The Westin Austin Downtown

Great hotel no issues good bar and restaurant Good gym Friendly staff

Exceptional

This hotel is just ok. It isn’t quite up to Westin standards in my opinion. The location is convenient and staff was helpful, but the property is showing some wear and tear.

A little pricy.

Great pool area and location A little pricy.

Clean and comfortable rooms, helpful staff

I had a wonderful stay at The Westin Austin Downtown! The hotel was beautiful, clean, and very comfortable. The staff was friendly, welcoming, and professional, and the location was perfect for enjoying downtown Austin. I especially loved the atmosphere and how relaxing the entire stay felt. Everything from check-in to check-out went smoothly. I would absolutely stay here again and highly recommend it!

Awesome location!

I had a really nice stay! The rooftop bar and pool have beautiful views, especially at night, and the staff were very friendly. Valet parking is on a busy street and got a little hectic during the busy weekend, but the staff handled it quickly. The wait was short, and they got us our car and on our way very efficiently.

I had a really nice stay! The rooftop bar and pool have beautiful views, especially at night, and the staff were very friendly. Valet parking is on a busy street and got a little hectic during the busy weekend, but the staff handled it quickly. The wait was short, and they got us our car and on our way very efficiently.

I’ve stayed here before and it never disappoints! This hotel is so beautiful! The staff from valet to front desk are so nice. The room is clean and spacious with great amenities. I love the rooftop pool where you can see the city. Room has a great view as well! Really love staying here!

Pool staff was horrible.

Friendly staff and great amenities!

Superb

One thing and very important to me ,is the food ,I find a hair on my fries 😭I was very disappointed

Great staff and clean rooms

The door to my hotel room didn’t close properly. Additionally I was having Sunday Brunch at the restaurant on the ground floor of the hotel. When I got up to use the restroom, a homeless person walked into the restaurant and stole my entree.

Quite nice hotel with spacious rooms

Staff was great! Very helpful.

Superb

We will definitely stay there again on our next visit

Good

Great room! The staff was courteous and it was a very nice stay!

Great staff, clean room, and a nice rooftop pool.

Excellent

Amazing! Loved my stay at this hotel. The bars were super cool as well!

Fine hotel in middle of downtown. Walk to everything. Staff professional and helpful. Bar and restaurant scene vibrant during evenings. Rooftop bar with excellent views. Rooftop "pool" is more of a decoration, not a place to swim. Beds and linens comfortable. Room temp control quiet and consistent.

Rooftop pool bar very relaxed area friendly staff, and the hotel is a great location just a couple of minutes to 6th street. Parking was a bit chaotic, there is a valet service but as we arrived at a busy time we have to do a lap of the block.

Excellent service and stay, highly recommend!

Loved the location. Great lobby bar and restaurant. Great vibe.

Very well educated stuff and very aware of the surroundings thank you all so much !!

Had an incredible birthday thanks to the staff! Haleigh at brunch, Orlando at the front desk, and the valet team. Will be returning

Love this place. Better than most Westins, and that is saying something because they are all great!

The parking/valet a bit disastrous with all the construction and it was extremely noisy due to location. Other than that was fine.

Restaurant is a great place to meet people and had a good menu. Hit the fresh oyster bar, super tasty ! The rooftop pool was a cool place to hang and socialize or to just relax and have some solitude. The gym was good enough to get a good daily workout in. very friendly and accommodating staff. Definitely staying there again !

Room Pool

Pool

Great location, big room, great customer service

Roof top pool was a positive, good vibes and nice staff. Roof top pool was very busy, hard to get a spot with so many other people coming for day passes. So get in early

Exceptional

We liked The Azul Rooftop Bar. The swimming pool was nice, but we would have expected a larger pool with more seating around the pool. However, the scenic views of downtown Austin were striking. It was even more beautiful at night.

Front desk staff were all amazing!!! Very helpful!

Great

Exceptional

It was all very good

It was all very good

Friendly staff, super clean, excellent experience.

Exceptional

Nice and clean perfect location The restroom shower was stopped up the water ran out slow which was awful

Nice and clean perfect location The restroom shower was stopped up the water ran out slow which was awful

Everything was clean. Staff were super nice and friendly! Stayed one night to see a concert in town. Have stayed at several other hotels in Austin, this was quite nice!

