westin Austin Downtown

Loved the location. Great lobby bar and restaurant. Great vibe.

Very well educated stuff and very aware of the surroundings thank you all so much !!

Had an incredible birthday thanks to the staff! Haleigh at brunch, Orlando at the front desk, and the valet team. Will be returning

Love this place. Better than most Westins, and that is saying something because they are all great!

The parking/valet a bit disastrous with all the construction and it was extremely noisy due to location. Other than that was fine.

Restaurant is a great place to meet people and had a good menu. Hit the fresh oyster bar, super tasty ! The rooftop pool was a cool place to hang and socialize or to just relax and have some solitude. The gym was good enough to get a good daily workout in. very friendly and accommodating staff. Definitely staying there again !

Room Pool

Great location, big room, great customer service

Roof top pool was a positive, good vibes and nice staff. Roof top pool was very busy, hard to get a spot with so many other people coming for day passes. So get in early

Exceptional

We liked The Azul Rooftop Bar. The swimming pool was nice, but we would have expected a larger pool with more seating around the pool. However, the scenic views of downtown Austin were striking. It was even more beautiful at night.

Front desk staff were all amazing!!! Very helpful!

Great

Exceptional

It was all very good

Friendly staff, super clean, excellent experience.

Nice and clean perfect location The restroom shower was stopped up the water ran out slow which was awful

Exceptional

Everything was clean. Staff were super nice and friendly! Stayed one night to see a concert in town. Have stayed at several other hotels in Austin, this was quite nice!

My family went for a business summit. The place is clean and beautiful. Right in the heart of downtown. Accessible to many food places. Staff are amazing and accommodating. Food and drinks are great. I just wish the pool was open later than 10pm especially in weekend. It’s such a nice party place on the rooftop

I like the room it was clean and staff was nice to us and pool area was clean and had a nice view! I didn't like that i had a short stay...

I didn't like that my two boys got stuck in the shower and I had to have somebody come up and take them out the shower while they were still in the shower that was so ridiculous it was crazy the kids were crying they were scared of glass is going to break they didn't have the right equipment to get them out of the shower that they were stuck in so I was disappointed I'm still disappointed I have a video but I really don't want to share it which I already should but I'm not but hopefully they're not scared to stay at a different hotel or that hotel thinking they're going to get stuck again the staff didn't have the right communication which was crazy under in but the swimming pool they did like it was just at the end when they took a shower and they got stuck inside the shower door wouldn't open

Nice hotel...entertainment across the street. Great places to eat within walking distance.

Its in the perfect location and the rooftop view is Amazing at Night.

Exceptional

I had a wonderful stay at this hotel! The staff was welcoming, friendly, and always willing to help. The room was clean, comfortable, and well-maintained, making it easy to relax after a long day. The hotel was quiet, the amenities were great, and the location was convenient for everything I needed. I truly appreciated the excellent customer service and attention to detail. I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and enjoyable experience.

Los colchones de las camas no son tan confortables para el descanso

The hotel is outstanding! Luxury touches throughout the hotel. The staff was friendly and helpful. The restaurant in the hotel was a perfect pairing!

The hotel is outstanding! Luxury touches throughout the hotel. The staff was friendly and helpful. The restaurant in the hotel was a perfect pairing!

Exceptional

The rooms were nice, the rooftop pool and bar were great and the lobby bar had an outset and shrimp bar that was fabulous

The rooms were nice, the rooftop pool and bar were great and the lobby bar had an outset and shrimp bar that was fabulous

The staff made us feel like royalty! Especially our dog!

Was offered a courtesy late check out and was charged 50 dollars, have called the property 3 times and they claim the charge would be reversed, i just got tired of trying

Great room service menu but I wish they had better choices of bottled water (spring / alkaline)

Nice room with a great view. Rooftop pool is small but very nice view

Very good, thank you!

It was very nice!! The pillows were the best ever! The pool was closed which was very unfortunate as that was a main reason why we booked this hotel.

The pool was closed which was very unfortunate as that was a main reason why we booked this hotel.

Location was very convenient for us. Rooms are very clean and staff was great.

Wonderful staff, beautiful property in a perfect location. We will be back!

The rooms are nice and big. The food at the restaurant amazing

Exceptional

The property was clean and staff were excellent. Enjoyed the bar downstairs and walking distance to restaurants and bars. I found 6th street which backed the property dangerous and really dirty with a lot of vagrants around.