My family went for a business summit. The place is clean and beautiful. Right in the heart of downtown. Accessible to many food places. Staff are amazing and accommodating. Food and drinks are great. I just wish the pool was open later than 10pm especially in weekend. It’s such a nice party place on the rooftop

Nice hotel...entertainment across the street. Great places to eat within walking distance.

Its in the perfect location and the rooftop view is Amazing at Night.

I had a wonderful stay at this hotel! The staff was welcoming, friendly, and always willing to help. The room was clean, comfortable, and well-maintained, making it easy to relax after a long day. The hotel was quiet, the amenities were great, and the location was convenient for everything I needed. I truly appreciated the excellent customer service and attention to detail. I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and enjoyable experience.

Los colchones de las camas no son tan confortables para el descanso

The staff made us feel like royalty! Especially our dog!

Was offered a courtesy late check out and was charged 50 dollars, have called the property 3 times and they claim the charge would be reversed, i just got tired of trying

Great room service menu but I wish they had better choices of bottled water (spring / alkaline)

Nice room with a great view. Rooftop pool is small but very nice view

Very good, thank you!

Location was very convenient for us. Rooms are very clean and staff was great.

Wonderful staff, beautiful property in a perfect location. We will be back!

The rooms are nice and big. The food at the restaurant amazing

However I don’t recommend it with children on the 4th.

Everything was great about the Hotel and my time there but the thing that sticks out most was the staff! From Valet to the front desk to the managers, absolutely EVERYONE was extremely nice, considerate, and very helpful

The hotel was amazing and the staff was always very friendly. This is a great place to relax and unwind.

Everything was clean and staff was great . The restaurant downstairs is amazing and the rooftop pool and bar was phenomenal the staff up there was very attentative and nice and hard working . I will return here every time I’m in Austin area

I have nothing further to add

Beautiful hotel and great location near 6th street and great restaurants near by.

Our stay was very pleasant with no difficulties at all. We particularly enjoyed the hotel restaurant Skipjack. Both dinner and lunch were excellent food quality and service. And the 20th floor pool and rooftop bar were delightful. Would definitely return.

Great property! Friendly staff!

Lo más molesto es que no tienen su propio parkeadero sólo valet parking es incómodo para mi en lo personal

Other than that- it was as expected.

Excelente ubicación. Excelente servicio.

The bad: hotel lost power for no apparent reason for an hour or so. Elevator service was spotty at best The pool was way over crowded and filthy. The hotel doesn’t claim ownership of this pool even though it sits on their roof. They allow folks to come in that aren’t staying at the hotel which accounts for the overcrowding

Loved this location

Staff was super helpful and super nice!!!

clean fresh room, comfy bed and pillows and cleaned up nicely.

I’ve stayed here a few times and always had a great experience so this bad stay was probably a one off. The valet said they would charge my car but they didn’t and they parked it on the street outside under a tree all night resulting in a bunch of bird poop (one whole side was covered in it). I’ll be honest in that I wasn’t expecting them to charge my car until they offered but if you say you’re going to do something just do it.

Everything was amazing about this hotel. The only thing is the pool is small, which is totally fine, but was a little murky even early in the afternoon. I just think it should be cleaned a little more often with the amount of traffic in and out for what we pay to stay at this wonderful hotel.

Terrible experience

Honestly, I had mid-level expectations of this hotel. But I must admit that my expectations were exceeded. I am a stickler for cleanliness and the Westin was clean. We had a chance to enjoy the roof top pool/bar and the staff was friendly. I would definitely go back and/or recommend.

Westin was close to everything downtown. There is even a little food truck area right next to the hotel. Staff were friendly and helpful. There is a small coffee bar at the restaurant that you can purchase coffee. There are other coffee options not too far.

A nearly perfect stay. Extremely comfortable, clean, great lobby bar, great rooftop pool and bar, perfect location.

Bad maintenance and food poisoning at roof top restaurant

We had a great stay here over the long weekend. Thank you to Dominique who was incredibly accommodating and gave us a warm welcome.

The biggest issue was housekeeping. We had to repeatedly ask multiple times throughout the day just to get our room cleaned, even though we did NOT have the privacy tag on the door. It became frustrating having to constantly follow up for something that should have been routine. What made the experience worse was the condition of the lobby bathrooms. They were honestly disgusting. Trash and paper towels were overflowing onto the floor, and one of the toilets was left in an unsanitary condition. For a downtown hotel that markets itself as upscale, this was unacceptable and reflected very poorly on overall maintenance and cleanliness. The location is convenient, but unfortunately the service and cleanliness issues overshadowed the stay. I expected much better attention to detail and hospitality from a Westin property.

Clean, great staff, loved the rooftop pool and bar.

The staff was very inviting. Great place to stay in Austin.

Best hotel stay ever!!! They really know how to make your stay enjoyable. Kendall at the front desk deserves a gold star. She definitely made our stay a positive experience. I would highly recommend this hotel for your stay in Austin

The biggest issue during our stay was the valet service. I understand hotels can get busy and handle a high volume of guests, but the wait times were extremely excessive and frustrating. We regularly use valet services when we travel and have honestly never experienced delays and customer service like this before. Communication was poor, the process felt disorganized, and getting our vehicle took far longer than expected multiple times during our stay. What made the experience even more disappointing was the lack of assistance with luggage. While unloading and loading our bags, the valet staff stood nearby watching without offering any help, yet it still felt like a tip was expected. We still tipped because we appreciate service industry workers, but the overall experience did not match the level of hospitality you would expect from a hotel in this price range. Overall, the hotel itself has potential, but the valet experience alone would make us think twice before staying here again.

it was perfectly nice

Great views!

No soft closing toilet seats and austin kinda sucks. But the hotel was pretty nice

Great service

Location the valet and staff were accommodated. Pool was very nice. It was close to comedy club.

The food was not great! Their coffee was the absolute worst I’ve ever had.. like the coffee wasn’t filtered well..

Great

Not as pet friendly as what you would want, partly because of the location in the city, but also just the feel of the place, unless your dog is tiny (can be carried), suggest not trying to bring them. My biggest concern was the fact that I booked with Expedia and got multiple double charges from the hotel. Took multiple calls with Expedia agents and multiple visits to the front desk before getting told it’s fixed, still awaiting “pending charges” to either undo or correct, so be careful checking your final bill. One of my dogs actually ate something dodgy from likely the many homeless people roaming the area and actually had a really scary episode inside the hotel so we left early, another reason to maybe just leave a dog at home.

Really enjoyed our time- very nice hotel and great location!

Clem Room, good Staff, god Breakfast

Great!

Good food breakfast for sure

Really great hotel. Very clean and modern, has everything you need

The front desk customer service at the Westin Downtown Austin was amazing! Deja (I apologize if I misspelled your name) truly deserves recognition. She was incredibly polite, friendly, and took the time to answer all of my questions and concerns without hesitation. Her professionalism and positive attitude really took our experience over the top. Because of her excellent service, I will definitely be coming back. Thank you for making our stay even better!

Clean room, great food, great location.

My room was very nice and clean.

Room was spotless.

Good view

It was very clean. And close to the main drag@

Very accommodating staff

Great hotel clean new and walkable to all of the stuff around

Yes loved it all

Clean with great access to everything Austin has to offer. Fantastic amenities, roof top bar and a great gym!

Couldn’t have been a better stay.

We had a really nice stay here. The room was very clean and comfortable. The staff was friendly and we really enjoyed cocktails at the restaurant downstairs.

Yes!!!

The hotel was in good condition but there was absolutely nothing special about it. As we were leaving our room for the day the housekeeper was in the hallway next to our room and about to make up our room next. My husband spoke to her in Spanish and told her how much we appreciated her and we gave her a tip and told her we would be out for the day. When we returned at 9pm NOTHING had been done to our room. She took the tip and ran. I can certainly make up our own bed but all of our towels were dirty and on the bathroom floor and we had to call down and wait for new towels. I know things happen and it’s a minor inconvenience but it’s that she took the tip and took off and didn’t do anything to our room. Then when we did get back to our room we had to listen to two dogs in the room next door bark nonstop for the next two hours until their owners returned. We called the front desk and they had already been made aware of the situation by someone else and were doing all they can but that combined with the dishonest housekeeper and the $75 per night valet is just enough for us to not visit again. We live in Houston and visit Austin 3-4 times a year and will be going back to the Fairmont on our next visits.