However I don’t recommend it with children on the 4th.

Everything was great about the Hotel and my time there but the thing that sticks out most was the staff! From Valet to the front desk to the managers, absolutely EVERYONE was extremely nice, considerate, and very helpful

The hotel was amazing and the staff was always very friendly. This is a great place to relax and unwind.

Everything was clean and staff was great . The restaurant downstairs is amazing and the rooftop pool and bar was phenomenal the staff up there was very attentative and nice and hard working . I will return here every time I’m in Austin area

I have nothing further to add

Beautiful hotel and great location near 6th street and great restaurants near by.

Our stay was very pleasant with no difficulties at all. We particularly enjoyed the hotel restaurant Skipjack. Both dinner and lunch were excellent food quality and service. And the 20th floor pool and rooftop bar were delightful. Would definitely return.

Great property! Friendly staff!

Lo más molesto es que no tienen su propio parkeadero sólo valet parking es incómodo para mi en lo personal

Other than that- it was as expected.

Excelente ubicación. Excelente servicio.

The bad: hotel lost power for no apparent reason for an hour or so. Elevator service was spotty at best The pool was way over crowded and filthy. The hotel doesn’t claim ownership of this pool even though it sits on their roof. They allow folks to come in that aren’t staying at the hotel which accounts for the overcrowding

Loved this location

Staff was super helpful and super nice!!!

clean fresh room, comfy bed and pillows and cleaned up nicely.

I’ve stayed here a few times and always had a great experience so this bad stay was probably a one off. The valet said they would charge my car but they didn’t and they parked it on the street outside under a tree all night resulting in a bunch of bird poop (one whole side was covered in it). I’ll be honest in that I wasn’t expecting them to charge my car until they offered but if you say you’re going to do something just do it.

Everything was amazing about this hotel. The only thing is the pool is small, which is totally fine, but was a little murky even early in the afternoon. I just think it should be cleaned a little more often with the amount of traffic in and out for what we pay to stay at this wonderful hotel.

Terrible experience

Honestly, I had mid-level expectations of this hotel. But I must admit that my expectations were exceeded. I am a stickler for cleanliness and the Westin was clean. We had a chance to enjoy the roof top pool/bar and the staff was friendly. I would definitely go back and/or recommend.

Westin was close to everything downtown. There is even a little food truck area right next to the hotel. Staff were friendly and helpful. There is a small coffee bar at the restaurant that you can purchase coffee. There are other coffee options not too far.

A nearly perfect stay. Extremely comfortable, clean, great lobby bar, great rooftop pool and bar, perfect location.

Bad maintenance and food poisoning at roof top restaurant

We had a great stay here over the long weekend. Thank you to Dominique who was incredibly accommodating and gave us a warm welcome.

The biggest issue was housekeeping. We had to repeatedly ask multiple times throughout the day just to get our room cleaned, even though we did NOT have the privacy tag on the door. It became frustrating having to constantly follow up for something that should have been routine. What made the experience worse was the condition of the lobby bathrooms. They were honestly disgusting. Trash and paper towels were overflowing onto the floor, and one of the toilets was left in an unsanitary condition. For a downtown hotel that markets itself as upscale, this was unacceptable and reflected very poorly on overall maintenance and cleanliness. The location is convenient, but unfortunately the service and cleanliness issues overshadowed the stay. I expected much better attention to detail and hospitality from a Westin property.

Clean, great staff, loved the rooftop pool and bar.

The staff was very inviting. Great place to stay in Austin.

Best hotel stay ever!!! They really know how to make your stay enjoyable. Kendall at the front desk deserves a gold star. She definitely made our stay a positive experience. I would highly recommend this hotel for your stay in Austin

The biggest issue during our stay was the valet service. I understand hotels can get busy and handle a high volume of guests, but the wait times were extremely excessive and frustrating. We regularly use valet services when we travel and have honestly never experienced delays and customer service like this before. Communication was poor, the process felt disorganized, and getting our vehicle took far longer than expected multiple times during our stay. What made the experience even more disappointing was the lack of assistance with luggage. While unloading and loading our bags, the valet staff stood nearby watching without offering any help, yet it still felt like a tip was expected. We still tipped because we appreciate service industry workers, but the overall experience did not match the level of hospitality you would expect from a hotel in this price range. Overall, the hotel itself has potential, but the valet experience alone would make us think twice before staying here again.

it was perfectly nice

Great views!

No soft closing toilet seats and austin kinda sucks. But the hotel was pretty nice

Great service

Location the valet and staff were accommodated. Pool was very nice. It was close to comedy club.

The food was not great! Their coffee was the absolute worst I’ve ever had.. like the coffee wasn’t filtered well..

Great

Not as pet friendly as what you would want, partly because of the location in the city, but also just the feel of the place, unless your dog is tiny (can be carried), suggest not trying to bring them. My biggest concern was the fact that I booked with Expedia and got multiple double charges from the hotel. Took multiple calls with Expedia agents and multiple visits to the front desk before getting told it’s fixed, still awaiting “pending charges” to either undo or correct, so be careful checking your final bill. One of my dogs actually ate something dodgy from likely the many homeless people roaming the area and actually had a really scary episode inside the hotel so we left early, another reason to maybe just leave a dog at home.

Really enjoyed our time- very nice hotel and great location!

Clem Room, good Staff, god Breakfast

Great!

Good food breakfast for sure

Really great hotel. Very clean and modern, has everything you need

The front desk customer service at the Westin Downtown Austin was amazing! Deja (I apologize if I misspelled your name) truly deserves recognition. She was incredibly polite, friendly, and took the time to answer all of my questions and concerns without hesitation. Her professionalism and positive attitude really took our experience over the top. Because of her excellent service, I will definitely be coming back. Thank you for making our stay even better!

Clean room, great food, great location.

My room was very nice and clean.

Room was spotless.

Good view

It was very clean. And close to the main drag@

Very accommodating staff

Great hotel clean new and walkable to all of the stuff around

Yes loved it all

Clean with great access to everything Austin has to offer. Fantastic amenities, roof top bar and a great gym!

Couldn’t have been a better stay.

We had a really nice stay here. The room was very clean and comfortable. The staff was friendly and we really enjoyed cocktails at the restaurant downstairs.

Yes!!!

The hotel was in good condition but there was absolutely nothing special about it. As we were leaving our room for the day the housekeeper was in the hallway next to our room and about to make up our room next. My husband spoke to her in Spanish and told her how much we appreciated her and we gave her a tip and told her we would be out for the day. When we returned at 9pm NOTHING had been done to our room. She took the tip and ran. I can certainly make up our own bed but all of our towels were dirty and on the bathroom floor and we had to call down and wait for new towels. I know things happen and it’s a minor inconvenience but it’s that she took the tip and took off and didn’t do anything to our room. Then when we did get back to our room we had to listen to two dogs in the room next door bark nonstop for the next two hours until their owners returned. We called the front desk and they had already been made aware of the situation by someone else and were doing all they can but that combined with the dishonest housekeeper and the $75 per night valet is just enough for us to not visit again. We live in Houston and visit Austin 3-4 times a year and will be going back to the Fairmont on our next visits.

Checking and out was horrible due to them

Room was great. Jacob at front desk was fantastic.

Room was clean, check-in was easy, close to lots of downtown activities, rooftop bar was great.

Some areas for improvement include price of valet parking per night ~$75/night!) and room lighting. On the latter, the main room area has only 3 rather small localized lamps; no overhead lights at all…pretty dark (and we had a great view), if you like that. Whatever lack of lighting the main area of the room suffers from the bathroom more than makes up for, with essentially bright, white, fluorescent stadium lighting. The bathroom mirror and excessively bright lighting hide no flaws and are mercilessly unforgiving, that shocks the foundation of anyone’s confidence. Although I didn’t cry, I did come close. Overall, I loved the hotel, but I did come way about $200 lighter and significantly more self conscious because of that mirror and searchlight lighting…

Viktor on front desk was very nice. Room was very clean.

Amazing hotel, valet, restaurant and staff. Staff went well above expectation to make our anniversary dinner a wonderful memory. Compliments to the chef!

Excellent experience will definitely stay there again next time im in town.

The place was amazing from the staff to the room to the valet service!

Barking dogs all evening made it difficult to relax.

Friendly staff

Spacious, clean and quiet

The check-in was a breeze, Cindy was Wonderful and Personable!! Room was large clean with a view very nice !

Great place

Clean everything. Really nice place. Definitely recommend

Gorgeous room. Staff was very helpful. Vallet was courteous as well. 5 stars. Will return again on my next trip.

Everything was wonderful!

Great

Excellent location

The staff was helpful, knowledgeable and exceptional!

Clean and nice room, staff was welcoming and super friendly, amenities were great. Very solid hotel!